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Company:

ClaimsPro LP - International Programs Group

Account Coordinator - Full-time (Toronto)

Job Description Summary:

Job Description:

Working within a team environment, the Account Coordinator will be responsible to coordinate account management relating to assigned key Insurer clients.

Account Management

• Set up, recommend and administer design and on boarding of new client accounts so that data receives proper linkage to bordereaux trust and MI reports
• Create administration guidelines to ensure appropriate details of file setup as requested by clients
• Administer and maintain client guidelines creating financial links and MI lines as required
• Prepare templates and data for Financial Analysis and Profitability of client accounts
• Assist in the design of workflows to create efficiencies for client accounts and specific client initiatives
• Communication with external (client) and internal (Sales and Operations) stakeholders
• Prepare operational data and measure against client (contractual) expectations and provide detailed performance reports to clients
• Integration of Third Party Vendor and Client claims management systems
• Oversee internal file protocol reviews in conjunction with IPG
• Continuously work to enhance relationships with Insurer clients
• Communicates with client re: trust account balances and sufficiencies
• Works with Finance to ensure smooth cheque issuance workflow
• Works with Examiners to facilitate payment cash calls and scheme advances
• Facilitate data for production of MI reports

Qualifications & Experience

• 2-5 years’ experience in senior admin role multi-tasking and working with external clients
• Knowledge and experience in Insurer and Lloyd’s practices
• Proficient in Excel
• Knowledge of third party vendor systems used by Insurers
• Excellent communication skills - the ability to communicate effectively with both internal and external associates either verbally or in writing.
• Teamwork – must genuinely intend to work cooperatively with others
• Initiative – being proactive in suggesting solutions to internal or external associates to improve process.
• Technical Experience – the ability to provide direction and review to assure that files meet client Key Performance Indicator (KPI) standards
• Problem Solving – the ability to look at situations, analyze data, workflows and barriers to creatively provide solutions that meet the needs of internal and external stakeholders

Environment/Working Conditions

• Positive Team Dynamics
• All prospective employees must pass a background check
• Time Allocation estimations are subject to change

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Company:

Cira Health Solutions LP

Assessment Centre Coordinators - Casual part-time (Mississauga)

Job Description Summary:

Job Description:

As an Assessment Coordinator you are responsible for answering customer calls and coordinate the assessment centres for the various services offered by Cira Health Solutions. This position is responsible for overseeing the day to day operation of the assessment centres that complete independent medical assessments, so that our claimants have a pleasant experience. The Assessment Coordination team is client focused and deadline driven. The overall mandate requires all assessments to be completed according to each client's guidelines and Cira’s service excellence standards.

This is a part-time casual position - up to 20 hours a week. Your hours are determined based on assessments booked and shifts will include working some Saturdays.

We are also looking to have individuals start in the Assessment Centre then move to a full-time role afterwards (Mississauga).

Key Performance Factors:

To oversee and ensure that all assessments completed are done so in a professional and client-focused manner and are in keeping with the instructions from our clients and Cira’s service excellence standards.

• Be a member of a high performing team by being a professional Assessment Coordinator who are the face of Cira Health Solutions;
• Ensuring completion of all internal processes, such as:
  • Answering phone calls and transferring calls in a timely manner and responding to enquiries efficiently;
  • Returning all messages within a defined service standards;
  • Cleaning Assessment rooms after each assessment;
  • Ensuring waiting rooms are clean;
  • Ensuring Assessor needs are met;
  • Check in examinees and verify claimant’s identification;
  • Completing Reminder calls when required;
  • Ensuring all intake forms are completed and tracked for internal assessments in a timely manner;
  • Recording appointment outcomes;
  • Arranging Taxi, Translation and Chaperone services;
  • Performing administrative duties as needed.
• Daily review of Assessment Centre Schedules with Assessment Centre Team Lead;
• Ensuring compliance around all Customer Service standards for all incoming calls;
• Utilizing strong communication and exceptional customer skills;
• Review work processes and make recommendations for workflow efficiencies using a collaborative approach;
• Resolve day-to-day Claimant questions/issues and escalate to Team Lead as required;
• Assist with daily issues/concerns from both internal and external customers;
• In Complex cases, obtain assistance from Team Lead/or other members of the team, such as the Director of Operations.

Please note responsibilities are subject to change due to business need and client demands.

• University degree is a plus
• Minimum 3-5+ years supervisory experience
• Strong communication and customer service offering “best in class” experience/services to our clients 
• High degree of accuracy and strong attention to detail
• The ability to work well with others and have strong interpersonal skills needed to deal with a wide variety of personalities
• Exceptional multitasking, organizational, problem solving, decision making, critical thinking skills
• Experience with Smartsimple, eClaims, iAssess an asset

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

Cira Health Solutions LP

Assessment Centre Coordinators - part-time – (Markham)

Job Description Summary:

Job Description:

This is a part-time casual position - up to 20 hours a week. Your hours are determined based on assessments booked and shifts will include working some Saturdays.

As an Assessment Coordinator, you are responsible for completing the day to day operation of the assessment centres that complete independent medical assessments, including answering phones and responding to our customer’s needs. You are also responsible for ensuring that our claimants have a pleasant experience, while attending an assessment. The Assessment Coordination team is client focused and deadline driven. The overall mandate requires all assessments to be completed according to each client's guidelines and Cira’s service excellence standards.

Job Responsibilities:

• Be the first great impression for our clients’ experience with Cira;
• You are responsible for:
  • Answering phone calls and transferring calls in a timely manner and responding to enquiries efficiently;
  • Returning all messages within a defined service standards;
  • Cleaning Assessment rooms after each assessment;
  • Ensuring waiting rooms are clean;
  • Ensuring Assessor needs are met;
  • Check in examinees and verify claimant’s identification;
  • Completing Reminder calls when required;
  • Ensuring all intake forms are completed and tracked for internal assessments in a timely manner;
  • Recording appointment outcomes;
  • Arranging Taxi, Translation and Chaperone services;
  • Performing administrative duties as needed.
• Daily review of Assessment Centre Schedules and reporting of results to Team Lead;
• Adherence to strong communication and exceptional customer skills;
• Make recommendations for workflow efficiencies using a collaborative approach;
• Resolve day-to-day Claimant questions/issues and escalate as required;
• Assist with daily issues/concerns from both internal and external customers;
• In Complex cases, obtain assistance from Team Lead and/or Director of Operations and/or other members of the team;

Qualifications & Education

• High school diploma or college/university degree, or preferred equivalent experience
• Strong communication skills, both written and verbal
• Detail oriented
• Ability to support departmental and organizational goals and objectives
• Ability to work independently and respond to multiple changing demands and deadlines with demonstrated ability to work under pressure of competing demands
• Strong organizational and analytical skills
• Strong interpersonal skills
• Minimum of 1 year of related industry experience

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. 

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Company:

Cira Health Solutions LP

Bilingual (French/English) Referral Coordinator (Mississauga)

Job Description Summary:

Job Description:

Cira Health Solutions is a national provider of independent medical evaluations (IME) and health-related services.

We have a current opening for Full-Time employment for a Bilingual (French/English) Referral Coordinator

Role and responsibilities include:

• Be the first great impression for our clients’ experience with Cira
• Take the lead in developing efficient work processes, identify gaps and provide solutions for process improvement
• Responsible for working with the Referral Coordination staff, Team Leads and all members of the team to effectively coordinate referral workflow within a timely manner and within customer guidelines, KPIs and SHIs.
• Make the process of receiving a referral and booking an assessment easy for our clients
• Confirm receipt of new referrals via email, phone calls, SmartSimple, eClaims, Fax and client systems
• Data entry of new referrals, update Account Names and Contacts within 4 hours of receipt of the request
• Liaise with clients when receiving or clarifying referrals.
• Ensuring regular proactive communication with clients to deliver an excellent client experience
• Research and liaise with Assessors to confirm date, time and location of assessment and secure additional assessment dates/times if required
• Complete quoting process from Assessors, and to clients when required per Operational Excellence plan
• Assign appropriate Assessors and/or schedule assessments either through direct contact or use of scheduler system complying to the process of selection for appropriate assessor
• Complete confirmations of assignments and forward to clients and assessors and claimants as required.
• Assist with daily issues/concerns from both internal and external clients. Escalate appropriately for support to ensure resolution to client satisfaction
• Collaborate with referrals coordination colleagues, clinical team members, account management and other operations colleagues to support our client promise
• Arrange special services (i.e. transportation, chaperone and language translation) using variety of SSP providers in compliance with client SHI’s
• Complete reminder calls to confirm attendance as per the Operational Excellence plan
• Support Cira Operations to meet our client promise: on time booking of assessments for all line of business including Med-Legal, Employer Life and Health, WSIB, ICBC and Property & Casualty; and meet all client KPI’s and Operational Excellence performance indicators
• Meet productivity targets as outlined in the Operational Excellence performance indicators
• To be flexible in order to respond to changes in the market
• Ability to multi-task as needed
• To perform administrative duties as needed.

