× Apply Now

Company:

Xpera Risk Mitigation and Investigation LP

Investigator - Surveillance - Part-Time (Edmundston, New Brunswick)

Xpera marks the spot where you achieve more!

As Canada’s largest national investigation and risk mitigation firm, we’re always looking for the smartest minds to help us excel in the industry. As a Surveillance Investigator on our team, you’ll not only collaborate with top experts and gain a network of resources. You’ll be able to explore your interests and find greatness for many years to come.

WHAT YOU’LL DO

Get ready to expect the unexpected – and unlock more than you ever thought possible. From collaborating with industry leaders to working with the latest technology, you’ll make exciting connections and find creative ways to solve cases. And that’s just the beginning. Since our schedules reflect our assignments, no two days are ever the same. Whether you’re challenging yourself, working independently or gathering purposeful data, you’ll always be focused on striving for excellence.

WHAT YOU NEED

It takes a lot of focus and determination to succeed in this role. That’s why we’re looking for candidates who are independent, reliable, and detail-oriented – with the ability to be flexible with your own schedule to accommodate the needs of each assignment.

To qualify as a Surveillance Investigator, you must have:

• Your Private Investigator license

• Access to an appropriate vehicle

• Full driver’s license and satisfactory driving record

• Ability to perform physical activities and sit for extended periods of time

WHAT WE OFFER

With a variety of webinars, formal training, and the best surveillance equipment at your fingertips, you’ll get the resources you need to explore your fullest potential. And it doesn’t stop there. Our team is built around mutual respect for each other, including a recognition program that gives kudos for a job well done. This is a great opportunity to belong to an organization that puts people first, step out from behind the desk and gain new experiences at every turn.

Here’s a look at what we offer:

• Competitive pay
• Opportunity for Overtime
• KM reimbursement
• Start-up equipment provided – laptop, cell phone, camera
• Employee Referral Bonus Eligibility
• Employee perks (access to vendor discount programs)
• Medical, dental & vision coverage, including a health flex plan
• Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
• Wellness programs
• Tuition reimbursement
• Career progression within the SCM Insurance Family

With 23 offices and 500+ subject matter experts across Canada, we have the most respected name in the industry. Working here, you’ll be empowered to achieve your goals and thrive on your own terms. Not only will you take collaboration to a whole new level, your work will be filled with exciting challenges and on-the-job learning every single day. It’s all here in one spot – and there’s always more to discover.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

× Apply Now

Company:

Xpera Risk Mitigation and Investigation LP

Private Investigator - Part-time/Agent d’Investigation - Temps Partiel (Laval, Québec)

Êtes-vous un penseur analytique avec un œil vif et une attention particulière aux détails ? Avez-vous un état d'esprit d'investigation et aimez-vous explorer un problème sous tous les angles ? Êtes-vous prêt à faire passer votre carrière au niveau supérieur ? Si vous avez répondu oui à chacune de ces questions, alors ce poste pourrait vous convenir parfaitement !

Chez Xpera Risk Mitigation & Investigation, nous travaillons avec vous et encourageons votre croissance et votre réussite personnelles, tout en vous permettant de devenir meilleur dans tout ce que vous faites. Nous offrons de nombreux cheminements de carrière qui conviennent à une grande variété de talents et de compétences. Nous apprécions la diversité et nous nous engageons à créer un lieu de travail inclusif qui vous incitera à vraiment faire une différence.

Faisant partie du groupe d'entreprises SCM, nous sommes fiers d'être canadiens et fournissons des services d'atténuation des risques et d'enquête à des organisations à travers le pays. Nous fournissons des solutions innovantes qui réduisent les risques, minimisent les pertes et augmentent la sécurité humaine, permettant à nos clients de fonctionner au maximum de leur potentiel.

Compétences requises pour réussir

• Excellentes aptitudes à la communication orale et écrite et capacité à rédiger des rapports détaillés et complets. 
• Esprit analytique et compétences avancées de résolution de problèmes. Capacité à aborder un problème selon différentes perspectives et à explorer tous les angles et esprit d’investigation. 
• À l’aise avec l’utilisation d’un ordinateur, des programmes standards et l’utilisation de ressources de données en ligne, etc. 
• Doit faire preuve de discrétion et être à l’aise lors de la manipulation de renseignements sensibles. 
• Très bien organisé, concis et attention particulière aux détails. 
• Doit travailler de façon autonome sous supervision minimale. 
• Veuillez noter qu'un ordinateur, un appareil photo et un téléphone cellulaire seront fournis à des fins professionnels

Formation, connaissances et expérience requises :  

• Deux années d’expérience dans l’investigation dans le domaine de cas  de réclamations d’assurance et d’enquêtes d’entreprise sont un atout. 

