Company:

Accounts Payable Clerk

Overview

Reporting to the Manager, Accounts Payable, this role plays a key part in supporting the goals of the Finance team and ensuring that corporate accounting activities align with departmental policies, procedures, and generally accepted accounting principles. The successful candidate will foster strong relationships with internal clients and contribute to a high-performance, efficient, and service-oriented environment.

Key Responsibilities

• Accurately review and approve a high volume of invoices and employee expenses (the department processes 800–1,000 items per week)
• Proven ability to manage repetitive weekly tasks while consistently meeting tight and time-sensitive deadlines
• Prepare, process, and post journal entries in the Great Plains accounting system, ensuring all data entry is completed accurately and on time.
• Perform vendor management responsibilities, including verification of business tax numbers for all new vendor setups.
• Perform large vendor reconciliations on a weekly and monthly basis.
• Resolve vendor inquiries and support internal clients with timely follow-up
• Maintain organized electronic filing and documentation
• Review existing processes and recommend improvements
• Respond to audit inquiries in a timely manner
• Participate in special projects as assigned
• Support other finance-related duties as required

Competencies

• Strong attention to detail and accuracy in high-volume environments
• Excellent organizational and prioritization skills
• Strong written and verbal communication skills
• Customer-service orientation and ability to work collaboratively
• Initiative-driven with strong follow-through
• Effective problem-solving skills
• Ability to work efficiently under tight deadlines and heavy workloads
• High level of professionalism, ethics, and confidentiality

Qualifications & Experience

• High school diploma required; additional accounting education (certificate, diploma, or degree) preferred
• 1–5 years of experience in an accounting support role, preferably in Accounts Payable
• Solid understanding of basic accounting principles
• Advanced Excel skills and proficiency in Microsoft Office (intermediate Word skills)
• Previous experience working in a fast-paced, dynamic team environment
• Ability to work independently with minimal supervision
• Ability to commute to the office 1–2 times per week as needed
• Competitive compensation: $50-52K/year

Environment & Working Conditions

SCM Insurance Services and its affiliates welcome and encourage applications from individuals with disabilities. Accommodations are available upon request throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

Role Summary  

Provide front-line quality customer services and fulfill an important role in the claims creation process for new claim reports received via email, fax, and telephone. Perform claims triage on new losses by engaging designated resources, claim units, and/or protocols to respond to defined categories of high-profile, complex claims nationally. Take part of a phone queue primarily receiving inbound calls, though some outbound call follow up is required. All calls require documentation and data entry for claims creation and follow up. 

This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday for 7.5 hour shifts.

Competencies required to succeed    

• Professional demeanor and strong customer service skills

• Superior communication skills both written and verbal

• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively

• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization

• Ability to work well under pressure and maintain composure in a fast paced and changing environment

• Reliable and punctual

• Ability to work independently with minimum supervision

• Ability to use good judgment and hit the ground running

• Previous insurance experience is a definite asset as are CIP courses or a willingness to take

• CIP courses through the Insurance Institute

Responsibilities     

• Field and enter new claims reports received through a variety of methods, such as email, telephone, and fax.

• Triage new claim notices and report, as applicable, to all layers or as specifically instructed by the Claims Advocate. Reporting in line with service level agreement.

• Identify type of loss and coordinate response to defined categories of loss events across all lines of business.

• As applicable, manage and distribute incoming email communication from seven zonal email boxes.

• Identify the immediate needs and requirements of incoming new losses. – is it immediate and high priority.

• Provide training/mentoring and technical expertise to the internal organization and business partners for succession planning purposes.

• Provide administrative support and assistance when required.

• Generate ad-hoc statistical reports as required.

• Support process improvements and share these with management.

• Follow up with external insurers/adjusters regarding claim number and reserves

Education, knowledge and experience required    

• Post-secondary education

• Insurance industry experience/exposure preferred

• Minimum 1 year of experience in a customer service/support role required

• Previous experience working in a call center environment or on a queue preferred

• Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)

• Strong computer skills with an aptitude/ability to learn new software/databases

• Bilingual in English and French is required

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.

