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AB and BI Adjuster
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Company:ClaimsPro LP AB and BI Adjuster Job Description: Overview ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential. Why should you consider a career with ClaimsPro? - You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust software.
- As one of the seven companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.
- Your workload is balanced and you will be compensated for your billable hours.
- You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.
Want to learn more? Visit www.scm.ca or www.claimspro.ca Job Responsibilities - Investigate, negotiate and settle claims
- Claim investigations as required for exposure and within account guidelines parameters.
- Make initial contact as per account guidelines.
- Report to client as per account guidelines.
- Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements
- Provide high level of customer service to clients and the insured
- Participate and share ownership and responsibility for after hours customer service requirements
Qualifications & Experience - University degree or post-secondary education related to insurance
- Equivalency in combination of education and experience will be considered.
- Ongoing commitment to education and learning.
- Effective analytical skills, including identification of cause and effect dynamics
- Good investigative manner
- Able to draw valid conclusions and effectively communicate them.
- Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
- Can qualify for appropriate level of Adjuster’s license, and currently pursuing CIP designation
- Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)
- Previous adjusting experience preferred
- Advanced communication skills including:
- Effective written skills including grammar and those of a technical nature
- Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
- Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
- Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
- Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
- Strong commitment to ongoing education and learning.
The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities. - To succeed in this role, the ideal candidate should have background/experience in Auto, General Liability, Accident & Benefits (Section B), and Bodily Injury claims as well as the following competencies;
- Effective Analytical Skills
- Effective communication skills (verbal, written and presentation)
- Organizational skills
- Interpersonal skills
- Relationship Building skills
- Demonstrated and proven leadership skills
- Sense of urgency and responsiveness
Environment/Working Conditions - This position requires some travel
- Start-up environment
- Positive Team Dynamics
- All prospective employees must pass a background check
- Time Allocation estimations are subject to change
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process
| ClaimsPro/IndemniPro | Toronto | Ontario |
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Accident Benefits Coordinator
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Company:ClaimsPro LP Accident Benefits Coordinator Job Description Summary Job Description: Role Summary The key focus of the position is to provide effective and efficient administrative support within a fast paced environment. The position duties include typing, computer work on our internal software program and MS Office, file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required. Responsibilities - Collation of claims files and reports on a daily basis
- Document control: maintain client files, photocopy and distribute documents, scan claim mail and faxes, attach to online claims files and put hard copy to file. Prepare files for closing.
- Handling billings for claims - prepares invoices for client billing
- Reception relief: answer phones and forward calls in a timely, professional and efficient manner
- Opening new client claims and set up in the system
- Transcribes data from source documents following generally standardized procedures using coding skills and some judgement, for review by the adjuster
- Claim file management – filing and pulling information
- Administrative support to the Office Supervisor as needed
- Other duties as assigned
Qualifications & Experience - Preference will be given to candidates with AB support experience
- Grade twelve diploma
- A post-secondary diploma in Office Administration will be given preference.
- Previous experience within a dynamic team will be given preference.
