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Company:

ClaimsPro LP

Accident Benefit Adjuster

Job Description Summary:

Job Description:

Why join ClaimsPro? We are proud of our people and it shows:

• you will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;
• your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;
• you will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;
• you will be supported by experienced local claims support, centralized after hours support, and dictation services;
• your claims load is supported by senior executives and business development staff from coast to coast;
• you are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;
• you are working in parallel with other SCM Insurance services - RMS Risk Management, XPERA Risk Mitigation & Security, ESM Emergency Security Management, SCM Health Solutions, IPG International Programs Group, PARIO Engineering and Environmental Sciences, and OPTA Information Intelligence.
• your continuous education fees are reimbursed to maintain your license;
• your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.scm.ca or www.claimspro.ca to learn more

Competencies

• Strong communication skills
• Excellent interpersonal skills demonstrated through a positive attitude and team player attributes
• Strong investigative skills
• Willing to take on new challenges under the mentorship of a seasoned professional
• Excellent organizational skills and ability to multi-task
• Ability to work in a fast-paced, high pressure environment
• Knowledge of medical terms.
• Ability to read and interpret medical reports.

Responsibilities

• Adjust  a Large case load of AB files and provide direction to field adjusters.
• Process accident benefit claims in accordance with legislation, and using ClaimsPro Internal tracking for AB Claims.
• Prepare reports for the Motor Vehicle Accident Claims Fund.
• Handle FSCO Mediations.
• Participate in all aspects of FSCO Arbitration proceedings including settlement conferences, which may include travel to different locations.
• Meet productivity objectives set out by the company

Qualifications & Experience

• A minimum of five (5) years of previous accident benefits adjusting experience is required.
• Previous experience handling complex and CAT files is an asset .
• Adjuster’s license, CIP, or you must be prepared to enrol in insurance institute courses to obtain CIP designation.
• Demonstrated abilities in problem solving, communication, producing effective written material and organizational skills are necessary.
• Sound knowledge of SABS.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

#CPROADJ

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Company:

ClaimsPro LP - Shared Services

Accounts Receivable Administrator

Job Description Summary:

Job Description:

Overview

Reporting to the Accounts Receivable Manager, you will play a key role in achieving the goals of the department while fostering an environment of high performance.  As a key member of the Finance team, you will contribute your expert knowledge to ensure that SCM’s corporate accounting activities comply with generally accepted accounting principles, trust law, regulatory requirements and industry practices. 

The successful candidate will maintain excellent relationships with internal clients and customer representatives.

• Recording and posting of payments using Great Plains and SCM’s payment application program in compliance with financial policies and procedures
• Regular bank deposits using Remote Cheque Scanner and occasionally at the bank
• Ensuring Accounts Receivable Legers are balanced weekly and before month end
• Processing of monthly adjustments as assigned
• Occasional involvement in opening of mail and listing in Deposit Summary
• Resolving payment issues and client inquiries in a timely manner and entering notes in the system for record keeping
• Electronic filing and maintenance
• Respond to audit inquiries in a timely manner.
• Special projects as assigned.
• Other financial duties as required

• Grade twelve diploma
• Preference will be given to candidates with or working towards accounting certificate or diploma
• Minimum 2-5 years’ experience in Accounts Receivable
• Solid understanding of basic accounting principles
• Demonstrated strong attention to detail and accuracy.
• Advanced Excel skills
• Previous business to business insurance experience is an asset but not required
• Demonstrated proven organizational skills and ability to prioritize
• Previous experience within a dynamic team will be given preference
• Demonstrated behaviors showing initiative and follow-up skills
• Demonstrated ability to maintain a high level of confidentiality
• Demonstrated professionalism and work ethics
• Ability to work independently with little supervision
• Proven ability to contribute to and work well within a fast-paced and high-volume team environment

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Company:

ClaimsPro LP - Shared Services

Accounts Receivable Collections Clerk

Job Description Summary:

Job Description:

Reporting to the Accounts Receivable Manager, you will play a key role in achieving the goals of the department while fostering an environment of high performance.  As a key member of the Finance team, you will contribute your expert knowledge to ensure that SCM’s corporate accounting activities comply with generally accepted accounting principles, trust law, regulatory requirements and industry practices. 

The successful candidate will maintain excellent relationships with internal clients and customer representatives.