Company:

We are currently looking to add a Junior Property Adjuster to our Cranbrook Branch team. Depending on the level of experience and area of expertise, the successful candidate will be responsible for the investigation and adjusting of Property claims. This is a Hybrid role which will require a candidate to work field assignments in the Cranbrook area.
 
Furthermore, he/she will provide SCM standard quality service and facilitate prompt and equitable settlement of claims within the parameters of corporate policies and standards. The successful candidate will also initiate and follow-up on business development opportunities. Other duties may be required as needed. 

Competencies Required to succeed

• Effective Analytical Skills

• Effective communication skills (verbal, written and presentation)

• Organizational skills 

• Interpersonal skills

• Relationship Building skills

• Demonstrated and proven leadership skills

• Sense of urgency and responsiveness

Responsibilities 

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

To succeed in this role, the ideal candidate should have background/experience inProperty claims. Responsibilities include;

• Prompt contact and follow-up with policy holders and claimants 

• Investigate the cause and report to clients with solid recommendation.

• Scope and establish quantum of damages.

• Negotiate fair and satisfactory settlements

• Perform duties assigned to him/her in compliance with established work standards, policies and procedures.

Education, knowledge and experience required 

• 1+ year of relevant experience in claims

• The ideal candidate is required to successfully pass the test for the Adjuster's BC license Level 1 prior to employment.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information

 Advanced communication skills including:

• Effective written skills including those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. 

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

• Access to an appropriate vehicle

• Full driver's license and satisfactory driving record

• Competitive pay: $65k-100k per year

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. 

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

Job Description

We are currently looking to add an Adjuster to our team!

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of professional independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
• Enrollment in CIP courses is of benefit

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities. 

To succeed in this role, the ideal candidate should have background/experience in Property.

Responsibilities:

• Prompt contact and follow up with policy holders and claimants. 
• Investigate the cause and report to clients with solid recommendations.
• Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages.
• Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements. 
• Throughout the claims process, provide high level of customer service to clients and the insured. 
• Participate and share ownership and responsibility for afterhours customer service requirements when required
• Perform duties assigned to him/her in compliance with established work standards, policies and procedures.
• Minimum Educational & Knowledge Requirements 
• Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
• Ongoing commitment to education and learning, preferably pursuing CIP designation.
• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).

Experience:

• Prior experience in desktop or field claims adjusting, in property.
• Equivalency in combination of education and experience will be considered.

Competencies required to succeed: 

• Proactive in finding resolutions, with sense of urgency and responsiveness.
• Effective analytical skills including identification of cause-and-effect dynamics. 
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Ability to handle pressure with a calm demeanor, especially during conflict and difficult situations.
• Must have people skills with bias towards building relationships with own team and claims stakeholders.
• Proficient with computers and current technology
• Effective written skills including grammar and those of a technical in nature.
• Effective oral skills, including listening, interviewing, negotiating, etc.; Must be able to flex style appropriate to audience.
• Excellent customer service skills and ensures that all inquiries are effectively dealt with in a timely manner.

Qualifications and Experience:

• Minimum of 3 years’ experience
• Ongoing commitment to education and learning.
• Access to an appropriate vehicle
• Full driver’s license and satisfactory driving record
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation

Advanced communication skills including:

• Effective written skills including those of a technical nature
• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong commitment to ongoing education and learning.

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. 

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

With offices across Canada, Pario Engineering & Environmental Sciences LP is a niche forensic engineering, environmental science, and remediation consulting firm that is a leader in providing services to insurance and risk management clients.  

Pario is currently seeking an Emergency Spill Response Project Manager to join our remediation and emergency response team in Barrie, Ontario. The successful candidate will manage projects typically related to transportation, residential fuel oil, and commercial chemical spills. The right individual will need to be a dynamic, self-motivated and results-oriented professional.   While these projects will involve issuing scientific reports, the main objectives are to mitigate the impact, remediation of the site, and support our clients closing their files, in the most efficient and cost-effective manner. 

The ideal candidate will have a university degree in Environmental Engineering or Geosciences or a college diploma in Environmental Sciences or related study, with a minimum of five years’ experience within the environmental field and at least two years of project management experience.

