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Accessibility

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), SCM Insurance Services and the SCM Group of Companies listed below has created Accessibility Plans and Policies outlining the policies and actions we will put in place to improve opportunities for people with disabilities. These policies outline not only our present implementations, but details plans for further compliance up to 2021.

To access this text in full, or for more information, please contact Donna Bryden at 780-930-5356 or email donna.bryden@scm.ca.

SCM Insurance Services Inc. and its affiliates include:

  • ClaimsPro LP,
  • SCM International Programs Group LP,
  • Xpera Risk Mitigation and Investigation LP,
  • Xpera HR Services Inc.,
  • Pario Engineering and Environmental Services LP,

Click here for SCM AODA Multi-Year Accessibility Plan

SCM In the News

  • ESM Welcomes Dennis Cleaver
    Sep 27, 2024
    Emergency Security Management (ESM), a division of Xpera Risk Mitigation & Investigation (Xpera) an
  • OMHRA’s “It’s Not Business as Usual” conference
    Sep 26, 2024
    OMHRA’s “It’s Not Business as Usual” conference was a huge success, with 150 Municipal Human Resour
  • Pario Introduces Brian McBean
    Jul 15, 2024
    Pario introduces Brian McBean as our new Forensic Mechanic located in our Toronto office, but avail
  • ClaimsPro Appoints Mara Stancana as Director, TEC, Quebec
    Jun 27, 2024
    Ms. Stancana begins her new position after several years as a TEC Lead Specialist based in Montreal
  • The Internet - The Great Investigative Resource
    Jun 10, 2024
    The internet is a vast and complex ecosystem that goes beyond the surface most users see. If your g
  • SCM Insurance Services Earns Kudos' 2023 Best Culture Award in the Culture Leader Category
    Dec 6, 2023
    SCM Insurance Services (SCM), announced today that it won a Best Culture Award from Kudos.
  • ClaimsPro Announces Leadership Transition
    Oct 20, 2023
    ClaimsPro, an SCM company and Canada’s leading provider of independent adjusting services, today an
  • Pario Expands Nova Scotia Office with Three Additions
    Aug 4, 2023
    Pario Engineering & Environmental Sciences is pleased to announce three new additions to their expa
  • SCM/IndemniPro/ClaimsPro Acquires LVV Adjusters
    Jul 4, 2023
    ClaimsPro/IndemniPro, an SCM Insurance Services company, today announces the acquisition of LVV Adj
  • ClaimsPro Welcomes Paul Gilbody as Senior Vice President, Ontario & Manitoba
    Apr 3, 2023
    ClaimsPro announced the appointment of Paul Gilbody as Senior Vice President, Ontario & Manitoba. M
  • Pario’s Sarah Murphy Leads Team at Nova Scotia Scotties
    Feb 3, 2023
    Recently, the Nova Scotia Scotties Tournament of Hearts saw a familiar face in the competition. Sar
  • NEW Webinar! Brush Up on The Basics: Reboot Your Surveillance Savvy
    Jan 31, 2023
    For Adjusters, Claim Specialists, Case Managers, and Legal Teams.
  • Yvonne Hird Joins Pario to Accelerate Bold Growth in 2023
    Jan 10, 2023
    Pario Engineering & Environmental Sciences LP (Pario), Canada’s leading provider of forensic engine
  • Pario Expands Presence in Atlantic Canada, Acquires Contrast Engineering
    Dec 5, 2022
    Pario Engineering & Environmental Sciences LP (Pario), an SCM company and Canada’s national provide
  • Felicia Galata Rejoins ClaimsPro as Vice President, National Business Development
    Nov 1, 2022
    ClaimsPro is pleased to announce the appointment of Felicia Galata as Vice President, National Busi
  • Xpera at the Canadian Defence Lawyers (CDL) Annual Boot Camp
    Nov 1, 2022
    Xpera was pleased to participate in the Canadian Defence Lawyers (CDL) Annual Boot Camp, Basic Trai
  • IPG Appoints Blue Schindler Managing Director of IPG Canada
    Oct 28, 2022
    From the Desk of Patrick Scott, Managing Director, North America – International Programs Group It
  • Private Investigators and Their Role
    Oct 26, 2022
    Have you ever wondered what a private investigator does? Or what they can do for you?