- Experience in an administrative support environment is preferred
- Previously demonstrated ability to execute high attention to detail
- Demonstrated ability to manage changing priorities and proven organizational skills
- Demonstrated behaviors showing initiative behaviors and follow-up skills
- Demonstrated ability to maintain a high level of confidentiality
- Demonstrated professionalism and work ethic
- Proven ability to contribute to and work well within a team environment
- Intermediate experience with Word, and strong Excel skills are required
- All other computer applications –must have the aptitude and ability to learn as required
- All prospective employees must pass a background check
Environmental/Working Conditions SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process
| ClaimsPro/IndemniPro | Markham | Ontario |
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Account Coordinator
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Company:ClaimsPro LP - International Programs Group Account Coordinator Job Description Summary Job Description: Overview Working within a team environment, the Account Coordinator will be responsible to coordinate account management relating to assigned key Insurer clients. Job Responsibilities Account Management - Set up, recommend and administer design and on boarding of new client accounts so that data receives proper linkage to bordereaux trust and MI reports
- Create administration guidelines to ensure appropriate details of file setup as requested by clients
- Administer and maintain client guidelines creating financial links and MI lines as required
- Prepare templates and data for Financial Analysis and Profitability of client accounts
- Assist in the design of workflows to create efficiencies for client accounts and specific client initiatives
- Communication with external (client) and internal (Sales and Operations) stakeholders
- Prepare operational data and measure against client (contractual) expectations and provide detailed performance reports to clients
- Integration of Third Party Vendor and Client claims management systems
- Oversee internal file protocol reviews in conjunction with IPG
- Continuously work to enhance relationships with Insurer clients
- Communicates with client re: trust account balances and sufficiencies
- Works with Finance to ensure smooth cheque issuance workflow
- Works with Examiners to facilitate payment cash calls and scheme advances
- Facilitate data for production of MI reports
Qualifications & Experience - 2-5 years’ experience in senior admin role multi-tasking and working with external clients
- Knowledge and experience in Insurer and Lloyd’s practices
- Proficient in Excel
- Knowledge of third party vendor systems used by Insurers
- Excellent communication skills - the ability to communicate effectively with both internal and external associates either verbally or in writing.
- Teamwork – must genuinely intend to work cooperatively with others
- Initiative – being proactive in suggesting solutions to internal or external associates to improve process.
- Technical Experience – the ability to provide direction and review to assure that files meet client Key Performance Indicator (KPI) standards
- Problem Solving – the ability to look at situations, analyze data, workflows and barriers to creatively provide solutions that meet the needs of internal and external stakeholders
Environment/Working Conditions - Positive Team Dynamics
- All prospective employees must pass a background check
| | New Westminster | British Columbia |
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Accounts Receivable Clerk
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Company:ClaimsPro LP - Shared Services Accounts Receivable Clerk Job Description Summary Accounts Receivable Clerk Overview Reporting to the Accounts Receivable Manager and the Accounts Receivable Team Lead, you will play a key role in achieving the goals of the department while fostering an environment of high performance. As a key member of the Finance team, you will contribute your expert knowledge to ensure that SCM’s corporate accounting activities comply with generally accepted accounting principles, trust law, regulatory requirements and industry practices. You will assist in leading and supervising the Accounts Receivable team in the performance of the organization’s receivable activities. This position will work closely with other departments and external parties, in delivering effective, timely and efficient services to internal and external clients, in accordance to Accounting Department’s policies and procedures. The successful candidate will maintain excellent relationships with internal clients and customer representatives. Job Description: Accounts Receivable Clerk Job Responsibilities - Recording and posting of payments using Great Plains and SCM’s payment application program in compliance with financial policies and procedures
- Regular bank deposits using Remote Cheque Scanner as well as at the bank
- Ensuring Accounts Receivable Legers are balanced weekly and before month end
- Processing of monthly adjustments as assigned
- Provides training as required
- Occasional involvement in opening of mail and listing in Deposit Summary
- Compile/Review KPI reporting with AR Manager
- Participate in development of policy and procedure review/creation with team and AR Manger
- Resolving payment issues and client inquiries in a timely manner and entering notes in the system for record keeping
- Liaise internally with team members, Operations and Management
- Electronic filing and maintenance
- Respond to audit inquiries in a timely manner.
- Special projects as assigned.
- Other financial duties as required
Qualifications and Experience - Grade twelve diploma
- Preference will be given to candidates with or working towards accounting certificate or diploma
- Minimum 2-5 years’ experience in Accounts Receivable
- Solid understanding of basic accounting principles
- Demonstrated strong attention to detail and accuracy.
