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Company:

ClaimsPro LP - International Programs Group

Account Administrator

Job Description Summary:

Job Description:

International Programs Group (IPG) is an independent Third-Party claims Administrator which provides claims services for Lloyd’s of London syndicates, self-insured entities, or organizations with high deductibles or Self Insured Retention. Operating out of Toronto, Montreal, Vancouver; job location is dependent on the successful candidate.

Are you a self-starter? Detail oriented? A team player? Hungry for knowledge? and looking to kick-start your career in an exciting, unique opportunity within a niche segment of the insurance industry? Then, we'd like to hear from you!

Job Description

We are looking for a driven, detail and client-oriented Account Administrator to join our dynamic Administration team. You will be a responsible for the complete claims triage and opening process, working cross functionally with members of the other teams and across the organization to assist new and existing clients, working effectively to meet required deadlines, have effective communication skills, both written and oral, and have the ability to problem solve and exercise tact and sound professional judgement.

Responsibilities

• General administrative duties such as photocopying, collating, filing, faxing, etc.
• Support in opening claims in internal database and triaging of claims assignments
• Support in processing cheque requests
• Assist account coordinator with onboarding of new clients
• Maintaining and updating client guidelines
• Assist in the design of workflows to create efficiencies for client accounts and specific client initiatives 
• Works with Finance to ensure smooth cheque/payment issuance workflow
• Works with Examiners to facilitate payment cash calls and scheme advances
• Investigate and resolve payment queries

Qualifications and experience:

• A post secondary degree in Business Administration or related field will be given preference
• Fluency in French considered a strong asset
• Previous experience within a dynamic team environment
• Previous experience in the insurance industry is highly preferred
• Previously demonstrated ability to execute high attention to detail
• Demonstrated ability to manage changing priorities and proven organizational skills
• Demonstrated behaviors showing initiative behaviors and follow-up skills
• Demonstrated ability to maintain a high level of confidentiality
• Demonstrated professionalism and work ethic
• Intermediate experience with Excel, Word, PowerPoint is required
• All other computer applications –must have the aptitude and ability to learn as required
• Detail Oriented
• Customer Service oriented
• Action oriented
• Open to new graduates/entry level applicants

Working/Environment Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

Opta Precise Services LP

Administrative Assistance

Job Description Summary:

Job Description:

Overview

The key focus of the position is to provide effective and efficient administrative support within a fast-paced environment.  The position duties include support to the inspection files and assist if file management, computer work on our internal software program and MS Office, billing, client contact and support, and may also provide other administrative and clerical support to various branch staff. Other duties as required.

Organizational Alignment:

Delivery of administrative support services to the Regional Lead and Branch.

• Provide support to inspectors in all aspects pertaining to successful completion of inspections.
• Maintain an abeyance registry to ensure that out of abeyance files are assigned to their original owners.
• Retrieve requests from client web site and enter requests on internal systems.
• Upload reports to clients’ web sites.
• Submit supplementary pay requests and credit/debits as required.
• Billing as required.
• Liaise with underwriters/brokers on files where assistance is required.
• Update and answer queries from underwriters.
• Administrative support to the regional leader as needed.Other duties as assigned. 

Qualifications & Experience

• Grade twelve diploma
• A post-secondary diploma in Office Administration or other preferred.
• Previous experience within the insurance industry will be given preference.
• Minimum 2 - 5 years’ experience in an administrative support role is required.
• Previously demonstrated ability to execute high attention to detail.
• Demonstrated ability to manage changing priorities and proven organizational skills.
• Demonstrated behaviors showing initiative behaviors and follow-up skills.
• Demonstrated ability to maintain a high level of confidentiality.
• Demonstrated professionalism and work ethic.
• Proven ability to contribute to and work well within a team environment.
• Experience with Word, Excel & Outlook skills are required.
• All other computer applications – must have the aptitude and ability to learn as required.

Competencies

• Professional demeanor and strong customer service & interpersonal skills
• Excellent organizational skills / ability to prioritize 
• Strong verbal and written communication
• Demonstrated attention to detail
• Action oriented and ability to take initiative
• Able to work in fast paced, evolving environment with minimal supervision

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Company:

Cira Health Solutions LP

Assessment Centre Coordinators - part-time – (Markham/Mississauga)

Job Description Summary:

Job Description:

Job Description

This is a part-time casual position - up to 20 hours a week. Your hours are determined based on assessments booked and shifts will include working some Saturdays.

As an Assessment Coordinator, you are responsible for completing the day to day operation of the clinical assessment centres that complete independent medical assessments, including answering phones and responding to our customer’s needs. You are also responsible for ensuring that our claimants have a pleasant experience, while attending an assessment at our clinic. The Assessment Coordination team is client focused and deadline driven. The overall mandate requires all assessments to be completed according to each client's guidelines and Cira’s service excellence standards.

