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Company:

ClaimsPro LP

Accident Benefit Adjuster

Job Description Summary:

Job Description:

Why join ClaimsPro? We are proud of our people and it shows:

• you will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;
• your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;
• you will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;
• you will be supported by experienced local claims support, centralized after hours support, and dictation services;
• your claims load is supported by senior executives and business development staff from coast to coast;
• you are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;
• you are working in parallel with other SCM Insurance services - RMS Risk Management, XPERA Risk Mitigation & Security, ESM Emergency Security Management, SCM Health Solutions, IPG International Programs Group, PARIO Engineering and Environmental Sciences, and OPTA Information Intelligence.
• your continuous education fees are reimbursed to maintain your license;
• your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.scm.ca or www.claimspro.ca to learn more

Competencies

• Strong communication skills
• Excellent interpersonal skills demonstrated through a positive attitude and team player attributes
• Strong investigative skills
• Willing to take on new challenges under the mentorship of a seasoned professional
• Excellent organizational skills and ability to multi-task
• Ability to work in a fast-paced, high pressure environment
• Knowledge of medical terms.
• Ability to read and interpret medical reports.

Responsibilities

• Adjust  a Large case load of AB files and provide direction to field adjusters.
• Process accident benefit claims in accordance with legislation, and using ClaimsPro Internal tracking for AB Claims.
• Prepare reports for the Motor Vehicle Accident Claims Fund.
• Handle FSCO Mediations.
• Participate in all aspects of FSCO Arbitration proceedings including settlement conferences, which may include travel to different locations.
• Meet productivity objectives set out by the company

Qualifications & Experience

• A minimum of five (5) years of previous accident benefits adjusting experience is required.
• Previous experience handling complex and CAT files is an asset .
• Adjuster’s license, CIP, or you must be prepared to enrol in insurance institute courses to obtain CIP designation.
• Demonstrated abilities in problem solving, communication, producing effective written material and organizational skills are necessary.
• Sound knowledge of SABS.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

#CPROADJ

× Apply Now

Company:

ClaimsPro LP

Adjoint(e) administratif(ve) - Dactylographe

Job Description Summary

Job Description:

Le poste en bref
Pour exercer ce métier, il est indispensable de faire preuve d'organisation et de rigueur. L`adjoint(e) Dactylographe sera chargé(e) de la Rédaction et transcription de rapports.

Formation, connaissances et expérience requises
• Secondaire V
• Un minimum de 2-4 années d'expérience
• Excellente connaissance des logiciels MS Office - surtout Word
• Vitesse et précision
• Bon esprit d'équipe
• Bilingue : pour la transcription de dictées anglaise et française ( atout)

Responsabilités
• Rédaction et transcription de rapports.
• Monter des dossiers pour envoyer aux clients.
• Préparer des lettres.
• Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc.
• Courtoisie envers les clients internes et externes
• Exactitude dans la production d’information
• Fiabilité envers l’équipe

Compétence requises pour réussir
• Sens de l’organisation
• Souci du détail
• Approche axée sur la prestation de services de qualité aux clients
• Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement
• Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens

Environment/Work Conditions
SCM Services d’assurance et ses affiliés accueillent et encouragent les demandes de personnes défavorisées. Les logements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation

Role Summary
*The successful candidate must be bilingual in English and French*
The administrative assistant will be responsible for all administrative support for several adjusters in our Westmount location. The individual will help organize and structure the activities of the claims adjuster(s) in the branch and ensure timely delivery of reports and documents to claimants, insureds and our principal(s) on the files.

Competencies required to succeed
• Excellent skills in organizing and controlling work
• Attention to detail
• Strong customer service skills including a strong sense of urgency on sensitive matters
• Capacity to communicate effectively, with ability to listen actively and to express ideas clearly
• Excellent ability to collaborate effectively with colleagues; capacity for excellent human relations and ability to manage people with tact

Responsibilities
• Prepare the opening of claims files attaching the required document
• Write and send letters
• Dictation of claims and required documents
• Transcribe and prepare claims reports according to adjusters’ instructions.
• Preparing invoicing on files
• Collect on outstanding accounts receivables
• Make photo copies and scans of documents
• Performs general office duties including answering phone calls, filing, etc.

Education, knowledge and experience required
• High school diploma
• Bilingual – ability to work in English and French ( asset )
• Experience in dictation is an asset
• Mastery of MS Office software – especially Word
• Accuracy and rapidity of work
• Excellent team spirit

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

Adjoint(e) administratif(ve) Bilingue - Admin Assistant Part-time

Job Description:

Le poste en bref

Soutenir et aider un ou plusieurs experts en sinistre dans leurs activités quotidiennes en assurant une gamme complète de services de soutien administratif.

