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Company:

ClaimsPro LP

Licensed Administrator - In Office - Burlington, Ontario, Canada

Compensation range: $38,700.00 - $53,700.00 annually

 

 

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential. 

We have an existing opportunity to add a full-time Licensed Administrator to our team! This position is In-office and will be located in our Burlington, ON office.

Candidate should live close to the office location, as you will be expected to be in office weekly.

Competitive Pay: $38,700 - $53,700 CAD Annual - compensation range is commensurate with experience, qualifications, and internal equity

Why should you consider a career with ClaimsPro?

• You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust/Claimspace software.
• Your workload is balanced.
• You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

Want to learn more? Visit davies-group.com/northamerica or www.claimspro.ca

Job Responsibilities

• Support to the adjusting team (Accident Benefits, Liability, Propertyor other areas) and the branch office
• Provide high level of customer service to clients and the insured
• Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines
• Professional telephone manner and excellent communication skills both written and verbal
• Ability to problem solve and work well independently and in a team environment
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Ability to work well under pressure and maintain composure in a fast paced and changing environment
• Maintaining applicable information and data entry within internal claims management software
• Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files
• Transcribing data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster
• Transcribing reports and statements when required
• Processing client invoicing for claims and prepare files for closure
• Administrative support to the district/branch manager, assistant branch manager and property supervisor as needed
• Coordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiries
• Reception relief answer phones and forward calls in a timely, professional and efficient manner
• Other duties as assigned

Qualifications & Experience

• A post secondary diploma in Office Administration
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning
• Able to draw valid conclusions and effectively communicate them.
• Qualify for Adjuster’s license - must be willing to take courses and obtain license in the future
• Proficient with use of Microsoft Office Products (Outlook, Word, Excel, OneDrive)
• Previous experience within a dynamic team will be given preference. 
• Previously demonstrated ability to execute high attention to detail
• Demonstrated ability to manage changing priorities and proven organizational skills
• Demonstrated behaviors showing initiative behaviors and follow-up skills
• Demonstrated ability to maintain a high level of confidentiality 
• Demonstrated professionalism and work ethic
• Proven ability to contribute to and work well within a team environment
• Advanced communication skills including:
• Effective written skills including grammar and those of a technical nature
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Commitment to ongoing education and learning
• Positive Team Dynamics
• All prospective employees must pass a background check
• Time Allocation estimations are subject to change

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#ClaimsPro

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Company:

ClaimsPro LP

Property Desktop Adjuster - Markham, Ontario, Canada

Compensation range: $47,100.00 - $65,400.00 annually

 

 

We have an existing opportunity to add a full time Intermediate Property Adjuster - Commercial & Personal Lines to our team!

The successful candidate can work remotely from anywhere in Canada.

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.claimspro.ca to learn more.

Competencies:

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

To succeed in this role, the ideal candidate should have background/experience in Commercial & Personal Lines Property claims. Some experience in Auto or Liability claims will be considered an asset, as well as the following competencies:

• Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)
• Previous adjusting experience preferred
• Advanced communication skills including:
• Effective written skills including grammar and those of a technical nature
• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Relationship Building skills
• Demonstrated and proven leadership skills
• Sense of urgency and responsiveness
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong commitment to ongoing education and learning.

Qualifications & Experience:

• University degree or post-secondary education related to insurance is nice to have.
• Minimum of 3 years’ experience.
• CIP designation or working towards designation.
• Adjuster’s license or have completed a minimum of the below 4 CIP courses:
  C11: Principles and Practice of Insurance
  C12: Insurance on Property
  C13: Insurance Against Liability—Part 1
  C14: Automobile Insurance—Part 1
  C110: Essentials of Loss Adjusting (Nice to have)
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

#ClaimsPro

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Company:

ClaimsPro LP - International Programs Group

Réviseur, Réclamations biens - Property Claims Examiner – Montreal, Quebec, Canada

 

 

Le Groupe de programmes internationaux (GPI) est un tiers administrateur indépendant qui fournit des services d’expertise en règlement de sinistres aux syndicats du Lloyd’s de Londres, aux assureurs nationaux, aux entités autoassurées et aux organisations qui ont des franchises élevées.