Job Responsibilities:

• Be the first great impression for our clients’ experience with Cira;
• You are responsible for:
  • Answering phone calls and transferring calls in a timely manner and responding to enquiries efficiently;
  • Returning all messages within a defined service standards;
  • Cleaning Assessment rooms after each assessment;
  • Ensuring waiting rooms are clean;
  • Ensuring Assessor needs are met;
  • Check in examinees and verify claimant’s identification;
  • Completing Reminder calls when required;
  • Ensuring all intake forms are completed and tracked for internal assessments in a timely manner;
  • Recording appointment outcomes;
  • Arranging Taxi, Translation and Chaperone services;
  • Performing administrative duties as needed.
• Daily review of Assessment Centre Schedules and reporting of results to Team Lead;
• Adherence to strong communication and exceptional customer skills;
• Make recommendations for workflow efficiencies using a collaborative approach;
• Resolve day-to-day Claimant questions/issues and escalate as required;
• Assist with daily issues/concerns from both internal and external customers;
• In Complex cases, obtain assistance from Team Lead and/or Director of Operations and/or other members of the team;

Qualifications & Education

• High school diploma or college/university degree, or preferred equivalent experience
• Strong communication skills, both written and verbal
• Detail oriented
• Ability to support departmental and organizational goals and objectives
• Ability to work independently and respond to multiple changing demands and deadlines with demonstrated ability to work under pressure of competing demands
• Strong organizational and analytical skills
• Strong interpersonal skills
• Minimum of 1 year of related industry experience

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

Opta Information Intelligence Corp.

Bilingual (English/French) Client Care Specialist with Insurance Inspection experience (Markham or Burnaby)

Job Description Summary:

Job Description:

Join The Best Team in the Industry

As the largest property data aggregator in Canada, and a market leader in analytics solutions, Opta Information Intelligence is looking to bolster its current roster of talent across Canada. Recently named among the 50 Smartest Companies of the Year by Silicon Review, Opta is on the leading edge of providing data solutions to the P&C industry. Other recent accolades include being listed as a Top 10 Big Data Solution Provider by Insurance CIO Outlook in 2015, voted Most Critical Service Provider in Delivering the Future of Canadian Insurance (outperforming Apple, IBM, and Google) by FC Business Intelligence in 2016, and named Innovator of the Year by Insurance Nexus at Canadian Insurance Analytics Conference in 2016. Join the future of innovative technology—apply for a position below!

Reporting to the Manager, Client Experience & Initiatives, the incumbent (will be required to provide timely customer-focused assistance to both external and internal clients regarding OPTA’s products and services.

Our Expectations: 

• Review various residential and commercial properties across Canada for their construction attributes.
• Review and respond to inquiries regarding loss control reports across Canada (pre-inspection, post-inspection technical inquiries, system inquiries)
• Customer Service performance: Meeting response, resolution and productivity targets while meeting and exceeding Client expectations.
• Accountable for the thorough implementation of sales organization-impacting initiatives.
• Responsible for the efficient allocation of technology, support, and training resources impacting the sales organization.
• Supporting clients with FAQ responses.
• Accountable for accurate and on-time reporting.
• Accountable to Client Experience Manager.

Competencies required to succeed

• Ability to build and maintain good relationships with clients and all stakeholders.
• Ability to solve problems.
• Sound knowledge and application of telephone and email etiquette.
• Team player with a strong commitment to quality and customer service.
• Excellent time management and organizational skills with the ability to multi-task.
• Ability to prioritize and complete tasks with strong attention to detail and accuracy

Responsibilities

• Respond to both telephone and email queries promptly
• Triage and escalate some Tier Two queries and tasks to appropriate account manager/training department/valuations team
• Handling technical insurance issues including: Clarification of technical report details, investigating and clarifying report results from all Opta services.
• Pulling and compiling monthly reporting as required for internal staff and external clients on client activity, client inquiries, trending topics.
• The incumbent will liaise with service staff, quality assurance specialists, department seniors and management, as appropriate in resolving and escalating incoming queries and tasks.

Experience Required

• Excellent written, verbal and interpersonal communications skills in English and French
• Good working knowledge of Microsoft offices and excellent computer skills.
• Property and Casualty experience – an asset
• Experience in residential property inspections, residential property claims adjusting, residential construction, reconstruction or renovation or real estate would be an asset.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

ClaimsPro LP

Bilingual Claims Service Representative - Full-time (Mississauga/Remote)

Job Description Summary:

Job Description:

We are looking for Bilingual French/English speaking Customer Services Representatives to join this growing team! Multiple roles available.

• Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

  
  * Please note that this position requires shift work on a seven (7) day rotating basis 24 hours a day.

