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National Account Manager, Insurer Management Services, Remote (Anywhere in Canada)
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Company:ClaimsPro LP National Account Manager, Insurer Management Services, Remote (Anywhere in Canada) Salary range: $80,300.00 - $111,500.00 annually ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential. We have an existing opportunity to add an Account Manager to our team! This position may work remotely anywhere in Canada. Overview: The National Account Manager will be accountable for the development and implementation of national internal processes to support ClaimsPro operational leadership and enable adjusters to understand and meet insurer expectations. Supporting the Director of IMS, The National Account Manager will also be responsible for measuring national account performance, communicating the results to insurer and internal stakeholders, and developing strategies to drive better outcomes. Working within a team environment, the incumbent will be responsible for continuously working to enhance and develop strategic relationships with key insurer clients. This role is critical to ClaimsPro’s objective to become the most trusted partner in the industry. Key Performance Criteria: - Effective client relationship management
- Successful development and execution of internal processes
- Delivery of exceptional outcomes on measurable client key performance indicators (KPIs)
Job responsibilities: - Support the Director and Regional adjusting teams in the proactive design of workflows to create efficiencies for client accounts and specific client initiatives
- Provide directions to Account Coordinator Supervisor, and other internal support teams to execute tasks required to meet client expectations.
- Create performance tracking and corrective plans linked to KPIs.
- Provide guidance and feedback on adjuster performance aligned with account requirements.
- Manage and resolve client issues, escalations and requests in a timely manner.
- Administer and maintain client guidelines.
- Act in a consultative and advisory capacity on claims matters and technical issues.
- Coordinate and facilitate information sessions on account requirements as needed.
- Communicate the progress of initiatives clearly to internal and external stakeholders, including participation in regular client stewardship meetings and the preparation of detailed performance reports.
- Collaborate with Claimspro Quality Assurance to facilitate internal file audits.
- Collaborate with Claimspro Training & Development to facilitate technical training and other development requirements.
Qualifications & Experience: - University degree or equivalent business experience.
- CIP or working towards CIP designation
- 3 to 5 years of multi lines adjusting experience
- Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces
- Prior account management experience an asset
- Knowledge of third-party vendor systems used by Insurers, including Guidewire and XA
- Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
- Demonstrated ability to communicate effectively at all levels of the organization.
- Proficient in Microsoft office suite (Excel, Power Point, Word, Outlook, SharePoint)
Competencies: - Communication Skills: Must communicate effectively and persuasively with both internal and external stakeholders.
- Leadership: Motivated to collaborate with internal and external partners to work towards a common objective in constantly evolving environments.
- Problem Solving: Working to improve existing processes and procedures proactively and consistently.
- Teamwork: Ability to collaborate with multiple stakeholders and manage conflicting priorities in an effective manner to attain results.
- Rigorous attention to detail and adherence to deadlines.
Environment/Working Conditions: - Remote work environment – anywhere in Canada
- Positive Team Dynamics.
- All prospective employees must pass a background check.
- Available to be on-call until 8:00 PM EST on a rotational basis.
Competitive Compensation: $80,300.00 - $111,500.00 CAD Annual We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
| ClaimsPro LP | Toronto | Ontario |
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Commercial Property Field Adjuster, HYBRID (Southwestern Ontario)
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Company:ClaimsPro LP Commercial Property Field Adjuster, HYBRID (Southwestern Ontario) Salary range: $0.00 - $0.00 hourly We have an existing opportunity to add a Senior/Intermediate Property Field Adjuster to our Southwestern Ontario Team! You will work in a Hybrid based environment supporting field requests within London/Windsor and surrounding areas. Candidates may be based in London or Windsor while covering a large and diverse territory across Southwestern Ontario. Job Summary
We are seeking a Field Residential/Commercial Property Adjuster to join our growing claims team in Southwestern Ontario. This role is well suited to a self-driven professional seeking a flexible and rewarding career, who is motivated to build strong client relationships and continue developing toward more complex losses. In this position, you will investigate, evaluate, manage, and resolve commercial property claims from initial loss through to final settlement, while delivering an exceptional experience to our clients, brokers, and stakeholders. You will also play a key role in developing and maintaining a strong client base across Southwestern Ontario. For the right candidate, this role offers a clear development pathway toward Large Loss and complex claims handling. The ideal candidate brings strong technical expertise, sound judgment, and a customer-focused approach, along with a CIP designation and 3 to 5 years of commercial property adjusting experience. Key Responsibilities - Investigate, evaluate, and settle moderate to complex commercial property claims in accordance with policy wordings, company guidelines, and regulatory requirements.