  • Pario Sponsors the OIAA Georgian Bay Golf Tournament
    Sep 13, 2022
    The Pario team was pleased to sponsor the OIAA Georgian Bay Golf Tournament.
  • ClaimsPro’s Specialty Risk Division Appoints Zuhaib Saif as Vice President, Central Canada
    Sep 8, 2022
    ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, t
  • ClaimsPro Appoints Michael Connolly as Vice President, Atlantic Canada
    Sep 6, 2022
    ClaimsPro is pleased to appoint Michael Connolly as Vice President for Atlantic Canada.
  • Xpera is a proud sponsor of the 2022 NATIONAL ABORIGINAL BUSINESS OPPORTUNITIES CONFERENCE (NABOC)
    Mar 28, 2022
    Xpera is a proud sponsor of the 2022 NATIONAL ABORIGINAL BUSINESS OPPORTUNITIES CONFERENCE (NABOC)
  • Xpera is pleased to be a Platinum Sponsor for this year’s Fraud Investigation Techniques Conference
    Mar 25, 2022
    Xpera is pleased to be a Platinum Sponsor for this year’s Fraud Investigation Techniques Conference
  • ClaimsPro Appoints Lewis Moorman as Vice President, Operations for Western Canada
    Mar 17, 2022
    Announcing the appointment of Lewis Moorman as Vice President, Operations for Western Canada
  • Xpera enhances client relationships with new Account Manager, Lise Begin
    Jan 23, 2022
    Xpera Risk Mitigation & Investigation LP (Xpera), Canada’s leading provider of risk solutions, is p
  • Xpera is a gold-level sponsor for the Kitchener-Waterloo OIAA Holiday Auction Fundraiser
    Dec 6, 2021
    Xpera was pleased to be a gold-level sponsor for the Kitchener-Waterloo OIAA Holiday Auction Fundra
  • BBCG Group’s Art Goguen Retires, Michel Prud’homme Appointed as incoming Managing Director
    Nov 29, 2021
    BBCG Group, an SCM Company serving clients as part of ClaimsPro’s Specialty Risk Division, announce
  • Xpera Shares the Spirit of the Holidays with Children in Need
    Nov 22, 2021
    Once again, the Burnaby Xpera office participated in Operation Shoebox. Thirty seven shoeboxes were
  • Welcomes Laura Taylor, B.Sc. and Benjamin Nketia
    Oct 28, 2021
    We are pleased to welcome our two newest team members to the Environmental Division, Laura Taylor,
  • Xpera is platinum sponsor for Council of Professional Investigators of Ontario’s AGM
    Oct 13, 2021
    Xpera is pleased to once again be a major sponsor at the CPIO AGM, November 18th.
  • Pario celebrates the Women in Insurance Cancer Crusade’s (WICC’s)
    Sep 15, 2021
    Pario celebrates the Women in Insurance Cancer Crusade’s (WICC’s) 25th Anniversary at the 2021 WICC
  • ClaimsPro Expands Geographic Reach in U.S. with the Acquisition of CJ Hester
    Sep 14, 2021
    ClaimsPro, an independent adjusting and claims management leader in North America and an SCM Compan
  • ClaimsPro Appoints Lewis Moorman as Vice President, Specialty Risk in Western Canada
    Aug 20, 2021
    ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, t
  • Whitepaper: "Berla Technology Opens Door to Vehicle Collision Data"
    Jul 26, 2021
    Pario's latest whitepaper is now available! A must read for claims adjusters and lawyers who want b
  • Pario’s Denise Gaeta Appointed WICC Ambassador
    Jun 7, 2021
    Women in Insurance Cancer Crusade (WICC) has appointed Denise Gaeta, Pario’s Vice President, Nation
  • Zachary King talks about residential oil spills on WP Radio.