Requirements:

• High school diploma or college/university degree, or preferred equivalent experience
• Strong communication skills, both written and verbal
• Detail oriented
• Ability to support departmental and organizational goals and objectives
• Ability to work independently and respond to multiple changing demands and deadlines with demonstrated ability to work under pressure of competing demands
• Strong organizational and analytical skills
• Strong interpersonal skills
• Minimum of 1 year of related industry experience
• Sales experience would be an asset
• Must be bilingual (English/French)

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP

Bilingual Claims Service Representative - Full-time - rotating shifts - immediate start - (Mississauga)

Job Description Summary:

Job Description:

The CSR will provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

Please note that this position requires shift work on a 5 day rotating basis between the hours of 8am and 8pm - Saturday 8am-5pm.
Only candidates fully bilingual in French and English will be considered
This is a full-time opportunity, and will require 37.5 hours of work per week. Will need to work in the Mississauga office during the training period with the possibility of being home-based afterwards.

Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality
• High level of motivation
• A sound knowledge of telephone etiquette

Responsibilities
• Setup and create claims in dedicated client system
• Provide personalized customer service of the highest level
• Review documents and ensure accuracy when completely data entry.
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

Opta Precise Services LP

Bilingual Commercial Loss Control Inspector - Fee schedule (Ottawa)

Job Description Summary:

Job Description:

PRECISE Loss Control Specialists assess various properties on behalf of insurance companies and provide loss prevention recommendations to reduce the frequency and severity of losses arising from fire, crime and liability. They are usually involved in higher value residences, commercial buildings, government facilities and manufacturing plants risks where there are complex processes and many exposures to loss. 

We are the largest risk inspection company in Canada and the only risk inspection company that is truly national in scope. With decades of experience and an expert team of loss control specialists, appraisers, valuation professionals, and risk managers, we provide a broad selection of products and services with the valuable risk information needed to profitably manage property risk portfolios.

At its core, PRECISE is its people. Together, we deliver world-class service through an uncompromising commitment to quality and innovative business solutions for our customers and stakeholders.

To learn more about Opta Precise Services, please visit https://optaintel.ca/Solutions/Opta-Precise-Services

Competencies required to succeed 
Maximum enjoyment and performance will be achieved in this job if you: 
•Prefer to organize their own activities and priorities, and is naturally motivated to reach goals and meet schedules 
•With more of a specialist approach to tasks and activities, have an interest in developing and demonstrating technical knowledge and skillfulness with tasks 
•Are concerned about accuracy and thoroughness and are inclined to be hands-on 
•Are often lively, confident in social situations, genuinely interested in others, and can be engaging in social situations 
•Seek a busy work environment with a stimulating pace without direct management 
•Want recognition for meeting deadlines, taking initiative, setting and meeting priorities, and their attention to details 
•Are self-motivated and don’t procrastinate by completing tasks quickly and accurate
 
Responsibilities 

Specifically, our Loss control specialists: 
•Access the internal database and take ownership of assessment files
•Schedule appointments with clients to visually assess the properties (about 10% time allocation) at a mutually convenient time for the insured.
•Travel to the properties and with property managers, tour and assess for risk features (about 50% time allocation)
•While touring the properties, take photographs, measure rooms and the structure, inspect features such as fire prevention systems, heating equipment, and fuel storage tanks
•Converse with property managers to understand the history of the property, any risks, and answer any questions they might have
•Prepare a detailed reports using the internal programs identifying the fundamental construction and equipment details, risk assessment, and replacement cost value (about 40% time allocation)

Accountabilities
•You complete at least 40 field assessment reports completed monthly. Compensation is based on a per inspection rate guide.
•Your reports have no errors or omission.
•Your continually expand your expertise so you can assess more complex properties.