  
  *Only candidates fully bilingual in French and English will be considered
  *This is a full-time opportunity, and will require 37.5 hours of work per week.  Initial training will be onsite in Mississauga then we will sponsor a work from home environment

** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **


Responsibilities

• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to ECS menu
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required

• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

Cira Health Solutions LP

Bilingual Reports Coordinator (editing skills) -Full Time-Future Start-Mississauga

Job Description Summary:

Job Description:

The Reports Coordinator (editor) ensures the provision of efficient administrative services and procedures. This is an editorial role.  The Reports Coordinator is responsible for working with the clinical staff and all members of the team to effectively coordinate reports workflow within a timely manner, and within customer guidelines, KPIs and SHIs. This entails full quality assurance administrative duties, for all product lines including Property and Casualty, Employer, Life and Health, Med–legal and Catastrophic files.  Quality Assurance responsibilities will include proofing and reviewing of clinical reports submitted to Cira from the assessor, which entails checking for grammar and spelling errors, confirming administrative level information details, reviewing file documentation references for accuracy and ensuring that all questions asked by the referral source are appropriately addressed. In addition, this position will involve general administrative duties such as sending reports to assessors for sign off, tracking reports in the database, faxing, scanning, linking reports and dictations, staff assignment, and communicating with assessors and clients as necessary.  This role may be required to perform medical transcription duties as required and as determined by assignment. 

Competencies required to succeed

• Strong editorial skills
• Strong communication skills, both written and verbal
• Strong, accurate, keyboarding skills
• Detail oriented
• Ability to support departmental and organizational goals and objectives
• Ability to work independently, and respond to multiple changing demands and deadlines with demonstrated ability to work under pressure of competing demands
• Strong interpersonal skills: external (clients/assessors) and internal (personnel)
• Strong organizational and analytical skills
• Advanced computer skills with ability to learn new programs quickly and employ a variety of software applications (e.g. Advanced proficiency of Microsoft Word, Windows Explorer, Outlook and Microsoft Excel are required).
• Familiarity with appropriate legislation as well as industry forms and requirements an asset
• Medical terminology and/or transcription an asset

Report Review/Quality Assurance

• Ensure adherence to company and industry technical standards as required by legislation and client requirements (e.g., CARF, SABS, Clinical College Policies, Rules of court, PIPEDA etc.)
• May be asked to communicate with clients and assessors as needed.

Responsibilities

• As part of the critical cross referencing requirement, review complex reports and ensure optimum report quality within all functional areas including the following
• The overall content of the report conforms with all applicable technical and legislative requirements as above
• Client questions are addressed within the assessment process
• Provided file documentation is reviewed and integrated within the report in an accurate and comprehensive manner
• Other duties as assigned

Education, knowledge and experience required

• University degree (preferred)
• Healthcare education/training is an asset
• Editorial experience required
• Medical Transcription Certificate and/or Medical Terminology is an asset
• Experience in the IME, insurance or legal environments is preferred
• Knowledge and familiarity with relevant provincial or market segment legislation is an asset

Environment/Work Conditions

Need to be physically able to work regular shifts and to understand and support client impacts of service.   

Will be required to work different shifts to ensure 7:00 am to 8:00 pm EST (9 – 5 or 10 – 6, or 12 – 8)coverage to support assessors and clients.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

Pario Engineering and Environmental Sciences LP

Business Development Manager - Central Region - Insurance experience (Concord)

Job Description Summary:

Job Description:

Ready to join an industry leader? Are you a go-getter and ready for a challenge?

Pario Quantify, the leading provider of appraisal services in Canada and an SCM company, is looking for a Business Development Manager for Canada’s central region. If you are energetic, motivated, and ready to join a great team, consider taking on this new challenge!

As a key member of the Business Development team you will utilize your initiative, drive, and business acumen to promote and develop new business and grow the existing customer base as per the provincial plan. This position offers exceptional opportunity for career growth with an established organization.

We are a fast-paced environment that benefits from strong leadership and powerful ideas. Competitive wages, good benefits, and a solid team environment come standard. SCM has over 30 years of history, but we’re not stuck in the past. Innovation is more than a buzzword, it guides how we do business, so bring your expertise, ideas, and experience and let’s get to work.

Responsibilities

Reporting to the Vice President National Operations, the Business Development Manager will;

• Develop regional growth by development of existing clients and generating new clients.
• Manage and develop current customer client base – Brokers, Private Insurers and Corporate Canada
• Manage and develop new customer accounts – Brokers, Private Insurers and Corporate Canada
• Monitor account financial performance including expense management and receivables
• Communicate with the client to identify customer service standard, variances and feedback, and coordinate resolution of variances within the regional team
• Communicate and work closely with the Director of Eastern Canada
• Have flexibility regarding travel including overnight trips as well as participation in our CAT team which could include deployment away to assist our customers in other provinces.

