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Company:

Opta Information Intelligence Corp.

(Contract- 6 months) Senior Technical (.NET) Business Analyst - Markham

Job Description Summary

Job Description:

Building on the successful delivery of a new platform for our Inspection team we need to further develop our understanding and skill set for generating client reports in the new system.  These complex reports are based on Word templates with scripted components as required. 

We are looking for a strong technical Business Analyst to help us review presentation development, understand it, document it and set us on the path to internalizing the process.

Reporting to the Vice President of Business Transformation, the incumbent will be acting as a Business Analyst, and R&D resource. He/she has an understanding of software development life cycle (SDLC), should be comfortable deep diving source code, providing analysis, documentation and suggestions on best practices requirements and testing practices and a proven ability of working with internal and external stakeholders.

Incumbent will deliver product changes, customized solutions and associated documentation that maintains product stability, delivers value and create sustainable market advantage enabling the organization to achieve its goals and objectives.

He/she will also deliver improved internal delivery systems and processes. This will include building strong working relationships with all stakeholders, internal and external, and with clients by providing knowledgeable and beneficial assistance to their challenges. Strong communication and interpersonal skills is a requirement.

??Competencies required to succeed :

• Strong communication and interpersonal skills.
• Ability to build and maintain good relationships with internal and external stakeholders.
• Strong service orientation – actively looking for ways to help people.
• Detailed, analytical and process oriented.
• Worked with large data files and data manipulation
• Creative with an ability to solve problems.
• Self-motivated, strong work ethic.
• Works well on his/her own and in a team environment.
• Excellent time management and organizational skills with the ability to multi-task.
• Ability to prioritize and complete tasks with strong attention to detail and accuracy
 

Responsibilities:

• The incumbent will liaise with internal and external stakeholders as an integral part of performing his/her responsibilities.
• Understand the benefits and features of assigned product/service lines
• Develop and document requirements and use cases for all changes to assigned products including associated test cases, matrices and approaches. Execute testing as identified.
• Work with other departments to identify business needs and implement change while ensuring that business requirements for successful implementation of initiatives are accurately and thoroughly understood and defined.
• Support, and where required, creating and updating front line user documentation, FAQ’s, manual’s and technical documentation.
• Work with stakeholders on strategic research and development of identified product lines.
• Provide summary reporting to management on his/her ongoing work, analysis and projects.
• Support other company projects as required.
 

Education, knowledge and experience required:

• Written and oral fluency in English.
• Must have .NET soure code experience
• Minimum 5 - 7 years work experience as Technical Business Analyst
• Strong computer and telephone skills.
• Working knowledge of SDLC, specifically requirements documentation and testing practices
• Working knowledge of property insurance and insurance principles is preferred
• Strong training and experience in statistics, data analytics or predictive modeling would be beneficial.
• Post-Secondary Certificate or Degree in Computer Science is preferred
• Formal Project Management training and experience is preferred

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

#OPTA

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Company:

ClaimsPro LP - Shared Services

Accounts Receivable Clerk

Job Description Summary

Accounts Receivable Clerk

Overview

Reporting to the Accounts Receivable Manager and the Accounts Receivable Team Lead, you will play a key role in achieving the goals of the department while fostering an environment of high performance. As a key member of the Finance team, you will contribute your expert knowledge to ensure that SCM’s corporate accounting activities comply with generally accepted accounting principles, trust law, regulatory requirements and industry practices. You will assist in leading and supervising the Accounts Receivable team in the performance of the organization’s receivable activities.


This position will work closely with other departments and external parties, in delivering effective, timely and efficient services to internal and external clients, in accordance to Accounting Department’s policies and procedures. The successful candidate will maintain excellent relationships with internal clients and customer representatives.

