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Company:

ClaimsPro LP - International Programs Group

Administrative Assistant

Job Description Summary:

Job Description:

his is a great opportunity for recent graduates that are looking for an entry level position to start their career in a professional setting. 

International Programs Group (IPG) is an independent Third-Party claims Administrator which provides claims services for Lloyd’s of London syndicates, self-insured entities, or organizations with high deductibles or Self Insured Retention. 

Today IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal, Vancouver, each office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces.

The successful candidate will work within IPG, a company of opportunity and excitement - we are looking for the right candidate to join us! 

Responsibilities

• General administrative duties such as photocopying, collating, filing, faxing, etc.
• Support in opening claims in internal database and triaging of claims assignments
• Support in processing cheque requests
• Assist account coordinator with onboarding of new clients
• Maintaining and updating client guidelines
• Assist in the design of workflows to create efficiencies for client accounts and specific client initiatives 
• Communicates with client re: trust account balances
• Works with Finance to ensure smooth cheque/payment issuance workflow
• Works with Examiners to facilitate payment cash calls and scheme advances
• Investigate and resolve payment queries

Qualifications and experience:

• Grade twelve diploma
• A post secondary diploma in Office Administration will be given preference.
• Previous experience within a dynamic team will be given preference.
• Minimum 4 - 6 year’s experience in an administrative support role is required
• Previously demonstrated ability to execute high attention to detail
• Demonstrated ability to manage changing priorities and proven organizational skills
• Demonstrated behaviors showing initiative behaviors and follow-up skills
• Demonstrated ability to maintain a high level of confidentiality
• Demonstrated professionalism and work ethic
• Proven ability to contribute to and work well within a team environment
• Intermediate experience with Excel, Word, PowerPoint is required
• All other computer applications –must have the aptitude and ability to learn as required (i.e. Visio).
• Detail Oriented
• Customer Service oriented
• Action oriented
• Open to new graduates/entry level applicants

Working/Environment Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP

Administrative Assistant (Burnaby)

Job Description Summary:

Job Description:

Role Summary

As an integral member of the team, you will be the face of the company, adding to the professionalism of the corporate office by bringing the highest level of expertise in administrative skills and demonstrating a superior level of customer service.  The successful candidate for this position will have the opportunity to participate as part of a dynamic team that specializes in large and complex losses and provides quality service to internal and external clients. They will display their customer service eccentric approach inherent in their day-to-day activities and will be a key contributor to the success of the office by providing excellent administrative support to our Specialty Risk Division Adjusters.

Competencies

• Professional demeanor and strong customer service & interpersonal skills
• Superior communication skills both written and verbal
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Reliable and punctual
• Ability to work independently with minimum supervision
• Excellent organizational skills / ability to prioritize  
• Demonstrated attention to detail 

Responsibilities

• Manage and triage incoming and out outgoing email, mail, and faxes

• Proof reading - reviewing documents for grammar spelling, cohesiveness and formatting
• Document control - maintain client files, photocopy and distribute documents, scan claim mail and faxes, attach to online claims files and put hard copy to file, prepare files for closing
• Collation - prepare and send reports and invoices to clients after a detailed review
• Opening new client claims and set up in the system
• Draft, prepare and send various outgoing letters
• Create detailed spreadsheets and input data
• Analyze and evaluate costs through spreadsheets to ensure accuracy and no duplications
• Arranging for service of office equipment (copiers, telephones, etc) 
• Assist adjusters with various system milestones, process reserve adjustments
• Assist adjusters with data entry into system as needed
• Reconcile reserves/received payments in preparation for reporting or file closure
• Entering office expenses for cheque requests 
• Complete requests for various reports (fire, police etc.)
• Answering and screening calls 
• Greeting clients and guests 
• Manage and set up calendars/appointments for adjusters as needed
• Attend various meetings both virtually and in person to provide minutes
• Complete dictation assignments
• Research and verify information as needed
• Other duties and projects as assigned

 

Qualifications & Experience

• Grade twelve diploma 
• A post secondary diploma in Office Administration will be given preference
• Previous experience within a dynamic team will be given preference
• Experience in an receptionist/administrative support role 
• Previously demonstrated ability and comfort level using other software/databases
• Demonstrated ability to manage changing priorities, proven organizational skills and attention to detail
• Demonstrated behaviors showing initiative and follow-up skills 
• Demonstrated ability to maintain a high level of confidentiality 
• Demonstrated professionalism and work ethic
• Proven ability to contribute to and work well within a team environment
• Ability to write letters and other forms of communication with little oversight
• Intermediate typing and experience with Word, Excel & Outlook skills are required
• Ability to work outside of normal business hours as needed
• Approachable and professional demeanor for clients, insureds, risk managers and contractors
• All other computer applications – must have the aptitude and ability to learn as required

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SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

Cira Health Solutions LP

Assessment Centre Coordinators - part-time – (Barrie)

Job Description Summary:

Job Description:

This is a part-time casual position - up to 20 hours a week. Your hours are determined based on assessments booked and shifts will include working some Saturdays.

As an Assessment Coordinator, you are responsible for completing the day to day operation of the assessment centres that complete independent medical assessments, including answering phones and responding to our customer’s needs. You are also responsible for ensuring that our claimants have a pleasant experience, while attending an assessment. The Assessment Coordination team is client focused and deadline driven. The overall mandate requires all assessments to be completed according to each client's guidelines and Cira’s service excellence standards.

Job Responsibilities:

• Be the first great impression for our clients’ experience with Cira;
• You are responsible for:
  • Answering phone calls and transferring calls in a timely manner and responding to enquiries efficiently;
  • Returning all messages within a defined service standards;
  • Cleaning Assessment rooms after each assessment;
  • Ensuring waiting rooms are clean;
  • Ensuring Assessor needs are met;
  • Check in examinees and verify claimant’s identification;
  • Completing Reminder calls when required;
  • Ensuring all intake forms are completed and tracked for internal assessments in a timely manner;
  • Recording appointment outcomes;
  • Arranging Taxi, Translation and Chaperone services;
  • Performing administrative duties as needed.
• Daily review of Assessment Centre Schedules and reporting of results to Team Lead;
• Adherence to strong communication and exceptional customer skills;
• Make recommendations for workflow efficiencies using a collaborative approach;
• Resolve day-to-day Claimant questions/issues and escalate as required;
• Assist with daily issues/concerns from both internal and external customers;
• In Complex cases, obtain assistance from Team Lead and/or Director of Operations and/or other members of the team;

Qualifications & Education

• High school diploma or college/university degree, or preferred equivalent experience
• Strong communication skills, both written and verbal
• Detail oriented
• Ability to support departmental and organizational goals and objectives
• Ability to work independently and respond to multiple changing demands and deadlines with demonstrated ability to work under pressure of competing demands
• Strong organizational and analytical skills
• Strong interpersonal skills
• Minimum of 1 year of related industry experience

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. 

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Company:

Cira Health Solutions LP

Assessment Centre Coordinators - part-time – (Markham)

Job Description Summary:

Job Description:

This is a part-time casual position - up to 20 hours a week. Your hours are determined based on assessments booked and shifts will include working some Saturdays.

As an Assessment Coordinator, you are responsible for completing the day to day operation of the assessment centres that complete independent medical assessments, including answering phones and responding to our customer’s needs. You are also responsible for ensuring that our claimants have a pleasant experience, while attending an assessment. The Assessment Coordination team is client focused and deadline driven. The overall mandate requires all assessments to be completed according to each client's guidelines and Cira’s service excellence standards.

Job Responsibilities:

• Be the first great impression for our clients’ experience with Cira;
• You are responsible for:
  • Answering phone calls and transferring calls in a timely manner and responding to enquiries efficiently;
  • Returning all messages within a defined service standards;
  • Cleaning Assessment rooms after each assessment;
  • Ensuring waiting rooms are clean;
  • Ensuring Assessor needs are met;
  • Check in examinees and verify claimant’s identification;
  • Completing Reminder calls when required;
  • Ensuring all intake forms are completed and tracked for internal assessments in a timely manner;
  • Recording appointment outcomes;
  • Arranging Taxi, Translation and Chaperone services;
  • Performing administrative duties as needed.
• Daily review of Assessment Centre Schedules and reporting of results to Team Lead;
• Adherence to strong communication and exceptional customer skills;
• Make recommendations for workflow efficiencies using a collaborative approach;
• Resolve day-to-day Claimant questions/issues and escalate as required;
• Assist with daily issues/concerns from both internal and external customers;
• In Complex cases, obtain assistance from Team Lead and/or Director of Operations and/or other members of the team;

Qualifications & Education

• High school diploma or college/university degree, or preferred equivalent experience
• Strong communication skills, both written and verbal
• Detail oriented
• Ability to support departmental and organizational goals and objectives
• Ability to work independently and respond to multiple changing demands and deadlines with demonstrated ability to work under pressure of competing demands
• Strong organizational and analytical skills
• Strong interpersonal skills
• Minimum of 1 year of related industry experience

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. 

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Company:

Cira Health Solutions LP

Assessment Centre Coordinators - part-time – (Mississauga)

Job Description Summary:

Job Description:

This is a part-time casual position - up to 20 hours a week. Your hours are determined based on assessments booked and shifts will include working some Saturdays.

As an Assessment Coordinator, you are responsible for completing the day to day operation of the assessment centres that complete independent medical assessments, including answering phones and responding to our customer’s needs. You are also responsible for ensuring that our claimants have a pleasant experience, while attending an assessment. The Assessment Coordination team is client focused and deadline driven. The overall mandate requires all assessments to be completed according to each client's guidelines and Cira’s service excellence standards.

Job Responsibilities:

• Be the first great impression for our clients’ experience with Cira;
• You are responsible for:
  • Answering phone calls and transferring calls in a timely manner and responding to enquiries efficiently;
  • Returning all messages within a defined service standards;
  • Cleaning Assessment rooms after each assessment;
  • Ensuring waiting rooms are clean;
  • Ensuring Assessor needs are met;
  • Check in examinees and verify claimant’s identification;
  • Completing Reminder calls when required;
  • Ensuring all intake forms are completed and tracked for internal assessments in a timely manner;
  • Recording appointment outcomes;
  • Arranging Taxi, Translation and Chaperone services;
  • Performing administrative duties as needed.
• Daily review of Assessment Centre Schedules and reporting of results to Team Lead;
• Adherence to strong communication and exceptional customer skills;
• Make recommendations for workflow efficiencies using a collaborative approach;
• Resolve day-to-day Claimant questions/issues and escalate as required;
• Assist with daily issues/concerns from both internal and external customers;
• In Complex cases, obtain assistance from Team Lead and/or Director of Operations and/or other members of the team;

Qualifications & Education

• High school diploma or college/university degree, or preferred equivalent experience
• Strong communication skills, both written and verbal
• Detail oriented
• Ability to support departmental and organizational goals and objectives
• Ability to work independently and respond to multiple changing demands and deadlines with demonstrated ability to work under pressure of competing demands
• Strong organizational and analytical skills
• Strong interpersonal skills
• Minimum of 1 year of related industry experience

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. 

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Company:

ClaimsPro LP

Bilingual Claims Service Representative - Full-time (Mississauga/Remote)

Job Description Summary:

Job Description:

We are looking for Bilingual French/English speaking Customer Services Representatives to join this growing team! Multiple roles available.

• Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

  
  * Please note that this position requires shift work on a seven (7) day rotating basis 24 hours a day.

  
  *Only candidates fully bilingual in French and English will be considered
  *This is a full-time opportunity, and will require 37.5 hours of work per week.  Initial training will be onsite in Mississauga then we will sponsor a work from home environment

** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **


Responsibilities

• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to ECS menu
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required

• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

Opta Information Intelligence Corp.

Bilingual Client Care Specialist (Markham)

Job Description Summary:

Job Description:

Business Unit                   OPTA Information Intelligence

 

Bilingual Client Care Specialist (Insurance)

Join The Best Team in the Industry

As the largest property data aggregator in Canada, and a market leader in analytics solutions, Opta Information Intelligence is looking to bolster its current roster of talent across Canada. Recently named among the 50 Smartest Companies of the Year by Silicon Review, Opta is on the leading edge of providing data solutions to the P&C industry.

Reporting to the Director, Environmental Services, the bilingual incumbent (French and English) will be required to provide timely customer-focused assistance to both external and internal clients regarding OPTA’s insurance tracking products and services.

Competencies required to succeed

• Ability to solve problems.
• Sound knowledge and application of telephone and email etiquette.
• Team player with a strong commitment to quality and customer service.
• Excellent time management and organizational skills with the ability to multi-task.
• Ability to prioritize and complete tasks with strong attention to detail and accuracy
• Ability to manage confidential information

Responsibilities

• Respond to both inbound telephone and email queries promptly
• Assist clients in understanding their minimum insurance requirements
• Resolves customer inquiries sent through our website insuranceonfile.com
• Outbound calls to customers and Brokers as required to request copies of policy documents
• Customer Service performance: Meeting response, resolution and productivity targets while meeting and exceeding Client expectations

Education, knowledge and experience required

• Excellent written, verbal and interpersonal communications skills in both French and English.
• Previous call centre experience
• Good working knowledge of Microsoft offices and excellent computer skills.
• Insurance industry experience – an asset

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

Opta Precise Services LP

Bilingual Commercial Loss Control Inspector - Fee schedule (Ottawa)

Job Description Summary:

Job Description:

PRECISE Loss Control Specialists assess various properties on behalf of insurance companies and provide loss prevention recommendations to reduce the frequency and severity of losses arising from fire, crime and liability. They are usually involved in higher value residences, commercial buildings, government facilities and manufacturing plants risks where there are complex processes and many exposures to loss. 

We are the largest risk inspection company in Canada and the only risk inspection company that is truly national in scope. With decades of experience and an expert team of loss control specialists, appraisers, valuation professionals, and risk managers, we provide a broad selection of products and services with the valuable risk information needed to profitably manage property risk portfolios.

At its core, PRECISE is its people. Together, we deliver world-class service through an uncompromising commitment to quality and innovative business solutions for our customers and stakeholders.

To learn more about Opta Precise Services, please visit https://optaintel.ca/Solutions/Opta-Precise-Services

Competencies required to succeed 
Maximum enjoyment and performance will be achieved in this job if you: 
•Prefer to organize their own activities and priorities, and is naturally motivated to reach goals and meet schedules 
•With more of a specialist approach to tasks and activities, have an interest in developing and demonstrating technical knowledge and skillfulness with tasks 
•Are concerned about accuracy and thoroughness and are inclined to be hands-on 
•Are often lively, confident in social situations, genuinely interested in others, and can be engaging in social situations 
•Seek a busy work environment with a stimulating pace without direct management 
•Want recognition for meeting deadlines, taking initiative, setting and meeting priorities, and their attention to details 
•Are self-motivated and don’t procrastinate by completing tasks quickly and accurate
 
Responsibilities 

Specifically, our Loss control specialists: 
•Access the internal database and take ownership of assessment files
•Schedule appointments with clients to visually assess the properties (about 10% time allocation) at a mutually convenient time for the insured.
•Travel to the properties and with property managers, tour and assess for risk features (about 50% time allocation)
•While touring the properties, take photographs, measure rooms and the structure, inspect features such as fire prevention systems, heating equipment, and fuel storage tanks
•Converse with property managers to understand the history of the property, any risks, and answer any questions they might have
•Prepare a detailed reports using the internal programs identifying the fundamental construction and equipment details, risk assessment, and replacement cost value (about 40% time allocation)

Accountabilities
•You complete at least 40 field assessment reports completed monthly. Compensation is based on a per inspection rate guide.
•Your reports have no errors or omission.
•Your continually expand your expertise so you can assess more complex properties.

 To the owners of the assessed properties:
•You have the tact and professionalism for convenient, excellent experiences for the insured and clients.
 

Education, knowledge and experience required

•Post-secondary education in insurance, construction, or engineering will provide a solid technical foundation to recognize and identify construction and equipment details.
•Experience with building codes, fire services, construction and maintenance is preferred.
•Very good computer skills including using a database, typing speed & accuracy, use of short-cuts, and word processing is essential to efficiently and effectively creating reports. Use of specific software such as Microsoft Office, Xactimate, and sketch tools is a definite asset.
•Skillful communication techniques for customer service and report writing.

•Ability to read, write, and communicate fluently in French and English is required.

Environment & Working Conditions
•Ability to work autonomously since the role is mostly home-based.
•Extensive travel is involved within a region requiring a valid driver’s license and a reliable vehicle.
•Entering the buildings requires tact and professionalism and may require appointments to be scheduled in the evenings and on weekends.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

Cira Health Solutions LP

Bilingual French/English Referrals Coordinator - Full Time (Mississauga)

Job Description Summary:

Job Description:

Cira Health Solutions is a national provider of independent medical evaluations (IME) and health-related services.

We have a current opening for Full-Time employment for a Bilingual (French/English) Referral Coordinator.

Hours of Operation - 8am - 8pm (7.5 hour shift with in these hours)

Role and responsibilities include:

• Be the first great impression for our clients’ experience with Cira
• Take the lead in developing efficient work processes, identify gaps and provide solutions for process improvement
• Responsible for working with the Referral Coordination staff, Team Leads and all members of the team to effectively coordinate referral workflow within a timely manner and within customer guidelines, KPIs and SHIs.
• Make the process of receiving a referral and booking an assessment easy for our clients
• Confirm receipt of new referrals via email, phone calls, SmartSimple, eClaims, Fax and client systems
• Data entry of new referrals, update Account Names and Contacts within 4 hours of receipt of the request
• Liaise with clients when receiving or clarifying referrals.
• Ensuring regular proactive communication with clients to deliver an excellent client experience
• Research and liaise with Assessors to confirm date, time and location of assessment and secure additional assessment dates/times if required
• Complete quoting process from Assessors, and to clients when required per Operational Excellence plan
• Assign appropriate Assessors and/or schedule assessments either through direct contact or use of scheduler system complying to the process of selection for appropriate assessor
• Complete confirmations of assignments and forward to clients and assessors and claimants as required.
• Assist with daily issues/concerns from both internal and external clients. Escalate appropriately for support to ensure resolution to client satisfaction
• Collaborate with referrals coordination colleagues, clinical team members, account management and other operations colleagues to support our client promise
• Arrange special services (i.e. transportation, chaperone and language translation) using variety of SSP providers in compliance with client SHI’s
• Complete reminder calls to confirm attendance as per the Operational Excellence plan
• Support Cira Operations to meet our client promise: on time booking of assessments for all line of business including Med-Legal, Employer Life and Health, WSIB, ICBC and Property & Casualty; and meet all client KPI’s and Operational Excellence performance indicators
• Meet productivity targets as outlined in the Operational Excellence performance indicators
• To be flexible in order to respond to changes in the market
• Ability to multi-task as needed
• To perform administrative duties as needed.

Requirements:

• High school diploma or college/university degree, or preferred equivalent experience
• Strong communication skills, both written and verbal
• Detail oriented
• Ability to support departmental and organizational goals and objectives
• Ability to work independently and respond to multiple changing demands and deadlines with demonstrated ability to work under pressure of competing demands
• Strong organizational and analytical skills
• Strong interpersonal skills
• Minimum of 1 year of related industry experience
• Sales experience would be an asset
• Must be bilingual (English/French)

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Company:

Cira Health Solutions LP

Bilingual Reports Coordinator (editing skills) - Mississauga

Job Description Summary:

Job Description:

The Reports Coordinator (editor) ensures the provision of efficient administrative services and procedures. This is an editorial role.  The Reports Coordinator is responsible for working with the clinical staff and all members of the team to effectively coordinate reports workflow within a timely manner, and within customer guidelines, KPIs and SHIs. This entails full quality assurance administrative duties, for all product lines including Property and Casualty, Employer, Life and Health, Med–legal and Catastrophic files.  Quality Assurance responsibilities will include proofing and reviewing of clinical reports submitted to Cira from the assessor, which entails checking for grammar and spelling errors, confirming administrative level information details, reviewing file documentation references for accuracy and ensuring that all questions asked by the referral source are appropriately addressed. In addition, this position will involve general administrative duties such as sending reports to assessors for sign off, tracking reports in the database, faxing, scanning, linking reports and dictations, staff assignment, and communicating with assessors and clients as necessary.  This role may be required to perform medical transcription duties as required and as determined by assignment. 

Competencies required to succeed

• Strong editorial skills
• Strong communication skills, both written and verbal
• Strong, accurate, keyboarding skills
• Detail oriented
• Ability to support departmental and organizational goals and objectives
• Ability to work independently, and respond to multiple changing demands and deadlines with demonstrated ability to work under pressure of competing demands
• Strong interpersonal skills: external (clients/assessors) and internal (personnel)
• Strong organizational and analytical skills
• Advanced computer skills with ability to learn new programs quickly and employ a variety of software applications (e.g. Advanced proficiency of Microsoft Word, Windows Explorer, Outlook and Microsoft Excel are required).
• Familiarity with appropriate legislation as well as industry forms and requirements an asset
• Medical terminology and/or transcription an asset

Report Review/Quality Assurance

• Ensure adherence to company and industry technical standards as required by legislation and client requirements (e.g., CARF, SABS, Clinical College Policies, Rules of court, PIPEDA etc.)
• May be asked to communicate with clients and assessors as needed.

Responsibilities

• As part of the critical cross referencing requirement, review complex reports and ensure optimum report quality within all functional areas including the following
• The overall content of the report conforms with all applicable technical and legislative requirements as above
• Client questions are addressed within the assessment process
• Provided file documentation is reviewed and integrated within the report in an accurate and comprehensive manner
• Other duties as assigned

Education, knowledge and experience required

• University degree (preferred)
• Healthcare education/training is an asset
• Editorial experience required
• Medical Transcription Certificate and/or Medical Terminology is an asset
• Experience in the IME, insurance or legal environments is preferred
• Knowledge and familiarity with relevant provincial or market segment legislation is an asset

Environment/Work Conditions

Need to be physically able to work regular shifts and to understand and support client impacts of service.   

Will be required to work different shifts to ensure 7:00 am to 8:00 pm EST (9 – 5 or 10 – 6, or 12 – 8)coverage to support assessors and clients.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.