- Analyze coverage, determine liability, and assess damages related to property losses (e.g., fire, water, wind, theft).
- Coordinate and communicate effectively with insureds, brokers, contractors, engineers, and legal counsel.
- Prepare accurate and thorough claim files, reports, estimates, and settlement documentation.
- Negotiate settlements professionally and within appropriate authority levels.
- Maintain compliance with internal standards, service commitments, and industry best practices.
- Identify subrogation opportunities and potential fraud indicators when applicable.
- Provide guidance and support to less experienced adjusters, as required.
Qualifications and Experience:
- 3 to 5 years of experience handling commercial property claims.
- CIP (Chartered Insurance Professional) designation required.
- Strong knowledge of commercial property policy coverage and claims practices.
- Excellent analytical, negotiation, and decision-making skills.
- Demonstrated ability to manage multiple claims while meeting deadlines.
- Strong written and verbal communication skills.
- Proficiency with claims management systems and estimating tools.
- Valid driver’s licence and ability to travel as required.
Why join ClaimsPro? We are proud of our people, and it shows: You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers You will be supported by experienced local claims support, centralized after hours support, and dictation services Your claims load is driven by senior executives and business development staff from coast to coast You are compensated for your billable hours and other costs. You are working in parallel with other SCM Insurance services teams Your workload is balanced to ensure you can maintain a high-quality level
Visit www.scm.ca or www.claimspro.ca to learn more.
What we offer:
• Competitive pay: $80,300k-$111,500k per year
• For salaried plus commission-based roles, we offer a competitive salary complemented by a performance-driven commission structure, designed to reward your success. This role provides additional earning potential, giving you the opportunity to maximize your income based on results. Your success matters to us, and we believe in rewarding high performance with meaningful financial incentives and career growth opportunities.
• In addition, you’ll enjoy:
• Pay-for-Performance Incentives
• Work-Life Balance & Hybrid/Remote Work Opportunities
• E-flex Benefits Program & Wellness Initiatives
• Registered Retirement Savings Plan (RRSP) with 2% Match
• Training, Career Development, and Employee Recognition Programs
• Reimbursement for Adjusting Licenses and Dues
• Employee Referral Bonuses
• Employee Perks (access to vendor discount programs)
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
| ClaimsPro LP | London | Ontario |
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Director, Business Development roles - Insurance Claims Industry – (Calgary & Vancouver)
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Company:ClaimsPro LP Director, Business Development roles - Insurance Claims Industry – (Calgary & Vancouver) ClaimsPro Canada’s largest independent adjusting firm is looking for relationship-driven Director of Business Development professionals to grow our presence in Western Canada with insurers, brokers, and claims professionals. This role encompasses responsibility to ensure that ClaimsPro remains competitive and well positioned in the marketplace for Clients in the Prairies and Territories and Vancouver regions. We are seeking two individuals - Calgary territory and Vancouver territory. As part of the ClaimsPro Business Development team, candidates will be responsible for driving new business and ensuring highly productive client partnerships are maintained. These roles encompass responsibility to ensure that Claimspro remains competitive and well positioned in the marketplace demonstrating account strategic leadership for Clients in the Western markets. These roles requires hands-on industry experience with a track record of client development, sales execution, and ability to provide continued organic growth and opportunity across the organization.
If you are energized by building relationships, being in the room where decisions are made, and helping professionals connect, this is the opportunity for you!
What You’ll Do? Sales: Build and maintain strong business relationships with your insurance-based network, brokers and insurers Travel regularly to meet clients in person and attend industry events, conferences, and networking functions Capture insights from meetings and translate them into clear, detailed outlines of each client’s needs for operations Establish structured follow-up plans and track progress through consistent engagement Set up client meetings and close on new business. Manage growth initiatives, and drive innovation in account development Relationship management and organic expansion, consistently broadening customer base and services provided for Client partners. Maintain competitive market intelligence to leverage opportunities in the marketplace.
