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Company:

ClaimsPro LP

Claims Service Representative(Part-Time) - Remote (Mississauga, ON, Canada)

Role Summary

The key focus of this position is to provide immediate and customer-focused assistance to policy holders who are reporting insurance claims. The CSR must document initial loss details and activities to ensure that the caller’s experience timely and service-oriented disposition of calls.

* Please note that the hours of work are operationally dependent and based on a rotating schedule over 24 hours per day / 7 days per week.
*Shifts will be 30 hours between:
Saturdays: 9am to 5pm - Mandatory

Sunday: 9am to 5pm - As per business needs

* In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)
 

Competencies Required to Succeed:

This role requires someone with high attention to details and enjoys doing things in a systematic way, while at the same time able to effectively deal with a high-pressure work environment and meeting deadlines.

The successful candidate must:

• Be action/results oriented, with ability to take initiative
• Possess strong written and verbal communication skills
• Have mature and friendly disposition in dealing with pressures at work
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Have intermediate computer skills and ability to learn new computer system
• Professional demeanor and strong customer service & interpersonal skills (pleasant and friendly mannerism; ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization;
• Excellent organizational skills / ability to prioritize / to follow instructions as well as take responsibility for their actions
• Able to work in fast paced, evolving environment

Responsibilities:

• Sign into phone queue and answer calls in accordance with client call scripts
• Intake, setup and triage claims via email, fax, web submission, and telephone
• Ensure claims are setup up accurately as per account instructions
• Ensure claims are fully assigned within target timeframe
• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required
• Triage property loss in accordance with severity scale
• Arrange for contractor and vendor assignments
• Arrange for the dispatch of field adjusters or vendor partners when required
• Maintain database of service lapses reference for root cause, report trends and make recommendations to Management
• Complete daily invoicing of client specific invoices
• Achieve and maintain established service level metrics
• Other duties as assigned

Education, Knowledge and Experience Required:

• Post-secondary education
• Minimum 3 years previous experience in an administrative/customer service role
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal – French is an asset
   

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

ClaimsPro LP

TEC Claims Adjuster (Calgary, AB)

The Transportation, Equipment & Cargo (TEC) Unit is seeking a seasoned adjuster to join our growing team!

Our TEC unit is a dedicated team of experienced professionals offering specialized claims services for the Transportation, Equipment, and Cargo (TEC) industries as they pertain to Collision, Cargo, Total Loss and Salvage Valuations, Environmental Management and Control, Liability and Subrogation Management, Bodily Injury Case Management (BI Tort, Accident Benefits) and CGL Investigations. 

TEC specializes in administration of Trust Accounts for fleet operations, providing services in English and French.

The ideal candidate will have at least 5 years of relevant experience with an established client base and proven track record of:

• Marketing directly to insurers, brokers and risk managers
• Superior ability to interpret complex coverage conditions and exclusions
• Superior report writing ability, and proven ability to analyze and present claim data to insurers in an organized and professional manner
• Ability to oversee and direct consultants, appraisers, lawyers, forensic accountants and engineers, and other experts to ensure timely and effective claim resolution
• Additional professional claims related designation such as FCIP, CFEI, CLA, FCIAA, or postsecondary qualification or equivalent national or international designation

Extensive claim handling experience in: 

• Physical damage to power units, trailers, equipment and cargo
• Theft and fraud investigations
• Environmental impairment related to fuel spills and transport related spills of other pollutants
• Subrogation
• Liability and Bodily Injury investigations
• Accident Benefits
• Transport related property (warehouses, terminals, maintenance facilities

Managing Complexity with Simplicity – TEC claims can be complex, involving multiple stakeholders and divergent needs.  Our TEC unit manages this complexity with a simple approach that leverages ClaimsPro’s national network of professional and technological resources. Clients ultimately benefit from a multi-disciplinary team of technical experts who understand the nuances of the markets local to the claim.  Our team is further empowered by iAdjust™,

ClaimsPro’s intuitive and innovative claims management technology that simplifies all document administration, handling, and communication.