• Détenteur d’un permis valide du BSP d’enquêteur au Québec.

Milieu/Conditions de travail 

• Bien que le titulaire doive être axé sur le travail d’équipe, il est essentiel qu’il soit autonome et dévoué, puisque le rôle d’enquêteur exige une certaine indépendance. 
• Une flexibilité est requise pour travailler selon des heures et des journées de travail irrégulières - soir, fin de semaine et jours fériés 
• Milieu de travail où les activités se déroulent à un rythme rapide 
• Tous les employés potentiels font l’objet d’une vérification des antécédents

SCM Services d’assurances et ses filiales acceptent et encourage les demandes de personnes handicapées.  L’hébergement est disponible sur demande pour les candidats durant le processus d’évaluation et de recrutement.

Are you an Analytical Thinker with a Keen Eye and a focused Attention to Detail? Do you have an Investigative Mindset and enjoy Exploring an issue from all angles? Are you ready to take your career to the next level? If you answered yes to each of these questions, then this role might be the perfect fit for you!

At Xpera Risk Mitigation & Investigation, we work with you and encourage your personal growth and achievement, while empowering you to become better in all that you do. We offer many career paths that suit a wide variety of talent and skills. We value diversity and are committed to creating an inclusive workplace that will inspire you to truly make a difference.

Part of the SCM Group of companies, we are proudly Canadian and deliver risk mitigation and investigation services to organizations across the country. We provide innovative solutions that reduce risk, minimize loss and increase human safety, enabling our clients to function at their greatest potential.

What will you do?

As a Surveillance Investigator, your problem-solving and investigative skills will be put to the test assisting our clients in investigating issues, determining various scenarios and providing insight as to cause and effect. Using your excellent communications skills, you will produce comprehensive reports on your findings. Your work will often take you outside of the office, travelling locally to conduct surveillance activities.

You bring to the role two years of experience, conducting mobile and foot surveillance for insurance claims and corporate investigations organizations. In addition, you have completed an Investigator training course. A diploma/degree in criminology is also considered an asset, as is a background in legal and/or psychology. You also possess a valid Quebec Investigator license.

What We Offer?

At Xpera Risk Mitigation & Investigation our team is made up of a group of dedicated individuals who are highly talented and knowledgeable, and who are focused on addressing the needs of our clients. While much of your time will be spent working independently in the field, we very much support each other’s efforts in a team oriented and collaborative environment. We are proud to promote from within and we offer exciting career opportunities, not only within Xpera, but across the SCM suite of companies.

You will have some flexibility to your work week hours and may be required to work irregular hours and days. Compensation will be commensurate with experience. We offer industry leading compensation and a kilometer (km) allowance. You will also be provided with a computer, camera, and cell phone. In return, you will require access to a motor vehicle that is suitable for surveillance, as well as a valid driver’s license.

If you enjoy freedom on the job to work independently, but you also crave the support of a team, and the challenge of variety and interesting detail-oriented work, you will excel in this role.

We invite qualified candidates to submit resumes in both French and English.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

Xpera Risk Mitigation and Investigation LP

Private Investigators, Surveillance - Full-time (Multiple Roles in the Greater Toronto Area)

Xpera marks the spot where you achieve more!

As Canada’s largest national investigation and risk mitigation firm, we are always looking for the smartest minds to help us excel in the industry. We are currently recruiting for Surveillance Investigators in the Greater Toronto and surrounding areas. As a Surveillance Investigator on our team, you will collaborate with top experts and gain a network of resources.

WHAT YOU WILL DO:

Get ready to expect the unexpected – and unlock more than you ever thought possible. From collaborating with industry leaders to working with the latest technology, you will make exciting connections and find creative ways to solve cases. That’s just the beginning! Since our schedules reflect our assignments, no two days are ever the same. Whether you are challenging yourself, working independently or gathering purposeful data, you’ll always be focused on striving for excellence.

WHAT YOU NEED:

It takes a lot of focus and determination to succeed in this role. That’s why we are seeking candidates who are independent, reliable, and detail-oriented – with the ability to be flexible with your own schedule to accommodate the needs of each assignment.