Nous recherchons actuellement un(e) Réviseur, Réclamations biens à temps plein télétravail rejoindre notre équipe! 

Bien que destiné à être une opportunité de travail à distance, ce poste peut nécessiter une présence au bureau pour une formation, des réunions avec les clients ou des réunions d'équipe avec une notification suffisante.

Le candidats retenus feront partie d'une équipe dynamique qui fournit un service de qualité aux clients internes et externes. Ils feront preuve d'excellentes compétences en matière de service à la clientèle et contribueront de façon importante au succès de l'organisation en fournissant un service compétent, détaillé et opportun. À l'aide d'un modèle de service au téléphone, les réviseurs du GPI gèrent les réclamations du début à la fin. Cette approche pratique permet de s'assurer que la réclamation est traitée correctement et contribue à réduire les coûts de règlement de sinistres par des tiers.

Responsabilités:

• Examiner les réclamations biens d'une complexité moyenne à intermédiaire
• Produire des rapports avec les conseils occasionnels du Directeur
• Diriger les experts en sinistres route dans le cadre des enquêtes sur assignation de tâches
• Régler les sinistres directement avec les assurés ou leurs représentants
• Administrer les paiements/règlements des sinistres par le biais de comptes en fiducie
• Assurer la liaison avec toutes les parties prenantes pour veiller à ce que les besoins des clients soient satisfaits
• Faire rapport au syndicat ou à l'entité autoassurée conformément à leurs directives

Qualifications et expérience:

Bien que le permis et l'expérience soient essentiels pour être en mesure d'assumer des tâches de révision importantes pour un tiers administrateur, nous recherchons des personnes ayant fait leurs preuves. Vous devrez être fort sur le plan technique, être un bon planificateur et organisateur, comprendre les problèmes clés et fournir des solutions solides. Vous devrez être motivé pour faire ce type de travail et être enthousiasmé par les défis que doit relever une organisation en pleine croissance.

Nous prendrons également en compte les éléments suivants:

• votre formation, une formation postsecondaire pertinente étant un atout
• avoir suivi les cours du programme de PAA ou travailler à l'obtention de la désignation de PAA est un atout
• votre capacité à détenir un permis d'expert en sinistres indépendant dans la province de Québec
• votre expérience de 3 à 7 ans dans l'exécution de travaux pertinents d'expertise en sinistres et/ou de révision.
• une exposition au marché du Lloyd's serait un atout
• votre expérience de la contribution positive à une équipe performante.
• des exemples de votre forte aptitude et de votre capacité à travailler avec la technologie
• votre souci du détail et votre capacité à communiquer de manière professionnelle
• compétences bilingues en communication orale et écrite (anglais et français) requis

Ce que nous offrons:

• Salaire concurrentiel
• Équilibre entre vie professionnelle et vie privée
• Possibilités de télétravail
• Programme d'avantages sociaux E-flex
• Programmes de mieux-être
• Régime enregistré d'épargne-retraite (REER), avec une contrepartie de 2 % pour les employés à temps plein.
• Possibilités de formation et de perfectionnement de carrière
• Primes de recommandation d’employés
• Programme de reconnaissance des employés
• Avantages pour les employés (accès aux programmes de rabais de fournisseurs)
• Remboursement pour les permis d’expert et les cotisations

Nous encouragent les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation.

Nous n'acceptons pas les candidatures spontanées d’agences de recrutement et demandons à ces dernières de ne pas contacter directement nos employés ou nos gestionnaires pour nous présenter des candidats. Veuillez noter que nous NE verserons AUCUNE commission pour un placement résultant de la réception d'une candidature spontanée et que toute candidature spontanée sera considérée comme une information publique. Nous accueillons favorablement les candidatures envoyées directement par les candidats.

#IPG

___________________________________________________________________________________________

International Programs Group (IPG) is an independent third-party administration (TPA) team providing claims services for Lloyd's of London syndicates, domestic insurers, self-insured entities, and organizations with high financial retentions.

We have an existing opportunity to add a Remote/Full-time Property Claims Examiner to our team!