Managing Complexity with Accessibility – TEC facilitates the claims process, acting as the primary point of contact for all stakeholders.  This minimizes response times and streamlines reporting, allowing clients to develop a comfortable working relationship with TEC, promoting confidence among all parties and ensuring a swift and successful resolution to claims.

The successful candidate can expect a competitive executive compensation package.

Why join ClaimsPro? We are proud of our people, and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit
• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers
• You will be supported by experienced local claims support, centralized after hours support, and dictation services
• Your claims load is driven by senior executives and business development staff from coast to coast
• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending
• you are working in parallel with other SCM Insurance services
• Your continuous education fees are reimbursed to maintain your license
• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance

Visit www.scm.ca or www.claimspro.ca to learn more

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.

Qualifications and Experience:

• The ideal candidate should have experience in handling TEC claims
• University degree or post-secondary education related to insurance
• Minimum of 3-5 year’s experience
• Adjuster’s license, or currently pursuing CIP designation
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Advanced communication skills including:
• Effective written skills including those of a technical nature
• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong commitment to ongoing education and learning.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP - Shared Services

Accounts Payable Administrator, Contract, Part-Time, Hybrid (Edmonton, AB, Canada)

Role Summary

This position will report to the Manager of Accounts Payable and will work with other Accounts Payable staff in delivering effective, timely and efficient services to internal and external clients, in accordance to Accounting Department’s policies and procedures.

Competencies Required

• a strong and continuous learner
• customer-service orientation
• Organization skills as well as the ability to prioritize
• Strong attention to detail and accuracy
• Communication skills - written and verbal 
• Must be action oriented
• Problem-solving skills
• Works well in a team environment
• Ability to work effectively within tight deadlines and high volume

Responsibilities

• Accurate review of coding, entry and payment of vendor invoices, expenditures and employee expenses utilizing SAP Concur and Microsoft GP
• Processing, printing and matching to invoices
• Payment processing by both EFT and Cheque
• Journal entry creation and import to Accounting system
• Data entry
• Special projects as assigned.
• Other financial duties as required (including regular administrative tasks such as mail opening, cheque printing and arranging couriers)

Qualifications & Experience

• Completion of high school education
• Preference will be given to candidates with Accounting Diploma or Degree
• Minimum 1-3 years experience in an account payable role on a team for a 2,000+ employee company
• Previously demonstrated ability to execute high attention to detail
• Demonstrated proven organizational skills
• Previous experience within a dynamic team will be given preference
• Demonstrated behaviors showing initiative behaviors and follow-up skills
• Demonstrated ability to maintain a high level of confidentiality
• Demonstrated professionalism and work ethics
• Proven ability to contribute to and work well within a fast-paced and high volume team environment
• Computer/ Microsoft software literate, specifically with strong Excel and intermediate Word skills

Environment/Working Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP

Senior Adjuster, Hybrid (Stanley Bridge, NB)

We are currently looking to add experienced Adjusters to our team! Can work in a HYBRID environment.

Why join ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;

• You will be supported by experienced local claims support, centralized after hours support, and dictation services;

• Your claims load is driven by senior executives and business development staff from coast to coast;

• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;

• you are working in parallel with other SCM Insurance services

• Your continuous education fees are reimbursed to maintain your license;

• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.scm.ca or www.claimspro.ca to learn more

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.

Qualifications and Experience:

• The ideal candidate should have experience at least one of these areas:  Auto, Property, Liability, Accident & Benefits. Bodily Injury claims

• University degree or post-secondary education related to insurance

• Minimum of 3 years’ experience

• Adjuster’s license, or currently pursuing CIP designation

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

• Advanced communication skills including:

• Effective written skills including those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

National Account Coordinator

National Account Coordinator – Full-time - Remote from BC, Alberta or Ontario

Role Summary 

The ClaimsPro office is a is seeking a Key Account Coordinator to join the team. This role will provide administrative support to the Client Services Group in preparing data for client reports, and centralized administration of large insurer client programs. Please note, in the event of high-volume claims or weather-related catastrophes, the employee may need to be available to work outside of regular business hours (possibly including weekends).