    Feb 17, 2021
    Hear Zachary King and Terry Doherty exchange stories. Learn why residential oil spills happen and t
  • ClaimsPro Introduces ClaimsPro Connect – A Revamped Claims Data & Reporting System For Clients
    Aug 18, 2020
    ClaimsPro is getting ready to launch a revamped version of its Client Access claims management syst
  • Denise Gaeta Joins Pario Engineering & Environmental Sciences. New VP Role Expands Business Opportunities on a National Scale
    Aug 10, 2020
    Today, Pario announced the appointment of Denise Gaeta as Vice President, National Business Develop
  • ClaimsPro Mobilizes Adjusters in Calgary to Support Those Impacted by the Powerful Storms this Past Weekend
    Jun 15, 2020
    ClaimsPro, Canada’s independent adjusting and claims management leader, has mobilized its Catastrop
  • ClaimsPro Continues to Provide Claims Support in Fort McMurray as Residents Return Home
    May 5, 2020
    ClaimsPro, Canada’s independent adjusting and claims management leader, continues to provide claims
  • Mar 20, 2020
    Like many of you, SCM Insurance Services (SCM) is working diligently to maintain business continuit
  • ClaimsPro Enhances National Xactimate Services with the Appointment of Alex Williams as National Team Leader
    Mar 4, 2020
    ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, t
  • Nixon & Company Rebrands as ClaimsPro
    Jan 29, 2020
    SCM Insurance Services (SCM), a leading North American provider of insurance and risk management se
  • ClaimsPro/IndemniPro Appoints Robert Lepine District Manager, Western Quebec
    Nov 7, 2019
    ClaimsPro/IndemniPro, Canada’s leading provider of independent claims adjusting services and an SCM
  • SCM Increases Coverage in U.S. with the Addition of Michel & Cully Claims Service team to Nixon & Company, Inc.
    Oct 22, 2019
    SCM Insurance Services, a leading North American provider of insurance and risk management services
  • SCM ClaimsPro Announces Partnership with Encircle Inc.
    Oct 22, 2019
    ClaimsPro, Canada’s independent adjusting and claims management leader, is pleased to announce that
  • Sep 13, 2019
    SCM Insurance Services, Canada’s largest independent, privately owned insurance services provider,
  • ClaimsPro Catastrophic Response Teams Mobilized in Atlantic Canada to Support Those Affected by Hurricane Dorian
    Sep 9, 2019
    ClaimsPro, Canada’s independent adjusting and claims management leader, has mobilized its Catastrop
  • Nixon Expands and Enhances Adjuster Presence in Arkansas Coverage
    Aug 21, 2019
    Nixon and Company (Nixon), a regional provider of comprehensive claims handling solutions, today an
  • ClaimsPro Announces Cyber Claims Specialized Team  for Immediate Response to Cyber Losses
    Aug 14, 2019
    ClaimsPro, Canada’s independent adjusting and claims management leader, is pleased to announce the
  • ClaimsPro Expands in Southern Alberta with Addition of Lloyd Stiles Rossier, Special Risk Loss Adjusting
    Jul 8, 2019
    ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, t
  • ClaimsPro Enhances Business Development Leadership Team in Western Canada
    Jul 4, 2019
    ClaimsPro, Canada’s independent adjusting and claims management leader, is pleased to announce two
  • ClaimsPro Announces the Appointment of Janak Lally as, Vice President, Business Development, Western Canada
    May 15, 2019
    ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, t
  • ClaimsPro Enhances Specialty Risk Division Ontario with the Executive Insurance Expert, John Seyler
    Mar 6, 2019
    ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, t
  • ClaimsPro Strengthens its Alberta Presence with the  Acquisition of New West Adjusters
    Mar 5, 2019
    ClaimsPro today announced that it has acquired Alberta-based New West Adjusters (NWA).