Role Responsibilities:

• Emergency response activities including initial investigation, real time remedial planning, retaining, and managing sub-contractors, cost control, field supervision and documentation
• This position will involve spill response, which will include Project Management of the contractors in the field and organizational and scientific documentation of the remediation as it progresses
• Client and regulatory report preparation and liaising with regulators and other stakeholders
• Client engagement and participation in business development activities
• While there will be a wide variety of projects, the primary types will be transportation losses involving diesel fuel or domestic/commercial fuel oil releases
• The successful candidate will be energetic, results oriented and expected to make decisions in the field with support from head office
• The position will require travel and involve periodic evening and week-end work, for which you will be compensated

Requirements:

• Degree in Science or Engineering (Environmental or Earth Sciences preferred) or related diploma with applicable experience
• A minimum of five years’ experience within the environmental field with at least two years of project management experience
• Experience in soil and groundwater remediation projects including delineation, monitoring and management
• Experience with invoicing, budgeting, and other areas of project management
• Strong verbal and written communication skills
• A valid driver's license and willingness to travel within the assigned region
• Successful candidate must have a flexible schedule; willingness to work after hours on weekends when required

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Overview:

Reporting to a Claims Supervisor, the Claims Representative is responsible for investigating and settling personal property damage claims, with an emphasis on strong communication and customer service, while utilizing state specific guidelines.

Role Responsibilities:

• Initiate the investigation of new claims
• Make coverage decisions based on the Named Peril Policies
• Evaluate settlements of personal property damage as appropriate.
• Establish contact with the insured and storage facility within established protocol.
• Recognize coverage issues and bring them to the attention of the supervisor.
• Develop basic understanding of all entities under this program and their corresponding certificates and policies.
• Recognize state specific laws and claims regulations throughout the United States to ensure proper compliance in claims investigation including sending and securing proper documentation.
• Respond to time sensitive material including but not limited to department of insurance complaints.
• Manage a diary system to systematically review and resolve claims within the specified state and client compliance guidelines.
• Maintain state license by completing continuing education coursework and/or work towards a claims designation.
• Other duties as assigned by the claims supervisor.

• Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Qualifications:

• High School Diploma or Equivalent required; Bachelor’s degree is preferred
• Experience with Lloyd’s of London is considered an asset
• Proficient in Microsoft Office 
• Experience with variety of insurance policies a plus
• Able to be licensed in states, countries where necessary
• AIC designation preferred

Competencies:

• Use of clear, rational, thinking supported by evidence to audit fees of independent adjusters, appraisers, and other vendors in order to properly manage and pay expense invoices.
• Strong writing skills and proper use of grammar to prepare written status reports for the principal. Document claim file notes clearly with all communications and activities that occur during of handling the claim using factual and objective information.
• Ability to plan and exercise conscious control over the amount of time spent on specific activities.
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

Environment/Working Conditions:

• Only US residents will be considered
• Dynamic environment with tight deadlines, number and changing priorities
• All prospective employees must pass a background check
• Office environment including prolonged periods of computer use
• Location: Remote working but may require some travel to home office, etc.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Company:

Company:

Role Summary  

Provide front-line quality customer services and fulfill an important role in the claims creation process for new claim reports received via email, fax, and telephone. Perform claims triage on new losses by engaging designated resources, claim units, and/or protocols to respond to defined categories of high-profile, complex claims nationally. Take part of a phone queue primarily receiving inbound calls, though some outbound call follow up is required. All calls require documentation and data entry for claims creation and follow up. 

This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday. This position is in office and will not be remote.

Competencies required to succeed      

• Professional demeanour and strong customer service skills
• Superior communication skills both written and verbal
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Ability to work well under pressure and maintain composure in a fast paced and changing environment
• Reliable and punctual
• Ability to work independently with minimum supervision
• Ability to use good judgment and hit the ground running
• Previous insurance experience is a definite asset as are CIP courses or a willingness to take
• CIP courses through the Insurance Institute

Responsibilities      

• Field and enter new claims reports received through a variety of methods, such as email, telephone, and fax.
• Triage new claim notices and report, as applicable, to all layers or as specifically instructed by the Claims Advocate.  Reporting in line with service level agreement.
• Identify type of loss and coordinate response to defined categories of loss events across all lines of business.
• As applicable, manage and distribute incoming email communication from seven zonal email boxes.
• Identify the immediate needs and requirements of incoming new losses. – is it immediate and high priority.
• Provide training/mentoring and technical expertise to the internal organization and business partners for succession planning purposes.
• Provide administrative support and assistance when required.
• Generate ad-hoc statistical reports as required.
• Support process improvements and share these with management.
• Follow up with external insurers/adjusters regarding claim number and reserves

