×

Company:

ClaimsPro LP

Bilingual Claims Service Representative (ECS)- Part-Time (Remote)

×

Company:

ClaimsPro LP

Independent CAT Adjusters - temp - multiple roles & locations (Edmonton, Mississauga, Montreal)

ClaimsPro provides opportunities for experienced independent CAT adjusters to join our team. When natural or man-made disasters occur, our clients value the additional claims support and immediate response we provide through our team of highly-qualified adjusters that make up the ClaimsPro CAT Adjuster unit.

Interested in joining our CAT Adjuster Unit?

Temporary assignments for Desk or Field work may become available in the future. You will also be able to work from any region. Apply online today by submitting your information.

How we support you:

• Backed by the largest independent adjusting firm in Canada, a consistent, reliable and sustainable company
• Competitive commission structures and per diem rates
• Easy access to ClaimsPro’s proprietary claims management software for convenient access to claims
• We provide E&O Coverage, Xact Set-up and Licensing

QUALIFICATIONS

• At least 3 years of claims experience.
• Valid adjuster’s license in province or state of residence (according to regulations).
• Effective analytical skills, including identification of cause and effect dynamics.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Experience and knowledge of Xactimate / Xactware is preferred.
• Special licenses and certifications, as well as being bilingual are an added plus.

SPECIAL REQUIREMENTS

• Available to travel on short notice and remain on location for indefinite periods.
• Ability to lift up to 40 lbs.
• Comfortable working at heights or on rooftops. Ladder training considered a plus.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

×

Company:

ClaimsPro LP

Claims Adjuster, Full-Time, (Edmonton, AB)

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

Competencies:

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

To succeed in this role, the ideal candidate should have experience in Personal and/or Commercial lines Auto Property Damage (PD). Some personal Property Claims experience will be considered an asset, as well as the following competencies;

• Effective Analytical Skills

• Effective communication skills (verbal, written and presentation)

• Organizational skills

• Interpersonal skills

• Relationship Building skills

• Sense of urgency and responsiveness

Qualifications & Experience

• Adjuster’s license, or currently pursuing or have completed the CIP designation.
• Minimum of 1 year experience.
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

Advanced communication skills including:

• Effective written skills including those of a technical nature
• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong commitment to ongoing education and learning.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

×

Company:

ClaimsPro LP

Commis de Documents / Document Clerk (Laval, Quebec, Canada)

The Document Clerk is responsible for sorting the physical documents into the appropriate categories and scanning the physical documents into an electronic file. Flexible hours between 8 a.m. and 8 p.m. This is a 1-month contract with the possibility of extension. Applicants should be ready to start work as soon as possible.  This job pays $19 per hour.  Bilingual skills would be ideal but not required.

Work location: 4 Place Laval, Bureau 350, Laval QC.

Responsibilities

• Sort the physical documents from the storage boxes into the appropriate categories.
• Scan physical documents into electronic files.
• Accurately back up electronic files using defined naming convention.
• Perform quality checks on the work performed (clear and complete documents, verification of the naming convention, etc.)
• Ensure the accuracy and timely delivery of electronic files.

Education, knowledge and experience required

• Experience with basic software (Word, Adobe Acrobat, Excel, Outlook)
• Computer skill.
• Ability to work independently with minimal supervision.
• Being able to pay great attention to detail
• Work under demanding deadlines with changing priorities.

Environment / working conditions

You need to be physically able to move and open storage boxes, sort paper files, use commercial scanning equipment, and sit at a desk to use a computer monitor. computer, keyboard and mouse.

SCM Insurance Services and its affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for applicants throughout the recruitment and assessment process.

Le commis de documents est chargé de trier les documents physiques dans les catégories appropriées et de numériser les documents physiques dans un fichier électronique.  Horaires flexibles entre 8h et 20h. Il s'agit d'un contrat de 1 mois avec possibilité d’extension.  Les candidats doivent être prêts à commencer à travailler le plus tôt possible. Ce travail paie 19 $ de l'heure. Des compétences bilingues seraient idéales mais pas obligatoires.

Lieu de travail : 350 Place Laval, Bureau 350, Laval QC.

Responsabilités

• Trier les documents physiques des boîtes de stockage dans les catégories appropriées.
• Numériser les documents physiques dans des fichiers électroniques.
• Sauvegarder avec précision les fichiers électroniques en utilisant la convention de dénomination définie.
• Effectuer des contrôles de qualité sur le travail effectué (documents clairs et complets, vérification de la convention de dénomination, etc.)
• Assurer l'exactitude et la livraison en temps voulu des fichiers électroniques.

          

Éducation, connaissances et expérience requises

• Expérience avec des logiciels de base (Word, Adobe Acrobat, Excel, Outlook)
• Maîtrise de l'informatique.
• Capacité à travailler de manière indépendante avec un minimum de supervision.
• Être capable d'accorder une grande attention aux détails
• Travailler dans des délais exigeants avec des priorités changeantes.

Environnement/conditions de travail

Il faut être physiquement capable de déplacer et d'ouvrir des boîtes de rangement, de trier des dossiers papier, d'Utiliser un équipement de numérisation commercial et de s'asseoir à un bureau pour utiliser un écran d'ordinateur, un clavier et une souris.

×

Company:

ClaimsPro LP

Administrative Assistant (GTA, ON)

Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same. Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service.

ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. The key focus of the position is to provide effective and efficient administrative support within a fast-paced environment. The position duties include typing, computer work on our internal software program and MS Office, file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.
 
 

Responsibilities:

• Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
• Professional telephone manner and excellent communication skills both written and verbal
• Ability to problem solve and work well independently and in a team environment
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Ability to work well under pressure and maintain composure in a fast paced and changing environment
• Maintaining applicable information and data entry within internal claims management software.
• Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files
• Transcribing data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster
• Transcribing reports and statements when required
• Processing client invoicing for claims and prepare files for closure
• Administrative support to the administrative supervisor, district/branch manager, assistant branch manager and property supervisor as needed
• Coordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiries
• Reception relief answer phones and forward calls in a timely, professional, and efficient manner
• Other duties as assigned

 

Qualifications and Experience:

•    A post-secondary diploma preferably in Office Administration

•    Experience in an administrative support environment would be an advantage
•    Previous experience within a dynamic team will be given preference. 
•    Previously demonstrated ability to execute high attention to detail 
•    Demonstrated ability to manage changing priorities and proven organizational skills 
•    Demonstrated behaviors showing initiative behaviors and follow-up skills 
•    Demonstrated ability to maintain a high level of confidentiality 
•    Demonstrated professionalism and work ethic 
•    Proven ability to contribute to and work well within a team environment 
•    Intermediate experience with Word, and strong Excel skills are required 
•    All other computer applications –must have the aptitude and ability to learn as required
•    All prospective employees must pass a background check

Environment/Working Conditions 
 

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

×

Company:

ClaimsPro LP

Claims Service Representative (ECS)- Full-Time (Remote)

Role Summary
The key focus of this position is to provide immediate and customer-focused assistance to policy holders who are reporting insurance claims. The CSR must document initial loss details and activities to ensure that the caller’s experience timely and service-oriented disposition of calls.

* Please note that the hours of work are operationally dependent and based on a rotating schedule over 24 hours per day / 7 days per week
* Shifts will primarily be 4pm-12am, with mandatory shifts on weekends for at least 4-6 months.
** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

Competencies required to succeed
This role requires someone with high attention to details and enjoys doing things in a systematic way, while at the same time able to effectively deal with a high-pressure work environment and meeting deadlines.
He/she must:
• Be action/results oriented, with ability to take initiative
• Possess strong written and verbal communication skills
• Have mature and friendly disposition in dealing with pressures at work
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Have intermediate computer skills and ability to learn new computer system
• Professional demeanor and strong customer service & interpersonal skills (pleasant and friendly mannerism; ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization;
• Excellent organizational skills / ability to prioritize / to follow instructions as well as take responsibility for their actions
• Able to work in fast paced, evolving environment

Responsibilities
• Sign into phone queue and answer calls in accordance with client call scripts
• Intake, setup and triage claims via email, fax, web submission, and telephone
• Ensure claims are setup up accurately as per account instructions
• Ensure claims are fully assigned within target timeframe
• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required
• Triage property loss in accordance with severity scale
• Arrange for contractor and vendor assignments
• Arrange for the dispatch of field adjusters or vendor partners when required
• Maintain database of service lapses reference for root cause, report trends and make recommendations to Management
• Complete daily invoicing of client specific invoices
• Achieve and maintain established service level metrics
• Other duties as assigned

Education, knowledge and experience required
• Post-secondary education
• Minimum 3 years previous experience in an administrative/customer service role
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal – French is an asset
 

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

×

Company:

ClaimsPro LP - International Programs Group

Property Claims Examiners - Full-time, Remote (Toronto, Ontario)

International Programs Group (IPG) is an independent third-party administration (TPA) team providing claims services for Lloyd's of London syndicates, domestic insurers, self-insured entities, and organizations with high financial retentions.