Job Responsibilities

• Collection, Reconciliation and General Administration of an Assigned Portfolio of Accounts
• Creation of monthly collection lists and ad hoc reports as required
• Resolve payment issues and respond to client inquiries in a timely manner recording notes in appropriate SCM systems for documentation and follow up purposes
• Identify areas of collections including follow-up and potential 3rd party collection requirements
• Assist with administration of the AR Work Order system

• Strategically maximize collection activities and look for opportunities for lean process implementations.
• Cross training on administrative related duties

• Assist administration team in payment allocation during peak periods of the month
• Respond to audit inquiries
• Special projects as assigned
• Occasional involvement in opening of mail and listing in Deposit Summary
• Other financial duties as required

• Grade twelve diploma
• Preference will be given to candidates with or working towards CCP designation or an accounting certificate/diploma
• Minimum 2-5 years’ experience in an Accounts Receivable environment with a focus on collections
• Solid understanding of basic accounting principles
• Demonstrated strong attention to detail and accuracy.
• Advanced Excel skills

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Company:

ClaimsPro LP

Adjoint(e) administratif(ve) - Dactylographe

Job Description Summary

Job Description:

Le poste en bref
Pour exercer ce métier, il est indispensable de faire preuve d'organisation et de rigueur. L`adjoint(e) Dactylographe sera chargé(e) de la Rédaction et transcription de rapports.

Formation, connaissances et expérience requises
• Secondaire V
• Un minimum de 2-4 années d'expérience
• Excellente connaissance des logiciels MS Office - surtout Word
• Vitesse et précision
• Bon esprit d'équipe
• Bilingue : pour la transcription de dictées anglaise et française ( atout)

Responsabilités
• Rédaction et transcription de rapports.
• Monter des dossiers pour envoyer aux clients.
• Préparer des lettres.
• Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc.
• Courtoisie envers les clients internes et externes
• Exactitude dans la production d’information
• Fiabilité envers l’équipe

Compétence requises pour réussir
• Sens de l’organisation
• Souci du détail
• Approche axée sur la prestation de services de qualité aux clients
• Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement
• Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens

Environment/Work Conditions
SCM Services d’assurance et ses affiliés accueillent et encouragent les demandes de personnes défavorisées. Les logements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation

Role Summary
*The successful candidate must be bilingual in English and French*
The administrative assistant will be responsible for all administrative support for several adjusters in our Westmount location. The individual will help organize and structure the activities of the claims adjuster(s) in the branch and ensure timely delivery of reports and documents to claimants, insureds and our principal(s) on the files.

Competencies required to succeed
• Excellent skills in organizing and controlling work
• Attention to detail
• Strong customer service skills including a strong sense of urgency on sensitive matters
• Capacity to communicate effectively, with ability to listen actively and to express ideas clearly
• Excellent ability to collaborate effectively with colleagues; capacity for excellent human relations and ability to manage people with tact

Responsibilities
• Prepare the opening of claims files attaching the required document
• Write and send letters
• Dictation of claims and required documents
• Transcribe and prepare claims reports according to adjusters’ instructions.
• Preparing invoicing on files
• Collect on outstanding accounts receivables
• Make photo copies and scans of documents
• Performs general office duties including answering phone calls, filing, etc.

Education, knowledge and experience required
• High school diploma
• Bilingual – ability to work in English and French ( asset )
• Experience in dictation is an asset
• Mastery of MS Office software – especially Word
• Accuracy and rapidity of work
• Excellent team spirit

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP

Adjuster - Bilingual English/Mandarin

Job Description Summary:

Job Description:

• The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.
• To succeed in this role, the ideal candidate should have background/experience in Property, Casualty, Auto, Accident & Benefits (Section B), and Bodily Injury claims as well as the following competencies;
• Effective Analytical Skills
• Effective communication skills (verbal, written and presentation)
• Organizational skills
• Interpersonal skills
• Relationship Building skills
• Demonstrated and proven leadership skills
• Sense of urgency and responsiveness

Qualifications and Experience:

• University degree or post-secondary education related to insurance
• Bilingual English/Mandarin
• Minimum of 3 years’ experience
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation
• Advanced communication skills including:
  • Effective written skills including those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
  • Strong commitment to ongoing education and learning.

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Company:

ClaimsPro LP

Adjuster - Property/Liability

Job Description Summary:

Job Description:

ob Description:

Overview

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential. 

Why should you consider a career with ClaimsPro?