C'est un role a temps partiel.

Formation, connaissances et expérience requises

• Sens de l’organisation

• Souci du détail

• Approche axée sur la prestation de services de qualité aux clients

• Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement

• Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens

Responsabilités

• Préparer l'ouverture des dossiers en sinistres et y joindre les documents nécessaires.

• Monter des dossiers pour envoyer aux clients.

• Dictée des réclamations et des documents requis

• Préparer des lettres.

• Préparer des rapports de sinistres sur la direction de l’expert conseil

• Facturer des dossiers

• Faire le recouvrement des comptes clients

• Faire des photocopies et de la numérisation de documents

• Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc.

Compétences requises pour réussir

• Secondaire V

• Bilinguisme – facilité en anglais requise

• Un minimum de 5 années d'expérience

• L'expérience de la dictée est un atout

• Excellente connaissance des logiciels MS Office - surtout Word • Vitesse et précision

• Bon esprit d'équipe

× Apply Now

Company:

ClaimsPro LP

Adjointe Administrative

Job Description Summary

Job Description:

• Pour exercer ce métier, il est indispensable de faire preuve d'organisation et de rigueur. L`adjoint(e) Dactylographe sera chargé(e) de la Rédaction et transcription de rapports.

  Formation, connaissances et expérience requises
  • Secondaire V
  • Un minimum de 2-4 années d'expérience
  • Excellente connaissance des logiciels MS Office - surtout Word
  • Vitesse et précision
  • Bon esprit d'équipe
  • Bilingue : pour la transcription de dictées anglaise et française ( atout)
  
  Responsabilités
  • Rédaction et transcription de rapports.
  • Monter des dossiers pour envoyer aux clients.
  • Préparer des lettres.
  • Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc.
  • Courtoisie envers les clients internes et externes
  • Exactitude dans la production d’information
  • Fiabilité envers l’équipe
  
  Compétence requises pour réussir
  • Sens de l’organisation
  • Souci du détail
  • Approche axée sur la prestation de services de qualité aux clients
  • Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement
  • Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens
  
  
  SCM Services d’assurance et ses affiliés accueillent et encouragent les demandes de personnes défavorisées. Les logements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation
  ___________________________________________________________________

  
  Role Summary
  *The successful candidate must be bilingual in English and French*
  The administrative assistant will be responsible for all administrative support for several adjusters in our Westmount location. The individual will help organize and structure the activities of the claims adjuster(s) in the branch and ensure timely delivery of reports and documents to claimants, insureds and our principal(s) on the files.
  
  Competencies required to succeed:

  
  • Excellent skills in organizing and controlling work
  • Attention to detail
  • Strong customer service skills including a strong sense of urgency on sensitive matters
  • Capacity to communicate effectively, with ability to listen actively and to express ideas clearly
  • Excellent ability to collaborate effectively with colleagues; capacity for excellent human relations and ability to manage people with tact
  
  Responsibilities :

  
  • Prepare the opening of claims files attaching the required document
  • Write and send letters
  • Dictation of claims and required documents
  • Transcribe and prepare claims reports according to adjusters’ instructions.
  • Preparing invoicing on files
  • Collect on outstanding accounts receivables
  • Make photo copies and scans of documents
  • Performs general office duties including answering phone calls, filing, etc.
  
  Education, knowledge and experience required:

  
  • High school diploma
  • Bilingual – ability to work in English and French ( asset )
  • Experience in dictation is an asset
  • Mastery of MS Office software – especially Word
  • Accuracy and rapidity of work
  • Excellent team spirit
  
  
  SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

Adjointe administrative

Job Description Summary

Job Description:

Soutenir et aider un ou plusieurs experts en sinistre dans ses activités quotidiennes en assurant une gamme complète de services de soutien administratif.

A partir de Decembre 2019 - Emplacement physique du poste : 4 Place Laval, Laval, Qc

Formation, connaissances et expérience requises:

• Sens de l’organisation

• Souci du détail

• Approche axée sur la prestation de services de qualité aux clients

• Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement

• Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens

Responsabilités

• Préparer l'ouverture des dossiers en sinistres et y joindre les documents nécessaires.

• Monter des dossiers pour envoyer aux clients.

• Préparer des lettres.

• Facturer des dossiers

• Faire des photocopies et de la numérisation de documents

• Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc.

Compétences requises pour réussir

• Secondaire V

• Bilinguisme – facilité en anglais requise

• Un minimum de 1 année d'expérience

• Excellente connaissance des logiciels Outlook et Word • Vitesse et précision

• Bon esprit d'équipe

SCM Services d’assurance et ses affiliés accueillent et encouragent les demandes de personnes défavorisées. Les logements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation

Soutenir et aider un ou plusieurs experts en sinistre dans ses activités quotidiennes en assurant une gamme complète de services de soutien administratif.