  • ClaimsPro Appoints Alana Collins to  Director of Insurer Management Services
    Feb 28, 2019
    ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, i
  • ClaimsPro Welcomes Melissa Joynt to the Ontario team
    Feb 21, 2019
    ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, i
  • ClaimsPro Enhances Transportation, Equipment, and Cargo Claims Services with Trucking Safety and Risk Management Expert
    Feb 19, 2019
    ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, t
  • ClaimsPro Strengthens its British Columbia Presence with the  Acquisition of Associated Independent Adjusters
    Feb 4, 2019
    ClaimsPro today announced that it has acquired British Columbia-based Associated Independent Adjust
  • ClaimsPro welcomes Kevin Quinlan to the Specialty Risk Division’s Complex, Commercial and Industrial Team
    Dec 12, 2018
    ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, t
  • ClaimsPro’s Senior Vice President, Ontario and Manitoba,  Receives Leadership Award
    Oct 10, 2018
    ClaimsPro, Canada’s independent adjusting and claims management leader, is pleased to announce that
  • SCM Launches New ‘ParioQuantify’ Brand to the Market
    Aug 27, 2018
    SCM Insurance Services, Canada’s largest independent, privately owned insurance services provider,
  • ClaimsPro Opens Chatham Office to Broaden Service Footprint  in Southwestern Ontario
    Aug 22, 2018
    ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, a
  • ClaimsPro Announces Jeff Stinson to Manage Peterborough Office
    Aug 1, 2018
    ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, i
  • ClaimsPro Enhances Transportation, Equipment and Cargo Claims Services with Theft Investigation Specialist
    Jul 26, 2018
    ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, t
  • SCM Continues U.S. Expansion with the Acquisition of Affirmative Risk Management
    Jul 18, 2018
    SCM Insurance Services, Canada’s largest independent, privately owned insurance services provider,
  • ClaimsPro Announces Retirement of Wayne Guy, and Appoints Mike Connolly and Calvin Roberts to District Manager roles for Atlantic Canada
    May 24, 2018
    Following 13 exemplary years with ClaimsPro, Wayne Guy, Vice President, Atlantic Region, will be re
  • ClaimsPro Continues to Add Capacity to Support Eastern Canada’s Windstorms Recovery
    May 10, 2018
    ClaimsPro, Canada’s independent adjusting and claims management leader, has brought in additional s
  • ClaimsPro Brings in Additional Support to Address Eastern Canadian Windstorms
    May 7, 2018
    ClaimsPro, Canada’s independent adjusting and claims management leader, continues to provide claims
  • ClaimsPro Appoints Chantal Rhodenizer as Director of Insurer Management Services
    May 2, 2018
    ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, t
  • ClaimsPro Launches Online Enrollment Tool for Independent CAT Adjusters
    Apr 18, 2018
    ClaimsPro is pleased to announce the launch of a convenient online enrollment tool for independent
  • ClaimsPro Expands Marine Services Leadership Team with Master Mariner and Chartered Professional Accountant
    Apr 4, 2018
    Captain John Hosty joins as National Director, Marine Services and Patricia Foster joins as Directo
  • ClaimsPro/IndemniPro Strengthens its Quebec Coverage with the Acquisition of Dubuc, Lessard et Associés and Steve Foster Expertises Inc.
    Mar 12, 2018
    ClaimsPro/IndemniPro today announced that it has acquired two of Quebec’s leading loss adjusting fi
  • ClaimsPro Appoints Hussein Visram to Director, Business Development for National Corporate and Broker Accounts
    Mar 2, 2018
    ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, t
  • ClaimsPro Appoints Kumar Sivakumaran  to Vice President, National Operations
    Feb 21, 2018
    ClaimsPro, Canada’s leading provider of independent claims adjusting services, today announced the
  • ClaimsPro/IndemniPro’s Specialty Risk Division’s Complex Commercial Industrial (CCI) Unit Enhances Quebec Leadership Team
    Jan 3, 2018
    ClaimsPro/IndemniPro, Canada’s largest independent adjusting company is pleased to announce its enh
  • IndemniPro Announces Quebec Leadership Changes
    Nov 24, 2017
    IndemniPro, Canada’s leading provider of independent claims adjusting services, today announced org
  • ClaimsPro/IndemniPro Announces Retirement of Malcolm C. Ross
    Sep 21, 2017
    ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, a
  • Aug 31, 2017
    SCM Insurance Services (“SCM” or the “Company”), Canada’s largest independent, privately owned insu
  • ClaimsPro Deploys CAT Team in Response to British Columbia Wildfires
    Jul 12, 2017
    ClaimsPro has mobilized resources across British Columbia to support its clients affected by the on
  • SCM Expands into the United States with the Acquisition of Nixon & Company, Inc.
    May 3, 2017
    SCM Insurance Services, Canada’s largest independent, privately-owned insurance services provider,
  • ClaimsPro’s Appoints Drew Knox to Lead Transportation, Equipment & Cargo Division
    Apr 27, 2017
    Seeking to further enhance the leadership of its team of Transportation, Equipment & Cargo (TEC) ad
  • ClaimsPro / IndemniPro Appoints Suzie Godmer to Lead Atlantic Region
    Apr 26, 2017
    ClaimsPro/IndemniPro, Canada’s leading provider of independent claims adjusting services, announced
  • ClaimsPro’s Appoints Paul Féron to Senior Vice President, Manitoba & Ontario
    Apr 25, 2017
    ClaimsPro, Canada’s leading provider of independent claims adjusting services, announced today that
  • Apr 4, 2017
    Cira Health Solutions is pleased to announce the appointment of Francois Provost as Account Executi
  • Mar 15, 2017
    SCM International Programs Group LP (IPG), an SCM Insurance Services company and Canada’s leading p
  • Jan 11, 2017
    Xpera Risk Mitigation & Investigation, an SCM Insurance Services company and Canada’s leading prov
  • Dec 22, 2016
    ClaimsPro/IndemniPro today announced that it has acquired one of Quebec’s leading loss adjusting fi
  • Dec 5, 2016
    SCM Insurance Services was pleased to attend the first annual Insurance Business Awards, and honour
  • Sep 7, 2016
    SCM Insurance Services, Canada’s largest independent, privately-owned insurance services provider,
  • Jul 18, 2016
    SCM Insurance Services, the parent company of ClaimsPro, is pleased to announce that it has reopene
  • Jul 7, 2016
    ClaimsPro, an SCM company and Canada’s leading provider of independent adjusting services, today an
  • Jul 7, 2016
    SCM Insurance Services is proud to announce that Ross Betteridge has been promoted to the newly cre
  • Jun 8, 2016
    SCM Health Solutions is pleased to announce that it has opened a new assessment location in Markham
  • Jun 2, 2016
    SCM Health Solutions, a market leader in Independent Medical Examinations and Occupational Health S
  • May 10, 2016
    ClaimsPro, Canada’s largest adjusting and claims management company, has teamed up with Opta, SCM I
  • May 5, 2016
    SCM Insurance Services has mobilized resources across all of its seven companies to support our cli
  • May 4, 2016
    ClaimsPro remains very concerned as we continue to learn about the ongoing crisis in Fort McMurray
  • Opta expands their innovations with the launch of Inspection Score
    Mar 31, 2016
    Opta Information Intelligence expands their innovations with the launch of Inspection Score to the
  • Mar 31, 2016
    ClaimsPro, Canada’s leading provider of independent claims adjusting services, announced today that
  • Fred Plant, ClaimsPro’s Senior Vice President, Atlantic Region, named new President of CIAA
    Aug 25, 2015
    ClaimsPro, Canada’s largest independent claims adjuster, announced today that Fred Plant, ClaimsPro
  • ClaimsPro joins the Canadian Independent Adjusters’ Association
    Jul 22, 2015
    ClaimsPro, Canada’s largest independent adjusting and claims management company, announced today th
  • May 27, 2015
    ClaimsPro today announced that it has acquired the leading Atlantic Canada adjusting service, Plant
  • Apr 29, 2015
    ClaimsPro, an SCM company and Canada’s leading provider of independent adjusting services, today an
  • Opta: Data is King-Predictive Analytics in today’s P&C industry
    Mar 23, 2015
    Opta’s Peril Score™ has allowed market leaders to successfully employ predictive analytics to bette
  • Jan 20, 2015
    SCM Insurance Services, Canada’s largest independent, privately owned insurance services provider,
  • SCM Insurance Services Acquires Granite Divisions to Become a Leading Force in the Canadian Insurance Services Industry
    Aug 24, 2014
    SCM Insurance Services (“SCM”) today announced that it has completed the acquisition of the propert
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