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Company:

Cira Health Solutions LP

Assessment Centre Coordinators - part-time – (Markham)

Job Description Summary:

Job Description:

Job Description

This is a part-time casual position - up to 20 hours a week. Your hours are determined based on assessments booked and shifts will include working some Saturdays.

As an Assessment Coordinator, you are responsible for completing the day to day operation of the clinical assessment centres that complete independent medical assessments, including answering phones and responding to our customer’s needs. You are also responsible for ensuring that our claimants have a pleasant experience, while attending an assessment at our clinic. The Assessment Coordination team is client focused and deadline driven. The overall mandate requires all assessments to be completed according to each client's guidelines and Cira’s service excellence standards.

Job Responsibilities:

• Be the first great impression for our clients’ experience with Cira;
• You are responsible for:
  • Answering phone calls and transferring calls in a timely manner and responding to enquiries efficiently;
  • Returning all messages within a defined service standards;
  • Cleaning Assessment rooms after each assessment;
  • Ensuring waiting rooms are clean;
  • Ensuring Assessor needs are met;
  • Check in examinees and verify claimant’s identification;
  • Completing Reminder calls when required;
  • Ensuring all intake forms are completed and tracked for internal assessments in a timely manner;
  • Recording appointment outcomes;
  • Arranging Taxi, Translation and Chaperone services;
  • Performing administrative duties as needed.
• Daily review of Assessment Centre Schedules and reporting of results to Team Lead;
• Adherence to strong communication and exceptional customer skills;
• Make recommendations for workflow efficiencies using a collaborative approach;
• Resolve day-to-day Claimant questions/issues and escalate as required;
• Assist with daily issues/concerns from both internal and external customers;
• In Complex cases, obtain assistance from Team Lead and/or Director of Operations and/or other members of the team;

Qualifications & Education

• High school diploma or college/university degree, or preferred equivalent experience
• Strong communication skills, both written and verbal
• Detail oriented
• Ability to support departmental and organizational goals and objectives
• Ability to work independently and respond to multiple changing demands and deadlines with demonstrated ability to work under pressure of competing demands
• Strong organizational and analytical skills
• Strong interpersonal skills
• Minimum of 1 year of related industry experience

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP

Bilingual Claims Service Representative (Overnight)

Job Description Summary:

Job Description:

Role Summary Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

** Initial training will be onsite in Mississauga, upon which the candidate will transition to a work from home environment.

* Please note that this position requires shift work on a seven (7) day rotating basis between the hours of 12AM to 8AM, 7PM to 3AM, and 4PM to 12AM.
*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week. Will need to work in the Mississauga office during the training period with the possibility of being home-based afterwards.
** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality
• High level of motivation
• A sound knowledge of telephone etiquette

Responsibilities
• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to ECS menu
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

ClaimsPro LP

Bilingual Claims Service Representative - Full-time (Mississauga/Remote)

Job Description Summary:

Job Description:

We are looking for Bilingual French/English speaking Customer Services Representatives to join this growing team! Multiple roles available.

• Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

  
  * Please note that this position requires shift work on a seven (7) day rotating basis 24 hours a day.

  
  *Only candidates fully bilingual in French and English will be considered
  *This is a full-time opportunity, and will require 37.5 hours of work per week.  Initial training will be onsite in Mississauga then we will sponsor a work from home environment

** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **


Responsibilities

• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to ECS menu
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required

• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

Opta Precise Services LP

Bilingual Commercial Loss Control Inspector - Fee schedule (Ottawa)

Job Description Summary:

Job Description:

PRECISE Loss Control Specialists assess various properties on behalf of insurance companies and provide loss prevention recommendations to reduce the frequency and severity of losses arising from fire, crime and liability. They are usually involved in higher value residences, commercial buildings, government facilities and manufacturing plants risks where there are complex processes and many exposures to loss. 

We are the largest risk inspection company in Canada and the only risk inspection company that is truly national in scope. With decades of experience and an expert team of loss control specialists, appraisers, valuation professionals, and risk managers, we provide a broad selection of products and services with the valuable risk information needed to profitably manage property risk portfolios.