Formation, connaissances et expérience requises

• Sens de l’organisation

• Souci du détail

• Approche axée sur la prestation de services de qualité aux clients

• Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement

• Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens

Responsabilités

• Préparer l'ouverture des dossiers en sinistres et y joindre les documents nécessaires.

• Monter des dossiers pour envoyer aux clients.

• Préparer des lettres.

• Facturer des dossiers

• Faire des photocopies et de la numérisation de documents

• Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc.

Compétences requises pour réussir

• Secondaire V

• Bilinguisme – facilité en anglais requise

• Un minimum de 1 année d'expérience

• Excellente connaissance des logiciels Outlook et Word • Vitesse et précision

• Bon esprit d'équipe

SCM Services d’assurance et ses affiliés accueillent et encouragent les demandes de personnes défavorisées. Les accomodations sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation

× Apply Now

Company:

ClaimsPro LP

Adjuster

Job Description Summary:

Job Description:

• • The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

  • To succeed in this role, the ideal candidate should have background/experience in Auto, Accident & Benefits (Section B), and Bodily Injury claims as well as the following competencies;
  • Effective Analytical Skills
  • Effective communication skills (verbal, written and presentation)
  • Organizational skills
  • Interpersonal skills
  • Relationship Building skills
  • Demonstrated and proven leadership skills
  • Sense of urgency and responsivenes
• Qualifications and Experience:

  • University degree or post-secondary education related to insurance
  • Minimum of 3 years’ experience
  • Equivalency in combination of education and experience will be considered.
  • Ongoing commitment to education and learning.
  • Effective analytical skills, including identification of cause and effect dynamics
  • Good investigative manner
  • Able to draw valid conclusions and effectively communicate them.
  • Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
  • Adjuster’s license, or currently pursuing CIP designation
  • Advanced communication skills including:
    • Effective written skills including those of a technical nature
    • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
    • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
    • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
    • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
    • Strong commitment to ongoing education and learning.
    • #CPROADJ

× Apply Now

Company:

ClaimsPro LP

Adjuster

Job Description Summary:

Job Description:

• • The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

  • To succeed in this role, the ideal candidate should have background/experience in Auto, Accident & Benefits (Section B), and Bodily Injury claims as well as the following competencies;

  • Effective Analytical Skills
  • Effective communication skills (verbal, written and presentation)
  • Organizational skills
  • Interpersonal skills
  • Relationship Building skills
  • Demonstrated and proven leadership skills
  • Sense of urgency and responsiveness
• Qualifications and Experience:

  • University degree or post-secondary education related to insurance
  • Minimum of 3 years’ experience
  • Equivalency in combination of education and experience will be considered.
  • Ongoing commitment to education and learning.
  • Effective analytical skills, including identification of cause and effect dynamics
  • Good investigative manner
  • Able to draw valid conclusions and effectively communicate them.
  • Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
  • Adjuster’s license, or currently pursuing CIP designation
  • Advanced communication skills including:
    • Effective written skills including those of a technical nature
    • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
    • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
    • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
    • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
    • Strong commitment to ongoing education and learning.

× Apply Now

Company:

Opta Precise Services LP

Administrative Assistant

Job Description Summary

Job Description:

Le rôle en bref :

•  Soutenir et aider l'équipe dans ses activités quotidiennes en assurant une gamme complète de services de soutien administratif.

Compétences requises pour réussir :

• Sens de l’organisation
• Souci du détail
• Approche axée sur la prestation de services de qualité aux clients
• Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement
• Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens

Responsabilités :

• Préparer l'ouverture des dossiers en expertise et y joindre les documents nécessaires.
• Monter des dossiers en chaudières et machines pour envoyer aux clients.
• Préparer des lettres.
• Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc.
• Soutenir le personnel dans la révision de dossiers en assurance des particuliers

Responsabilisations (et envers qui) :

• Courtoisie envers les clients internes et externes
• Exactitude dans la production d’information
• Fiabilité envers l’équipe

Formation, connaissances et expérience requises :

• Secondaire V
• Un minimum de 2 années d'expérience
• Excellente connaissance des logiciels MS Office - surtout Word et Excel
• Vitesse et précision
• Bon esprit d'équipe
• Parfaitement bilingue
• Bonne connaissance de la construction ou issue du domaine de la rénovation résidentielle

SCM Services d'assurances et ses affiliés accueillent et encouragent les demandes d’emploi de personnes défavorisées. Des mesures d'adaptation sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation

#OPTA

*Veuillez noter que nous deménagerons bientôt dans un nouvel emplacement a Laval *

× Apply Now

Company:

ClaimsPro LP

Administrative Assistant - 12 month contract

Job Description Summary:

Job Description:

Role Summary

As an integral member of the team, you will be the face of the company, adding to the professionalism of the corporate office by bringing the highest level of expertise in administrative skills and demonstrating a superior level of customer service.  The successful candidate for this position will have the opportunity to participate as part of a dynamic team that provides quality service to internal and external clients. They will display their customer service eccentric approach inherent in their day-to-day activities and will be a key contributor to the success of the office by providing excellent administrative support to all teams.