Here are great reasons to work for ClaimsPro:

• you will be part of a team of over 300 Claims Assistants & 700 independent adjusters from 9 other provinces, 2 territories;
• your career can grow into becoming a senior claims assistant, a licensed adjuster, other admin roles - the sky is the limit;
• you will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;
• you will be supported by other experienced local claims support, centralized after hours support, and dictation services;
• you are compensated not only with a competitive salary but also with a flex-benefit plan (from day 1 of employment) that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;
• you are working in parallel with other SCM Insurance services - RMS Risk Management, XPERA Risk Mitigation & Security, ESM Emergency Security Management, SCM Health Solutions, IPG International Programs Group, PARIO Engineering and Environmental Sciences, and OPTA Information Intelligence.
• your continuous education will be considered and likely funded, especially CIP course work.
• your workload is balanced to ensure you can maintain a high quality level;

ClaimsPro, a SCM company, has been managing claims on behalf of Canada's largest insurers and self-insured corporations since 1986. We have broad coverage with over 90 branches coast to coast, and over 1000 employees. SCM is the largest independent, privately-owned provider of claims management, risk management, and related services in Canada. It is our commitment to strategically evolve our services and expertise to support the ever-changing challenges of our clients. Innovative technology, expert staff, and solid customer service are the hallmarks that distinguish SCM Insurance Services.

Visit www.scm.ca or www.claimspro.ca to learn more 

Competencies required to succeed 

• Communication Skills - the ability to communicate effectively with both internal and external associates, written and oral techniques
• Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible
• Initiative - being proactive in identifying and implementing claims handling solutions resulting in equitable settlements. 
• Teamwork - must genuinely intend to work cooperatively with others; 
• Adaptability – embraces change and demonstrates a willingness to learn 
• Ability to take simultaneous direction from multiple sources and manage conflicting priorities in an effective manner 

 
Responsibilities 

• Your role will include:
• Assist with on boarding of new insurer clients 
• Assist with the creation and maintenance of client guidelines
• Manage the centralization of claims intake and triage by distributing claim creation tasks to the appropriate branches
• Centralized Payment Desk responsibilities
• Preparation of data and tracking data for client pricing models
• Communicating with IT to ensure that all aspects of client account set up are in place 
• Assist with providing training and ongoing support for Client Access
• Subject matter specialist on use and administration of client claims management systems
• Regular preparation of client specific data for client operational reports
• Production of monthly, quarterly and yearly client operational reports
• Assist internal stakeholders with client related procedural issues and protocol
• Perform account/file reviews to determine operational compliance    

 
Education, knowledge and experience required 

• Post-secondary education
• Insurance industry experience/exposure preferred
• Previous experience/exposure to desktop adjusting an asset
• 1 to 3 years’ experience in a customer service/support role required
• Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
• Strong computer skills with an aptitude/ability to learn new software/databases

 
Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP

Bilingual Claims Service Representative (Overnight) *Remote work* Full-Time, (Mississauga, ON, Canada)

Role Summary

Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

* Please note that this position requires shift work on a seven (7) day rotating basis between the hours of 12AM to 8AM
* Training will take place between 4pm to 12am.
*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week.
* In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)

** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

** Training will be in office, however, you can continue to work shifts remotely in your home once trained**

Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality
• High level of motivation
• A sound knowledge of telephone etiquette

Responsibilities
• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to ECS menu
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

Pario Engineering and Environmental Sciences LP

National Property Specialist - Full-time (Vancouver, British Columbia)

Reporting to the National Director, ParioQuantify™, this position will offer “best in class” Pario services and products to new and existing customers. As National Property Specialist, You will perform the necessary work to provide liability specification and actual cash value (ACV) appraisals, catastrophe appraisals and appraisals under the Insurance Act, Insurance to Value appraisals. You have a strong understanding of the restoration process and are proficient in the use of Xactimate. You are experienced with building codes and basic electrical and plumbing techniques. Using your field expertise you will perform site inspections, quality surveying, measuring and specifications to provide pricing of various structures. Utilizing time management skills and your marketing/sales knowledge will assist you in meeting daily, weekly, and monthly productivity requirements.