At its core, PRECISE is its people. Together, we deliver world-class service through an uncompromising commitment to quality and innovative business solutions for our customers and stakeholders.

To learn more about Opta Precise Services, please visit https://optaintel.ca/Solutions/Opta-Precise-Services

Competencies required to succeed 
Maximum enjoyment and performance will be achieved in this job if you: 
•Prefer to organize their own activities and priorities, and is naturally motivated to reach goals and meet schedules 
•With more of a specialist approach to tasks and activities, have an interest in developing and demonstrating technical knowledge and skillfulness with tasks 
•Are concerned about accuracy and thoroughness and are inclined to be hands-on 
•Are often lively, confident in social situations, genuinely interested in others, and can be engaging in social situations 
•Seek a busy work environment with a stimulating pace without direct management 
•Want recognition for meeting deadlines, taking initiative, setting and meeting priorities, and their attention to details 
•Are self-motivated and don’t procrastinate by completing tasks quickly and accurate
 
Responsibilities 

Specifically, our Loss control specialists: 
•Access the internal database and take ownership of assessment files
•Schedule appointments with clients to visually assess the properties (about 10% time allocation) at a mutually convenient time for the insured.
•Travel to the properties and with property managers, tour and assess for risk features (about 50% time allocation)
•While touring the properties, take photographs, measure rooms and the structure, inspect features such as fire prevention systems, heating equipment, and fuel storage tanks
•Converse with property managers to understand the history of the property, any risks, and answer any questions they might have
•Prepare a detailed reports using the internal programs identifying the fundamental construction and equipment details, risk assessment, and replacement cost value (about 40% time allocation)

Accountabilities
•You complete at least 40 field assessment reports completed monthly. Compensation is based on a per inspection rate guide.
•Your reports have no errors or omission.
•Your continually expand your expertise so you can assess more complex properties.

 To the owners of the assessed properties:
•You have the tact and professionalism for convenient, excellent experiences for the insured and clients.
 

Education, knowledge and experience required

•Post-secondary education in insurance, construction, or engineering will provide a solid technical foundation to recognize and identify construction and equipment details.
•Experience with building codes, fire services, construction and maintenance is preferred.
•Very good computer skills including using a database, typing speed & accuracy, use of short-cuts, and word processing is essential to efficiently and effectively creating reports. Use of specific software such as Microsoft Office, Xactimate, and sketch tools is a definite asset.
•Skillful communication techniques for customer service and report writing.

•Ability to read, write, and communicate fluently in French and English is required.

Environment & Working Conditions
•Ability to work autonomously since the role is mostly home-based.
•Extensive travel is involved within a region requiring a valid driver’s license and a reliable vehicle.
•Entering the buildings requires tact and professionalism and may require appointments to be scheduled in the evenings and on weekends.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

Cira Health Solutions LP

Bilingual Reports Coordinator (editing skills) - Mississauga

Job Description Summary:

Job Description:

The Reports Coordinator (editor) ensures the provision of efficient administrative services and procedures. This is an editorial role.  The Reports Coordinator is responsible for working with the clinical staff and all members of the team to effectively coordinate reports workflow within a timely manner, and within customer guidelines, KPIs and SHIs. This entails full quality assurance administrative duties, for all product lines including Property and Casualty, Employer, Life and Health, Med–legal and Catastrophic files.  Quality Assurance responsibilities will include proofing and reviewing of clinical reports submitted to Cira from the assessor, which entails checking for grammar and spelling errors, confirming administrative level information details, reviewing file documentation references for accuracy and ensuring that all questions asked by the referral source are appropriately addressed. In addition, this position will involve general administrative duties such as sending reports to assessors for sign off, tracking reports in the database, faxing, scanning, linking reports and dictations, staff assignment, and communicating with assessors and clients as necessary.  This role may be required to perform medical transcription duties as required and as determined by assignment. 