Education, knowledge and experience required      

• Post-secondary education
• Insurance industry experience/exposure preferred
• Minimum 3 years’ experience in a customer service/support role required
• Previous experience working in a call center environment or on a queue preferred
• Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
• Strong computer skills with an aptitude/ability to learn new software/databases
• Bilingual in English and French an asset.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

National Account Coordinator, Insurer Management Services

Overview

Working within a team environment, the National Account Coordinator provides administrative support to the Account Managers, Branch Operation Staff and clients, ensuring the delivery of exceptional frontline service, timely responses, and high-quality outcomes.  This role supports the daily operations and activities related to Insurer Management Services Accounts, and reports to the National Account Coordinator Supervisor, Insurer Management Services.

This position is remote and open to candidates living in the Greater Toronto Area as well as Western Canada.

Salary Range - $40k - $43k per year.

Organizational Alignment:

• Operational effectiveness and efficiency.  
• Customer Service:  supporting workflow that offers “best-in-class” experience/services to our customers.
• Quality: Providing timely and quality responses to internal stakeholders and external stakeholders
• Market: Understand the context of the industry to ensure purpose driven prioritization of tasks
• Build a personal relationship with internal stakeholders

Key Performance Factors:

• Create and build relationships within IMS/CCS (Insurer Management Services / Centralized Claims Set Up Team and other stakeholders
• Demonstrate initiative in the ownership of workflow and results
• Communication
• Organization
• Resourcefulness
• Efficiency 

Job Responsibilities

• Provide administrative support to Adjusters and external client service groups across internal and client systems, including internal platforms - Claimspace and Workorder System. 
• Triaging new claims with accuracy and attention to detail. 

• Daily processing and completion of payments and reserve changes on all delegated authority claims. 

• Manage vendor submissions on behalf of Adjusters using XactAnalysis, Audatex, and Mitchell. 

• Submit denials, manage coverage concerns, and oversee over-authority files, ensuring ClaimsPro files are current. 

• Performed data integrity tasks, including clear documentation and thorough file reviews. 

• Addressing inquiries from internal teams and external customers in a professional and timely manner. 

• Manually open new claims and complete closure procedures. 

• Providing accurate declaration pages and policy wordings as needed.
• Maintaining cross-training on multiple client accounts and staying current with processes and guidelines. 
• Participating in projects and special assignments as needed. 
• Supporting rotational after-hours claims watch when required (on-call availability until 8 PM EST). 

Qualifications & Experience

• University degree/college diploma preferred or equivalent business experience.
• Post-secondary education 
• Bilingual in both French and English is an asset 
• Insurance industry experience/exposure preferred 
• Previous experience/exposure to desktop adjusting an asset 
• 1 to 3 years’ experience in a customer service/support role required 
• Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint) 
• Strong computer skills with an aptitude/ability to learn new software/databases 

Competencies:

• Communication Skills - Clearly conveys information verbally and in writing, actively listens, and uses digital tools effectively to keep teams informed and maintain positive virtual collaboration. 
• Problem Solving – Identifies challenges and develops practical, creative solutions that address the needs of all parties while supporting team goals. 
• Initiative – Proactively identifies needs, takes ownership of responsibilities, and manages priorities independently. 
• Teamwork – Collaborates effectively, demonstrates reliability, and maintains a positive attitude while supporting team objectives. 
• Adaptability - Embraces change, learn quickly, and adjusts to shifting workloads or expectations while maintaining productivity. 
• Organizational Skills - Efficiently manages time, tasks, and information to ensure accuracy, meet deadlines, and support team efficiency.? 

Environment/Working Conditions

• Remote work environment – GTA or Western Canada. 
• Positive and collaborative team dynamics. 
• All prospective employees are required to successfully pass a background check.
• Must be available to be on-call until 8:00 PM EST on a rotational basis

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. All prospective employees must pass a background check.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company: