Leadership Team

Chief Officers

Bob Fitzgerald

Chief Executive Officer

T: 416.860.0599

Email Bob Fitzgerald

Ken Hansen, CA

Chief Financial Officer

T: 780.930.5302

Email Ken Hansen

Donna Bryden

Chief Human Resources Officer

T: 780.930.5356

Email Donna Bryden

Mike Ackroyd

Chief Information Officer

T: 780.930.5333

Email Mike Ackroyd

Executive Contacts

Lorri Frederick

President, ClaimsPro

T: 905.564.0654

Email Lorri Frederick

Greg McCutcheon

President, Opta Information Intelligence

T: 905.695.6575

Email Greg McCutcheon

Len Copp

President, Claims Services Division: Xpera, Cira, Pario and ParioQuantify

T: 780.930.5190

Email Len Copp

Patrick Scott

Managing Director, International Programs Group

T: 416.777.4484

Email Patrick Scott

Contact SCM

Contact Specific office
SCM Corporate Contacts
General Information email
Toll-Free: 1.877.279.2706

SCM In the News

A Live Virtual Photography Class, Compliments of Xpera! May 12, 2021

Apr 19, 2021

Take Your Best Shot: Amazing Photography from Your Smartphone. Go beyond the selfie and have a litt

Webinar - Speak Up, Stand Out: Assertiveness & Communication Skills.

Mar 8, 2021

Xpera is pleased to sponsor the London Claims Association’s webinar, “Speak Up, Stand Out: Assertiv

Zachary King talks about residential oil spills on WP Radio.

Feb 17, 2021

Hear Zachary King and Terry Doherty exchange stories. Learn why residential oil spills happen and t

LCA webinar - dealing with toxic people - a survival guide to toxic people and their behaviours

Jan 20, 2021

Xpera is pleased to sponsor and co-host the London Claims Association’s latest webinar, “Dealing wi

Quebec Claims Adjusters Reimagine Post-Loss Site Security

Jan 18, 2021

ESM, a branch of Xpera and provider of emergency security services, announced its expansion into Qu

New Analysis Reveals a Spike in Reconstruction Costs for Canada

Jan 14, 2021

Opta’s recent analysis reveals a jump in reconstruction costs by nearly 5% across Canada in 2020:

Congratulations to Xpera’s Nino Calabrese!

Dec 29, 2020

We want to congratulate Nino Calabrese, Director, Investigations at Xpera, on his Board appointment

A Storied Career, An Exciting First Year

Oct 29, 2020

Tonino Bianco brings the experience of an illustrious career to Xpera in Montreal.

FCT and Opta Announce Exclusive Partnership to Deliver Data-Driven Products

Oct 28, 2020

FCT, the national leader in title insurance and real estate technology, and Opta Information Intell

Desmond Taljaard of Xpera and Brandon Northrup of Pario Talk About Arson, Fire, and Insurance Fraud on WP Radio

Aug 20, 2020

Investigation veterans, Desmond Taljaard of Xpera and Brandon Northrup of Pario, team up to share s

ClaimsPro Introduces ClaimsPro Connect – A Revamped Claims Data & Reporting System For Clients

Aug 18, 2020

ClaimsPro is getting ready to launch a revamped version of its Client Access claims management syst

Denise Gaeta Joins Pario Engineering & Environmental Sciences. New VP Role Expands Business Opportunities on a National Scale

Aug 10, 2020

Today, Pario announced the appointment of Denise Gaeta as Vice President, National Business Develop

Desmond Taljaard Discusses Fraud and Theft in a COVID-19 Environment on Sauga 960AM Radio

Jul 29, 2020

Desmond Taljaard, Director, Risk Solutions & Investigations, joins host Norm Murray on ‘The Norm’ N

Desmond Taljaard of Xpera Speaks Up About Fraudulent Claims on WP Radio

Jul 7, 2020

Desmond Taljaard, Director, Risk Solutions & Investigations, joins Terry Doherty on WP Radio to off

ClaimsPro Mobilizes Adjusters in Calgary to Support Those Impacted by the Powerful Storms this Past Weekend

Jun 15, 2020

ClaimsPro, Canada’s independent adjusting and claims management leader, has mobilized its Catastrop

Webinar - Is Your OSINT Keeping with the Times?

Jun 2, 2020

Businesses are shifting daily to meet the realities of our new environment. You need to supercharge

ClaimsPro Continues to Provide Claims Support in Fort McMurray as Residents Return Home

May 5, 2020

ClaimsPro, Canada’s independent adjusting and claims management leader, continues to provide claims

EQ Inc. and Opta Information Intelligence Announce Best-In-Class Partnership

Apr 28, 2020

Combination brings together Canada’s Leading Geospatial and Location Data Company with the Leader i

With Gratitude to Our Colleagues

Mar 30, 2020

All of us at Xpera and ESM want to take a moment to acknowledge and thank our ESM Security Guards.

A Message from SCM Insurance Services Addressing COVID-19

Mar 20, 2020

Like many of you, SCM Insurance Services (SCM) is working diligently to maintain business continuit

ClaimsPro Enhances National Xactimate Services with the Appointment of Alex Williams as National Team Leader

Mar 4, 2020

ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, t

Nixon & Company Rebrands as ClaimsPro

Jan 29, 2020

SCM Insurance Services (SCM), a leading North American provider of insurance and risk management se

The First to Become an AVFA in Canada

Dec 2, 2019

Congratulations to Jeffrey Dawe, Xpera Forensic Video Analyst, on receiving Canada’s first Electron

ClaimsPro/IndemniPro Appoints Robert Lepine District Manager, Western Quebec

Nov 7, 2019

ClaimsPro/IndemniPro, Canada’s leading provider of independent claims adjusting services and an SCM

SCM Increases Coverage in U.S. with the Addition of Michel & Cully Claims Service team to Nixon & Company, Inc.

Oct 22, 2019

SCM Insurance Services, a leading North American provider of insurance and risk management services

SCM ClaimsPro Announces Partnership with Encircle Inc.

Oct 22, 2019

ClaimsPro, Canada’s independent adjusting and claims management leader, is pleased to announce that

IPG Expands TPA Offering Across North America

Sep 30, 2019

SCM Insurance Services, a leading North American provider of insurance and risk management services

Xpera Strengthens Québec Team with the Addition of Tonino Bianco

Sep 16, 2019

Xpera Risk Mitigation & Investigation, an SCM Insurance Services company and Canada’s leading provi

SCM Continues Expansion in U.S. with the Addition of the Ouellette & Associates, Team to Nixon & Company, Inc.

Sep 13, 2019

SCM Insurance Services, Canada’s largest independent, privately owned insurance services provider,

ClaimsPro Catastrophic Response Teams Mobilized in Atlantic Canada to Support Those Affected by Hurricane Dorian

Sep 9, 2019

ClaimsPro, Canada’s independent adjusting and claims management leader, has mobilized its Catastrop

Nixon Expands and Enhances Adjuster Presence in Arkansas Coverage

Aug 21, 2019

Nixon and Company (Nixon), a regional provider of comprehensive claims handling solutions, today an

ClaimsPro Announces Cyber Claims Specialized Team for Immediate Response to Cyber Losses

Aug 14, 2019

ClaimsPro, Canada’s independent adjusting and claims management leader, is pleased to announce the

ClaimsPro Expands in Southern Alberta with Addition of Lloyd Stiles Rossier, Special Risk Loss Adjusting

Jul 8, 2019

ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, t

ClaimsPro Enhances Business Development Leadership Team in Western Canada

Jul 4, 2019

ClaimsPro, Canada’s independent adjusting and claims management leader, is pleased to announce two

ClaimsPro Announces the Appointment of Janak Lally as, Vice President, Business Development, Western Canada

May 15, 2019

ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, t

Xpera Launches New Forensic Video Technology

May 13, 2019

Reveals unseen possibilities to restore and clarify evidence

ClaimsPro Enhances Specialty Risk Division Ontario with the Executive Insurance Expert, John Seyler

Mar 6, 2019

ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, t

ClaimsPro Strengthens its Alberta Presence with the Acquisition of New West Adjusters

Mar 5, 2019

ClaimsPro today announced that it has acquired Alberta-based New West Adjusters (NWA).

ClaimsPro Appoints Alana Collins to Director of Insurer Management Services

Feb 28, 2019

ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, i

ClaimsPro Welcomes Melissa Joynt to the Ontario team

Feb 21, 2019

ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, i

ClaimsPro Enhances Transportation, Equipment, and Cargo Claims Services with Trucking Safety and Risk Management Expert

Feb 19, 2019

ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, t

ClaimsPro Strengthens its British Columbia Presence with the Acquisition of Associated Independent Adjusters

Feb 4, 2019

ClaimsPro today announced that it has acquired British Columbia-based Associated Independent Adjust

Opta expands innovations with the acquisition of getClarity

Feb 4, 2019

Opta Information Intelligence (Opta), Canada’s largest property data aggregator and leading provide

ClaimsPro welcomes Kevin Quinlan to the Specialty Risk Division’s Complex, Commercial and Industrial Team

Dec 12, 2018

ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, t

Cira Health Solutions Appoints New Medical Director

Dec 10, 2018

Cira Health Solutions (Cira), a trusted national provider of independent medical assessments, is pl

ClaimsPro’s Senior Vice President, Ontario and Manitoba, Receives Leadership Award

Oct 10, 2018

ClaimsPro, Canada’s independent adjusting and claims management leader, is pleased to announce that

SCM Launches New ‘ParioQuantify’ Brand to the Market

Aug 27, 2018

SCM Insurance Services, Canada’s largest independent, privately owned insurance services provider,

ClaimsPro Opens Chatham Office to Broaden Service Footprint in Southwestern Ontario

Aug 22, 2018

ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, a

ClaimsPro Announces Jeff Stinson to Manage Peterborough Office

Aug 1, 2018

ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, i

ClaimsPro Enhances Transportation, Equipment and Cargo Claims Services with Theft Investigation Specialist

Jul 26, 2018

ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, t

SCM Continues U.S. Expansion with the Acquisition of Affirmative Risk Management

Jul 18, 2018

SCM Insurance Services, Canada’s largest independent, privately owned insurance services provider,

ClaimsPro Announces Retirement of Wayne Guy, and Appoints Mike Connolly and Calvin Roberts to District Manager roles for Atlantic Canada

May 24, 2018

Following 13 exemplary years with ClaimsPro, Wayne Guy, Vice President, Atlantic Region, will be re

ClaimsPro Continues to Add Capacity to Support Eastern Canada’s Windstorms Recovery

May 10, 2018

ClaimsPro, Canada’s independent adjusting and claims management leader, has brought in additional s

ClaimsPro Brings in Additional Support to Address Eastern Canadian Windstorms

May 7, 2018

ClaimsPro, Canada’s independent adjusting and claims management leader, continues to provide claims

ClaimsPro Appoints Chantal Rhodenizer as Director of Insurer Management Services

May 2, 2018

ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, t

ClaimsPro Launches Online Enrollment Tool for Independent CAT Adjusters

Apr 18, 2018

ClaimsPro is pleased to announce the launch of a convenient online enrollment tool for independent

ClaimsPro Expands Marine Services Leadership Team with Master Mariner and Chartered Professional Accountant

Apr 4, 2018

Captain John Hosty joins as National Director, Marine Services and Patricia Foster joins as Directo

ClaimsPro/IndemniPro Strengthens its Quebec Coverage with the Acquisition of Dubuc, Lessard et Associés and Steve Foster Expertises Inc.

Mar 12, 2018

ClaimsPro/IndemniPro today announced that it has acquired two of Quebec’s leading loss adjusting fi

ClaimsPro Appoints Hussein Visram to Director, Business Development for National Corporate and Broker Accounts

Mar 2, 2018

ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, t

ClaimsPro Appoints Kumar Sivakumaran to Vice President, National Operations

Feb 21, 2018

ClaimsPro, Canada’s leading provider of independent claims adjusting services, today announced the

ClaimsPro/IndemniPro’s Specialty Risk Division’s Complex Commercial Industrial (CCI) Unit Enhances Quebec Leadership Team

Jan 3, 2018

ClaimsPro/IndemniPro, Canada’s largest independent adjusting company is pleased to announce its enh

IndemniPro Announces Quebec Leadership Changes

Nov 24, 2017

IndemniPro, Canada’s leading provider of independent claims adjusting services, today announced org

ClaimsPro/IndemniPro Announces Retirement of Malcolm C. Ross

Sep 21, 2017

ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, a

SCM Insurance Services Announces Strategic Investment from Warburg Pincus

Aug 31, 2017

SCM Insurance Services (“SCM” or the “Company”), Canada’s largest independent, privately owned insu

ClaimsPro Deploys CAT Team in Response to British Columbia Wildfires

Jul 12, 2017

ClaimsPro has mobilized resources across British Columbia to support its clients affected by the on

SCM Expands into the United States with the Acquisition of Nixon & Company, Inc.

May 3, 2017

SCM Insurance Services, Canada’s largest independent, privately-owned insurance services provider,

ClaimsPro’s Appoints Drew Knox to Lead Transportation, Equipment & Cargo Division

Apr 27, 2017

Seeking to further enhance the leadership of its team of Transportation, Equipment & Cargo (TEC) ad

ClaimsPro/IndemniPro Appoints Suzie Godmer to Lead Atlantic Region

Apr 26, 2017

ClaimsPro/IndemniPro, Canada’s leading provider of independent claims adjusting services, announced

ClaimsPro’s Appoints Paul Féron to Senior Vice President, Manitoba & Ontario

Apr 25, 2017

ClaimsPro, Canada’s leading provider of independent claims adjusting services, announced today that

Cira Health Solutions Welcomes Francois Provost

Apr 4, 2017

Cira Health Solutions is pleased to announce the appointment of Francois Provost as Account Executi

Blue Schindler Named Senior Vice President of IPG

Mar 15, 2017

SCM International Programs Group LP (IPG), an SCM Insurance Services company and Canada’s leading p

Len Copp Appointed President of Xpera Risk Mitigation & Investigation

Jan 11, 2017

Xpera Risk Mitigation & Investigation, an SCM Insurance Services company and Canada’s leading prov

ClaimsPro/IndemniPro Strengthens its Quebec Coverage with the Acquisition of Les Réclamations du Nord-Ouest

Dec 22, 2016

ClaimsPro/IndemniPro today announced that it has acquired one of Quebec’s leading loss adjusting fi

SCM Wins Best Industry Service Provider at 2016 Insurance Business Canada Awards

Dec 5, 2016

SCM Insurance Services was pleased to attend the first annual Insurance Business Awards, and honour

SCM Appoints Scott Goodreau as U.S. COO to Drive Market Expansion

Sep 7, 2016

SCM Insurance Services, Canada’s largest independent, privately-owned insurance services provider,

SCM Insurance Services Reopens Fort McMurray and Raises Over $32,000 For Red Cross

Jul 18, 2016

SCM Insurance Services, the parent company of ClaimsPro, is pleased to announce that it has reopene

SCM Insurance Services appoints Lorri Frederick as new President of ClaimsPro

Jul 7, 2016

ClaimsPro, an SCM company and Canada’s leading provider of independent adjusting services, today an

SCM Insurance Services announces Ross Betteridge as new Chief Operating Officer

Jul 7, 2016

SCM Insurance Services is proud to announce that Ross Betteridge has been promoted to the newly cre

New State-Of-The-Art Medical Assessment Location in Markham Gives Clients More Options

Jun 8, 2016

SCM Health Solutions is pleased to announce that it has opened a new assessment location in Markham

SCM Health Solutions’ Medical Director Dr. Avi Orner Appointed President of Canadian Society of Medical Evaluators

Jun 2, 2016

SCM Health Solutions, a market leader in Independent Medical Examinations and Occupational Health S

ClaimsPro Delivers CAT Services Powered by Opta Analytics in Support of Fort McMurray Wildfires

May 10, 2016

ClaimsPro, Canada’s largest adjusting and claims management company, has teamed up with Opta, SCM I

SCM’s Companies Deploy Significant Resources for Services to Fort McMurray

May 5, 2016

SCM Insurance Services has mobilized resources across all of its seven companies to support our cli

ClaimsPro Temporarily Relocates its Fort McMurray Branch Office

May 4, 2016

ClaimsPro remains very concerned as we continue to learn about the ongoing crisis in Fort McMurray

Opta expands their innovations with the launch of Inspection Score

Mar 31, 2016

Opta Information Intelligence expands their innovations with the launch of Inspection Score to the

ClaimsPro Announces London Market Service, Organizational Realignment in Atlantic Region

Mar 31, 2016

ClaimsPro, Canada’s leading provider of independent claims adjusting services, announced today that

Survey Finds Mental Health Strategies Needed in Canadian Workplaces

Feb 17, 2016

SCM Health Solutions Sponsors Research Conducted by Conference Board of Canada

Fred Plant, ClaimsPro’s Senior Vice President, Atlantic Region, named new President of CIAA

Aug 25, 2015

ClaimsPro, Canada’s largest independent claims adjuster, announced today that Fred Plant, ClaimsPro

ClaimsPro joins the Canadian Independent Adjusters’ Association

Jul 22, 2015

ClaimsPro, Canada’s largest independent adjusting and claims management company, announced today th

ClaimsPro Strengthens its Atlantic Canada Coverage with the Acquisition of Plant Hope Adjusters

May 27, 2015

ClaimsPro today announced that it has acquired the leading Atlantic Canada adjusting service, Plant

SCM appoints Ross Betteridge as new President to lead ClaimsPro

Apr 29, 2015

ClaimsPro, an SCM company and Canada’s leading provider of independent adjusting services, today an

Opta: Data is King-Predictive Analytics in today’s P&C industry

Mar 23, 2015

Opta’s Peril Score™ has allowed market leaders to successfully employ predictive analytics to bette

SCM Insurance Services Appoints New CEO to Drive Further Innovation and Growth

Jan 20, 2015

SCM Insurance Services, Canada’s largest independent, privately owned insurance services provider,

SCM Insurance Services Acquires Granite Divisions to Become a Leading Force in the Canadian Insurance Services Industry

Aug 24, 2014

SCM Insurance Services (“SCM”) today announced that it has completed the acquisition of the propert