Qualifications

• A degree in Business (or related discipline) preferred
• 5 years of proven experience in an account management capacity
• 5 years experience within Claims and Property or Casualty experience mandatory
• Relationships on the claims side a strong asset
• Technically savvy (Advanced Excel, Word and PowerPoint)
• Excellent communication skills. Quick and accurate communication is key, whether it be email, mail or phone

Environment/Work Conditions  

• Regular travel required in the Region; travel outside business hours

 
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

ClaimsPro LP

Claims Adjuster

Job Description Summary:

Job Description:

Overview

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential.  

Why should you consider a career with ClaimsPro?

• You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust software.
• As one of the seven companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.
• Your workload is balanced and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

Want to learn more? Visit www.scm.ca or www.claimspro.ca

Duties :

• Manage a portfolio of intermediate and advanced property damage claims. Primarily water damage and fire claims.
• Residential and Commercial claims
• Adjusting of Specialty claims including Employee Theft, E&O, Fraud and Business Interruption
• Adjusting of some Liability claims
• Claims upto and in excess of $ 1,000,0000
• Report directly to various insurers. Produced detailed and timely reports

Qualifications :

• Minimum of 2 years’ experience as a property claims adjuster
• Experience with water damage and fire claims
• Experience in residential and commercial claims
• Some experience with specialty claims
• Experience with large losses (in excess of $ 250,000) is preferred
• Some experience with Liability claims is preferred
• CIP Designation is preferred or working towards same

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Company:

ClaimsPro LP

Claims Adjuster

Job Description Summary:

Job Description:

Overview

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential.  

Why should you consider a career with ClaimsPro?

• You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust software.
• As one of the seven companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.
• Your workload is balanced and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

Want to learn more? Visit www.scm.ca or www.claimspro.ca

• Investigate, negotiate and settle claims 
• Direct field investigations as required for exposure and within account guidelines parameters. 
• Make initial contact as per account guidelines. 
• Report to client as per account guidelines. 
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements 
• Provide high level of customer service to clients and the insured 

• University degree or post-secondary education related to insurance
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation
• Previous adjusting experience preferred
• Proficient in Xact and Xactanalysis
• Advanced communication skills including:
  • Effective written skills including those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
  • Strong commitment to ongoing education and learning.?

• The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

• To succeed in this role, the ideal candidate should have background/experience in Auto, Property, Casualty, Commercial General Liability, Accident & Benefits (Section B), and Bodily Injury claims as well as the following competencies;

• Effective Analytical Skills
• Effective communication skills (verbal, written and presentation)
• Organizational skills
• Interpersonal skills
• Relationship Building skills
• Demonstrated and proven leadership skills
• Sense of urgency and responsiveness

  Environment/Working Conditions

• This position requires some travel
• Start-up environment
• Positive Team Dynamics
• All prospective employees must pass a background check
• Time Allocation estimations are subject to change

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Company:

ClaimsPro LP

Claims Administrative Assistant

Job Description Summary:

Job Description:

Role Summary

As an integral member of the team, you will be the face of the company, adding to the professionalism of the corporate office by bringing the highest level of expertise in administrative skills and demonstrating a superior level of customer service.  The successful candidate for this position will have the opportunity to participate as part of a dynamic team that provides quality service to internal and external clients. They will display their customer service eccentric approach inherent in their day-to-day activities and will be a key contributor to the success of the office by providing excellent administrative support to all teams.

Competencies

• Professional demeanor and strong customer service & interpersonal skills
• Superior communication skills both written and verbal
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Reliable and punctual
• Ability to work independently with minimum supervision
• Excellent organizational skills / ability to prioritize  
• Demonstrated attention to detail 

Responsibilities

• Outgoing email, mail, and faxes to clients
• Proof reading.
• Document control: maintain client files, photocopy and distribute documents, scan claim mail and faxes, attach to online claims files and put hard copy to file. Prepare files for closing. 
• Claim file management – filing and pulling information 
• Administrative support to the Administrative Supervisor as needed
• Receiving, reviewing, and applying cheques/ payments to reserves
• Other duties and projects as assigned

Qualifications & Experience

• Grade twelve diploma 
• A post secondary diploma in Office Administration will be given preference
• Previous experience within a dynamic team will be given preference. 
• Experience in an receptionist/administrative support role 
• Previously demonstrated ability and comfort level using other software/databases
• Demonstrated ability to manage changing priorities and proven organizational skills 
• Demonstrated behaviors showing initiative and follow-up skills 
• Demonstrated ability to maintain a high level of confidentiality 
• Demonstrated professionalism and work ethic
• Proven ability to contribute to and work well within a team environment
• Intermediate typing and experience with Word, Excel & Outlook skills are required
• All other computer applications – must have the aptitude and ability to learn as required