Job Description:

Accounts Receivable Clerk

Job Responsibilities

• Recording and posting of payments using Great Plains and SCM’s payment application program in compliance with financial policies and procedures
• Regular bank deposits using Remote Cheque Scanner as well as at the bank
• Ensuring Accounts Receivable Legers are balanced weekly and before month end
• Processing of monthly adjustments as assigned
• Provides training as required
• Occasional involvement in opening of mail and listing in Deposit Summary
• Compile/Review KPI reporting with AR Manager
• Participate in development of policy and procedure review/creation with team and AR Manger
• Resolving payment issues and client inquiries in a timely manner and entering notes in the system for record keeping
• Liaise internally with team members, Operations and Management
• Electronic filing and maintenance
• Respond to audit inquiries in a timely manner.
• Special projects as assigned.
• Other financial duties as required

Qualifications and Experience

• Grade twelve diploma
• Preference will be given to candidates with or working towards accounting certificate or diploma
• Minimum 2-5 years’ experience in Accounts Receivable
• Solid understanding of basic accounting principles
• Demonstrated strong attention to detail and accuracy.
• Strong Word and intermediate Excel skills
• Previous business to business insurance experience is an asset but not required
• Demonstrated proven organizational skills and ability to prioritize
• Previous experience within a dynamic team will be given preference
• Demonstrated behaviors showing initiative behaviors and follow-up skills
• Demonstrated ability to maintain a high level of confidentiality
• Demonstrated professionalism and work ethics
• Ability to work independently with little supervision
• Proven ability to contribute to and work well within a fast-paced and high-volume team environment

Competencies:

• Solid understanding of accounting principles
• Customer-service orientation
• Communication skills - written and verbal 
• Must be action oriented
• Problem-solving skills
• Ability to work as part of a team and independently, managing multiple priorities and deadlines in a fast paced environment.
• Ability to work effectively within tight deadlines and high volume

Environment and Working Conditions 

• Positive Team Dynamics
• Occasional overtime during month end and high peak times

• All prospective employees must pass a background check
• Workplace stations are open concept, in an open office environment

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Company:

Opta Information Intelligence Corp.

Actuarial Analyst - Insurance/Data Science (Markham)

Job Description Summary

Job Description:

Reporting to the SVP Professional Services and as an important representative of Opta’s leadership in digital, Big Data and AI expertise, the incumbent will be responsible for supporting, building and analyzing rates for any class of business, deliver customer insights, recommended actions, identify relationships and build repeatable processes for customer validations and presentations. In addition, the successful candidate will support team members to build models and tools for customers where required. Post-live support to customers and support sales staff on analyzing usage and monitoring success of Opta’s analytics products and solutions.

Accuracy and balancing technical discipline and business problems are important. The incumbent will utilize multiple technical tools on a daily basis. Technologies that will be used include R, Python, Access, Excel, SQL and other similar related data management tools. The incumbent must have the ability to create macros, worksheets, databases, basis program scripts / macros / select criteria to accommodate requests and evolving needs. This person will work close with Operations, Sales, R & D and IT teams to help customer’s implement and customize Opta products and solutions.

To be considered for this role - MUST HAVE - Passed at least 5 CAS exams and ACAS is preferred

Key Responsibilities (include but not limited to)

• Support and where possible, build rate and class plans for various lines of business where data is available or provided.
• Prepare, coordinate and analyze customer data set and deliverables. Create customer presentations, produce validation results and other documentation.
• Perform trending analysis to identify relationships, areas of improvement and further refinement.
• Review the data and techniques applied to ensure its integrity, identify new methods and improved results.
• Produce reports, models and solutions based on business objectives and strategic requirements.
• Aide in the setup, process improvement and maturing of an analytics practice with in the organization.
• Work with stakeholders on strategic research and development of Opta product lines.
• Provide summary reporting to sales team and management on his/her ongoing work, analysis and projects.

Competencies required:

• Strong mathematical and statistical background
• Strong problem solving and analytical skills
• Communicate ideas/decisions clearly
• Strong ability to create visually impactful results and findings.
• Ability to build and maintain good relationships with internal and external stakeholders.
• Strong service orientation – actively looking for ways to help people.
• Detail and process oriented.
• Self-motivated.
• Strong work ethic.
• Works well on his/her own and in a team environment.
• Excellent time management and organizational skills with the ability to multi-task.
• Ability to prioritize and complete tasks with strong attention to detail and accuracy.

Education, knowledge and experience required:

• 4+ years of insurance actuarial experience
• Passed at least 5 CAS exams
• Written and oral fluency in English. French is an asset
• Completion of a post-secondary degree such as Math, Economics, Actuarial or Commerce
• Strong analytical and problem solving skills with the capability to look for solutions outside existing boundaries.
• Adept at statistical analysis, trending and very detail oriented.
• Highly proficient in some of the following: MS Access, Excel, Access, SQL, R, SAS with a strong understanding of computer systems.
• Familiarity with data mining techniques, ETL practice and solutions within a Data Warehouse environment.
• Confident in creating advanced spreadsheets, databases and comprehension
• Experience effectively identifying (non-technical) user requirements, develop and execute a plan to deliver those requirements.
• P&C industry knowledge would be an asset.

Accountabilities (and to whom):

• Accountable to SVP Professional Services
• Meet deadlines for customer validations and go/no-go decision presentations.
• Meet customer project deadlines for rate building, analysis, related models and recommendations.
• Meeting and exceeding expectations of clients, Strategic Partners and internal staff.

OPTA and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

× Apply Now

Company:

ClaimsPro LP

Adjoint(e) administratif(ve)

Job Description Summary

Job Description:

Le poste en bref

Soutenir et aider un ou plusieurs experts en sinistre dans leurs activités quotidiennes en assurant une gamme complète de services de soutien administratif.

Formation, connaissances et expérience requises

• Sens de l’organisation

• Souci du détail

• Approche axée sur la prestation de services de qualité aux clients

• Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement

• Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens

Responsabilités

• Préparer l'ouverture des dossiers en sinistres et y joindre les documents nécessaires.

• Monter des dossiers pour envoyer aux clients.

• Dictée des réclamations et des documents requis

• Préparer des lettres.

• Préparer des rapports de sinistres sur la direction de l’expert conseil

• Facturer des dossiers

• Faire le recouvrement des comptes clients

• Faire des photocopies et de la numérisation de documents

• Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc.

Compétences requises pour réussir

• Secondaire V

• Bilinguisme – facilité en anglais requise

• Un minimum de 5 années d'expérience

• L'expérience de la dictée est un atout

• Excellente connaissance des logiciels MS Office - surtout Word • Vitesse et précision

• Bon esprit d'équipe

Lieux du poste succursale 23011, Montréal Crémazie

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Company:

ClaimsPro LP

Adjoint(e) administratif(ve) - Contrat

Job Description Summary

Job Description:

Le poste en bref

Soutenir et aider un ou plusieurs experts en sinistre dans leurs activités quotidiennes en assurant une gamme complète de services de soutien administratif.

Formation, connaissances et expérience requises

• Sens de l’organisation

• Souci du détail

• Approche axée sur la prestation de services de qualité aux clients

• Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement

• Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens

Responsabilités

• Préparer l'ouverture des dossiers en sinistres et y joindre les documents nécessaires.

• Monter des dossiers pour envoyer aux clients.

• Dictée des réclamations et des documents requis

• Préparer des lettres.

• Préparer des rapports de sinistres sur la direction de l’expert conseil

• Facturer des dossiers

• Faire le recouvrement des comptes clients

• Faire des photocopies et de la numérisation de documents

• Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc.

Compétences requises pour réussir

• Secondaire V

• Bilinguisme – facilité en anglais requise

• Un minimum de 5 années d'expérience

• L'expérience de la dictée est un atout

• Excellente connaissance des logiciels MS Office - surtout Word • Vitesse et précision

• Bon esprit d'équipe

× Apply Now

Company:

ClaimsPro LP

Adjoint(e) administratif(ve) - Dactylographe

Job Description Summary

Job Description:

Le poste en bref
Pour exercer ce métier, il est indispensable de faire preuve d'organisation et de rigueur. L`adjoint(e) Dactylographe sera chargé(e) de la Rédaction et transcription de rapports ouverture de dossier.

Formation, connaissances et expérience requises
• Secondaire V
• Un minimum de 2-4 années d'expérience
• Excellente connaissance des logiciels MS Office - surtout Word
• Vitesse et précision
• Bon esprit d'équipe
• Bilingue : un atout pour la transcription de dictées anglaise et française

Responsabilités
• Rédaction et transcription de rapports.

• Ouverture de dossier client.

• Assurer l'acheminement des dossiers aux experts.
• Monter des dossiers pour envoyer aux clients.
• Préparer des lettres.
• Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc.
• Courtoisie envers les clients internes et externes
• Exactitude dans la production d’information
• Fiabilité envers l’équipe

Compétence requises pour réussir
• Sens de l’organisation
• Souci du détail
• Approche axée sur la prestation de services de qualité aux clients
• Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement
• Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens


Role Summary
*The successful candidate must be bilingual in English and French*
The administrative assistant will be responsible for all administrative support for several adjusters in our Westmount location. The individual will help organize and structure the activities of the claims adjuster(s) in the branch and ensure timely delivery of reports and documents to claimants, insureds and our principal(s) on the files.

Competencies required to succeed
• Excellent skills in organizing and controlling work
• Attention to detail
• Strong customer service skills including a strong sense of urgency on sensitive matters
• Capacity to communicate effectively, with ability to listen actively and to express ideas clearly
• Excellent ability to collaborate effectively with colleagues; capacity for excellent human relations and ability to manage people with tact

Responsibilities
• Prepare the opening of claims files attaching the required document
• Write and send letters
• Dictation of claims and required documents
• Transcribe and prepare claims reports according to adjusters’ instructions.
• Preparing invoicing on files
• Collect on outstanding accounts receivables
• Make photo copies and scans of documents
• Performs general office duties including answering phone calls, filing, etc.

Education, knowledge and experience required
• High school diploma
• Bilingual – ability to work in English and French
• Experience in dictation is an asset
• Mastery of MS Office software – especially Word
• Accuracy and rapidity of work
• Excellent team spirit

× Apply Now

Company:

ClaimsPro LP

Adjoint(e) administratif(ve) - Dactylographe

Job Description Summary

Job Description:

Le poste en bref
Pour exercer ce métier, il est indispensable de faire preuve d'organisation et de rigueur. L`adjoint(e) Dactylographe sera chargé(e) de la Rédaction et transcription de rapports.

Formation, connaissances et expérience requises
• Secondaire V
• Un minimum de 2-4 années d'expérience
• Excellente connaissance des logiciels MS Office - surtout Word
• Vitesse et précision
• Bon esprit d'équipe
• Bilingue : pour la transcription de dictées anglaise et française ( atout)

Responsabilités
• Rédaction et transcription de rapports.
• Monter des dossiers pour envoyer aux clients.
• Préparer des lettres.
• Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc.
• Courtoisie envers les clients internes et externes
• Exactitude dans la production d’information
• Fiabilité envers l’équipe

Compétence requises pour réussir
• Sens de l’organisation
• Souci du détail
• Approche axée sur la prestation de services de qualité aux clients
• Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement
• Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens

Environment/Work Conditions
SCM Services d’assurance et ses affiliés accueillent et encouragent les demandes de personnes défavorisées. Les logements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation

Role Summary
*The successful candidate must be bilingual in English and French*
The administrative assistant will be responsible for all administrative support for several adjusters in our Westmount location. The individual will help organize and structure the activities of the claims adjuster(s) in the branch and ensure timely delivery of reports and documents to claimants, insureds and our principal(s) on the files.

Competencies required to succeed
• Excellent skills in organizing and controlling work
• Attention to detail
• Strong customer service skills including a strong sense of urgency on sensitive matters
• Capacity to communicate effectively, with ability to listen actively and to express ideas clearly
• Excellent ability to collaborate effectively with colleagues; capacity for excellent human relations and ability to manage people with tact

Responsibilities
• Prepare the opening of claims files attaching the required document
• Write and send letters
• Dictation of claims and required documents
• Transcribe and prepare claims reports according to adjusters’ instructions.
• Preparing invoicing on files
• Collect on outstanding accounts receivables
• Make photo copies and scans of documents
• Performs general office duties including answering phone calls, filing, etc.

Education, knowledge and experience required
• High school diploma
• Bilingual – ability to work in English and French ( asset )
• Experience in dictation is an asset
• Mastery of MS Office software – especially Word
• Accuracy and rapidity of work
• Excellent team spirit

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

Adjoint(e) administratif(ve) Bilingue - Admin Assistant Part-time

Job Description:

Le poste en bref

Soutenir et aider un ou plusieurs experts en sinistre dans leurs activités quotidiennes en assurant une gamme complète de services de soutien administratif.

