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Company:

ClaimsPro LP - International Programs Group

Claims Examiner, Transportation - Remote (Little Rock, Arkansas)

Claims Examiner - Transportation

Overview

Reporting to a Claims Supervisor, the Claims Examiner is responsible for investigating and settling transportation and first party claims and third-party claims, with an emphasis on strong communication and customer service, while utilizing state specific guidelines.

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Job Responsibilities:

• Initiate the investigation of new claims
• Make liability/coverage decisions
• Evaluate and negotiate settlements of collision, specified perils, property damage, and transportation losses as appropriate.
• Manage and oversee the work of outside adjusters, appraisers and experts.
• Establish contact with the insured and claimant within established protocol.
• Recognize coverage issues and bring them to the attention of the supervisor.
• Develop basic understanding of liability and coverage principles.
• Recognize state specific laws and claims regulations throughout the United States to insure proper compliance in claims investigation including sending and securing proper documentation.
• Complete research to determine market value on automobiles and heavy equipment to make recommendations on total loss settlement values using proper state valuation methods.
• Summarize and make recommendations for disposition of claims in excess of the individual settlement authority.
• Respond to time sensitive material including but not limited to intercompany arbitration hearings, and department of insurance complaints.
• Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Maintain state license by completing continuing education coursework and/or work towards a claims designation.
• Handle small claim suits as needed.
• Other duties as assigned by the claims supervisor

• Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Qualifications:

• High School Diploma or Equivalent required; Bachelor’s degree is preferred
• Experience with Lloyd’s of London is considered an asset
• Proficient in Microsoft Office ; Experience with Xactimate
• Able to be licensed in states, countries where necessary
• AIC designation preferred

Competencies:

• Use of clear, rational, thinking supported by evidence to audit fees of independent adjusters, appraisers, and other vendors in order to properly manage and pay expense invoices.
• Strong writing skills and proper use of grammar to prepare written status reports for the principal. Document claim file notes clearly with all communications and activities that occur during of handling the claim using factual and objective information.
• Ability to plan and exercise conscious control over the amount of time spent on specific activities.
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

Environment/Working Conditions:

• Dynamic environment with tight deadlines, number and changing priorities
• All prospective employees must pass a background check
• Office environment including prolonged periods of computer use
• Location: Remote working but may require some travel to home office, etc.
• Only US Residents will be considered

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP - International Programs Group

Senior Transportation Examiners - Full Time, Remote (Anywhere in the USA)

IPG works as a Third Party Administrator in the contiguous 48 states, Hawaii, and Puerto Rico    handling a variety of claims including, but not limited to auto physical damage and motor truck cargo.  A nationwide knowledge base is a plus.  Compensation will be based on experience and knowledge. 

This Senior Transportation Examiner position is responsible for investigating and settling transportation first party claims and third-party claims, with an emphasis on industry knowledge around commercial auto physical damage, motor truck cargo, towing, and salvage procedures

Role Responsibilities:

• Initiate the investigation of new claims
• Evaluate coverage and make appropriate policy decisions
• Evaluate and negotiate settlements of collision, specified perils, property damage, and transportation losses as appropriate.
• Manage and oversee the work of outside adjusters, appraisers and experts.
• Develop basic understanding of liability and coverage principles.
• Recognize state specific laws and claims regulations throughout the United States to insure proper compliance in claims investigation including sending and securing proper documentation.
• Complete research to determine market value on automobiles and heavy equipment to make recommendations on total loss settlement values using proper state valuation methods.
• Summarize and make recommendations for disposition of claims in excess of the individual settlement authority.
• Respond to time sensitive material including but not limited to intercompany arbitration hearings, and department of insurance complaints.
• Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Handle small claim suits as needed.
• Other duties as assigned by the claims supervisor

• Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Qualifications:

• High School Diploma or Equivalent required; Bachelor’s degree is preferred
• Experience with Lloyd’s of London is considered an asset
• Proficient in Microsoft Office 
• Preferred experience in Open Office
• Able to be licensed in states, countries where necessary
• AIC designation preferred

Competencies:

• Use of clear, rational, thinking supported by evidence to audit fees of independent adjusters, appraisers, and other vendors in order to properly manage and pay expense invoices.
• Strong writing skills and proper use of grammar to prepare written status reports for the principal. Document claim file notes clearly with all communications and activities that occur during of handling the claim using factual and objective information.
• Ability to plan and exercise conscious control over the amount of time spent on specific activities.
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

Environment/Working Conditions:

• Dynamic environment with tight deadlines, number and changing priorities
• All prospective employees must pass a background check
• Only US residents will be considered
• Office environment including prolonged periods of computer use
• Location: Remote working but may require some travel to home office, etc.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP - International Programs Group

Administrative Assistant - Full Time, In Office (Little Rock, Arkansas)

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Working full time from our Little Rock, Arkansas office and reporting to the Manager, Billing Support, this Administrative Assistant position is the first point of contact for processing adjuster’s letters and reports. 

Role Responsibilities:

• Provide administrative support to the adjusting staff
• Send reports and other correspondence on behalf of the adjusters via fax, email, US Postal Service, or Federal Express
• Communicate with staff regarding necessary attachments for letters and reports
• Make timecard entries for actions taken
• Submit files for billing
• Answer telephone inbound calls received from the queue
• Other related responsibilities and tasks assigned by your immediate supervisor or other management as directed.
• Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Qualifications:

• High School Diploma required or equivalent; some college preferred
• Proficient in Microsoft Excel and other Microsoft Office products
• Good typing and spelling skills preferred

Competencies

• Problem solver
• Strong communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

Environment/Working Conditions:

• Dynamic environment with tight deadlines, number and changing priorities
• All prospective employees must pass a background check
• This position will be working full time in our Little Rock office; Monday-Friday

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP

Field Adjuster, Full-Time, HYBRID (Halifax, NS)

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

Qualifications and Experience:

• University degree or post-secondary education related to insurance
• Minimum of 5 years’ experience
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation
• Advanced communication skills including:
  • Effective written skills including those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
  • Strong commitment to ongoing education and learning.

• To succeed in this role, the ideal candidate should have background/experience in Property (residential and commercial), Casualty, and Bodily Injury claims as well as the following competencies;
• Adjuster’s license, or currently pursuing CIP designation
• Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)
• Previous adjusting experience preferred
• Advanced communication skills including:
  • Effective written skills including grammar and  those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Effective communication skills (verbal, written and presentation)
• Organizational skills
• Interpersonal skills
• Relationship Building skills
• Demonstrated and proven leadership skills
• Sense of urgency and responsiveness

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

ClaimsPro LP

Administrative Assistant - Full-time - In Office (Prince George, BC Canada)

Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same. Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service.

Salary Range - $35k - $45k per year.

ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. 

The key focus of the position is to provide effective and efficient administrative support within a fast-paced environment. The position duties include typing, computer work on our internal software program and MS Office (Excel) file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.
 

Responsibilities:

• Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines,
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner,
• Professional telephone manner and excellent communication skills both written and verbal.
• Ability to problem solve and work well independently and in a team environment,
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively,
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization,
• Ability to work well under pressure and maintain composure in a fast paced and changing environment,
• Maintaining applicable information and data entry within internal claims management software.
• Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files,
• Transcribe data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster,
• Collating reports and statements
• Processing client invoicing for claims and prepare files for closure,
• Administrative support to the branch manager and administrative supervisor as needed,
• Reception relief answer phones and forward calls in a timely, professional and efficient manner,
• Other duties as assigned.

Qualifications & Experience:

• Grade twelve diploma
• A post-secondary diploma in Office Administration will be given preference. 
• Previous experience within a dynamic team will be given preference. 
• Experience in an administrative support environment is preferred 
• Any insurance experience would be an asset
• Previously demonstrated ability to execute high attention to detail 
• Demonstrated ability to manage changing priorities and proven organizational skills 
• Demonstrated behaviors showing initiative behaviors and follow-up skills 
• Demonstrated ability to maintain a high level of confidentiality 
• Demonstrated professionalism and work ethic 
• Proven ability to contribute to and work well within a team environment 
• Intermediate experience with Word, and strong Excel skills are required 
• All other computer applications –must have the aptitude and ability to learn as required
• All prospective employees must pass a background check