Role Responsibilities: 

• Perform the necessary work to provide replacement costs and actual cash value valuations on various residential, commercial, and industrial properties. 
• Produce specification bid documents including general conditions, specifications, scope of work, bid sheets for building damage repair. 
• Provide recommendations on protection from further damage as well as recommendations to repair or replace building. 
• Provide verification of type and cause of damage – hail, water, etc. 
• Complete audit and file reviews on completed jobs

• Provide appraisals on residential and commercial buildings. 
• Provide bid documentation including general conditions, specifications, scope of work, bid sheets for building damage repair. 
• Provide recommendations on costing, length of time to repair or to replace dwelling.

• Responsible for submitting well written, documented appraisals. 
• Appraisals, file audits and reviews to adhere to RMS quality standards.

• Invoice a minimum of 37.5 billable hours weekly / 1950 billable hours annually. 
• You will also promote all rmsQuantify™ services to ClaimsPro adjusters to help RMS to achieve its budgeted annual post loss appraisal revenue. 

 
Education, Knowledge and Experience Required:

• Diploma in Construction/Building Science, Construction Management, Architectural or Civil Engineering Technology
• Minimum 3-5 years estimating and project management experience in construction, restoration or insurance industry required
• Working Knowledge of Xactimate Claims Software is required
• Excellent verbal and written communications skills. 
• Knowledge of Microsoft Office, good computer skills and ability type a minimum of 35 wpm. 
• Capacity to learn various electronic and manual estimating systems.
• Exposure to construction industry and interpretation of building codes is an definite asset

Environment/Work Conditions:

• Property specialists need to be mobile and physically able to investigate the scene, when required. They are required to work varied hours including dayshifts and must be able to work independently with minimal supervision. 

• Valid driver’s license and reliable vehicle
• Ability to travel as extensive travel is a requirement of the job 

• Ability to lift/move up to 40lbs 
• Sit, stand, walk, kneel, crawl, and climb to investigate damaged property
• All prospective employees must pass a background check
• Salary plus potential commission - $75k -110K

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP - International Programs Group

Administrateur de comptes bilingue – Temps plein (Montréal, Quebec, Canada) / Bilingual Account Administrator - Full Time (Montreal, Quebec, Canada)

Le Groupe de programmes internationaux (GPI) est un tiers administrateur indépendant qui fournit des services d’expertise en règlement de sinistres aux syndicats du Lloyd’s de Londres, aux assureurs nationaux, aux entités autoassurées et aux organisations qui ont des franchises élevées ou une franchise autoassurée. Aujourd’hui, le GPI travaille avec le plus grand réseau de firmes d’expertise indépendantes au pays. Les bureaux de Toronto, de Montréal et de Vancouver emploient des réviseurs principaux spécialisés et des réviseurs au téléphone qualifiés. Nous offrons nos compétences au niveau régional et nous possédons un permis dans toutes les provinces canadiennes.

Il s'agit d'une excellente opportunité pour les jeunes diplômés qui recherchent un poste de débutant pour commencer leur carrière dans un cadre professionnel! 

Responsabilités :

• Soutien à l'ouverture des dossiers de réclamation dans les bases de données des clients internes et externes et au triage des réclamations à assigner.
• Soutien au traitement des demandes de chèques ou des demandes de renseignements
• Fournir une rétroaction et des mises à jour pour la mise à jour des lignes directrices des clients.
• Participer à la conception des flux de travaux afin de créer des efficiences pour les comptes clients et les initiatives spécifiques des clients, le cas échéant
• Collaborer avec les coordonnateurs afin de garantir un flux de travaux fluide pour l'émission des chèques/paiements grâce à des processus de saisie de données précis.
• Examiner et résoudre les questions relatives aux paiements.
• Assurer des tâches administratives générales telles que l'affectation et le téléversement du courrier entrant dans les dossiers réclamation, etc.

Qualifications et expérience:

• Ouvert aux nouveaux diplômés/candidats de niveau débutant?
• Excellentes compétences bilingues en communication orale et écrite (anglais et français) requises
• Capacité démontrée à porter une grande attention aux détails
• Capacité démontrée à gérer des priorités changeantes et compétences organisationnelles avérées
• Avoir fait preuve d'initiative et de compétences en matière de suivi.
• Professionnalisme et éthique de travail démontrés
• Capacité avérée à contribuer et à bien travailler dans un environnement d'équipe tout en étant capable de travailler de manière autonome.

