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Company:

ClaimsPro LP

Accident Benefit Adjuster - FT/Permanent (London, ON)

Overview

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential. 

Why should you consider a career with ClaimsPro?

• You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust software.
• As one of the seven companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.
• Your workload is balanced and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

Visit www.scm.ca or www.claimspro.ca to learn more

Job Responsibilities

• Claim investigations as required for exposure and within account guidelines parameters. 
• Make initial contact as per account guidelines. 
• Report to client as per account guidelines. 
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements 
• Provide high level of customer service to clients and the insured 
• Participate and share ownership and responsibility for after hours customer service requirements

Qualifications & Experience

• University degree or post-secondary education related to insurance
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation
• Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)
• Previous adjusting experience preferred
• Advanced communication skills including:
  • Effective written skills including grammar and  those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong commitment to ongoing education and learning

Competencies

• The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.
• To succeed in this role, the ideal candidate should have background/experience in Auto, Accident & Benefits, and Bodily Injury claims as well as the following competencies:

• ?Excellent Analytical Skills
• Excellent communication skills (verbal, written and presentation)
• Excellent Organizational skills
• Excellent Interpersonal skills
• Excellent Relationship Building skills
• Sense of urgency and responsiveness
• Ensure prompt and equitable handling and settlement of minor injury, non-catastrophic and catastrophic Accident Benefit Claims.
• Interpret and confirm policy wordings and the SABS to determine if the claim is within the scope of coverage.
• Collect all information and evidence relevant to the loss.
• Negotiate with policy holders and third parties and direct and instruct outside vendors.
• Evaluate and analyze various medical and non-medical documents to process claims within proper guidelines.

Environment /Working Conditions

• This position requires some travel
• Start-up environment
• Positive Team Dynamics
• All prospective employees must pass a background check
• Time Allocation estimations are subject to change

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

ClaimsPro LP - Shared Services

Accounting Administrator, Full-Time (Edmonton, AB)

Accounting Administrator

Job Description

Overview

This position will work with members of the Finance Department in delivering effective, timely and efficient administrative support in accordance with the Accounting Department’s policies and procedures

Job Responsibilities

• Sort, scan and distribute incoming mail
• Prepare courier packages and other outgoing mail
• Batch incoming cheques and prepare for deposit
• Regular bank deposits using Remote Cheque Scanner and occasionally at the bank
• Print and sort cheques
• Electronic filing
• Finance email inbox maintenance
• Order office supplies
• Other administrative duties as required

Qualifications & Experience

• Completion of high school education
• Computer/ Microsoft software literate, specifically with intermediate Excel and intermediate Word skills. 
• Demonstrated proven organizational skills and ability to prioritize
• Demonstrated behaviors showing initiative and follow-up skills, high attention to detail.
• Demonstrated ability to maintain a high level of confidentiality
• Demonstrated professionalism and work ethics
• Ability to work independently with little supervision
• Proven ability to contribute to and work well within a fast-paced and high volume team environment

Environment/Working Conditions

• Positive Team Dynamics
• All prospective employees must pass a background check
• Time Allocation estimations are subject to change

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Company:

ClaimsPro LP

Administrative Assistant - Full-Time (Abbotsford, BC, Canada)

Role Summary
Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same.  Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service.

ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. 
The key focus of the position is to provide effective and efficient administrative support within a fast paced environment. The position duties include typing, computer work on our internal software program and MS Office, file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.
 
Responsibilities 
•    Document control: maintain client files, photocopy and distribute documents, scan claim mail and faxes, attach to online claims files and put hard copy to file. Prepare files for closing. 
•    Handling billings for claims - prepares invoices for client billing 
•    Reception relief: answer phones and forward calls in a timely, professional and efficient manner 
•    Opening new client claims and set up in the system 
•    Transcribes data from source documents following generally standardized procedures using coding skills and some judgement, for review by the adjuster 
•    Claim file management – filing and pulling information 
•    Administrative support to the Office Supervisor as needed 
•    Other duties as assigned

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Qualifications and Experience
•    A post-secondary diploma in Office Administration; advanced Excel skills is required.