C'est un role a temps partiel.

Formation, connaissances et expérience requises

• Sens de l’organisation

• Souci du détail

• Approche axée sur la prestation de services de qualité aux clients

• Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement

• Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens

Responsabilités

• Préparer l'ouverture des dossiers en sinistres et y joindre les documents nécessaires.

• Monter des dossiers pour envoyer aux clients.

• Dictée des réclamations et des documents requis

• Préparer des lettres.

• Préparer des rapports de sinistres sur la direction de l’expert conseil

• Facturer des dossiers

• Faire le recouvrement des comptes clients

• Faire des photocopies et de la numérisation de documents

• Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc.

Compétences requises pour réussir

• Secondaire V

• Bilinguisme – facilité en anglais requise

• Un minimum de 5 années d'expérience

• L'expérience de la dictée est un atout

• Excellente connaissance des logiciels MS Office - surtout Word • Vitesse et précision

• Bon esprit d'équipe

× Apply Now

Company:

ClaimsPro LP

Adjuster

Job Description Summary

Job Description:

• Role Summary 

  We are currently looking to add an experienced Auto Desk Adjuster to our NCU team at the Enterprise Road Office, Mississauga. Must be able to immediately qualify for at least a Probationary license in ON and level 1 in AB and BC.  

  The Independent Adjuster actively adjusts claims while ensuring that the highest level of customer service is maintained. The duties require extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities. To succeed in this role, the ideal candidate should have background/experience in auto claims, commercial lines would be an asset.
   

  Competencies required to succeed

  o    Excellent knowledge of property claims adjusting.

  o    Strong business and report writing skills.

  o    Significant ability to use technology, particularly claims systems and Xactimate, effectively and efficiently

  o    A focus on customer service, with both insured and examiners

  o    Ability to manage abeyances, pending files, and influxes due to major weather events

• Responsibilities

  Responsible for the investigation and adjusting of property claims, the successful candidate provides ClaimsPro and Client standard quality service and facilitates prompt and equitable settlement of claims within the parameters of corporate policies. Specifically, this requires the adjuster to:

  o    Investigate, negotiate and settle claims

  o    Direct field investigations as required for exposure and within account guidelines parameters.

  o    Make initial contact as per account guidelines.

  o    Report to client as per account guidelines.

  o    Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements

  o    Provide high level of customer service to clients and the insured

• Education, knowledge and experience required  

  o    At least 2 years' relevant experience in property claims adjusting 

  o    Must be able to obtain a Probationary license in ON and a level 1 Adjuster's license in other provinces as needed

  o    Ongoing commitment to education and learning

  o    Effective analytical skills, including identification of cause and effect dynamics

  o    Good investigative manner

  o    Able to draw valid conclusions and effectively communicate them 

  o    Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information 

   Advanced communication skills including:  

  o    Effective written skills including those of a technical nature 

  o    Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience. 

  o    Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner. 

  o    Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. 

  o    Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations. 

  o    Strong commitment to ongoing education and learning.

   
  Environment/Work Conditions 
  SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

Adjuster

Job Description Summary

Job Description:

Overview

Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same. Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service.

Job Responsibilities

• Prompt contact and follow-up with policy holders and claimants
• Investigate the cause and report to clients with solid recommendation.
• Scope and establish quantum of damages.
• Negotiate fair and satisfactory settlements
• Perform duties assigned to him/her in compliance with established work standards, policies and procedures.

Qualifications & Experience

• A combination of education and experience equivalent to a University degree with a minimum of 3 years relevant experience.
• Adjuster’s license (at least Level 2), CIP or working towards obtaining CIP designation
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information

Advanced communication skills including:

• Effective written skills including those of a technical nature
• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience. Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong commitment to ongoing education and learning.
• Strong computer skills and knowledge of XactAnalysis and Xactimate an asset.
• Excellent knowledge of multiline claims
• Ability to use technology, particularly claims systems, effectively and efficiently
• Ability to serve our customers, both claimants and examiners, with industry-leading quality
• Ability to manage abeyances, pending files, and influxes due to major weather events

• Environment/Working Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process