Nous offrons un environnement de travail dynamique, des possibilités de développement de carrière, des avantages sociaux concurrentiels et des programmes de cotisation égale au REER, ainsi que de nombreux autres avantages liés à l'entreprise!

SCM Services d’assurances et ses filiales accueillent et encouragent les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation.

___________________________________________________________________________

International Programs Group (IPG) is an independent Third-Party claims Administrator which provides claims services for Lloyd’s of London syndicates, self-insured entities, or organizations with high deductibles or Self Insured Retention.  Today IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal, Vancouver, each office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces.

This is a great opportunity for recent graduates that are looking for an entry level position to start their career in a professional setting!

Responsibilities:

• Support in opening claims in internal and external client databases and triaging of claims assignments
• Support in processing cheque requests or inquires
• Providing feedback and updates for the maintenance of client guidelines
• Assist in the design of workflows to create efficiencies for client accounts and specific client initiatives when required
• Works with Coordinators to ensure smooth cheque/payment issuance workflow by accurate data entry processes
• Investigate and resolve payment queries
• General administrative office duties such as assigning and uploading of incoming mail to claim files etc.

Qualifications & Experience:

• Open to new graduates/entry level applicants?
• Excellent oral and written communication skills in both French and English
• Previously demonstrated ability to execute high attention to detail 
• Demonstrated ability to manage changing priorities and proven organizational skills 
• Demonstrated initiative, and follow-up skills. 
• Demonstrated professionalism and work ethic 
• Proven ability to contribute to and work well within a team environment while able to work autonomously.

We offer a dynamic work environment, career development opportunities, competitive benefits and RRSP matching programs, and many more company perks!

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP - International Programs Group

Claims Account Administrator - Full Time, Hybrid (New Westminster, British Columbia, Canada)

Responsibilities:

• Receive, review and accurately open new client claims in the system ensuring policy declaration pages reconcile with data once verified claim was intended for IPG handling
• Accurately enter claims and financial data in various client databases and reconcile with our internal claims system
• Prepare financial and data reports as required
• Create client loss runs and liaise with clients to clarify and confirm needs
• Ensure policy declarations are accurate and interact with clients as required to obtain appropriate set up documents
• Troubleshoot data conflicts directly with clients and examiners
• Ensure claims are opened in a timely manner and in conformity with client data standards by researching and understanding the nuances of loss report details
• Other duties as assigned such as processing incoming and outgoing mail (regular and courier), financial recording of recovery cheques received, answering telephones, general services required to assist smooth operation of the office

Qualifications & Experience

• Grade twelve diploma; however a post-secondary diploma in Office Administration will be given preference
• Familiarity or previous insurance claims experience will be a definite asset
• 2-3 years’ experience in an administrative support role is required
• Previously demonstrated ability to execute high attention to detail and strong analytical skill
• Demonstrated ability to manage changing priorities and proven organizational skills
• Demonstrated behaviours showing initiative and follow-up skills
• Demonstrated ability to maintain a high level of confidentiality
• Demonstrated professionalism and work ethic
• Proven ability to contribute to and work well within a team environment, as well as work independently
• Intermediate experience with Word and Excel skills are required
• All other computer applications – must have the aptitude and ability to learn as required?
• Detail Oriented with a customer service focus

Environment/Working Conditions

• Positive team dynamics
• All prospective employees must pass a background check
• Time allocation estimations are subject to change
• Competitive Salary - $39K to $51K Annually

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

× Apply Now

Company:

ClaimsPro LP - International Programs Group

Expert en Sinistre - Temps plein, Télétravail (Région de Montréal, Québec)/Liability Claims Examiner - Full-time, Remote (Montreal Area, Quebec)

International Programs Group (IPG) est un administrateur de réclamations qui fournit des services de sinistres aux syndicats des Lloyd's, aux assureurs nationaux, aux entités auto-assurées ou aux organisations avec des franchises élevées ou une rétention auto-assurée.  Nous recherchons actuellement un examinateur idéalement dans la région de Montréal ou dans la province de Québec.