•    Experience in an administrative support environment is mandatory

•    Ability to use and decipher from Dictaphone would be ideal (training to be provided if needed)
•    Previous experience within a dynamic team will be given preference. 
•    Previously demonstrated ability to execute high attention to detail 
•    Demonstrated ability to manage changing priorities and proven organizational skills 
•    Demonstrated behaviors showing initiative behaviors and follow-up skills 
•    Demonstrated ability to maintain a high level of confidentiality 
•    Demonstrated professionalism and work ethic 
•    Proven ability to contribute to and work well within a team environment 
•    Intermediate experience with Word, and strong Excel skills are required 
•    All other computer applications –must have the aptitude and ability to learn as required
•    All prospective employees must pass a background check

Environment/Working Conditions 
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

Opta Precise Services LP

Administrative Assistant - Full-time (Burnaby)

Firmly rooted in Canada’s insurance and risk industries, Opta has been driving the industry’s evolution with information and innovation for over 100 years.

Job Responsibilities:

• Provide support to inspectors in all aspects pertaining to successful completion of inspections.
• Retrieve requests from client web site and enter requests on internal systems.
• Enter Recommendations from reports on our internal systems.
• Upload reports to clients’ web sites.
• Submit supplementary pay requests and credit/debits as required.
• Billing as required.
• Liaise with underwriters/brokers on files where assistance is required.
• Update and answer queries from underwriters.
• Administrative support to the regional leader as needed.
• Other duties as assigned.

Qualifications & Experience:

• A post-secondary diploma in Office Administration or other preferred.
• Previous experience within the insurance industry an asset
• Minimum 2-3 years experience in an administrative support role required
• Previously demonstrated ability to execute high attention to detail
• Demonstrated ability to manage changing priorities and proven organizational skills
• Demonstrated behaviors showing initiative and follow-up skills
• Demonstrated ability to maintain a high level of confidentiality
• Demonstrated professionalism and work ethic
• Proven ability to contribute to and work well within a team environment
• Experience with Word, Excel & Outlook skills are required
• All other computer applications – must have the aptitude and ability to learn as required 

Competencies:

• Professional demeanor and strong customer service skills
• Excellent organizational skills with the ability to prioritize  
• Strong verbal and written communication skills 
• Demonstrated attention to detail
• Action oriented and ability to take initiative 
• Able to work in fast paced, evolving environment with minimal supervision

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. All prospective employees must pass a background check

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Company:

ClaimsPro LP

Bilingual - Claims Service Representative, Full-Time (Remote)

We are always looking for great talent. Come join our Customer Representative team!

The CSR will provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

Please note that this position requires shift work on a 5 day rotating basis between the hours of 7am and 12am Sunday to Saturday, including weekends and Holidays.
*Shifts will primarily start at 4pm-12am
This is a full-time opportunity, and will require 37.5 hours of work per week. Will need to work in the Mississauga office during the training period with the possibility of being home-based afterwards.

Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality
• High level of motivation
• A sound knowledge of telephone etiquette

Responsibilities
• Setup and create claims in dedicated client system
• Provide personalized customer service of the highest level
• Review documents and ensure accuracy when completely data entry.
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
• Post secondary education
• Minimum 1 year administrative experience or call centre experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal required
• Attention to detail

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

ClaimsPro LP

Bilingual Claims Service Representative - Full-time - Immediate Hire (Mississauga)

Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

* Please note that this position requires shift work on a six (6) day rotating basis between the hours of 7am to 8pm  - (Monday to Friday) and 8am to 5pm (Saturday)
*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week. Will need to work in the Mississauga office during the training period with the possibility of being home-based afterwards.
** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality
• High level of motivation
• A sound knowledge of telephone etiquette

Responsibilities
• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to ECS menu
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

Opta Information Intelligence Corp.