• You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust software.
• As one of the seven companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.
• Your workload is balanced and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

Want to learn more? Visit www.scm.ca or www.claimspro.ca

Job Responsibilities

• Investigate, negotiate and settle claims 
• Claim investigations as required for exposure and within account guidelines parameters. 
• Make initial contact as per account guidelines. 
• Report to client as per account guidelines. 
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements 
• Provide high level of customer service to clients and the insured 
• Participate and share ownership and responsibility for after hours customer service requirements

Qualifications & Experience

• University degree or post-secondary education related to insurance
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Can qualify for appropriate level of Adjuster’s license, and currently pursuing CIP designation
• Proficient in the use of Xactimate and XactAnalysis.  Certification in Level 1 or Level 2 preferred
• Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)
• Previous adjusting experience preferred
• Advanced communication skills including:
  • Effective written skills including grammar and  those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
  • Strong commitment to ongoing education and learning.

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

• To succeed in this role, the ideal candidate should have background/experience in Property and Commercial General Liability claims as well as the following competencies;

• Effective Analytical Skills

• Effective communication skills (verbal, written and presentation)
• Organizational skills
• Interpersonal skills
• Relationship Building skills
• Demonstrated and proven leadership skills
• Sense of urgency and responsiveness

Environment/Working Conditions

• This position requires some travel
• Start-up environment
• Positive Team Dynamics
• All prospective employees must pass a background check
• Time Allocation estimations are subject to change

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

Pario Engineering and Environmental Sciences LP

Administrative Assistant

Job Description Summary:

Job Description:

Role Summary:

You will provide administrative support services in claims creation. You will also perform other administrative and clerical support to various branch staff. This role requires the flexibility to be available for an 7.5 hour shift.

Job Responsibilities

• Helping with files to be billed within specified time frame, as per account instructions
• Assisting with payments are to be issued accurately and as per account instructions
• Providing Assistance to Various Stakeholders
•  Covering Reception’s Breaks as required
• Handling tasks for dedicated teams
• Proper handling of correspondence for National Account employees and maintaining a catalogue of electronic devices
• Assisting with scanning project for closed files
• Completing data integrity updates

Qualifications & Experience

• Post-secondary education in administration
• Minimum 1 years’ experience in an administrative support role, specifically in the insurance industry.
• Very strong excel and power point  skills
• Demonstrated ability to maintain a high level of confidentiality
• Demonstrated professionalism and work ethic
• Proven ability to contribute to and work well within a team environment
• Must have the aptitude and ability to learn as required
• Intermediate experience with Microsoft Word required

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Company:

Opta Precise Services LP

Administrative Assistant ( Laval )

Job Description Summary:

Job Description:

Le rôle en bref :

•  Soutenir et aider l'équipe dans ses activités quotidiennes en assurant une gamme complète de services de soutien administratif.

Compétences requises pour réussir :

• Sens de l’organisation
• Souci du détail
• Approche axée sur la prestation de services de qualité aux clients
• Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement
• Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens

Responsabilités :

• Préparer l'ouverture des dossiers en expertise et y joindre les documents nécessaires.
• Monter des dossiers en chaudières et machines pour envoyer aux clients.
• Préparer des lettres.
• Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc.
• Soutenir le personnel dans la révision de dossiers en assurance des particuliers

Responsabilisations (et envers qui) :

• Courtoisie envers les clients internes et externes
• Exactitude dans la production d’information
• Fiabilité envers l’équipe

Formation, connaissances et expérience requises :

• Secondaire V
• Un minimum de 2 années d'expérience
• Excellente connaissance des logiciels MS Office - surtout Word et Excel
• Vitesse et précision
• Bon esprit d'équipe
• Parfaitement bilingue
• Bonne connaissance de la construction ou issue du domaine de la rénovation résidentielle

SCM Services d'assurances et ses affiliés accueillent et encouragent les demandes d’emploi de personnes défavorisées. Des mesures d'adaptation sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation

#OPTASJ

Nouveau bureaux à Laval !

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Company:

ClaimsPro LP

Bilingual Claims Triage Specialist

Job Description Summary:

Job Description:

Role Summary  

Provide front-line quality customer services and fulfill an important role in the claims creation process for new claim reports received via email, fax, and telephone. Perform claims triage on new losses by engaging designated resources, claim units, and/or protocols to respond to defined categories of high-profile, complex claims nationally. Take part of a phone queue primarily receiving inbound calls, though some outbound call follow up is required. All calls require documentation and data entry for claims creation and follow up. 

