Company:

Overview:

Reporting to the Head of Claims, US, the Claims Supervisor is responsible for supervising all claim activity and team of employees.

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Role Responsibilities:

• Review, assign, and provide supervision of all claim activity for designated claims to ensure compliance with IPG standards, client specific handling instructions and in accordance with applicable laws.
• Investigate, evaluate and adjust assigned claims in accordance with established claim handling standards and laws.
• Reserve establishment and/or oversight of reserves for designated claims within established reserve authority levels.
• Provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution.
• Authorize and make payments of claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
• Negotiate settlements in accordance within IPG standards, client specific handling instructions and state laws, when appropriate.
• Assist designated claim staff in the selection, referral and supervision of designated claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)
• Direct handling of designated litigated and complex claims.  Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines
• Provide education, training and assist in the development of claim staff
• Review and maintain personal diary on claim system.
• Supervision of all claim activity for specified team.
• Compliance with IPG standards and special client handling instructions as established
• Maintain state license by completing continuing education coursework and/or work towards a claims designation.
• Uses various metric driven tools such as diaries and the UAP to evaluate performance and identify problem areas in advance of them becoming service issues
• Reviews findings with team member to jointly develop a plan for corrective action
• Defines team goals and communicates those goals to assigned team. Motivates team to perform at the highest level
• Ensures receipt and maintenance of appropriate licenses and/or certifications for themselves and all assigned staff for all states in which states are being handled
• Communicates with clients, carriers and brokers in a professional, positive and proactive manner
• Works collaboratively across all internal departments
• Must adhere to all company and department personnel policies and procedures
• This job description is not intended to be all-inclusive, and you will also perform other responsibilities as assigned by your immediate supervisor or other management as directed
• Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing

Qualifications:

• High School Diploma or Equivalent required; Bachelor’s degree is preferred
• Experience with Lloyd’s of London is considered an asset
• Minimum of 3-5 years claims handling experience
• Proficiency in Microsoft Office 
• Experience with variety of insurance policies an asset
• Able to be licensed in states, countries where necessary
• AIC designation preferred

Competencies

• Use of clear, rational, thinking supported by evidence to audit fees of independent adjusters, appraisers, and other vendors in order to properly manage and pay expense invoices.
• Strong writing skills and proper use of grammar to prepare written status reports for the principal. Document claim file notes clearly with all communications and activities that occur during of handling the claim using factual and objective information.
• Ability to plan and exercise conscious control over the amount of time spent on specific activities.
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

Environment/Working Conditions:

• Only US residents will be considered
• Dynamic environment with tight deadlines, number and changing priorities
• All prospective employees must pass a background check
• Office environment including prolonged periods of computer use
• Location: Remote working but may require some travel to home office, etc.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

Company:

Role Summary  

Provide front-line quality customer services and fulfill an important role in the claims creation process for new claim reports received via email, fax, and telephone. Perform claims triage on new losses by engaging designated resources, claim units, and/or protocols to respond to defined categories of high-profile, complex claims nationally. Take part of a phone queue primarily receiving inbound calls, though some outbound call follow up is required. All calls require documentation and data entry for claims creation and follow up. 

This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday. This position is in office and will not be remote.

Competencies required to succeed      

• Professional demeanour and strong customer service skills
• Superior communication skills both written and verbal
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Ability to work well under pressure and maintain composure in a fast paced and changing environment
• Reliable and punctual
• Ability to work independently with minimum supervision
• Ability to use good judgment and hit the ground running
• Previous insurance experience is a definite asset as are CIP courses or a willingness to take
• CIP courses through the Insurance Institute

Responsibilities      

• Field and enter new claims reports received through a variety of methods, such as email, telephone, and fax.
• Triage new claim notices and report, as applicable, to all layers or as specifically instructed by the Claims Advocate.  Reporting in line with service level agreement.
• Identify type of loss and coordinate response to defined categories of loss events across all lines of business.
• As applicable, manage and distribute incoming email communication from seven zonal email boxes.
• Identify the immediate needs and requirements of incoming new losses. – is it immediate and high priority.
• Provide training/mentoring and technical expertise to the internal organization and business partners for succession planning purposes.
• Provide administrative support and assistance when required.
• Generate ad-hoc statistical reports as required.
• Support process improvements and share these with management.
• Follow up with external insurers/adjusters regarding claim number and reserves

Education, knowledge and experience required      

• Post-secondary education
• Insurance industry experience/exposure preferred
• Minimum 3 years’ experience in a customer service/support role required
• Previous experience working in a call center environment or on a queue preferred
• Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
• Strong computer skills with an aptitude/ability to learn new software/databases
• Bilingual in English and French an asset.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

National Account Coordinator, Insurer Management Services

Overview

Working within a team environment, the National Account Coordinator provides administrative support to the Account Managers, Branch Operation Staff and clients, ensuring the delivery of exceptional frontline service, timely responses, and high-quality outcomes.  This role supports the daily operations and activities related to Insurer Management Services Accounts, and reports to the National Account Coordinator Supervisor, Insurer Management Services.

This position is remote and open to candidates living in the Greater Toronto Area as well as Western Canada.

Salary Range - $40k - $43k per year.

Organizational Alignment:

• Operational effectiveness and efficiency.  
• Customer Service:  supporting workflow that offers “best-in-class” experience/services to our customers.
• Quality: Providing timely and quality responses to internal stakeholders and external stakeholders
• Market: Understand the context of the industry to ensure purpose driven prioritization of tasks
• Build a personal relationship with internal stakeholders

Key Performance Factors:

• Create and build relationships within IMS/CCS (Insurer Management Services / Centralized Claims Set Up Team and other stakeholders
• Demonstrate initiative in the ownership of workflow and results
• Communication
• Organization
• Resourcefulness
• Efficiency 

Job Responsibilities

• Provide administrative support to Adjusters and external client service groups across internal and client systems, including internal platforms - Claimspace and Workorder System. 
• Triaging new claims with accuracy and attention to detail. 

• Daily processing and completion of payments and reserve changes on all delegated authority claims. 

• Manage vendor submissions on behalf of Adjusters using XactAnalysis, Audatex, and Mitchell. 

• Submit denials, manage coverage concerns, and oversee over-authority files, ensuring ClaimsPro files are current. 

• Performed data integrity tasks, including clear documentation and thorough file reviews. 

• Addressing inquiries from internal teams and external customers in a professional and timely manner. 

• Manually open new claims and complete closure procedures. 

• Providing accurate declaration pages and policy wordings as needed.
• Maintaining cross-training on multiple client accounts and staying current with processes and guidelines. 
• Participating in projects and special assignments as needed. 
• Supporting rotational after-hours claims watch when required (on-call availability until 8 PM EST). 

Qualifications & Experience

• University degree/college diploma preferred or equivalent business experience.
• Post-secondary education 
• Bilingual in both French and English is an asset 
• Insurance industry experience/exposure preferred 
• Previous experience/exposure to desktop adjusting an asset 
• 1 to 3 years’ experience in a customer service/support role required 
• Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint) 
• Strong computer skills with an aptitude/ability to learn new software/databases 

Competencies:

• Communication Skills - Clearly conveys information verbally and in writing, actively listens, and uses digital tools effectively to keep teams informed and maintain positive virtual collaboration. 
• Problem Solving – Identifies challenges and develops practical, creative solutions that address the needs of all parties while supporting team goals. 
• Initiative – Proactively identifies needs, takes ownership of responsibilities, and manages priorities independently. 
• Teamwork – Collaborates effectively, demonstrates reliability, and maintains a positive attitude while supporting team objectives. 
• Adaptability - Embraces change, learn quickly, and adjusts to shifting workloads or expectations while maintaining productivity. 
• Organizational Skills - Efficiently manages time, tasks, and information to ensure accuracy, meet deadlines, and support team efficiency.? 

Environment/Working Conditions

• Remote work environment – GTA or Western Canada. 
• Positive and collaborative team dynamics. 
• All prospective employees are required to successfully pass a background check.
• Must be available to be on-call until 8:00 PM EST on a rotational basis

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. All prospective employees must pass a background check.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

Accounts Payable Clerk

Overview

Reporting to the Manager, Accounts Payable, this role plays a key part in supporting the goals of the Finance team and ensuring that corporate accounting activities align with departmental policies, procedures, and generally accepted accounting principles. The successful candidate will foster strong relationships with internal clients and contribute to a high-performance, efficient, and service-oriented environment.

Key Responsibilities

• Accurately review and approve a high volume of invoices and employee expenses (the department processes 800–1,000 items per week)
• Proven ability to manage repetitive weekly tasks while consistently meeting tight and time-sensitive deadlines
• Prepare, process, and post journal entries in the Great Plains accounting system, ensuring all data entry is completed accurately and on time.
• Perform vendor management responsibilities, including verification of business tax numbers for all new vendor setups.
• Perform large vendor reconciliations on a weekly and monthly basis.
• Resolve vendor inquiries and support internal clients with timely follow-up
• Maintain organized electronic filing and documentation
• Review existing processes and recommend improvements
• Respond to audit inquiries in a timely manner
• Participate in special projects as assigned
• Support other finance-related duties as required

Competencies

• Strong attention to detail and accuracy in high-volume environments
• Excellent organizational and prioritization skills
• Strong written and verbal communication skills
• Customer-service orientation and ability to work collaboratively
• Initiative-driven with strong follow-through
• Effective problem-solving skills
• Ability to work efficiently under tight deadlines and heavy workloads
• High level of professionalism, ethics, and confidentiality

Qualifications & Experience

• High school diploma required; additional accounting education (certificate, diploma, or degree) preferred
• 1–5 years of experience in an accounting support role, preferably in Accounts Payable
• Solid understanding of basic accounting principles
• Advanced Excel skills and proficiency in Microsoft Office (intermediate Word skills)
• Previous experience working in a fast-paced, dynamic team environment
• Ability to work independently with minimal supervision
• Ability to commute to the office 1–2 times per week as needed

Environment & Working Conditions

SCM Insurance Services and its affiliates welcome and encourage applications from individuals with disabilities. Accommodations are available upon request throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

Company:

Company:

We are currently looking to add experienced Adjusters to our team! Can work in a HYBRID environment.

Why join ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;

• You will be supported by experienced local claims support, centralized after hours support, and dictation services;

• Your claims load is driven by senior executives and business development staff from coast to coast;

• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;

• you are working in parallel with other SCM Insurance services

• Your continuous education fees are reimbursed to maintain your license;

• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.scm.ca or www.claimspro.ca to learn more

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.

Qualifications and Experience:

• Competitive pay: $65k-$100k per year

• The ideal candidate should have experience at least one of these areas:  Auto, Property, Liability, Accident & Benefits. Bodily Injury claims

• University degree or post-secondary education related to insurance

• Minimum of 3 years’ experience

• Adjuster’s license, or currently pursuing CIP designation

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

• Advanced communication skills including:

• Effective written skills including those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

Role Summary:

Reporting to the Director, ParioQuantify™, this position will offer “best in class” Pario services and products to new and existing customers. As National Property Specialist, you will perform the necessary work to provide liability specification and actual cash value (ACV) appraisals, catastrophe appraisals and appraisals under the Insurance Act, Insurance to Value appraisals. You have a strong understanding of the restoration process and are proficient in the use of Xactimate. You are experienced with building codes and basic electrical and plumbing techniques. Using your field expertise, you will perform site inspections, quality surveying, measuring and specifications to provide pricing of various structures. Utilizing time management skills and your marketing/sales knowledge will assist you in meeting daily, weekly, and monthly productivity requirements.

Role Responsibilities: 

• Perform the necessary work to provide replacement costs and actual cash value valuations on various residential, commercial, and industrial properties
• Produce specification bid documents including general conditions, specifications, scope of work, bid sheets for building damage repair
• Provide recommendations on protection from further damage as well as recommendations to repair or replace building
• Provide verification of type and cause of damage – hail, water, etc. 
• Complete audit and file reviews on completed jobs

• Provide appraisals on residential and commercial buildings
• Provide bid documentation including general conditions, specifications, scope of work, bid sheets for building damage repair
• Provide recommendations on costing, length of time to repair or to replace dwelling

• Responsible for submitting well written, documented appraisals
• Appraisals, file audits, and reviews to adhere to RMS quality standards

• You will also promote all rmsQuantify™ services to ClaimsPro adjusters to help RMS to achieve its budgeted annual post loss appraisal revenue

 
Education, Knowledge, and Experience Required:

• Diploma in Construction/Building Science, Construction Management, Architectural or Civil Engineering Technology
• Minimum 3-5 years estimating and project management experience in construction, restoration or insurance industry required
• Working Knowledge of Xactimate Claims Software is required
• Excellent verbal and written communications skills
• Knowledge of Microsoft Office, good computer skills and ability type a minimum of 35 wpm
• Capacity to learn various electronic and manual estimating systems
• Exposure to construction industry and interpretation of building codes is a definite asset

Environment/Work Conditions:

• Property specialists need to be mobile and physically able to investigate the scene, when required. They are required to work varied hours including dayshifts and must be able to work independently with minimal supervision

• Valid driver’s license and reliable vehicle
• Ability to travel as extensive travel is a requirement of the job 

• Ability to lift/move up to 40lbs 
• Sit, stand, walk, kneel, crawl, and climb to investigate damaged property
• All prospective employees must pass a background check

Compensation: $77,400 - $111,000

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

Responsibilities:

• Accurately enter claims and financial data in various client databases and reconcile with our internal claims system
• Prepare financial and data reports as required
• Create client loss runs and liaise with clients to clarify and confirm needs
• Troubleshoot data conflicts directly with clients and examiners
• Ensure claims are opened in a timely manner and in conformity with client data standards by researching and understanding the nuances of loss report details

Qualifications & Experience

• Grade twelve diploma; however a post-secondary diploma in Office Administration will be given preference
• Familiarity or previous insurance claims experience will be a definite asset
• 2-3 years’ experience in an administrative support role is required
• Previously demonstrated ability to execute high attention to detail and strong analytical skill
• Demonstrated ability to manage changing priorities and proven organizational skills
• Demonstrated behaviours showing initiative and follow-up skills
• Demonstrated ability to maintain a high level of confidentiality
• Demonstrated professionalism and work ethic
• Proven ability to contribute to and work well within a team environment, as well as work independently
• Intermediate experience with Word and Excel skills are required
• All other computer applications – must have the aptitude and ability to learn as required?
• Detail Oriented with a customer service focus

Environment/Working Conditions

• Positive team dynamics
• All prospective employees must pass a background check
• Time allocation estimations are subject to change
• Competitive Salary - $39K to $51K Annually

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.