Account Management: Develop and achieve annual sales forecasts, budgets, and business plans. Responsible for key account management, and expansion of organic growth opportunities Accountability for sales initiatives relating to the service of client claims
Key Performance Factors: Centralized focus on client relationship management, profitable net new client growth, customer retention through consistent and effective client contact. Delivery of revenue targets, new business, and organic growth
Who You Are A person with business development experience in the Insurance Industry Minimum of 5+ years insurance industry experience – (specifically Claims experience) Must have established relationships and a strong network of established contacts in the insurance industry. Minimum of 5+ years sales experience CIP beneficial Demonstrates strong presentation skills and a solutions and service orientation. Excellent oral and written communication skills A strong communicator who builds trust quickly and naturally Comfortable and confident in meetings, presentations, and social settings Organized and detail-oriented — you turn conversations into action Curious by nature; you ask the right questions and listen closely Self-motivated and disciplined, with strong follow-through Enjoy travel and representing the company externally
Environment & Working Conditions Positive Team Dynamics Innovative Resourceful Self-Management - Working from home. Organized – planning and strategizing skills. Analytical Negotiator Goal driven. Travel required – client meetings, events, trade shows etc
What We offer Competitive salary - $80,000 to $120,000 annual base salary plus commission Commission structure rewards high achievement and sustained performance No cap on upside — your effort and success directly increase your earnings Auto allowance provided Clear opportunity to grow your role and influence as results are delivered Work-Life Balance & Hybrid/Remote Work Opportunities E-flex Benefits Program & Wellness Initiatives Registered Retirement Savings Plan (RRSP) with 2% Match Training, Career Development, and Employee Recognition Programs Reimbursement for Adjusting Licenses and Dues Employee Referral Bonuses Employee Perks (access to vendor discount programs)
Why Join Us You’ll represent a respected, independent adjusting firm You’ll work closely with experienced adjusters and leadership You’ll have autonomy, visibility, and real impact with ability to build your own success Your work directly shapes how clients experience our company
We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
| ClaimsPro LP | Calgary | Alberta |
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In-Office/Bilingual Administrative Assistant - Full-time / (En interne) Assistant administratif bilingue - Temps plein (Dieppe, NB Canada)
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Company:ClaimsPro LP In-Office/Bilingual Administrative Assistant - Full-time / (En interne) Assistant administratif bilingue - Temps plein (Dieppe, NB Canada) Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same. Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service. ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. The key focus of the position is to provide effective and efficient administrative support within a fast-paced environment. The position duties include typing, computer work on our internal software program and MS Office, file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required. We have an existing opportunity to add a Full-time Bilingual Administrative Assistant to our team! This is an in-office position, and you must be bilingual in English and French to qualify for this role.
Responsibilities: - Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines
- A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
- Transcribing data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster
- Transcribing reports and statements when required
- Professional telephone manner and excellent communication skills both written and verbal
- Ability to problem solve and work well independently and in a team environment
- Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
- Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
- Ability to work well under pressure and maintain composure in a fast paced and changing environment
- Maintaining applicable information and data entry within internal claims management software.
- Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files
- Processing client invoicing for claims and prepare files for closure
- Administrative support to the district/branch manager, assistant branch manager and property supervisor as needed
- Coordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiries
- Reception relief answer phones and forward calls in a timely, professional and efficient manner
- Other duties as assigned
Qualifications and Experience:
• A post-secondary diploma preferably in Office Administration
• Experience in an administrative support environment would be an advantage
• Previous experience within a dynamic team will be given preference. • You must be Bilingual in English and French. • Previously demonstrated ability to execute high attention to detail
• Demonstrated ability to manage changing priorities and proven organizational skills
• Demonstrated behaviors showing initiative behaviors and follow-up skills
• Demonstrated ability to maintain a high level of confidentiality
• Demonstrated professionalism and work ethic
• Proven ability to contribute to and work well within a team environment
• Intermediate experience with Word, and strong Excel skills are required
• All other computer applications –must have the aptitude and ability to learn as required
• All prospective employees must pass a background check Environment/Work Conditions We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates. ____________________________________________________________________________ L'expertise en règlement de sinistres est un domaine complexe et dynamique de l'assurance, où chaque dossier est unique. Qu'il s'agisse d'un incendie résidentiel, d'un accrochage ou d'une blessure causée par un accident grave, l'équipe de ClaimsPro/IndemniPro détermine la couverture, la responsabilité juridique et règle les sinistres avec un excellent service à la clientèle. ClaimsPro/IndemniPro compte sur ses adjoints ou adjointes administratifs(-ives) pour soutenir le personnel des succursales et les experts en sinistres à offrir un service de qualité à nos clients. L'objectif principal du poste est d'apporter un soutien administratif efficace et performant dans un environnement dynamique. Les tâches du poste comprennent la dactylographie, le travail sur ordinateur avec notre logiciel interne et MS Office, la coordination et le classement des dossiers, des tâches de réception, ainsi que d'autres tâches administratives et de bureau pour divers membres du personnel des succursales. D'autres tâches peuvent être requises. Nous avons actuellement une opportunité d'ajouter un(e) Adjoint(e) administratif(ve) bilingue à notre équipe! Il s'agit d'un poste en présentiel dans nos bureaux de Dieppe, Nouveau-Brunswick.