Environment/Working Conditions:
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

ClaimsPro LP

Expert en sinistres - Sinistres pour assurance Crime et Cyber (Laval, QC)

× Apply Now

Company:

ClaimsPro LP

Expert en sinistres - Temps plein (Rouyn-Noranda, QC)

ClaimsPro/IndemniPro est le plus grand cabinet indépendant d’experts en sinistres au Canada. Nous employons plus de 700 experts en sinistres indépendants de partout au Canada. Notre équipe est composée de certains des meilleurs et des plus brillants talents de l’industrie et nous leur donnons les outils, la technologie et le soutien dont ils ont besoin pour exceller dans leur carrière et aider nos clients à atteindre leur plein potentiel.  

Pourquoi devriez-vous envisager une carrière chez IndemniPro ?

Vous ferez partie d’une main-d’œuvre dynamique et vous serez formé à l’utilisation de l’industrie technologie de pointe telle que notre logiciel iAdjust.

En tant que l’une des sept sociétés sous l’égide de SCM Services d’assurance, vous avez le potentiel de faire progresser votre carrière dans une multitude de domaines.

Votre charge de travail est équilibrée et vous serez rémunéré pour vos heures facturables.

Vous aurez droit à une multitude d’avantages tels que le remboursement des frais d’études et un régime de soins de santé et de soins dentaires à prestations flexibles qui vous permet de personnaliser votre couverture.

Vous voulez en savoir plus ? Rendez-vous www.scm.ca ou www.claimspro.ca 

Compétences requises:

• Permis d’expert en sinistres, catégorie 5a

• Minimum 5 ans d'expérience

• Excellentes aptitudes à la communication orale et écrite, tant en français qu'en anglais

• À l'aise dans l'utilisation des outils Microsoft

• Titre PAA un atout

• Bonne gestion du temps

• Permis de conduire valide

 

Responsabilités:

• Travaille en étroite collaboration avec l'équipe d'experts et la direction

• Recueillir la version des faits des assurés/tiers/témoins en les interrogeant avec tact et vigilance selon les normes de qualité de nos clients

• Enquêter sur les faits et circonstances afin de déterminer la cause du sinistre et établir la responsabilité s’il y a lieu

• Constater et déterminer l’envergure des dommages selon les normes de nos clients

• Négocier un règlement équitable et satisfaisant pour toutes les parties en cause

• S’acquitter des tâches qui lui sont confiées conformément aux normes de travail, politiques et procédures établies

• Rencontrer les objectifs de production établies par la direction

SCM Services d’assurances et ses filiales accueillent et encouragent les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation. Tous les employés potentiels doivent faire l'objet d'une vérification de leurs antécédents.

SCM Services d’assurances (SCM) et ses sociétés affiliées n'accepteront pas les CV non sollicités envoyés par des tiers recruteurs et demandent par la présente aux agences de ne pas contacter directement les employés ou les gestionnaires de SCM pour leur présenter des candidats.  SCM NE paiera PAS de frais pour tout placement résultant de la réception d'un CV non sollicité et considérera tout CV non sollicité transmis comme une information publique.  SCM accepte les CV soumis directement par les candidats.

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Company:

ClaimsPro LP

Claims Adjuster, Crime & Cyber Claims, Hybrid (Mississauga, ON)

At BBCG Claim Services, an SCM company, the Claims Adjuster will be responsible for investigating and settling claims related to crime insurance, cyber insurance, professional liability insurance, and directors and officers liability insurance (D&O).

BBCG is Canada’s leading claims adjusting firm specializing in surety and crime insurance. With a strong reputation for successfully carrying out our mandates, our professionals are highly qualified and committed to continuing our tradition of delivering quality service.

One of BBCG’s greatest strengths is the ability to combine the diverse professional expertise of our team members to meet the expectations and requirements of our clients.

Why Join SCM?