Competencies

• Professional demeanor and strong customer service & interpersonal skills
• Superior communication skills both written and verbal
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Reliable and punctual
• Ability to work independently with minimum supervision
• Excellent organizational skills / ability to prioritize  
• Demonstrated attention to detail 

Responsibilities

• Collation

• Outgoing email, mail, and faxes to clients

• Proof reading.
• Answering and screening calls 
• Greeting clients and guests 
• Handling incoming and outgoing mail including couriers 
• Arranging for service of office equipment (copiers, telephones, etc) 
• Document control: maintain client files, photocopy and distribute documents, scan claim mail and faxes, attach to online claims files and put hard copy to file. Prepare files for closing. 
• Opening new client claims and set up in the system 
• Claim file management – filing and pulling information 
• Administrative support to the Office Supervisor as needed
• Entering office expenses for cheque requests 
• Other duties and projects as assigned

 

Qualifications & Experience

• Grade twelve diploma 
• A post secondary diploma in Office Administration will be given preference
• Previous experience within a dynamic team will be given preference. 
• Experience in an receptionist/administrative support role 
• Previously demonstrated ability and comfort level using other software/databases
• Demonstrated ability to manage changing priorities and proven organizational skills 
• Demonstrated behaviors showing initiative and follow-up skills 
• Demonstrated ability to maintain a high level of confidentiality 
• Demonstrated professionalism and work ethic
• Proven ability to contribute to and work well within a team environment
• Intermediate typing and experience with Word, Excel & Outlook skills are required
• All other computer applications – must have the aptitude and ability to learn as required

× Apply Now

Company:

Cira Health Solutions LP

Assessor Liaison

Job Description Summary:

Job Description:

Assessor Liaison

Overview

Cira’s Assessor Liaison is accountable for the efficient utilization of assessor resources while building and fostering strong relationships with our assessors and client partners. As the primary point of contact for our assessor group, the Assessor Liaison is the face of Cira and will identify potential issues and effectively communicate to key stakeholders’ appropriate recommendations and course of action for resolution. The Assessor Liaison will work side-by-side with Data, IT and Referrals Coordination to develop better reporting tools and improvements that will optimize workflow, reduce costly errors and drive down operating costs.

The position reports to the Manager of Operations – Data Analytics and Assessor Relations

• Professional and client-service oriented
• Able to multi-task with time sensitive requests
• Demonstrated attention to detail
• Computer skills with knowledge of Microsoft Office, Excel and PowerPoint
• Strong professional communication and interpersonal skills
• Process-oriented and proactive in problem resolution

Key Performance Factors:

• Ownership of management tools and reports delivered to key stakeholders
• Monitoring utilization of top assessors and providing recommendations on schedule optimization
• Tracking of assessor travel costs and travel clinic profitability
• Collaboration with Data team on continuous improvement initiatives to identify and reduce waste and operating cost
• Provide client-focused resolution to assessor inquiries and general assessor issues

Assessor Relations: 70% Time Allocation

• Process client requests for LAT hearings and consultations
• Support Referrals Coordination team with securing additional time or travel from top assessors
• Expediting assessor requests for unique and difficult client referrals

• Maintain an accurate tracker of assessor travel costs and
• Provide management and leadership team with monthly reports on travel clinic profitability, assessor & Cira assessment centre utilization

Projects and Continuous Improvement Initiatives: 30% Time Allocation

• Collection of project requirements from key stakeholders and project sponsors
• Identifying continuous improvement opportunities and cost-saving initiatives
• Collaborate with team on brainstorming and cross-functional projects
• Developing SOPs and process mapping for newly implemented changes
• Manage and update project trackers and update business on project risks and resolution recommendations

Qualifications & Education

• A minimum of 5 years of related industry experience
• Expert knowledge of iAssess, Assessor Portal and Client Portal
• Excellent Computer Skills and Proficiency
• Expert Knowledge of Cira’s End-to-end operational processes
• Extensive Experience dealing with Cira assessors and clients