Competencies required to succeed

• Strong editorial skills
• Strong communication skills, both written and verbal
• Strong, accurate, keyboarding skills
• Detail oriented
• Ability to support departmental and organizational goals and objectives
• Ability to work independently, and respond to multiple changing demands and deadlines with demonstrated ability to work under pressure of competing demands
• Strong interpersonal skills: external (clients/assessors) and internal (personnel)
• Strong organizational and analytical skills
• Advanced computer skills with ability to learn new programs quickly and employ a variety of software applications (e.g. Advanced proficiency of Microsoft Word, Windows Explorer, Outlook and Microsoft Excel are required).
• Familiarity with appropriate legislation as well as industry forms and requirements an asset
• Medical terminology and/or transcription an asset

Report Review/Quality Assurance

• Ensure adherence to company and industry technical standards as required by legislation and client requirements (e.g., CARF, SABS, Clinical College Policies, Rules of court, PIPEDA etc.)
• May be asked to communicate with clients and assessors as needed.

Responsibilities

• As part of the critical cross referencing requirement, review complex reports and ensure optimum report quality within all functional areas including the following
• The overall content of the report conforms with all applicable technical and legislative requirements as above
• Client questions are addressed within the assessment process
• Provided file documentation is reviewed and integrated within the report in an accurate and comprehensive manner
• Other duties as assigned

Education, knowledge and experience required

• University degree (preferred)
• Healthcare education/training is an asset
• Editorial experience required
• Medical Transcription Certificate and/or Medical Terminology is an asset
• Experience in the IME, insurance or legal environments is preferred
• Knowledge and familiarity with relevant provincial or market segment legislation is an asset

Environment/Work Conditions

Need to be physically able to work regular shifts and to understand and support client impacts of service.   

Will be required to work different shifts to ensure 7:00 am to 8:00 pm EST (9 – 5 or 10 – 6, or 12 – 8)coverage to support assessors and clients.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

Pario Engineering and Environmental Sciences LP

Business Development Manager - Central Region - Insurance experience (Concord)

Job Description Summary:

Job Description:

Ready to join an industry leader? Are you a go-getter and ready for a challenge?

Pario Quantify, the leading provider of appraisal services in Canada and an SCM company, is looking for a Business Development Manager for Canada’s central region. If you are energetic, motivated, and ready to join a great team, consider taking on this new challenge!

As a key member of the Business Development team you will utilize your initiative, drive, and business acumen to promote and develop new business and grow the existing customer base as per the provincial plan. This position offers exceptional opportunity for career growth with an established organization.

We are a fast-paced environment that benefits from strong leadership and powerful ideas. Competitive wages, good benefits, and a solid team environment come standard. SCM has over 30 years of history, but we’re not stuck in the past. Innovation is more than a buzzword, it guides how we do business, so bring your expertise, ideas, and experience and let’s get to work.

Responsibilities

Reporting to the Vice President National Operations, the Business Development Manager will;

• Develop regional growth by development of existing clients and generating new clients.
• Manage and develop current customer client base – Brokers, Private Insurers and Corporate Canada
• Manage and develop new customer accounts – Brokers, Private Insurers and Corporate Canada
• Monitor account financial performance including expense management and receivables
• Communicate with the client to identify customer service standard, variances and feedback, and coordinate resolution of variances within the regional team
• Communicate and work closely with the Director of Eastern Canada
• Have flexibility regarding travel including overnight trips as well as participation in our CAT team which could include deployment away to assist our customers in other provinces.

Qualifications

• A degree in Business (or related discipline) preferred
• 5 years of proven experience in an account management capacity
• 5 years experience within Claims and Property or Casualty experience mandatory
• Relationships on the claims side a strong asset
• Technically savvy (Advanced Excel, Word and PowerPoint)
• Excellent communication skills. Quick and accurate communication is key, whether it be email, mail or phone

Environment/Work Conditions  

• Regular travel required in the Region; travel outside business hours

 
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

Pario Engineering and Environmental Sciences LP

Chef de projet et intervenant d’urgence en cas de déversement - Project Manager - Emergency Response - (Montreal, QC, Canada)

Job Description Summary:

Job Description:

Chargé de projet – Intervention d’urgence – Province de Québec

Pario (Pario Engineering & Environmental Sciences LP) est une société pancanadienne de consultants spécialisée dans les segments du marché de l’assurance et de la gestion des risques.

