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A Message from SCM Insurance Services Addressing COVID-19

20 March 2020

Like many of you, SCM Insurance Services (SCM) is working diligently to maintain business continuity while taking all necessary precautions to keep our colleagues, our clients, and their customers safe.

Protecting the health of employees and clients is a priority for SCM, and we’re taking the steps we need in order to ensure everyone’s safety. To date we have been educating our employees with comprehensive literature regarding the prevention and status of COVID-19, working from home, limiting attendance in most spaces, putting our internal protocols into action, and respecting the protocols of our clients.

Should further significant disruption from COVID-19 occur, SCM is well positioned to ensure that we are open for ‘business as usual’ and ready to serve our clients. Our company business continuity plan comes into effect which incorporates our pandemic response protocols. We utilize proprietary technology that enables our employees to work remotely or to the closest non-affected company location. All of our technology platforms support remote access and are location agnostic. We can also rely more heavily on our SCM network systems, especially on the capabilities of telecommunication infrastructures. Lastly, as part of our continuity plan, we ensure that all employees are aware of their responsibilities and any protective measures/actions that are required for their safety and the safety of others.

While we cannot yet know the full impact of COVID-19, we would like to reassure our colleagues, partners, employees, and clients that we continue to offer our complete suite of solutions during this time. Our clients can anticipate agility and responsiveness in our service delivery, just as we have always provided.

Should you have any additional inquiries, please contact your local key contact.  We would be pleased to share additional details of our business continuity plan and pandemic response protocols. SCM will continue to provide updates as warranted. We wish you continued health and safety.

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