This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday.

Competencies required to succeed      

• Professional demeanour and strong customer service skills
• Superior communication skills both written and verbal
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Ability to work well under pressure and maintain composure in a fast paced and changing environment
• Reliable and punctual
• Ability to work independently with minimum supervision
• Ability to use good judgment and hit the ground running
• Previous insurance experience is a definite asset as are CIP courses or a willingness to take
• CIP courses through the Insurance Institute
• Bilingual, Fluent in English and French

Responsibilities      

• Field and enter new claims reports received through a variety of methods, such as email, telephone, and fax.
• Triage new claim notices and report, as applicable, to all layers or as specifically instructed by the Claims Advocate.  Reporting in line with service level agreement.
• Identify type of loss and coordinate response to defined categories of loss events across all lines of business.
• As applicable, manage and distribute incoming email communication from seven zonal email boxes.
• Identify the immediate needs and requirements of incoming new losses. – is it immediate and high priority.
• Provide training/mentoring and technical expertise to the internal organization and business partners for succession planning purposes.
• Provide administrative support and assistance when required.
• Generate ad-hoc statistical reports as required.
• Support process improvements and share these with management.
• Follow up with external insurers/adjusters regarding claim number and reserves

Education, knowledge and experience required      

• Post-secondary education
• Insurance industry experience/exposure preferred
• Minimum 3 years’ experience in a customer service/support role required
• Previous experience working in a call center environment or on a queue preferred
• Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
• Strong computer skills with an aptitude/ability to learn new software/databases
• Bilingual in English and French an asset.

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Company:

Opta Information Intelligence Corp.

Bilingual Client Care Specialist (Markham)

Job Description Summary:

Job Description:

Join The Best Team in the Industry

As the largest property data aggregator in Canada, and a market leader in analytics solutions, Opta Information Intelligence is looking to bolster its current roster of talent across Canada. Recently named among the 50 Smartest Companies of the Year by Silicon Review, Opta is on the leading edge of providing data solutions to the P&C industry. Other recent accolades include being listed as a Top 10 Big Data Solution Provider by Insurance CIO Outlook in 2015, voted Most Critical Service Provider in Delivering the Future of Canadian Insurance (outperforming Apple, IBM, and Google) by FC Business Intelligence in 2016, and named Innovator of the Year by Insurance Nexus at Canadian Insurance Analytics Conference in 2016. Join the future of innovative technology—apply for a position below!

Reporting to the Manager, Client Experience & Initiatives, the incumbent will be required to provide timely customer-focused assistance to both external and internal clients regarding OPTA’s products and services.

Our Expectations: 

• Review various residential and commercial properties across Canada for their construction attributes.
• Review and respond to inquiries regarding loss control reports across Canada (pre-inspection, post-inspection technical inquiries, system inquiries)
• Customer Service performance: Meeting response, resolution and productivity targets while meeting and exceeding Client expectations.
• Accountable for the thorough implementation of sales organization-impacting initiatives.
• Responsible for the efficient allocation of technology, support, and training resources impacting the sales organization.
• Supporting clients with FAQ responses.
• Accountable for accurate and on-time reporting.
• Accountable to Client Experience Manager.

Competencies required to succeed

• Ability to build and maintain good relationships with clients and all stakeholders.
• Ability to solve problems.
• Sound knowledge and application of telephone and email etiquette.
• Team player with a strong commitment to quality and customer service.
• Excellent time management and organizational skills with the ability to multi-task.
• Ability to prioritize and complete tasks with strong attention to detail and accuracy

Responsibilities

• Respond to both telephone and email queries promptly
• Triage and escalate some Tier Two queries and tasks to appropriate account manager/training department/valuations team
• Handling technical insurance issues including: Clarification of technical report details, investigating and clarifying report results from all Opta services.
• Pulling and compiling monthly reporting as required for internal staff and external clients on client activity, client inquiries, trending topics.
• The incumbent will liaise with service staff, quality assurance specialists, department seniors and management, as appropriate in resolving and escalating incoming queries and tasks.

Experience Required

• Excellent written, verbal and interpersonal communications skills in English and French is required. ( Open to either Monteal or Markham location)
• Good working knowledge of Microsoft offices and excellent computer skills.
• Property and Casualty experience – an asset
• Experience in residential property inspections, residential property claims adjusting, residential construction, reconstruction or renovation or real estate would be an asset.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

#OPTASJ

( Open to either Monteal or Markham location)