Responsabilités : - Ouverture et assignation des nouveaux dossiers de réclamation aux experts en sinistres internes, conformément aux indicateurs de rendement clés (IRC) prédéfinis et aux directives du client.
- Attitude positive et proactive, et sens du service à la clientèle, garantissant un traitement efficace et rapide de toutes les demandes de renseignements.
- Excellentes compétences en communication, tant à l'oral qu'à l'écrit, et au téléphone.
- Capacité à résoudre les problèmes et à travailler efficacement de façon autonome et en équipe.
- Solides compétences organisationnelles, avec une capacité à prioriser les tâches et à gérer son temps efficacement.
- Esprit d'équipe et excellentes aptitudes relationnelles, permettant d'interagir avec tous les niveaux hiérarchiques de l'organisation.
- Capacité à travailler sous pression et à garder son sang-froid dans un environnement dynamique et en constante évolution.
- Mise à jour et saisie des données dans le logiciel interne de gestion des réclamations.
- Envoi des accusés de réception, confirmations et correspondances aux clients, réclamants, représentants juridiques et autres parties concernées par les différents dossiers de réclamation.
- Transcription des données à partir des documents sources selon les procédures normalisées, en utilisant des compétences en codage et un certain jugement, pour examen par l'expert en sinistres.
- Transcription des rapports et déclarations, au besoin.
- Traitement des factures aux clients pour les réclamations et préparation des dossiers en vue de leur fermeture.
- Soutien administratif au Directeur régional/de succursale, au Directeur adjoint de succursale et au Superviseur, Biens, au besoin.
- Coordination et planification des rendez-vous des experts en sinistres, ainsi que gestion des appels entrants et sortants.
- Remplacement à la réception : répondre au téléphone et transférer les appels de façon rapide, professionnelle et efficace.
- Autres tâches assignées.
Qualifications et expérience : - Diplôme d'études postsecondaires, de préférence en administration de bureau.
- Bilinguisme (anglais et français).
- Expérience en soutien administratif (un atout).
- Expérience au sein d'une équipe dynamique (un atout).
- Capacité avérée à faire preuve d'une grande attention aux détails
- Capacité avérée à gérer les priorités changeantes et excellentes compétences organisationnelles
- Esprit d'initiative et rigueur dans le suivi des dossiers
- Capacité avérée à maintenir une stricte confidentialité
- Professionnalisme et éthique de travail exemplaires
- Capacité avérée à contribuer et à travailler efficacement en équipe
- Maîtrise intermédiaire de Word et excellente maîtrise d'Excel requises
- Toutes les autres applications informatiques – aptitude et capacité d'apprentissage requise
- Tous les candidats doivent se soumettre à une vérification des antécédents
Environnement et conditions de travail
Nous encourageons les candidatures des personnes en situation de handicap. Des aménagements sont possibles sur demande tout au long du processus de recrutement et d'évaluation. Candidatures spontanées – Agences de recrutement Nous n'acceptons pas les candidatures spontanées d’agences de recrutement et demandons à ces dernières de ne pas contacter directement nos employés ou nos gestionnaires pour nous présenter des candidats. Veuillez noter que nous NE verserons AUCUNE commission pour un placement résultant de la réception d'une candidature spontanée et que toute candidature spontanée sera considérée comme une information publique. Nous accueillons favorablement les candidatures envoyées directement par les candidats.
| ClaimsPro LP | Dieppe | New Brunswick |
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Specialty Lines Examiner-Full-time (Toronto, ON Canada or New Westminster, BC Canada)
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Company:ClaimsPro LP - International Programs Group Specialty Lines Examiner-Full-time (Toronto, ON Canada or New Westminster, BC Canada) Salary range: $80,300.00 - $111,500.00 annually International Programs Group (IPG) is an independent Third-Party claims Administrator which provides claims services for Lloyd’s of London syndicates, domestic insurers, self-insured entities, or organizations with high deductibles or self-insured retention.