To qualify as a Surveillance Investigator, you must have:

• Your Private Investigator license
• Access to an appropriate vehicle
• Full driver’s license and satisfactory driving record
• Ability to perform physical activities and sit for extended periods of time

WHAT WE OFFER:

With a variety of webinars, formal training, and the best surveillance equipment at your fingertips, you will have the resources you need to explore your fullest potential. Our team is built around mutual respect for each other, including a recognition program that gives kudos for a job well done. This is a great opportunity to belong to an organization that puts people first, step out from behind the desk and gain new experiences at every turn.

In addition, we offer the following:

• Competitive pay
• Opportunity for overtime
• KM reimbursement
• Start-up equipment provided – laptop, cell phone, camera
• Employee Referral Bonus
• Employee perks (access to vendor discount programs)
• Medical, dental & vision coverage, including a health flex plan
• Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
• Wellness programs
• Tuition reimbursement
• Career progression within the SCM Insurance Family

With 23 offices and 500+ subject matter experts across Canada, we have the most respected name in the industry. Working here, you will be empowered to achieve your goals and thrive on your own terms. Not only will you take collaboration to a whole new level, your work will be filled with exciting challenges and on-the-job learning every single day.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

× Apply Now

Company:

Xpera Risk Mitigation and Investigation LP

Agent de Surveillance - Temps Partiel (Laval, Québec)

Êtes-vous un penseur analytique avec un œil vif et une attention particulière aux détails ? Avez-vous un état d'esprit d'investigation et aimez-vous explorer un problème sous tous les angles ? Êtes-vous prêt à faire passer votre carrière au niveau supérieur ? Si vous avez répondu oui à chacune de ces questions, alors ce poste pourrait vous convenir parfaitement !

Chez Xpera Risk Mitigation & Investigation, nous travaillons avec vous et encourageons votre croissance et votre réussite personnelles, tout en vous permettant de devenir meilleur dans tout ce que vous faites. Nous offrons de nombreux cheminements de carrière qui conviennent à une grande variété de talents et de compétences. Nous apprécions la diversité et nous nous engageons à créer un lieu de travail inclusif qui vous incitera à vraiment faire une différence.

Faisant partie du groupe d'entreprises SCM, nous sommes fiers d'être canadiens et fournissons des services d'atténuation des risques et d'enquête à des organisations à travers le pays. Nous fournissons des solutions innovantes qui réduisent les risques, minimisent les pertes et augmentent la sécurité humaine, permettant à nos clients de fonctionner au maximum de leur potentiel.

Que vas-tu faire ?

En tant qu'enquêteur en surveillance, vos compétences en résolution de problèmes et en enquête seront mises à l'épreuve pour aider nos clients à enquêter sur les problèmes, à déterminer divers scénarios et à fournir un aperçu des causes et des effets. Grâce à vos excellentes compétences en communication, vous produirez des rapports complets sur vos conclusions. Votre travail vous mènera souvent à l'extérieur du bureau, vous déplaçant localement pour mener des activités de surveillance.

Vous apportez à ce poste deux ans d'expérience dans la surveillance mobile et à pied pour les réclamations d'assurance et les organisations d'enquêtes d'entreprise. De plus, vous avez suivi une formation d'enquêteur. Un diplôme/baccalauréat en criminologie est également considéré comme un atout, tout comme une formation en droit et/ou en psychologie. Vous possédez également une licence d'enquêteur du Québec valide.

Ce que nous offrons ?

Chez Xpera Risk Mitigation & Investigation, notre équipe est composée d'un groupe de personnes dévouées qui sont très talentueuses et bien informées, et qui se concentrent sur la satisfaction des besoins de nos clients. Bien que vous passiez une grande partie de votre temps à travailler de manière indépendante sur le terrain, nous nous soutenons mutuellement dans un environnement axé sur l'équipe et la collaboration. Nous sommes fiers de promouvoir de l'intérieur et nous offrons des opportunités de carrière passionnantes, non seulement au sein de Xpera, mais dans l'ensemble des entreprises SCM.

Vous bénéficierez d'une certaine flexibilité dans vos heures de travail hebdomadaires et pourrez être amené à travailler des heures et des jours irréguliers. La rémunération sera proportionnelle à l'expérience. Nous offrons une rémunération à la pointe de l'industrie et une indemnité de kilométrage (km). Un ordinateur, un appareil photo et un téléphone portable vous seront également fournis. En contrepartie, vous aurez besoin d'avoir accès à un véhicule à moteur adapté à la surveillance, ainsi qu'un permis de conduire valide.