Aujourd'hui, IPG travaille avec le plus grand réseau canadien de cabinets d'expertise indépendants à travers le pays. Opérant à partir de Toronto, Montréal et Vancouver, chaque bureau IPG est doté d'examinateurs seniors spécialisés et d'examinateurs de bureau qualifiés. Nous avons une expertise régionale et avons notre licence dans toutes les provinces Canadiennes. Le candidat retenu travaillera au sein d'IPG, une entreprise pleine d'opportunités et d'enthousiasme - nous recherchons le bon candidat pour nous rejoindre ! http://internationalprogramsgroup.com/

Responsabilités :

• Agir en tant qu’expert en sinistre pour divers comptes Lloyds, ce qui implique de fournir un service de réclamation rapide, équitable et de qualité aux clients.
• S’occuper des réclamations de responsabilité complexes.
• Diriger les ajusteurs indépendants et les guider dans leur enquête.
• Régler les réclamations directement avec les demandeurs ou leurs représentants
• Administrer les paiements/règlements de réclamations au moyen de comptes en fiducie
• Assurer la liaison avec toutes les parties prenantes pour s'assurer que les besoins du client soient satisfaits

Éducation, connaissances et expérience requise :

• Diplôme d'études collégiales ou combinaison d'études et expérience équivalente dans une entreprise équivalente
• Le candidat doit avoir son permis de l’AMF(Autorité des Marchés Financiers)  pour la province de Québec
• Minimum de 5 à 7 ans d'expérience dans le traitement des réclamations en responsabilité civile
• Excellentes compétences en communication orale et écrite en anglais et en français
• Expérience avec les réclamations impliquant les Souscripteurs du Lloyds serait un atout.

Compétences requises :

• La personne doit démontrer sa capacité à diriger des experts en sinistres de tous niveaux et à travailler efficacement dans un environnement d'équipe
• Capacité déjà démontrée à communiquer efficacement avec les associés internes et externes, à l’oral ainsi qu’à l’écrit.
• Une attitude positive et une approche de service à la clientèle favorisant le traitement des demandes de manière efficace.
• Solides compétences analytiques, de résolution de problèmes et d'organisation
• Capacité démontrée à être proactif dans l'identification et la mise en œuvre de solutions
• Capacité éprouvée à effectuer plusieurs tâches dans un environnement exigeant et au rythme rapide
• Compétences informatiques exceptionnelles. Capacité à naviguer dans divers systèmes, à maîtriser MS Office et à travailler dans un environnement sans papier.

SCM Insurance Services et ses affiliés accueillent et encouragent les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation.

International Programs Group (IPG) is an independent third-party claims administrator which provides claims services for Lloyd’s syndicates, domestic insurers, self-insured entities, or organizations with high deductibles or self-insured retention. We are currently seeking an Examiner ideally within the Montreal Area or within the province of Quebec.

Today IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal, and Vancouver, each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces. The successful candidate will work within IPG, a company of opportunity and excitement - we are looking for the right candidate to join us! http://internationalprogramsgroup.com/

Responsibilities:

• Act as an examiner for various Lloyds accounts which involves providing prompt, fair, quality claims service to clients.
• Examine complex liability claims.
• Direct Field Adjusters on assignment investigations
• Settle claims directly with claimants or their representatives
• Administer claims payments/settlements through trust accounts
• Liaise with all stakeholders to ensure client's needs are met

Education, Knowledge and Experience Required:

• College diploma or combination of education and equivalent business
• Candidate must be Licensed in the province of Quebec
• Minimum of 5 – 7 years of claims experience in handling of liability claims
• Excellent oral and written communication skills in both English and French
• Experience dealing with Lloyds a clear advantage.

Competencies Required to Succeed:

• Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment
• Previously demonstrated ability to communicate effectively with both internal and external associates, written and oral techniques
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
• Strong analytical, problem solving and organizational skills
• Demonstrated ability to be proactive in identifying and implementing solutions
• Proven ability to multi-task in a fast paced and demanding environment
• Exceptional computer skills. Ability to navigate various systems, proficient in MS Office and work in a paperless environment.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.