Pario est actuellement à la recherche de chargés de projet intermédiaire à sénior pour se joindre à notre équipe. Le candidat sera amené à effectuer la gestion de projets en intervention d’urgence et réhabilitation environnementale, à participer au développement des affaires et au rayonnement de l’organisation au Québec.

Principales tâches

Le chargé de projet sera amené à effectuer de la gestion de projet de réhabilitation environnementale et de réaménagement à la suite de déversement lié au transport, au mazout résidentiel et aux déversements commerciaux de produits chimiques.

• Planifier et coordonner l’intervention d’urgence, y compris les enquêtes initiales et la planification corrective en temps réel;
• Assurer la production et le bon déroulement des travaux (maintien en poste et gestion des sous-traitants, contrôle des coûts, surveillance de terrain, etc.);
• Documenter les travaux et la gestion des activités de réhabilitation;
• Assurer les communications et le suivi auprès des clients et des fournisseurs;
• Rédiger des rapports techniques;
• Participer au développement et à la croissance de l’entreprise.

Compétences  recherchées

• Diplôme en sciences, en génie ou diplôme connexe avec expérience pertinente;
• Expérience minimale de 2 ans dans le domaine de l’environnement et la gestion de projet;
• Connaissance des lois et règlements;
• Être autonome, dynamique, débrouillard, motivé et axé sur les résultats;
• Aptitudes en communication, gestion de projets et rédaction;
• Bilinguisme (français et anglais) un atout;
• Posséder un permis de conduire et un véhicule.

Conditions de travail

• Environnement de travail dynamique et stimulant;
• Poste en télétravail (Pario fournissant tous le nécessaire à l’installation du poste de travail);
  • Le candidat sera idéalement basé autour d’un grand centre tel que Montréal, Québec, Sherbrooke ou Trois-Rivières.
• Être apte à se déplacer partout au Québec;
• Flexibilité d’horaire et volonté de travailler après les heures normales de travail et les fins de semaine lorsque requis.
• Rémunération et avantages concurrentiels avec un programme de primes transparent basé sur le rendement du chargé de projet.

Project Manager - Emergency Response

Province of Quebec - will consider candidates from any of these locations

• Montréal
• Laval
• Montérégie
• Québec
• Sherbrooke
• Trois-Rivières
• Drummondville

Pario Engineering & Environmental Sciences LP (Pario), is a niche consulting firm working almost exclusively within the insurance and risk management market segments providing environmental science, emergency response and forensic engineering services.  These services are provided out of our locations Halifax, Moncton, Quebec City, Montreal, Ottawa, Kingston, GTA, Kitchener/Waterloo, Simcoe, London, North Bay, Thunder Bay, Grande Prairie, Edmonton and Calgary.  Projects are generally managed on a time and material basis and range in size from $20,000 to $2,000,000. 

Pario is currently searching for an intermediate to senior Project Manager to join our remediation and emergency response team located in Montreal. The successful candidate will manage projects typically related to transportation, residential fuel oil and commercial chemical spills.

The role will include:

•             Emergency response activities including initial investigation, real time remedial planning, retaining and managing sub-contractors, cost control, field supervision and documentation.

•             Client and regulatory report preparation and liaising with regulators and other stakeholders.

•             Client engagement and participation in business development activities.

Requirements:

•             Degree in Science or Engineering (Environmental or Earth Sciences preferred) or related diploma with applicable experience.

•             A minimum of five years experience within the environmental field with at least two years of project management experience.

•             Experience in soil and groundwater remediation projects including delineation, monitoring and management.

•             Experience with invoicing, budgeting, and other areas of project management.

•             Strong verbal and written communication skills.

•             Team oriented.