Today IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal and Vancouver, each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces. The successful candidate will work within IPG, a company of opportunity and excitement - we are looking for the right candidate to join us! We have an existing opportunity to add a Specialty Lines Examiner to our team! IPG has offices in Toronto, Montreal and New Westminster. This role is suitable for a candidate who prefers to work in an office part or full time or fully remote. Although intended to be a remote work opportunity, this position may require attendance to the office for training, client meetings, or team meetings with ample notification.
Competencies Required to Succeed: - Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment
- Previously demonstrated ability to communicate effectively with both internal and external associates, written and oral techniques
- A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
- Strong analytical, problem solving and organizational skills
- Demonstrated ability to be proactive in identifying and implementing solutions
- Proven ability to multi-task in a fast paced and demanding environment
- Exceptional computer skills. Ability to navigate various systems, proficient in MS Office and work in a paperless environment.
Responsibilities: - Act as an examiner for various Lloyds accounts which involves providing prompt, fair, quality claims service to clients.
- Examine complex liability claims.
- Direct Field Adjusters on assignment investigations
- Settle claims directly with claimants or their representatives
- Administer claims payments/settlements through trust accounts
- Liaise with all stakeholders to ensure client's needs are met
Education, Knowledge and Experience Required: - College diploma or combination of education and equivalent business
- CIP designation an asset
- Minimum of 5 years of casualty claims experience including specialty lines experience an asset
- Experience dealing with Lloyds a clear advantage.
What We Offer: - Competitive Pay: $80,300.00 - $111,500.00 CAD Annual. Salary is commensurate with experience, qualifications, and internal equity
- Work-Life Balance
- Remote Working Opportunities
- E-flex Benefits Program
- Wellness Programs
- Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
- Training and Career Development Opportunities
- Employee Referral Bonuses
- Employee Recognition Program
- Employee Perks (access to vendor discount programs)
- Reimbursement for Adjusting Licenses and Dues
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
| ClaimsPro LP - International Programs Group | Toronto | Ontario |
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Technical Team Lead/Chef(fe) d’équipe technique (Claims Adjuster), REMOTE (Laval, QC)
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Company:ClaimsPro LP Technical Team Lead/Chef(fe) d’équipe technique (Claims Adjuster), REMOTE (Laval, QC) Technical Team Lead – Claims (Adjuster) We have an existing opportunity to add a Technical Team Lead/Claims Adjuster to our team in Laval, QC! This position will work remotely and can be based anywhere in the province of Quebec. Summary
The Technical Team Lead serves as a senior technical reference and plays a key role in improving file quality and supporting the development of adjusters.
This position is intended for an adjuster looking to move into a technical leadership role, without necessarily taking on traditional management responsibilities. Responsibilities
• Act as a technical reference for the team (complex files, settlement strategies)
• Support adjusters with their files (analysis, coverage, direction)
• Conduct targeted quality reviews (reports, reserves, client compliance)
• Provide coaching and support the development of adjusters
• Contribute to the continuous improvement of practices and standards
• Collaborate with Directors to support overall performance Profile Sought
• 8 to 10 years of experience in claims adjusting
• Strong technical expertise (experience with complex files /specialty risk is an asset)
• Influential leadership and coaching ability
• Strong rigor, judgment, and quality orientation
• Good understanding of insurer and client expectations • Bilingualism in French and English is a must (oral and written) Conditions
• Role focused on technical value and quality impact
• Opportunity for growth based on contribution We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates. Chef d’équipe technique – Réclamations (Expert en sinistres)Nous avons actuellement une opportunité d’ajouter un(e) Chef(fe) d’équipe technique / Expert(e) en sinistres à notre équipe à Laval (QC). Ce poste est offert en mode télétravail et peut être basé partout dans la province de Québec. Sommaire Le ou la Chef(fe) d’équipe technique agit comme référence technique senior et joue un rôle clé dans l’amélioration de la qualité des dossiers ainsi que dans le développement des expert(e)s en sinistres.