We are currently seeking Property Examiners to join our team! The successful candidates will be part of a dynamic team that provides quality service to internal and external clients. They will display excellent customer service skills and will be a key contributor to the success of the organization by providing knowledgeable, detailed and timely service. Utilizing a ‘desktop’ model, IPG examiners manage claims from start to finish. This hands-on approach ensures that the claim is handled properly and also helps offset third-party adjusting costs.

Responsibilities:

• Examine moderate to intermediate complex property claims
• Produce reports with occasional guidance from Manager
• Direct Field Adjusters on task assignment investigations
• Settle claims directly with Insureds or their representatives
• Administer claims payments/settlements through trust accounts
• Liaise with all stakeholders to insure clients needs are met
• Report back to the syndicate or self-insured according to their guidelines

Qualifications & Experience:

While licensing and experience are critical to being able to handle significant examining tasks for a TPA, we are looking for someone with a demonstrated and proven track record of performance. You will have to be  strong technically, a solid planner and organizer, and understand key issues plus provide solid solutions. You will have to be motivated to do this type of work and be excited by the challenges that a rapidly growing organization faces.

Successful applications to this job will address:

• Your education, with relevant post-secondary education being an asset
• Your completed CIP courses, or working towards CIP designation is helpful
• Your ability to hold an independent adjusting license
• Your experience delivering relevant claims adjusting and/or examining work
• Exposure to the Lloyd's market would be an asset
• Your experience positively contributing to a high-performing team
• Examples of your strong aptitude and ability to work with technology
• Your attention to detail and your ability to communicate professionally

Competencies:

• Proactive, and thorough investigation of each and every claim
• Timely in claim handling and adjusting
• Ability to work independently
• Careful with an attention to detail handling claims documentation with electronic notes
• Appropriate management of claims expenses
• Timely in loss reserving according to our clients’ respective reserve philosophies
• Focused on dealing with claims properly and economically
• Professional, paying claims only where insured or insurer is legally liable
• And is realistic with their claims reserves in accordance with client guidelines and philosophy.

What We Offer:

• Competitive Pay
• Work-Life Balance
• Remote Working Opportunities
• E-flex Benefits Program
• Wellness Programs
• Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
• Training and Career Development Opportunities
• Employee Referral Bonuses
• Employee Recognition Program
• Employee Perks (access to vendor discount programs)
• Reimbursement for Adjusting Licenses and Dues

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

×

Company:

Xpera Risk Mitigation and Investigation LP

Surveillance Investigator - Part-time (Regina, Saskatchewan)

Are you an Analytical Thinker with a Keen Eye and a focused Attention to Detail? Do you have an Investigative Mindset and enjoy Exploring an issue from all angles? Are you ready to take your career to the next level? If you answered yes to each of these questions, then this role might be the perfect fit for you!

At Xpera Risk Mitigation & Investigation, we work with you and encourage your personal growth and achievement, while empowering you to become better in all that you do. We offer many career paths that suit a wide variety of talent and skills. We value diversity and are committed to creating an inclusive workplace that will inspire you to truly make a difference.

Part of the SCM Group of companies, we are proudly Canadian and deliver risk mitigation and investigation services to organizations across the country. We provide innovative solutions that reduce risk, minimize loss and increase human safety, enabling our clients to function at their greatest potential.

What will you do?

As a Surveillance Investigator, your problem-solving and investigative skills will be put to the test assisting our clients in investigating issues, determining various scenarios and providing insight as to cause and effect. Using your excellent communications skills, you will produce comprehensive reports on your findings. Your work will often take you outside of the office, travelling locally to conduct surveillance activities.

You bring to the role two years of experience, conducting mobile and foot surveillance for insurance claims and corporate investigations organizations. In addition, you have completed an Investigator training course. A diploma/degree in criminology is also considered an asset, as is a background in legal and/or psychology. You also possess a valid Alberta Investigator license.

What We Offer?