Although intended to be a remote work opportunity, this position may require attendance to the office for training, client meetings, or team meetings with ample notification

The successful candidates will be part of a dynamic team that provides quality service to internal and external clients. They will display excellent customer service skills and will be a key contributor to the success of the organization by providing knowledgeable, detailed and timely service. Utilizing a ‘desktop’ model, IPG examiners manage claims from start to finish. This hands-on approach ensures that the claim is handled properly and also helps offset third-party adjusting costs.

Responsibilities:

• Examine moderate to intermediate complex property claims
• Produce reports with occasional guidance from Manager
• Direct Field Adjusters on task assignment investigations
• Settle claims directly with Insureds or their representatives
• Administer claims payments/settlements through trust accounts
• Liaise with all stakeholders to insure clients needs are met
• Report back to the syndicate or self-insured according to their guidelines

Qualifications & Experience:

While licensing and experience are critical to being able to handle significant examining tasks for a TPA, we are looking for individuals with a demonstrated and proven track record of performance. You will have to be  strong technically, a solid planner and organizer, and understand key issues plus provide solid solutions. You will have to be motivated to do this type of work and be excited by the challenges that a rapidly growing organization faces.

We will also consider the following:

• Your education, with relevant post-secondary education being an asset
• Your completed CIP courses, or working towards CIP designation
• Your ability to hold an independent adjusting license in the province of Quebec
• Your 3-7 years' experience delivering relevant claims adjusting and/or examining work
• Exposure to the Lloyd's market would be an asset
• Your experience positively contributing to a high-performing team
• Examples of your strong aptitude and ability to work with technology
• Your attention to detail and your ability to communicate professionally
• Bilingual oral and written communication skills (English and French) required

What We Offer:

• Competitive Pay
• Work-Life Balance
• Remote Working Opportunities
• E-flex Benefits Program
• Wellness Programs
• Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
• Training and Career Development Opportunities
• Employee Referral Bonuses
• Employee Recognition Program
• Employee Perks (access to vendor discount programs)
• Reimbursement for Adjusting Licenses and Dues

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#IPG

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Company:

Pario Engineering & Environmental Sciences LP - Sciences

Environmental Project Manager, Hybrid- Edmonton, Alberta, Canada

 

 

With offices across Canada, Pario Engineering & Environmental Sciences LP is a niche forensic engineering, environmental science, and remediation consulting firm that is a leader in providing services to insurance and risk management clients.  

Pario has an existing opening for an Environmental Project Manager to join our remediation and emergency response team in Edmonton, Alberta. The successful candidate will manage projects typically related to transportation and commercial related releases. The right individual will need to be a dynamic, self-motivated and results-oriented professional.   While these projects will involve issuing scientific reports, the main objectives are to mitigate the loss, remediation of the site, and support our clients closing their files, in the most efficient and cost-effective manner. 

The ideal candidate will have a university degree in Environmental Engineering or Geosciences or a college diploma in Environmental Sciences or related study, with a minimum of two years’ experience within the environmental field and at least two years of project management experience.

Role Responsibilities:

• Emergency response activities including initial investigation, real time remedial planning, retaining, and managing sub-contractors, cost control, field supervision and documentation
• This position will involve spill response, which will include Project Management of the contractors in the field and organizational and scientific documentation of the remediation as it progresses
• Client and regulatory report preparation and liaising with regulators and other stakeholders
• Client engagement and participation in business development activities
• While there will be a wide variety of projects, the primary types will be transportation losses
• The successful candidate will be energetic, results oriented and expected to make decisions in the field with support from head office
• The position will require travel and involve periodic evening and weekend work

Requirements:

• Degree in Science or Engineering (Environmental or Earth Sciences preferred) or related diploma with applicable experience
• A minimum of two years’ experience within the environmental field with at least two years of project management experience
• Experience in soil and groundwater remediation projects including delineation, monitoring and management
• Experience with invoicing, budgeting, and other areas of project management
• Strong verbal and written communication skills
• A valid driver's license and willingness to travel within the assigned region
• Successful candidate must have a flexible schedule; willingness to work after hours on weekends when required

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

#Pario

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Company:

ClaimsPro LP

Claims Triage Adjuster, Night Shift, Remote- Anywhere in Canada

Compensation range: $0.00 - $0.00 hourly

 

 

Overview

We have an existing opportunity for a Claims Triage Adjuster (Night Shift) to join our team! This is a remote position that can be situated anywhere in Canada.