Ce poste s’adresse à un(e) expert(e) en sinistres souhaitant évoluer vers un rôle de leadership technique, sans nécessairement assumer des responsabilités de gestion traditionnelle.
Responsabilités - Agir à titre de référence technique pour l’équipe (dossiers complexes, stratégies de règlement)
- Soutenir les expert(e)s en sinistres dans la gestion de leurs dossiers (analyse, couverture, orientation)
- Effectuer des revues de qualité ciblées (rapports, provisions, conformité aux exigences des clients)
- Offrir du coaching et soutenir le développement des expert(e)s en sinistres
- Contribuer à l’amélioration continue des pratiques et des normes
- Collaborer avec les directeurs afin de soutenir la performance globale
Profil recherché - 8 à 10 ans d’expérience en expertise de réclamations
- Solide expertise technique (expérience en dossiers complexes / risques spécialisés constitue un atout)
- Capacité de leadership d’influence et aptitudes en coaching
- Grande rigueur, bon jugement et forte orientation vers la qualité
- Bonne compréhension des attentes des assureurs et des clients
- Bilinguisme français et anglais requis (à l’oral et à l’écrit)
Conditions - Rôle axé sur la valeur technique et l’impact sur la qualité
- Possibilités d’évolution selon la contribution
Nous accueillons et encourageons les candidatures de personnes en situation de handicap. Des mesures d’adaptation sont disponibles sur demande tout au long du processus de recrutement et d’évaluation. Avis concernant les sollicitations non sollicitées – Agences de recrutement Nous n’acceptons pas les candidatures non sollicitées provenant de recruteurs tiers et demandons aux agences de ne pas communiquer directement avec nos employés ou gestionnaires pour proposer des candidats. Veuillez noter que nous ne verserons aucuns honoraires pour tout placement découlant de la réception d’un CV non sollicité et que tout CV transmis sans demande sera considéré comme information publique. Nous accueillons favorablement les candidatures soumises directement par les candidats.
| ClaimsPro LP | Laval | Quebec |
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**In-office** Bilingual Claims Service Representative, Full-Time (Mississauga, ON)
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Company:ClaimsPro LP **In-office** Bilingual Claims Service Representative, Full-Time (Mississauga, ON) Salary range: $38,700.00 - $53,700.00 annually Role Summary We have an existing opportunity to add a Bilingual Claims Service Representative to our team! You will work in our Mississauga office providing immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required. This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday for 7.5 hour shifts. This is a full-time opportunity, and will require 37.5 hours of work per week. Only candidates fully bilingual in French and English will be considered
Responsibilities
• Review call report and ensure call has terminated properly, then forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to appropriate area
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements
Education, knowledge and experience required
• Post secondary education is required
• Minimum of 1 year of customer service or administrative experience is required
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail
Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
What we offer:
• Competitive pay: $38,700 - $53,700 annually
• In addition, you’ll enjoy:
• Work-Life Balance
• E-flex Benefits Program & Wellness Initiatives
• Registered Retirement Savings Plan (RRSP) with 2% Match
• Training, Career Development, and Employee Recognition Programs
• Employee Referral Bonuses
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
| ClaimsPro LP | Mississauga | Ontario |
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Bilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in Canada* (Toronto, ON)
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Company:ClaimsPro LP Bilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in Canada* (Toronto, ON) Salary range: $35,200.00 - $48,900.00 annually Role Summary We have existing opportunities to add Bilingual Claims Service Representatives to our team! You will work in a remote based environment providing immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required. * In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)
* Please note that this position requires shift work on a seven (7) day rotating basis with an 8 hour shift between the hours of 7am to 12am. Weekend shifts are mandatory.
*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week.
Responsibilities
• Review call report and ensure call has terminated properly, then forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to appropriate area
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements
Education, knowledge and experience required
• Post secondary education is required
• Minimum of 1 year of customer service or administrative experience is required
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
What we offer:
• Competitive pay: $35,200.00 - $48,900.00 annually
• In addition, you’ll enjoy:
• Work-Life Balance & Hybrid/Remote Work Opportunities
• E-flex Benefits Program & Wellness Initiatives
• Registered Retirement Savings Plan (RRSP) with 2% Match
• Training, Career Development, and Employee Recognition Programs
• Employee Referral Bonuses
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
| ClaimsPro LP | Toronto | Ontario |
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Desktop Adjuster, Commercial Claims, HYBRID (Calgary, AB)
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Company:ClaimsPro LP Desktop Adjuster, Commercial Claims, HYBRID (Calgary, AB) We have an existing opportunity for a Desktop Adjuster to join our team! This position will work in a hybrid capacity in Calgary, AB. Why should you consider a career with ClaimsPro? We are proud of our people, and it shows: - You will be part of a team of over 700 independent adjusters from across Canada.
- Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
- You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
- You will be supported by experienced local claims support, centralized after hours support, and dictation services.
- Your claims load is driven by senior executives and business development staff from coast to coast.
- Your workload is balanced, and you will be compensated for your billable hours.
- You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
- Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.
With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more. Competencies: The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities. To succeed in this role, the ideal candidate should have experience in Personal and/or Commercial lines Auto Property Damage (PD). Some personal Property Claims experience will be considered an asset, as well as the following competencies. • Effective Analytical Skills • Effective communication skills (verbal, written and presentation) • Organizational skills • Interpersonal skills • Relationship Building skills • Demonstrated and proven leadership skills • Sense of urgency and responsiveness Qualifications & Experience University degree or post-secondary education related to insurance. Minimum of 3 years' experience. Effective analytical skills, including identification of cause-and-effect dynamics. Good investigative manner Able to draw valid conclusions and effectively communicate them. Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information. Adjuster’s license, or currently pursuing or have completed the CIP designation.
Advanced communication skills including: Effective written skills including those of a technical nature. Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience. Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner. Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
| ClaimsPro LP | Calgary | Alberta |
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Intermediate or Senior Field Property Adjuster, HYBRID, (Markham, ON)
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Company:ClaimsPro LP Intermediate or Senior Field Property Adjuster, HYBRID, (Markham, ON) Salary range: $0.00 - $0.00 hourly Job Description We have an existing opportunity to add an Intermediate or Senior Property Claims Adjuster to our team! You will work in a Hybrid based environment supporting field requests within the Markham area. Job Summary
The Claims Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. To succeed in this role, the ideal candidate should have background/experience in both residential and commercial property claims. Preference will be given to applicants who qualify for a probationary licence and those with field experience. Key Responsibilities Prompt contact and follow up with policy holders and claimants. Investigate the cause and report to clients with solid recommendations. Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages. Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements. Throughout the claims process, provide high level of customer service to clients and the insured. Participate and share ownership and responsibility for afterhours customer service requirements when required Perform duties assigned to him/her in compliance with established work standards, policies and procedures
Qualifications and Experience:
Completion of high school education; University degree or post-secondary education related to insurance will be given preference. Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive). At least 5 years 'of experience with property claims Ongoing commitment to education and learning; adjuster’s license, or currently pursuing CIP designation Effective analytical skills, including identification of cause-and-effect dynamics Able to draw valid conclusions and effectively communicate them. Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information. Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
Why join ClaimsPro? We are proud of our people, and it shows: You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers You will be supported by experienced local claims support, centralized after hours support, and dictation services Your claims load is driven by senior executives and business development staff from coast to coast You are compensated for your billable hours and other costs. You are working in parallel with other SCM Insurance services teams Your workload is balanced to ensure you can maintain a high-quality level
Visit www.scm.ca or www.claimspro.ca to learn more.
What we offer:
• Competitive pay: $80,300k-$111,500k per year
• For salaried plus commission-based roles, we offer a competitive salary complemented by a performance-driven commission structure, designed to reward your success. This role provides additional earning potential, giving you the opportunity to maximize your income based on results. Your success matters to us, and we believe in rewarding high performance with meaningful financial incentives and career growth opportunities.
• In addition, you’ll enjoy:
• Pay-for-Performance Incentives
• Work-Life Balance & Hybrid/Remote Work Opportunities
• E-flex Benefits Program & Wellness Initiatives
• Registered Retirement Savings Plan (RRSP) with 2% Match
• Training, Career Development, and Employee Recognition Programs
• Reimbursement for Adjusting Licenses and Dues
• Employee Referral Bonuses
• Employee Perks (access to vendor discount programs)
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
| ClaimsPro LP | Markham | Ontario |
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