 To the owners of the assessed properties:
•You have the tact and professionalism for convenient, excellent experiences for the insured and clients.
 

Education, knowledge and experience required

•Post-secondary education in insurance, construction, or engineering will provide a solid technical foundation to recognize and identify construction and equipment details.
•Experience with building codes, fire services, construction and maintenance is preferred.
•Very good computer skills including using a database, typing speed & accuracy, use of short-cuts, and word processing is essential to efficiently and effectively creating reports. Use of specific software such as Microsoft Office, Xactimate, and sketch tools is a definite asset.
•Skillful communication techniques for customer service and report writing.

•Ability to read, write, and communicate fluently in French and English is required.

Environment & Working Conditions
•Ability to work autonomously since the role is mostly home-based.
•Extensive travel is involved within a region requiring a valid driver’s license and a reliable vehicle.
•Entering the buildings requires tact and professionalism and may require appointments to be scheduled in the evenings and on weekends.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

ClaimsPro LP

Bilingual French/English (part-time) Claims Service Representative - Mississauga

Job Description Summary:

Job Description:

Do you have strong Communication skills? Are you Detail Oriented with excellent Quality Control and Organizational skills? Do you thrive in a Fast-Paced and Client Focused environment where the ability to juggle Multiple Priorities is key? If you answered yes to each of these questions, then this role might be the perfect fit for you!

At ClaimsPro, we work with you and encourage your personal growth and achievement, while empowering you to become better in all that you do. We offer many career paths that suit a wide variety of talent and skills. We value diversity and are committed to creating an inclusive workplace that will inspire you to truly make a difference.

Part of the SCM Group of companies, we are proudly Canadian. We are Canada’s largest independent, privately owned insurance services provider, consisting of a national network of highly qualified professional adjusters who provide claims management solutions for Canada’s insurance and corporate industries.

What will you do?

As a Bilingual (French and English) Claims Service Representative, your attention to detail and organization skills will be put to the test providing immediate, front-line customer service assistance to policyholders. You will fulfill an important role in the claims creation process for new claims received via email, fax and telephone. You will field and enter new claims reports and respond to customer inquiries, escalating more complex issues according to company policies and procedures. In addition, you will perform a variety of administrative duties, including correspondence, research and reporting. 

You have preferably completed a post-secondary education. You have superior computer and communication skills and possess a high degree of attention to detail. Previous experience in the insurance industry is ideal not necessary though, as is completion or willingness to complete CIP courses on the employers expense.

What We Offer?

At ClaimsPro, our team is made up of a group of dedicated individuals who are highly talented and knowledgeable, and who are focused on addressing the needs of our clients. While much of your time will be spent working independently, we very much support each other’s efforts in a team oriented and collaborative environment. We are proud to promote from within and we offer exciting career opportunities, not only within ClaimsPro, but across the SCM suite of companies.

You will work in shifts on a six (6) day rotating basis between the hours of 7 am and 8 pm.Saturdays shift is 8 am to 5 pm. This is a part-time opportunity and will require 20 hours of work per week. We offer a competitive hourly rate for this role.

If you enjoy freedom on the job to work independently (remote at times), but you also crave the support of a team, and the challenge of variety and interesting detail-oriented work, you will excel in this role.

Send us your resume to get the process started! We will contact you if we think you might be a good fit for the role. Typically, our recruitment process includes a phone screening, as well as a series of interviews with the hiring team.

Join our team and let your talents shine!

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. All prospective employees must pass a background check.

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Company:

Cira Health Solutions LP

Bilingual Reports Coordinator (editing skills) - Missisauga

Job Description Summary:

Job Description:

The Reports Coordinator (editor) ensures the provision of efficient administrative services and procedures. This is an editorial role.  The Reports Coordinator is responsible for working with the clinical staff and all members of the team to effectively coordinate reports workflow within a timely manner, and within customer guidelines, KPIs and SHIs. This entails full quality assurance administrative duties, for all product lines including Property and Casualty, Employer, Life and Health, Med–legal and Catastrophic files.  Quality Assurance responsibilities will include proofing and reviewing of clinical reports submitted to Cira from the assessor, which entails checking for grammar and spelling errors, confirming administrative level information details, reviewing file documentation references for accuracy and ensuring that all questions asked by the referral source are appropriately addressed. In addition, this position will involve general administrative duties such as sending reports to assessors for sign off, tracking reports in the database, faxing, scanning, linking reports and dictations, staff assignment, and communicating with assessors and clients as necessary.  This role may be required to perform medical transcription duties as required and as determined by assignment. 

Competencies required to succeed

• Strong editorial skills
• Strong communication skills, both written and verbal
• Strong, accurate, keyboarding skills
• Detail oriented
• Ability to support departmental and organizational goals and objectives
• Ability to work independently, and respond to multiple changing demands and deadlines with demonstrated ability to work under pressure of competing demands
• Strong interpersonal skills: external (clients/assessors) and internal (personnel)
• Strong organizational and analytical skills
• Advanced computer skills with ability to learn new programs quickly and employ a variety of software applications (e.g. Advanced proficiency of Microsoft Word, Windows Explorer, Outlook and Microsoft Excel are required).
• Familiarity with appropriate legislation as well as industry forms and requirements an asset
• Medical terminology and/or transcription an asset

Report Review/Quality Assurance

• Ensure adherence to company and industry technical standards as required by legislation and client requirements (e.g., CARF, SABS, Clinical College Policies, Rules of court, PIPEDA etc.)
• May be asked to communicate with clients and assessors as needed.

Responsibilities

• As part of the critical cross referencing requirement, review complex reports and ensure optimum report quality within all functional areas including the following
• The overall content of the report conforms with all applicable technical and legislative requirements as above
• Client questions are addressed within the assessment process
• Provided file documentation is reviewed and integrated within the report in an accurate and comprehensive manner
• Other duties as assigned

Education, knowledge and experience required

• University degree (preferred)
• Healthcare education/training is an asset
• Editorial experience required
• Medical Transcription Certificate and/or Medical Terminology is an asset
• Experience in the IME, insurance or legal environments is preferred
• Knowledge and familiarity with relevant provincial or market segment legislation is an asset

Environment/Work Conditions

Need to be physically able to work regular shifts and to understand and support client impacts of service.   

Will be required to work different shifts to ensure 7:00 am to 8:00 pm EST (9 – 5 or 10 – 6, or 12 – 8)coverage to support assessors and clients.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

Cira Health Solutions LP

Clinical Advisor for Independent Medical Evaluations (Registered Healthcare Professional required)

Job Description Summary:

Job Description:

Clinical Advisor

Cira Health Solutions is a national provider of independent medical evaluations (IME) and health-related services.

The Clinical Advisor is responsible for managing client files: coordinating and reviewing assigned files to meet Cira's quality standards and our client promise. The Clinical Advisor has a strong commitment to meeting and exceeding client expectations for quality and comprehensiveness of all reports, meeting delivery expectations across multiple lines of business (including but not limited to Property and Casualty, Employer, Life and Health and Medicolegal files) and interacting daily with clients and assessors with a goal to meet client requirements.

File Review/Clinical Coordination

• Clinical coordination/triage referrals for all product lines including reviewing files for clinical and technical information required to arrive at evidence-based recommendations for effective assessment pathways and teams where required.
• Liaise with intake and scheduling departments to ensure logistical coordination of assessment services within appropriate specialty and geographic parameters as required to meet company and industry technical standards as well as client requirements.

Report Review / Quality Assurance

• Abide by company and industry technical standards as required by legislation and client requirements (e.g., CARF, SABS, Clinical College Policies, Rules of court, PIPEDA etc.)
• Responsible for reviewing clinical reports and ensuring optimum report quality within all functional areas including the following:
• The overall content of the report conforms with all applicable technical and legislative requirements as above
• The conclusions are consistent with the report content, medical-based evidence and, and within the scope of the assessor’s expertise
• Client expectations are addressed within the assessment process
• Provided file documentation is reviewed and integrated within the report in an accurate and comprehensive manner
• Assist with review and quality assurance of file reviews and executive summaries when required
• Other duties as assigned by Clinical Director

Qualifications & Education

• Required to be a duly trained regulated health care professional, licensed by the Health Professional’s respective college (appropriate jurisdiction) or equivalent
• 3 years of relevant industry related experience required - must have experience with reviewing independent medical evaluation (IME) reports
• 3 years of prior experience in a similar role preferred
• In-depth knowledge and understanding of industry technical standards and legislative requirements as applicable to assigned line of business (e.g., CARF, SABS, WSIB Policies, Clinical College Policies, Rules of Court, PIPEDA etc.)
• Prior management experience leading teams is an asset
• Advanced proficiency within Microsoft Office platforms including Word, Excel, PowerPoint, Outlook, Windows Explorer
• Proficiency within SmartSimple, eClaims and similar platforms an asset
• Ability to work under time constraints and competing multiple priorities

Employees must be physically able to work in our collaborative workspace.  Employees are expected to be able to pay high attention to detail and work under demanding deadlines with shifting priorities. They also must be able to work independently with minimal supervision.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

Cira Health Solutions LP

Documents Coordinator - Full-time (Mississauga)

Job Description Summary:

Job Description:

The Documents Coordinator is responsible for developing the Appendix associated with all documentation submitted by our clients.  Ensure the timely delivery of such documents to the appropriate Assessor prior to the assessment taking place.

You will be required to work different shifts with other document coordinators to ensure 7:00 am to 8:00 pm EST coverage to support assessors and clients.

Responsibilities

• Responsible for preparing the chart for the assessment and making sure the assessor has all pertinent file information to perform their assessment.
• Tracking and processing all the documentation required from and submitted by the clients. 
• Ensure the timely delivery of such documents to the appropriate Assessor prior to the assessment taking place. 
• Perform quality checks (documents are clear and complete, name checks, etc.). 
• Do follow-ups with clients if documents are not received in due time.
• Provide files to the assessor, to effectively coordinate documents workflow within a timely manner, and within customer guidelines and expectations.
• Responsible for ensuring the accuracy and timely delivery of assessor packages and medical charts prior to each assessment, for all product lines including Property and Casualty, Employer, Life and Health, Med–legal files and Occupational Health Services. 

     

Assessor Package

• Preparation of documents for the Appendix
• Send scanned document package
• Manages all Administrative queues within internal systems
• Receives mandates and medical information from clients – employers, disability case manager, law firms, etc.
• After receiving medical documents by fax, e-mail, courier or regular mail the Documents Coordinator prints the documents and also attaches an electronic version of them to the appropriate case in the system (when needed).
• Ensure that the mandates are clear and complete, and contact customers if necessary
• The Documents Coordinator follows up on outstanding documentation according to departmental protocols (when needed).
• Reviews the documents received to ensure no issues with relevant details exist.
• In preparation for the appointment, prepares the chart including all relevant data for the evaluator, including the medical documents, consent forms, charts and ensures that the package of data is available for internal evaluators and for external evaluators is sent, according to evaluator preference.
• Documenting all the necessary information through computer systems for new records and existing records and update the status of appointments.
• Identify and document any gaps or problems encountered and communicate them to their superior in order to ensure optimal customer service
• Suggest ideas to improve the process
•  Other duties as assigned
• May be asked to communicate with clients and assessors as needed.

Education, knowledge and experience required

• University/college degree (preferred)
• Experience in the IME, insurance or legal environments is preferred
• Knowledge and familiarity with relevant provincial or market segment legislation is an asset
• Prior experience in a similar capacity for at least one year is preferred
• Process improvement experience (asset)

Environment/Work Conditions

Need to be physically able to work regular shifts and to understand and support client impacts of service. They must also be able to pay high attention to detail and work under demanding deadlines with shifting priorities. They also must be able to work independently with minimal supervision.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process