Bilingual Client Care Specialist - Full-time, Remote (Markham and Montreal )

Join The Best Team in the Industry!

As the largest property data aggregator in Canada, and a market leader in analytics solutions, Opta Information Intelligence is looking to bolster its current roster of talent across Canada. Recently named among the 50 Smartest Companies of the Year by Silicon Review, Opta is on the leading edge of providing data solutions to the P&C industry.

Reporting to the Director of Operations, Insurance Tracking and Environmental Services the Client Care Specialist will join our call centre and be required to provide timely customer-focused assistance to both external and internal clients regarding OPTA’s insurance tracking products and services.

Competencies required to succeed:

• Ability to solve problems.
• Sound knowledge and application of telephone and email etiquette.
• Team player with a strong commitment to quality and customer service.
• Excellent time management and organizational skills with the ability to multi-task.
• Ability to prioritize and complete tasks with strong attention to detail and accuracy
• Ability to manage confidential information

Responsibilities:

• Respond to both inbound telephone and email queries promptly
• Assist clients in understanding their minimum insurance requirements
• Resolves customer inquiries sent through our website insuranceonfile.com
• Outbound calls to customers and Brokers as required to request copies of policy documents
• Customer Service performance: Meeting response, resolution and productivity targets while meeting and exceeding Client expectations

Education, knowledge and experience required:

• Excellent written, verbal and interpersonal communications skills
• Fluency in both English and French, both oral and written communication skills
• Previous call centre experience
• Good working knowledge of Microsoft offices and excellent computer skills.
• Insurance industry experience – an asset

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP

Call Centre Representative - 6 week contract-remote - Hiring ASAP

We are Canada’s largest independent, privately owned insurance services provider, consisting of a national network of highly qualified professional adjusters who provide claims management solutions for Canada’s insurance and corporate industries. 

Job Description:

What will you do?
As a Call Centre Agent, your attention to detail and organization skills will be put to the test providing immediate, front-line customer service assistance to policyholders. You will fulfill an important role in the claims creation process for new claims received via email, fax and telephone. 
You will be taking calls and redirecting them as needed and doing any escalations.

You have completed higher secondary education and preferably have some experience working in a customer service role. You have superior computer and communication skills and possess a high degree of attention to detail.

What We Offer?
At ClaimsPro, our team is made up of a group of dedicated individuals who are highly talented and knowledgeable, and who are focused on addressing the needs of our clients. While much of your time will be spent working independently, we very much support each other’s efforts in a team oriented and collaborative environment. We are proud to promote from within and we offer exciting career opportunities, not only within ClaimsPro, but across the SCM suite of companies.

This is a contract opportunity and will require 37.5 hours of work per week.
If you enjoy freedom on the job to work independently, but you also crave the support of a team, and the challenge of variety and interesting detail-oriented work, you will excel in this role.

Education, knowledge and experience required
• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English. French is considered a strong asset
• Attention to detail

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

ClaimsPro LP

Call Centre Representative - 6 week contract-remote - Hiring ASAP

We are Canada’s largest independent, privately owned insurance services provider, consisting of a national network of highly qualified professional adjusters who provide claims management solutions for Canada’s insurance and corporate industries. 

Job Description:

What will you do?
As a Call Centre Agent, your attention to detail and organization skills will be put to the test providing immediate, front-line customer service assistance to policyholders. You will fulfill an important role in the claims creation process for new claims received via email, fax and telephone. 
You will be taking calls and redirecting them as needed and doing any escalations.

You have completed higher secondary education and preferably have some experience working in a customer service role. You have superior computer and communication skills and possess a high degree of attention to detail.

What We Offer?
At ClaimsPro, our team is made up of a group of dedicated individuals who are highly talented and knowledgeable, and who are focused on addressing the needs of our clients. While much of your time will be spent working independently, we very much support each other’s efforts in a team oriented and collaborative environment. We are proud to promote from within and we offer exciting career opportunities, not only within ClaimsPro, but across the SCM suite of companies.