At Xpera Risk Mitigation & Investigation our team is made up of a group of dedicated individuals who are highly talented and knowledgeable, and who are focused on addressing the needs of our clients. While much of your time will be spent working independently in the field, we very much support each other’s efforts in a team oriented and collaborative environment. We are proud to promote from within and we offer exciting career opportunities, not only within Xpera, but across the SCM suite of companies.

We offer industry leading compensation and a kilometer (km) allowance. You will also be provided with a computer, camera, and cell phone. In return, you will require access to a motor vehicle that is suitable for surveillance, as well as a valid driver’s license.

If you enjoy freedom on the job to work independently, but you also crave the support of a team, and the challenge of variety and interesting detail-oriented work, you will excel in this role.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. All prospective employees must pass a background check.

×

Company:

ClaimsPro LP

Claims Adjuster - Property/Multi-line (Winnipeg, MB)

We are currently looking to add an experienced Adjuster to our team!

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

Role Summary
 

We are currently looking to add an experienced Junior/Intermediate/Multi-line Adjuster to our Winnipeg team!  A level1/2 adjuster license (at least) in Manitoba is required.

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities. 

To succeed in this role, the ideal candidate should have at least 2 years of experience in Property, Liability, Auto, Accident & Benefits (Section B), and Bodily Injury claims. This position will adjust several types of claims.

Responsibilities:

• Prompt contact and follow up with policy holders and claimants. 
• Investigate the cause and report to clients with solid recommendations.
• Use supplied technology (e.g., Xactimate, etc.), scope and establish quantum of damages.
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements. 
• Throughout the claims process, provide high level of customer service to clients and the insured. 
• Participate and share ownership and responsibility for afterhours customer service requirements.
• Perform duties assigned to him/her in compliance with established work standards, policies and procedures.

Minimum Educational & Knowledge Requirements 

• Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
• Must have obtained or at least qualified to obtain at least Level 1 license in Manitoba.
• Must have completed C81 and C82 CIP courses (General Insurance Essentials).
• Ongoing commitment to education and learning.
• General Knowledge on the use of Xactimate and Xactanalysis.  Certification in Level 1 or Level 2 preferred
• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).

Experience:

• Prior experience in desktop or field claims adjusting, preferably in property.
• Familiarity with independent adjusting industry would be ideal.
• Previous experience in building construction or restoration projects will be an asset.
• Equivalency in combination of education and experience will be considered.

Competencies required to succeed: 

• Proactive in finding resolutions, with sense of urgency and responsiveness.
• Effective analytical skills including identification of cause-and-effect dynamics. 
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Ability to handle pressure with a calm demeanor, especially during conflict and difficult situations.
• Must have people skills with bias towards building relationships with own team and claims stakeholders.
• Proficient with computers and current technology
• Effective written skills including grammar and those of a technical in nature.
• Effective oral skills, including listening, interviewing, negotiating, etc.; Must be able to flex style appropriate to audience.
• Excellent customer service skills and ensures that all inquiries are effectively dealt with in a timely manner.

Environment/Work Conditions  
 

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

×

Company:

ClaimsPro LP

Junior Liability Adjuster - 1 Year Contract (Markham, ON)

This role is responsible for the investigation and adjusting of low to moderate general liability claims including bodily injury and slip and falls.
The successful candidate provides SCM standard quality service and facilitates prompt and equitable settlement of claims within the parameters of corporate policies and standards as well as initiates and follows-up on business development opportunities

Competencies required to succeed
• Effective analytical skills including identification of cause and effect dynamics.
• Proven investigative manner
• Ability to read and interpret policy coverage.
• Working knowledge of Microsoft Office including Word, Excel, and Outlook
• Good written and oral communication skills.
• Able to draw valid conclusions and effectively communicate them
• Proactive and positive approach to customer service ensuring all inquiries are effectively dealt within a timely manner
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner

Responsibilities
• Investigate, negotiate and settle liability claims
• Direct field investigations as required for exposure and within account guidelines parameters.
• Make initial contact as per account guidelines.
• Report to client as per account guidelines.
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements
• Provide high level of customer service to clients and insured’s

Education, knowledge and experience required

• University degree or post-secondary education related to insurance
• Incumbent will need to be licensed in all provinces except Quebec, and therefore must have completed a number of CIP courses under his/her belt; preference will be given to those who have obtained CIP designation
• The ideal candidate should have 1-2 years of liability claims experience, such as slip/trip and fall, some experience dealing with represented claimants would be an asset.

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.