 We are proud of our employees — and it shows:

• You will be compensated for your billable hours and benefit from a flexible benefits package tailored to your needs, including options for taxable and non-taxable health care spending;
• You will receive support from a local, experienced team and have access to centralized after-hours support;
• You’ll work with software designed by adjusters for adjusters, maintained and enhanced by our internal team of programmers and designers;
• Your continuing education expenses will be reimbursed.

Visit the SCM or BBCG website to learn more.

Responsibilities:

Manage claims from start to finish on behalf of insurers by performing the following tasks:

• Conduct prompt and thorough investigations;
• Schedule and manage meetings with various stakeholders;
• Provide clients with regular updates on developments, coverage issues, and key elements of the assigned files;
• Draft client reports with recommendations, and explanatory letters to insureds and claimants;
• Deliver exceptional customer service by maintaining strong communication with all parties involved;
• Timely and accurately document all relevant developments, including facts and circumstances of the loss and coverage issues;
• Maintain a calendar to manage claim developments effectively;
• Represent clients in disputes and collaborate with professionals such as lawyers, notaries, engineers, architects, accountants, bankruptcy trustees, and others;
• Manage stakeholder expectations, negotiate settlements, and resolve claims in accordance with client instructions.

Education, Skills, and Experience Required:

• Minimum five (5) years of experience as a claims adjuster in one or more of the following areas: crime insurance, cyber insurance, professional liability, and directors & officers (D&O) liability;
• University degree considered an asset (e.g., law, engineering, accounting), or an equivalent combination of education and relevant experience;
• Licensed claims adjuster or in the process of obtaining a license;
• CIP or FCIP designation considered an asset;
• Excellent written and spoken communication skills in both French and English;
• Strong oral and written communication abilities;
• Ability to perform and interpret advanced calculations, including comparative data analysis;
• Knowledge of accounting principles;
• Ability to adapt to different IT environments; advanced proficiency in Excel and Word is an asset;
• Strong attention to detail, investigative mindset, analytical thinking, and the ability to interpret complex legal documents;
• Strong organizational skills with the ability to prioritize daily tasks for effective time and case management;
• Ability to develop and maintain strong business relationships;
• Ability to work independently with minimal supervision;
• Willingness to travel.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

ClaimsPro LP

Part-time/Administrative Assistant - In-Office (Terrace, BC Canada)

Role Summary
 

Our Terrace ClaimsPro office is a is seeking a Claims Administrator to join the team. Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same.  Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service.

ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. The key focus of the position is to provide effective and efficient administrative support within a fast-paced environment. The position duties include typing, computer work on our internal software program and MS Office, file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.

This position is primarily in-office with the potential for hybrid opportunity.

The hourly range for this role is $19.00-$23.00 per hour.

 
Responsibilities:

• Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
• Professional telephone manner and excellent communication skills both written and verbal
• Ability to problem solve and work well independently and in a team environment
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Ability to work well under pressure and maintain composure in a fast paced and changing environment
• Maintaining applicable information and data entry within internal claims management software.
• Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files
• Transcribe data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster
• Transcribing reports and statements when required
• Processing client invoicing for claims and prepare files for closure
• Administrative support to the district manager, assistant branch manager and property supervisor as needed
• Coordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiries
• Reception relief answer phones and forward calls in a timely, professional and efficient manner
• Other duties as assigned

Qualifications and Experience:

• Grade twelve diploma
• A post-secondary diploma in Office Administration will be given preference. 
• Previous experience within a dynamic team will be given preference. 
• Experience in an administrative support environment is preferred 
• Any insurance experience would be an asset
• Previously demonstrated ability to execute high attention to detail 
• Demonstrated ability to manage changing priorities and proven organizational skills 
• Demonstrated behaviors showing initiative behaviors and follow-up skills 
• Demonstrated ability to maintain a high level of confidentiality 
• Demonstrated professionalism and work ethic 
• Proven ability to contribute to and work well within a team environment 
• Intermediate experience with Word, and strong Excel skills are required 
• All other computer applications –must have the aptitude and ability to learn as required
• All prospective employees must pass a background check

Environment/Working Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

ClaimsPro LP

Senior Field Adjuster, Liability Claims, HYBRID (Calgary, AB)