•             Willingness to work after hours, on weekends when required

The right individual will need to be a dynamic, self-motivated and result oriented professional.   While the end product of these projects will involve issuing scientific reports, the main objectives are to mitigate the loss, remediation the site and support our clients closing their files, in the most cost-effective manner. 

Pario is part of the SCM group of companies.  We provide competitive compensation and benefits with a transparent bonus program based on the project manager’s performance.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

ClaimsPro LP

Claims Adjuster (Multi-Line) Whitehorse

Job Description Summary:

Job Description:

• Direct field investigations as required for exposure and within account guidelines parameters. 
• Make initial contact as per account guidelines. 
• Report to client as per account guidelines. 
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements 
• Provide high level of customer service to clients and the insured 

• University degree or post-secondary education related to insurance
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation
• Previous adjusting experience preferred
• Proficient in Xact and Xactanalysis
• Advanced communication skills including:
  • Effective written skills including those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
  • Strong commitment to ongoing education and learning.

• The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

• To succeed in this role, the ideal candidate should have background/experience in Auto, Property, Casualty, Commercial General Liability, Accident & Benefits (Section B), and Bodily Injury claims as well as the following competencies;
• Effective Analytical Skills
• Effective communication skills (verbal, written and presentation)
• Organizational skills
• Interpersonal skills
• Relationship Building skills
• Demonstrated and proven leadership skills
• Sense of urgency and responsiveness

• Environment/Working Conditions

• This position requires some travel
• Start-up environment
• Positive Team Dynamics
• All prospective employees must pass a background check
• Time Allocation estimations are subject to change

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Company:

ClaimsPro LP

Claims Service Representative

Job Description Summary:

Job Description:

Role Summary The key focus of this position is to provide immediate and customer-focused assistance to policy holders who are reporting insurance claims. The CSR must document initial loss details and activities to ensure that the caller’s experience timely and service-oriented disposition of calls.

* Please note that the hours of work are operationally dependent and based on a rotating schedule over 24 hours per day / 7 days per week

** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

Competencies required to succeed This role requires someone with high attention to details and enjoys doing things in a systematic way, while at the same time able to effectively deal with a high-pressure work environment and meeting deadlines.
He/she must:
• Be action/results oriented, with ability to take initiative
• Possess strong written and verbal communication skills
• Have mature and friendly disposition in dealing with pressures at work
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Have intermediate computer skills and ability to learn new computer system
• Professional demeanor and strong customer service & interpersonal skills (pleasant and friendly mannerism; ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization;
• Excellent organizational skills / ability to prioritize / to follow instructions as well as take responsibility for their actions
• Able to work in fast paced, evolving environment

Responsibilities
• Sign into phone queue and answer calls in accordance with client call scripts
• Intake, setup and triage claims via email, fax, web submission, and telephone
• Ensure claims are setup up accurately as per account instructions
• Ensure claims are fully assigned within target timeframe
• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required
• Triage property loss in accordance with severity scale
• Arrange for contractor and vendor assignments
• Arrange for the dispatch of field adjusters or vendor partners when required
• Maintain database of service lapses reference for root cause, report trends and make recommendations to Management
• Complete daily invoicing of client specific invoices
• Achieve and maintain established service level metrics
• Other duties as assigned

Education, knowledge and experience required
• Post-secondary education
• Minimum 3 years previous experience in an administrative/customer service role
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal – French is an asset

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP

Claims Service Representatives needed - Part Time (Mississauga/Remote)

Job Description Summary:

Job Description:

We are always looking for great talent. Come join our Customer Representative team! 

The CSR will provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

Please note that this position requires shift work on a 7 day rotating basis 24 hours a day. Initial training will be onsite in Mississauga then we will sponsor a work from home environment

Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality
• High level of motivation
• A sound knowledge of telephone etiquette

Responsibilities
• Setup and create claims in dedicated client system
• Provide personalized customer service of the highest level
• Review documents and ensure accuracy when completely data entry.
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
• Post secondary education
• Minimum 1 year administrative experience or call centre experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal required
• Attention to detail

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process