Si vous appréciez la liberté au travail de travailler de manière indépendante, mais que vous recherchez également le soutien d'une équipe et le défi d'un travail varié et intéressant, vous excellerez dans ce rôle.

Envoyez-nous votre curriculum vitae pour démarrer le processus ! Nous vous contacterons si nous pensons que vous pourriez être un bon candidat pour le poste. En règle générale, notre processus de recrutement comprend une présélection téléphonique, ainsi qu'une série d'entretiens en face à face.

Joignez-vous à notre équipe et laissez vos talents briller !

SCM Insurance Services et ses affiliés accueillent et encouragent les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation

× Apply Now

Company:

ClaimsPro LP

Multiline / Property Claims Adjuster - FT/Permanent **multiple opportunities in Saskatoon and Prince Albert**, (Saskatoon, SK)

Role Summary 
We are currently looking to add a claims adjuster to our Saskatoon team! Must be able to immediately qualify for a level 1 SK adjuster's license. 
 
The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.  

This position can either be desktop or road adjusting as determined by business needs.
 
With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more 

Education, knowledge and experience required  

• At least 2 years' relevant experience in claims adjusting 
• Must be able to obtain a level 1 Adjuster's license in SK 
• Ongoing commitment to education and learning
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them. 
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information 

Advanced communication skills including:  

• Effective written skills including those of a technical nature 
• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to the audience. 
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner. 
• Pro-active and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. 
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations. 
• Strong commitment to ongoing education and learning.

 
Environment/Work Conditions 
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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× Apply Now

Company:

ClaimsPro LP

Claims Service Representative (ECS)- Full-Time (Remote)

Role Summary
The key focus of this position is to provide immediate and customer-focused assistance to policy holders who are reporting insurance claims. The CSR must document initial loss details and activities to ensure that the caller’s experience timely and service-oriented disposition of calls.

* Please note that the hours of work are operationally dependent and based on a rotating schedule over 24 hours per day / 7 days per week
* Shifts will primarily be 4pm-12am, with mandatory shifts on weekends for at least 4-6 months.
** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

Competencies required to succeed
This role requires someone with high attention to details and enjoys doing things in a systematic way, while at the same time able to effectively deal with a high-pressure work environment and meeting deadlines.
He/she must:
• Be action/results oriented, with ability to take initiative
• Possess strong written and verbal communication skills
• Have mature and friendly disposition in dealing with pressures at work
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Have intermediate computer skills and ability to learn new computer system
• Professional demeanor and strong customer service & interpersonal skills (pleasant and friendly mannerism; ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization;
• Excellent organizational skills / ability to prioritize / to follow instructions as well as take responsibility for their actions
• Able to work in fast paced, evolving environment

Responsibilities
• Sign into phone queue and answer calls in accordance with client call scripts
• Intake, setup and triage claims via email, fax, web submission, and telephone
• Ensure claims are setup up accurately as per account instructions
• Ensure claims are fully assigned within target timeframe
• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required
• Triage property loss in accordance with severity scale
• Arrange for contractor and vendor assignments
• Arrange for the dispatch of field adjusters or vendor partners when required
• Maintain database of service lapses reference for root cause, report trends and make recommendations to Management
• Complete daily invoicing of client specific invoices
• Achieve and maintain established service level metrics
• Other duties as assigned

Education, knowledge and experience required
• Post-secondary education
• Minimum 3 years previous experience in an administrative/customer service role
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal – French is an asset
 

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

× Apply Now

Company:

Xpera Risk Mitigation and Investigation LP

Private Investigator - Part-Time (Halifax, Nova Scotia)

Xpera marks the spot where you achieve more!

As Canada’s largest national investigation and risk mitigation firm, we’re always looking for the smartest minds to help us excel in the industry. As a Surveillance Investigator on our team, you will collaborate with top experts and gain a network of resources.

WHAT YOU WILL DO

Get ready to expect the unexpected – and unlock more than you ever thought possible. From collaborating with industry leaders to working with the latest technology, you’ll make exciting connections and find creative ways to solve cases. And that’s just the beginning. Since our schedules reflect our assignments, no two days are ever the same. Whether you’re challenging yourself, working independently or gathering purposeful data, you’ll always be focused on striving for excellence.

WHAT YOU NEED

It takes a lot of focus and determination to succeed in this role. That’s why we’re looking for candidates who are independent, reliable, and detail-oriented – with the ability to be flexible with your own schedule to accommodate the needs of each assignment.

To qualify as a Surveillance Investigator, you must have:

• Your Private Investigator license
• Access to an appropriate vehicle
• Full driver’s license and satisfactory driving record
• Ability to perform physical activities and sit for extended periods of time

WHAT WE OFFER

With a variety of webinars, formal training, and the best surveillance equipment at your fingertips, you’ll get the resources you need to explore your fullest potential. And it doesn’t stop there. Our team is built around mutual respect for each other, including a recognition program that gives kudos for a job well done. This is a great opportunity to belong to an organization that puts people first, step out from behind the desk and gain new experiences at every turn.

Here’s a look at what we offer:

• Competitive pay
• Opportunity for overtime
• KM reimbursement
• Start-up equipment provided – laptop, cell phone, camera
• Employee Referral Bonus Eligibility
• Medical, dental & vision coverage, including a health flex plan for full-time employees
• Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
• Wellness programs
• Tuition reimbursement
• Career progression within the SCM Insurance Family

With 24 offices and 500+ subject matter experts across Canada, we have the most respected name in the industry. Working here, you’ll be empowered to achieve your goals and thrive on your own terms. Not only will you take collaboration to a whole new level, your work will be filled with exciting challenges and on-the-job learning every single day. It’s all here in one spot – and there’s always more to discover.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

× Apply Now

Company:

Xpera Risk Mitigation and Investigation LP

Private Investigator - SIU (Halifax, Nova Scotia)

• Coordinating the list of people to be interviewed and interviewing both police and civilian witnesses to, or participate in, the incident being investigated; obtain very detailed statements
• Engaging and retaining expert examinations to collect and document forensic physical evidence.
• Gathering and analyzing evidence in accordance with the prescribed rules of evidence and the law with respect to recognized investigative procedures and as directed by the Operations Policies of the Special Investigations Unit; photographing collisions, arson and other claims scenes to document physical dynamics of the scene.
• Putting in place certain authorizations as they pertain and relate to a claim.
• Inspections of automobiles in respect to crash dynamics, arson, ignition key, locks, transponders and related systems, airbag and seatbelt inspections, as well as automotive frame and components inspections.
• Inspections of building arson scenes.
• Completing advanced collision orientation drawings and other specialized drawings in regards to claim scene dynamics.
• Interacting with claims adjusters, examiners, appraisers and claims managers with respect to recommendations, observations and updates relative to the investigation file.
• Preparing comprehensive reports of investigations and, as may be required, to make recommendations regarding action to be taken regarding the investigation.
• The preparation of case notes and reports to be disclosed to law enforcement.
• Recommending and attending Examination Under Oaths and be a resource for counsel.
• Perform other duties as requested by manager.
• Works with Senior Management and Sales and Marketing to create regional budget, client strategies and project plans Act as a mentor; provide junior employees with coaching, support, feedback, disciplinary action, performance assessments, etc.
• Take responsibility for the overall quality and handling of a file
• Ensure that budgets are adhered to on each file
• Ensure the time service requirements are met
• Ensure that notes are maintained and placed into the file
• Assist in marketing efforts when requested by senior management (tradeshows, client lunches, etc)
• Maintain their own personal case load
• Advise manager of any ‘no result’ files before reports are sent to clients and discuss suggestions for further handling
• Quality control reports and make necessary corrections, changes, ensure proper formatting, etc.
• Ensure that digital images have been duplicated and ready to be sent out to client with report

• Holds a valid Private Investigator License within the applicable province of employment
• Reliable and suitable vehicle currently licensed for business/commercial purposes and a clean driving record

• Preference will be given to those with a minimum 5 years field investigative experience
• Former policing experience required
• Knowledge of all levels of the Canadian court system, criminal and civil code in Canada, insurance law, and privacy legislation an asset
• Ability to work autonomously
• Prior experience working in a client focused environment
• Understanding of threat risk assessments and analytics
• Proficiency working with Microsoft Word, Excel, Outlook

× Apply Now

Company:

ClaimsPro LP - International Programs Group

Senior Municipal Coverage/Claims Examiner - Full-time, Remote (Canada)

International Programs Group (IPG) is an independent Third-Party claims Administrator which provides claims services for Lloyd’s of London syndicates, domestic insurers, self-insured entities, or organizations with high deductibles or self-insured retention. 
 
