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Leadership Team

Chief Officers

Bob Fitzgerald

Bob Fitzgerald

Chief Executive Officer

T: 416.860.0599

Email Bob Fitzgerald

Ross Betteridge

Ross Betteridge

Chief Operating Officer

T: 905.771.5744

Email Ross Betteridge

Scott Goodreau

Scott Goodreau

Chief Operating Officer – USA

T: 312.646.2334

Email Scott Goodreau

Ken Hansen

Ken Hansen, CA

Chief Financial Officer

T: 780.930.5302

Email Ken Hansen

Donna Bryden

Donna Bryden

Chief Human Resources Officer

T: 780.930.5356

Email Donna Bryden

Bikram Daulay

Bikram Daulay

Senior Vice President of Marketing & External Communications

T: 780.930.5321

Email Bikram Daulay

Mike Ackroyd

Mike Ackroyd

Senior Vice-President, Information Technology

T: 780.930.5333

Email Mike Ackroyd

Executive Contacts

Lorri Frederick

Lorri Frederick

President, ClaimsPro

T: 905.564.0654

Email Lorri Frederick

Greg McCutcheon

Greg McCutcheon

President, Opta Information Intelligence

T: 905.695.6575

Email Greg McCutcheon

Len Copp

Len Copp

President, Xpera Risk Mitigation & Investigation

T: 780.930.5190

Email Len Copp

Patrick Scott

Patrick Scott

Managing Director, International Programs Group

T: 416.777.4484

Email Patrick Scott

Contact SCM

SCM In the News

  • ClaimsPro Announces Retirement of Wayne Guy, and Appoints Mike Connolly and Calvin Roberts to District Manager roles for Atlantic Canada

    ClaimsPro Announces Retirement of Wayne Guy, and Appoints Mike Connolly and Calvin Roberts to District Manager roles for Atlantic Canada

    May 24, 2018
    Following 13 exemplary years with ClaimsPro, Wayne Guy, Vice President, Atlantic Region, will be re
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  • ClaimsPro Continues to Add Capacity to Support Eastern Canada’s Windstorms Recovery

    ClaimsPro Continues to Add Capacity to Support Eastern Canada’s Windstorms Recovery

    May 10, 2018
    ClaimsPro, Canada’s independent adjusting and claims management leader, has brought in additional s
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  • ClaimsPro Brings in Additional Support to Address Eastern Canadian Windstorms

    ClaimsPro Brings in Additional Support to Address Eastern Canadian Windstorms

    May 7, 2018
    ClaimsPro, Canada’s independent adjusting and claims management leader, continues to provide claims
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  • ClaimsPro Appoints Chantal Rhodenizer as Director of Insurer Management Services

    ClaimsPro Appoints Chantal Rhodenizer as Director of Insurer Management Services

    May 2, 2018
    ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, t
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  • ClaimsPro Launches Online Enrollment Tool for Independent CAT Adjusters

    ClaimsPro Launches Online Enrollment Tool for Independent CAT Adjusters

    Apr 18, 2018
    ClaimsPro is pleased to announce the launch of a convenient online enrollment tool for independent
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  • ClaimsPro Expands Marine Services Leadership Team with Master Mariner and Chartered Professional Accountant

    ClaimsPro Expands Marine Services Leadership Team with Master Mariner and Chartered Professional Accountant

    Apr 4, 2018
    Captain John Hosty joins as National Director, Marine Services and Patricia Foster joins as Directo
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  • ClaimsPro/IndemniPro Strengthens its Quebec Coverage with the Acquisition of Dubuc, Lessard et Associés and Steve Foster Expertises Inc.

    ClaimsPro/IndemniPro Strengthens its Quebec Coverage with the Acquisition of Dubuc, Lessard et Associés and Steve Foster Expertises Inc.

    Mar 12, 2018
    ClaimsPro/IndemniPro today announced that it has acquired two of Quebec’s leading loss adjusting fi
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  • ClaimsPro Appoints Hussein Visram to Director, Business Development for National Corporate and Broker Accounts

    ClaimsPro Appoints Hussein Visram to Director, Business Development for National Corporate and Broker Accounts

    Mar 2, 2018
    ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, t
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  • ClaimsPro Appoints Kumar Sivakumaran to Vice President, National Operations

    ClaimsPro Appoints Kumar Sivakumaran to Vice President, National Operations

    Feb 21, 2018
    ClaimsPro, Canada’s leading provider of independent claims adjusting services, today announced the
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  • ClaimsPro/IndemniPro’s Specialty Risk Division’s Complex Commercial Industrial (CCI) Unit Enhances Quebec Leadership Team

    ClaimsPro/IndemniPro’s Specialty Risk Division’s Complex Commercial Industrial (CCI) Unit Enhances Quebec Leadership Team

    Jan 3, 2018
    ClaimsPro/IndemniPro, Canada’s largest independent adjusting company is pleased to announce its enh
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  • IndemniPro Announces Quebec Leadership Changes

    IndemniPro Announces Quebec Leadership Changes

    Nov 24, 2017
    IndemniPro, Canada’s leading provider of independent claims adjusting services, today announced org
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  • ClaimsPro/IndemniPro Announces Retirement of Malcolm C. Ross

    ClaimsPro/IndemniPro Announces Retirement of Malcolm C. Ross

    Sep 21, 2017
    ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, a
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  • SCM Insurance Services Announces Strategic Investment from Warburg Pincus

    Aug 31, 2017
    SCM Insurance Services (“SCM” or the “Company”), Canada’s largest independent, privately owned insu
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  • ClaimsPro Deploys CAT Team in Response to British Columbia Wildfires

    ClaimsPro Deploys CAT Team in Response to British Columbia Wildfires

    Jul 12, 2017
    ClaimsPro has mobilized resources across British Columbia to support its clients affected by the on
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  • SCM Expands into the United States with the Acquisition of Nixon & Company, Inc.

    SCM Expands into the United States with the Acquisition of Nixon & Company, Inc.

    May 3, 2017
    SCM Insurance Services, Canada’s largest independent, privately-owned insurance services provider,
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  • ClaimsPro’s Appoints Drew Knox to Lead Transportation, Equipment & Cargo Division

    ClaimsPro’s Appoints Drew Knox to Lead Transportation, Equipment & Cargo Division

    Apr 27, 2017
    Seeking to further enhance the leadership of its team of Transportation, Equipment & Cargo (TEC) ad
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  • ClaimsPro/IndemniPro Appoints Suzie Godmer to Lead Atlantic Region

    ClaimsPro/IndemniPro Appoints Suzie Godmer to Lead Atlantic Region

    Apr 26, 2017
    ClaimsPro/IndemniPro, Canada’s leading provider of independent claims adjusting services, announced
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  • ClaimsPro’s Appoints Paul Féron to Senior Vice President, Manitoba & Ontario

    ClaimsPro’s Appoints Paul Féron to Senior Vice President, Manitoba & Ontario

    Apr 25, 2017
    ClaimsPro, Canada’s leading provider of independent claims adjusting services, announced today that
    Read More
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  • Cira Health Solutions Welcomes Francois Provost

    Apr 4, 2017
    Cira Health Solutions is pleased to announce the appointment of Francois Provost as Account Executi
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