This is a contract opportunity and will require 37.5 hours of work per week.
If you enjoy freedom on the job to work independently, but you also crave the support of a team, and the challenge of variety and interesting detail-oriented work, you will excel in this role.

Education, knowledge and experience required
• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English. French is considered a strong asset
• Attention to detail

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

ClaimsPro LP

Chef d'équipe/Team Lead - (Laval, Quebec)

Travaillant au bureau régional de Laval le chef d’équipe conseille les experts en sinistres et répond à leurs questions quant aux procédures à suivre dans le traitement des dossiers et au niveau du service aux clients

Compétences requises pour réussir

• Permis d’expert en sinistres, catégorie 5a
• 7 à 10 années d'expérience dans les règlements de sinistres en assurance des particuliers et en assurance des entreprises
• Expérience en Gestion d’une équipe de 1 à 3 ans serait un atout.
• Bilinguisme un atout – anglais/français (oral et écrit)
• À l'aise dans l'utilisation des outils Microsoft
• Titre PAA un atout

RESPONSABILITÉS PRINCIPALES:

• Effectuer la gestion quotidienne de l’équipe (répartition de la charge de travail, gestion du temps de présence, vacances, temps supplémentaire, etc.)
• Participer aux évaluations de performance (ACE) et à l’établissement des objectifs annuels des membres de son équipe. Motiver les membres de son équipe en fonction des orientations de l’entreprise
• Informer le directeur des besoins de formation et d‘organisation du service et suggérer des pistes d’amélioration. Effectuer ensuite le suivi de la mise en place de ces modifications
• Élaborer les plans de formation et/ou de gestion de la performance pour les employés
• Participer à des projets spéciaux à la demande de son supérieur
• Participer aux rencontres de chefs d’équipe et transmettre l’information à son équipe.
• Travailler en collaboration avec le ou les autres chefs d’équipe dans la planification et la promotion des meilleures pratiques
• Participer au processus d’embauche d’expert
• Rencontrer les objectifs de production établies par le directeur

Exemples :

• Établir les objectifs et procéder à l’évaluation des membres de l’équipe
• Répartir le travail
• Organiser l’horaire de l’équipe
• Planifier et approuver les vacances et les absences
• Transmettre l’information de la direction aux experts
• Effectuer la vérification des plaintes de niveau 1
• Emettre les directives aux experts de son équipe
• Analyse du rapport de rendement (production, abeyance, qualité) par expert et identification des cas problématiques

SCM Insurance Services et ses affiliés accueillent et encouragent les candidatures de personnes handicapées. Des adaptations sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation.

Working at the Laval regional office, the team leader advises claims adjusters and answers their questions regarding the procedures to be followed in handling cases and in terms of customer service.

Skills required for success:

• Claims adjuster's license, category 5a
• 7 to 10 years of experience in personal and commercial lines claims settlements
• Experience in Managing a team of 1 to 3 years would be an asset.
• Bilingualism an asset - English / French (oral and written)
• Comfortable using Microsoft tools
• PAA title an asset

MAIN RESPONSIBILITIES:

• Perform the daily management of the team (distribution of the workload, management of attendance time, vacation, overtime, etc.)
• Participate in performance evaluations (ACE) and the establishment of annual objectives for team members. Motivate the members of his team according to the orientations of the company.
• Inform the director of the training and organizational needs of the service and suggest areas for improvement. Then follow up on the implementation of these changes.
• Develop training and / or performance management plans for employees.
• Participate in special projects at the request of his superior.
• Participate in team leader meetings and pass the information on to your team.
• Work in collaboration with the other team leader (s) in planning and promoting best practices.
• Participate in the expert hiring process.
• Meet the production objectives established by the director.

Examples:

• Set goals and assess team members.
• Distribute the work.
• Organize the team's schedule.
• Plan and approve vacations and absences.
• Transmit information from management to experts.
• Perform level 1 complaint verification.
• Issue directives to the experts of his team
• Analysis of the performance report (production, abeyance, quality) by expert and identification of problematic cases.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.