Today IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal and Vancouver, each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces. The successful candidate will work within IPG, a company of opportunity and excitement - we are looking for the right candidate to join us! http://internationalprogramsgroup.com/

Responsibilities 

• Act as an examiner for a class leading Lloyds account which involves providing prompt, fair, quality claims service to clients. 
• Manage Municipal Claims consisting of professional liability, Bodily Injury, E&O claims and coverage review of complex liability claims.
• Responsible for detailed thorough coverage analysis of the Policy response to allegations presented.
• Responsible for desk top handling of claims, and settlement of claims directly with claimants or their representatives
• Administer claims payments/settlements through trust accounts
• Liaise with all stakeholders to insure client's needs are met

 
Education, knowledge and experience required 

• Minimum of 5 years of casualty claims experience including professional lines.
• CIP designation an asset
• College diploma or combination of education and equivalent business
• Professional liability experience, including complex coverage analysis;
• Experience dealing with Lloyds a clear advantage.
• Ontario Licensing: CIP Designation

Skills required to succeed 

• Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment
• Previously demonstrated ability to communicate effectively with both internal and external associates, written and oral techniques 
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
• Strong analytical, problem solving and organizational skills with the ability to review and analyze complex coverage
• Demonstrated ability to be proactive in identifying and implementing solutions
• Must be proficient in letter and report writing as position entails detailed reporting to our stakeholders.  Proven ability to multi-task in a fast paced and demanding environment
• Exceptional computer skills. Ability to navigate various systems, proficient in MS Office and work in a paperless environment

 
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Claim examining of Municipal losses, including General Liability and E & O claims for Municipalities across Canada.  Manage and direct Legal Defence Counsel in the litigation process.  Reporting to Underwriters with detailed accuracy on the development of the claim and confident recommendations.  A strong background in quantifying Bodily Injury claims would be an asset and knowledge of relevant case law and Government Maintenance Standards an asset.  Knowledge of the Ontario Municipal Act also an asset.

× Apply Now

Company:

ClaimsPro LP

Claims Adjuster, Multi-line/Property -Full-Time, (Kelowna, BC)

We are currently looking to add an experienced Adjuster to our team in Kelowna, BC!

Compensation can be negotiated and relocation assistance will be available to the successful candidate, if needed.

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over professional independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

Role Summary
 

We are currently looking to add an experienced Junior/Intermediate/Multi-line Adjuster to our Kelowna team!  A level1/2 adjuster license in British Columbia is required.

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities. 

To succeed in this role, the ideal candidate should have background/experience in Property, Liability & Auto claims. Although this position will adjust multi-line claims, the bulk of the work is in property.

Responsibilities:

• Prompt contact and follow up with policy holders and claimants. 
• Investigate the cause and report to clients with solid recommendations.
• Using supplied technology (e.g., Xactimate, etc.), scope and establish quantum of damages.
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements. 
• Throughout the claims process, provide high level of customer service to clients and the insured. 
• Participate and share ownership and responsibility for afterhours customer service requirements.
• Perform duties assigned to him/her in compliance with established work standards, policies and procedures.

Minimum Educational & Knowledge Requirements 

• Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
• Must have obtained or at least qualified to obtain at least Level 1 license in British Columba
• Must have completed C81 and C82 CIP courses (General Insurance Essentials).
• Ongoing commitment to education and learning.
• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).

Experience:

• Prior experience in desktop or field claims adjusting, preferably in property.
• Equivalency in combination of education and experience will be considered.

Competencies required to succeed: 

• Proactive in finding resolutions, with sense of urgency and responsiveness.
• Effective analytical skills including identification of cause-and-effect dynamics. 
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Ability to handle pressure with a calm demeanor, especially during conflict and difficult situations.
• Must have people skills with bias towards building relationships with own team and claims stakeholders.
• Proficient with computers and current technology

• Effective written skills including grammar and those of a technical in nature.
• Effective oral skills, including listening, interviewing, negotiating, etc.; Must be able to flex style appropriate to audience.

• Excellent customer service skills and ensures that all inquiries are effectively dealt with in a timely manner.

Environment/Work Conditions  
 

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.