Leadership Team

Chief Officers

Bob Fitzgerald

Chief Executive Officer

T: 416.860.0599

Email Bob Fitzgerald

Ross Betteridge

Chief Operating Officer

T: 905.771.5744

Email Ross Betteridge

Scott Goodreau

Chief Operating Officer – USA

T: 312.646.2334

Email Scott Goodreau

Ken Hansen, CA

Chief Financial Officer

T: 780.930.5302

Email Ken Hansen

Donna Bryden

Chief Human Resources Officer

T: 780.930.5356

Email Donna Bryden

Bikram Daulay

Senior Vice President of Marketing & External Communications

T: 780.930.5321

Email Bikram Daulay

Mike Ackroyd

Senior Vice-President, Information Technology

T: 780.930.5333

Email Mike Ackroyd

Executive Contacts

Lorri Frederick

President, ClaimsPro

T: 905.564.0654

Email Lorri Frederick

Greg McCutcheon

President, Opta Information Intelligence

T: 905.695.6575

Email Greg McCutcheon

Len Copp

President, Xpera Risk Mitigation & Investigation

T: 780.930.5190

Email Len Copp

Patrick Scott

Managing Director, International Programs Group

T: 416.777.4484

Email Patrick Scott

Contact SCM

Contact Specific office
SCM Corporate Contacts
General Information email
Toll-Free: 1.877.279.2706

SCM In the News

ClaimsPro Announces Jeff Stinson to Manage Peterborough Office

Aug 1, 2018

ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, i

ClaimsPro,SCM_WEB_NEWS

ClaimsPro Enhances Transportation, Equipment and Cargo Claims Services with Theft Investigation Specialist

Jul 26, 2018

ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, t

ClaimsPro,SCM_WEB_NEWS

SCM Continues U.S. Expansion with the Acquisition of Affirmative Risk Management

Jul 18, 2018

SCM Insurance Services, Canada’s largest independent, privately owned insurance services provider,

CMI-News,SCM_US_WEB_NEWS,SCM_WEB_NEWS

ClaimsPro Announces Retirement of Wayne Guy, and Appoints Mike Connolly and Calvin Roberts to District Manager roles for Atlantic Canada

May 24, 2018

Following 13 exemplary years with ClaimsPro, Wayne Guy, Vice President, Atlantic Region, will be re

ClaimsPro,SCM_WEB_NEWS

ClaimsPro Continues to Add Capacity to Support Eastern Canada’s Windstorms Recovery

May 10, 2018

ClaimsPro, Canada’s independent adjusting and claims management leader, has brought in additional s

ClaimsPro,SCM_WEB_NEWS

ClaimsPro Brings in Additional Support to Address Eastern Canadian Windstorms

May 7, 2018

ClaimsPro, Canada’s independent adjusting and claims management leader, continues to provide claims

ClaimsPro,SCM_WEB_NEWS

ClaimsPro Appoints Chantal Rhodenizer as Director of Insurer Management Services

May 2, 2018

ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, t

ClaimsPro,SCM_WEB_NEWS

ClaimsPro Launches Online Enrollment Tool for Independent CAT Adjusters

Apr 18, 2018

ClaimsPro is pleased to announce the launch of a convenient online enrollment tool for independent

ClaimsPro,SCM_WEB_NEWS

ClaimsPro Expands Marine Services Leadership Team with Master Mariner and Chartered Professional Accountant

Apr 4, 2018

Captain John Hosty joins as National Director, Marine Services and Patricia Foster joins as Directo

ClaimsPro,SCM_WEB_NEWS

ClaimsPro/IndemniPro Strengthens its Quebec Coverage with the Acquisition of Dubuc, Lessard et Associés and Steve Foster Expertises Inc.

Mar 12, 2018

ClaimsPro/IndemniPro today announced that it has acquired two of Quebec’s leading loss adjusting fi

ClaimsPro,SCM_WEB_NEWS

ClaimsPro Appoints Hussein Visram to Director, Business Development for National Corporate and Broker Accounts

Mar 2, 2018

ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, t

ClaimsPro,SCM_WEB_NEWS

ClaimsPro Appoints Kumar Sivakumaran to Vice President, National Operations

Feb 21, 2018

ClaimsPro, Canada’s leading provider of independent claims adjusting services, today announced the

ClaimsPro,SCM_WEB_NEWS

ClaimsPro/IndemniPro’s Specialty Risk Division’s Complex Commercial Industrial (CCI) Unit Enhances Quebec Leadership Team

Jan 3, 2018

ClaimsPro/IndemniPro, Canada’s largest independent adjusting company is pleased to announce its enh

ClaimsPro,SCM_WEB_NEWS

IndemniPro Announces Quebec Leadership Changes

Nov 24, 2017

IndemniPro, Canada’s leading provider of independent claims adjusting services, today announced org

ClaimsPro,SCM_WEB_NEWS

ClaimsPro/IndemniPro Announces Retirement of Malcolm C. Ross

Sep 21, 2017

ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, a

ClaimsPro,SCM_WEB_NEWS

SCM Insurance Services Announces Strategic Investment from Warburg Pincus

Aug 31, 2017

SCM Insurance Services (“SCM” or the “Company”), Canada’s largest independent, privately owned insu

ClaimsPro,SCM_US_WEB_NEWS,SCM_WEB_NEWS,SCMHS_EDITORIAL,SCMHS_WEB

ClaimsPro Deploys CAT Team in Response to British Columbia Wildfires

Jul 12, 2017

ClaimsPro has mobilized resources across British Columbia to support its clients affected by the on

ClaimsPro,SCM_WEB_NEWS

SCM Expands into the United States with the Acquisition of Nixon & Company, Inc.

May 3, 2017

SCM Insurance Services, Canada’s largest independent, privately-owned insurance services provider,

ClaimsPro,SCM_WEB_NEWS

ClaimsPro’s Appoints Drew Knox to Lead Transportation, Equipment & Cargo Division

Apr 27, 2017

Seeking to further enhance the leadership of its team of Transportation, Equipment & Cargo (TEC) ad

ClaimsPro,SCM_WEB_NEWS

ClaimsPro/IndemniPro Appoints Suzie Godmer to Lead Atlantic Region

Apr 26, 2017

ClaimsPro/IndemniPro, Canada’s leading provider of independent claims adjusting services, announced

ClaimsPro,SCM_WEB_NEWS

ClaimsPro’s Appoints Paul Féron to Senior Vice President, Manitoba & Ontario

Apr 25, 2017

ClaimsPro, Canada’s leading provider of independent claims adjusting services, announced today that

ClaimsPro,SCM_WEB_NEWS