This night shift after Hours Desktop / Remote Adjuster role supports national/regional operations to ensure that after hours claims are triaged according to defined national or regional expectations. This is an after-hours, remote / desk top role. The shift is Monday-Friday from 4:30pm-12:30am on call working from home.

Job Responsibilities and Expectations

• Monitor after hours claims line
• Triage new claims against national/regional expectations
• Meet or exceed Client KPIs
• Reliability and availability to answer calls when they come through

Qualifications & Experience

• University degree or post-secondary education related to insurance
• Minimum of 2 years’ relevant experience
• Some Experience with property claims (Wind, Water, Fire, etc.) is an asset.
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Adjuster’s license, or currently pursuing CIP designation is required.
  

Organizational Alignment:

• Operational effectiveness and efficiency  
• Customer Service:  offering “best-in-class” experience/services to our customers.
• Quality:  Providing timely and quality responses to customers

Key Performance Factors:

• Create and build relationships within Emergency Claims Services
• Meet or exceed contact timelines 

Environment/Working Conditions

• Ability to work from home.
• Quiet work environment to be able to accept and traige calls during 8 hour shift.
• Positive team dynamics.

Competitive Compensation: $20-21/hour.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

#ClaimsPro

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Company:

ClaimsPro LP - International Programs Group

Customer Support Specialist - REMOTE - Arkansas, United States

 

 

We are seeking a Full Time Customer Support Specialist to join our team in Arkansas! This is a remote based position.

Reporting to the Specialty Group Team Lead, the Customer Support Specialist is responsible for certain programs and the day-to-day upkeep of claims.

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Job Responsibilities:

• Provides administrative support for client claims
• Maintains Claim Databases
• Sets up all new claims within the required time frame
• Answer all phone calls for client programs
• Provides follow up to all open claims in client systems and claim files
• Fills in on other programs when needed
• Attends monthly team meetings
• Other duties as assigned

Qualifications, Education and/or Experience   

• 1-2 years relatable customer support experience
• High School Diploma or Equivalent required
• Bachelor’s degree is preferred

Computer Skills

• Proficient in Microsoft Office 

Competencies

• Strong writing skills and proper use of grammar to document claim file notes clearly with all communications and activities that occur during of handling the claim.
• Excellent time management skills
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

Environment/Working Conditions:

• Only US residents will be considered
• Dynamic environment with tight deadlines, number and changing priorities
• All prospective employees must pass a background check
• Office environment including prolonged periods of computer use
• Remote working, but may be called into work in the office temporarily or permanently at any time
• Hourly Rate of Pay: $17 USD per hour

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies do not contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#IPG

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Company:

ClaimsPro LP - International Programs Group

Account Coordinator - New Westminster, British Columbia, Canada

Compensation range: $52,200.00 - $72,500.00 annually

 

 

International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd's, self-insured entities, and organizations with high deductibles.

Working within a team environment, the Account Coordinator will be responsible for the account management relating to assigned key Insurer clients.

Salary range for this position is: $52,200 to $72,500 annually. Compensation is commensurate with experience, qualifications, and internal equity. 

We have an existing opportunity to add a full-time Account Coordinator to our growing team! This position may work from either our Toronto, New Westminster, or Montreal office. This is a Hybrid role.

Responsibilities:

• Review and prepare financial reports, measuring against client (contractual) expectations and ensure smooth delivery to clients each month.
• Manage and maintain accounts funded in trust on clients behalf.
• Reconciliation of financial transactions across various client management systems
• Oversee internal file protocol reviews in conjunction with IPG procedures.
• Continuously work to enhance relationships with Insurer clients
• Communicate with client re: trust account balances and adequacies
• Works with Finance to ensure smooth cheque issuance workflow
• Works with Examiners to facilitate payment cash calls and scheme advances
• Facilitate data for production of MI reports

Qualifications & Experience:

• 2-5 years’ experience in senior admin role multi-tasking and working with external clients
• Knowledge and experience in Insurer and Lloyd’s practices
• Proficiency in Excel
• Knowledge of third-party vendor systems used by Insurers
• Excellent communication skills - the ability to communicate effectively with both internal and external associates either verbally or in writing.
• Teamwork – must genuinely intend to work cooperatively with others
• Initiative – being proactive in suggesting solutions to internal or external associates to improve process.
• Technical Experience – the ability to provide direction and review to assure that files meet client Key Performance Indicator (KPI) standards
• Problem Solving – the ability to look at situations, analyze data, workflows and barriers to creatively provide solutions that meet the needs of internal and external stakeholders

We offer a dynamic work environment, career development opportunities, competitive benefits and RRSP matching programs, and many more company perks!

We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#IPG

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Company:

ClaimsPro LP - Shared Services

Bilingual Technical Support Analyst, Contract-Hybrid, Laval, Quebec, Canada

 

 

We have existing opportunities to add Technical Support Analysts to our team! These are contract positions that can be situated remotely in Laval, Quebec.

Role Summary

The main purpose of this role is to help end users migrate over to a new domain but also help maintain company computer software and hardware. Applicants should work well in a fast-paced environment and have proven organizational, prioritization and interpersonal skills.

 

Competencies

• Outstanding interpersonal skills
• Strong English verbal and written communication skills to discuss system administration decision making with management, to train users, and to create documentation.
• Organizational skills to perform scheduled tasks.
• Exposure to imaging solutions 
• Proven problem-solving skills.
• Detailed oriented
• Works collaboratively with others inside and outside the IT team to achieve goals 

 

Responsibilities

• Process support requests; maintaining accountability and ownership of incident until resolved
• Install, configure, and maintain computer workstations and servers within a Microsoft Windows environment.
• Install, configure and maintain peripherals and network hardware.
• Document configurations and operating standards and practices.
• Implement and monitor security policies.
• Perform data backup and recovery.
• Perform hardware and software upgrades as required.
• Configure and troubleshoot corporate email (Exchange)
• Occasional evening and weekend work may be required
• Participate in small to medium complexity infrastructure/software projects which may involve multiple team members 
• Communicate project progress to IT stakeholders
• Identify project risks, escalate issues to management, and assist with mitigation steps as required 
• Miscellaneous - other duties as required

 

Requirements

• Minimum grade 12 education, with preference given to individuals with post-secondary IT diploma/degree.
• 0-2 years of related industry experience
• Solid understanding of Microsoft Windows 11
• Active Directory user and group administration
• Experience troubleshooting computer hardware
• Experience with email administration (Exchange, O365) an asset
• Experience with VPN software an asset
• Bilingualism is required (fluency in French and English)

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

#ClaimsPro

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Company:

ClaimsPro LP

Property Claims Supervisor - Hybrid or Remote

Compensation range: $80,300.00 - $111,500.00 annually

 

 

We have an existing opportunity to add a Property Claims Supervisor to our team! This position may be remote or hybrid, preferably situated in the Greater Toronto area.

The Property Claims Supervisor will actively manage the day to day Adjusting Team composed of Property desktop adjusters. This position involves leading and managing staff within our National Accounts business division with respect to quality and customer service excellence, training and development, and technical support. This role is critical in ensuring the delivery of quality adjusting services while supporting the growth and development of the unit. The supervisor will also be required to manage production targets and quality targets as needed to support the department’s goals. To succeed in this role, the ideal candidate should have experience in Commercial and Personal lines Property claims, some Liability & Auto experience will be seen as an asset.

Role Responsibilities:

• Meet or exceed service level agreements for our Personal Lines and Commercial Clients.
• Create a high-performance work environment
• Support achievement of financial and production targets through management of KPIs such as abeyance, cycle time, adjuster billings, claims response times, and interim and final billings
• Completion of quality assurance reviews to ensure quality standards are met
• Weekly review of the operational dashboard KPI targets  
• Responsible for handling escalated complaints to ensure resolution reached
• Provide leadership, guidance and mentoring to direct reports to achieve their full potential
• Act in a consultative and advisory capacity on claims matters and technical issues
• Individual meetings with adjuster for approval of denials and settlements above the adjusters’ authority
• Participate in the recruitment, selection and performance management of staff
• This position will report directly to the Director, Claims, National Accounts

Qualifications & Experience:

• University degree or combination of education and equivalent business experience
• CIP Designation or working towards completion (must have relevant CIP courses needed for Adjuster license qualification)
• Minimum of 7 years’ experience in Personal Lines and Commercial Property claims adjusting
• Prior Supervisory experience an asset
• Fully licensed as an Adjuster in Ontario and multiple provincial jurisdictions except Quebec, OR has the ability to be licensed as an Adjuster in Ontario and multiple provincial jurisdictions except Quebec
• Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
• Demonstrated leadership in training and mentoring junior staff and creating a career path
• Strong computer skills including working knowledge of Microsoft Office Suite and an ability to learn new technical systems including Client claims systems
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
• Bilingual is an asset (French and English)

Why should you consider a career with ClaimsPro? We are proud of our people, and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your workload is balanced and is driven by senior executives and business development staff from coast to coast.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit r www.claimspro.ca to learn more.

What We Offer:

• Competitive Pay: $80,300 to $111,500 CAD Annual. Salary is commensurate with experience, qualifications, and internal equity.
• Your success matters to us, and we believe in rewarding high performance with meaningful financial incentives and career growth opportunities.
• Work-Life Balance
• Remote and Hybrid Work Opportunities
• E-flex Benefits Program
• Wellness Programs
• Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
• Training and Career Development Opportunities
• Employee Referral Bonuses
• Employee Recognition Program
• Employee Perks (access to vendor discount programs)
• Reimbursement for Adjusting Licenses and Dues

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

#ClaimsPro

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Company:

ClaimsPro LP

Claims Triage Specialist, Full-Time, In Office-Mississauga, Ontario, Canada

Compensation range: $38,700.00 - $53,700.00 annually

 

 

Role Summary  

We have an existing opportunity to add a Claims Triage Specialist to our team!

Provide front-line quality customer services and fulfill an important role in the claims creation process for new claim reports received via email, fax, and telephone. Perform claims triage on new losses by engaging designated resources, claim units, and/or protocols to respond to defined categories of high-profile, complex claims nationally. Take part of a phone queue primarily receiving inbound calls, though some outbound call follow up is required. All calls require documentation and data entry for claims creation and follow up. 

This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday. This position is in office and will not be remote.

Competencies required to succeed      

• Professional demeanor and strong customer service skills
• Superior communication skills both written and verbal
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Ability to work well under pressure and maintain composure in a fast paced and changing environment
• Reliable and punctual
• Ability to work independently with minimum supervision
• Ability to use good judgment and hit the ground running
• Previous insurance experience is a definite asset as are CIP courses or a willingness to take
• CIP courses through the Insurance Institute

Responsibilities      

• Field and enter new claims reports received through a variety of methods, such as email, telephone, and fax.
• Triage new claim notices and report, as applicable, to all layers or as specifically instructed by the Claims Advocate.  Reporting in line with service level agreement.
• Identify type of loss and coordinate response to defined categories of loss events across all lines of business.
• As applicable, manage and distribute incoming email communication from seven zonal email boxes.
• Identify the immediate needs and requirements of incoming new losses. – is it immediate and high priority.
• Provide training/mentoring and technical expertise to the internal organization and business partners for succession planning purposes.
• Provide administrative support and assistance when required.
• Generate ad-hoc statistical reports as required.
• Support process improvements and share these with management.
• Follow up with external insurers/adjusters regarding claim number and reserves

Education, knowledge and experience required      

• Post-secondary education
• Insurance industry experience/exposure preferred
• Minimum 3 years’ experience in a customer service/support role required
• Previous experience working in a call center environment or on a queue preferred
• Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
• Strong computer skills with an aptitude/ability to learn new software/databases
• Bilingual in English and French an asset.

What we offer:
•    Competitive compensation: $38,500 – $44,000 annually
•    In addition, you’ll enjoy:
•    Work-Life Balance
•    E-flex Benefits Program & Wellness Initiatives 
•    Registered Retirement Savings Plan (RRSP) with 2% Match 
•    Training, Career Development, and Employee Recognition Programs 
•    Employee Referral Bonuses
 

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#ClaimsPro