- Strong Word and intermediate Excel skills
- Previous business to business insurance experience is an asset but not required
- Demonstrated proven organizational skills and ability to prioritize
- Previous experience within a dynamic team will be given preference
- Demonstrated behaviors showing initiative behaviors and follow-up skills
- Demonstrated ability to maintain a high level of confidentiality
- Demonstrated professionalism and work ethics
- Ability to work independently with little supervision
- Proven ability to contribute to and work well within a fast-paced and high-volume team environment
Competencies: - Solid understanding of accounting principles
- Customer-service orientation
- Communication skills - written and verbal
- Must be action oriented
- Problem-solving skills
- Ability to work as part of a team and independently, managing multiple priorities and deadlines in a fast paced environment.
- Ability to work effectively within tight deadlines and high volume
Environment and Working Conditions - Positive Team Dynamics
- Occasional overtime during month end and high peak times
- All prospective employees must pass a background check
- Workplace stations are open concept, in an open office environment
| SCM Insurance Services | Edmonton | Alberta |
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Actuarial Analyst - Insurance/Data Science (Markham)
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Company:Opta Information Intelligence Corp. Actuarial Analyst - Insurance/Data Science (Markham) Job Description Summary Job Description: Reporting to the SVP Professional Services and as an important representative of Opta’s leadership in digital, Big Data and AI expertise, the incumbent will be responsible for supporting, building and analyzing rates for any class of business, deliver customer insights, recommended actions, identify relationships and build repeatable processes for customer validations and presentations. In addition, the successful candidate will support team members to build models and tools for customers where required. Post-live support to customers and support sales staff on analyzing usage and monitoring success of Opta’s analytics products and solutions. Accuracy and balancing technical discipline and business problems are important. The incumbent will utilize multiple technical tools on a daily basis. Technologies that will be used include R, Python, Access, Excel, SQL and other similar related data management tools. The incumbent must have the ability to create macros, worksheets, databases, basis program scripts / macros / select criteria to accommodate requests and evolving needs. This person will work close with Operations, Sales, R & D and IT teams to help customer’s implement and customize Opta products and solutions. To be considered for this role - MUST HAVE - Passed at least 5 CAS exams and ACAS is preferred Key Responsibilities (include but not limited to) - Support and where possible, build rate and class plans for various lines of business where data is available or provided.
- Prepare, coordinate and analyze customer data set and deliverables. Create customer presentations, produce validation results and other documentation.
- Perform trending analysis to identify relationships, areas of improvement and further refinement.
- Review the data and techniques applied to ensure its integrity, identify new methods and improved results.
- Produce reports, models and solutions based on business objectives and strategic requirements.
- Aide in the setup, process improvement and maturing of an analytics practice with in the organization.
- Work with stakeholders on strategic research and development of Opta product lines.
- Provide summary reporting to sales team and management on his/her ongoing work, analysis and projects.
Competencies required: - Strong mathematical and statistical background
- Strong problem solving and analytical skills
- Communicate ideas/decisions clearly
- Strong ability to create visually impactful results and findings.
- Ability to build and maintain good relationships with internal and external stakeholders.
- Strong service orientation – actively looking for ways to help people.
- Detail and process oriented.
- Self-motivated.
- Strong work ethic.
- Works well on his/her own and in a team environment.
- Excellent time management and organizational skills with the ability to multi-task.
- Ability to prioritize and complete tasks with strong attention to detail and accuracy.
Education, knowledge and experience required: - 4+ years of insurance actuarial experience
- Passed at least 5 CAS exams
- Written and oral fluency in English. French is an asset
- Completion of a post-secondary degree such as Math, Economics, Actuarial or Commerce
- Strong analytical and problem solving skills with the capability to look for solutions outside existing boundaries.
- Adept at statistical analysis, trending and very detail oriented.
- Highly proficient in some of the following: MS Access, Excel, Access, SQL, R, SAS with a strong understanding of computer systems.
- Familiarity with data mining techniques, ETL practice and solutions within a Data Warehouse environment.
- Confident in creating advanced spreadsheets, databases and comprehension
- Experience effectively identifying (non-technical) user requirements, develop and execute a plan to deliver those requirements.
- P&C industry knowledge would be an asset.
Accountabilities (and to whom): - Accountable to SVP Professional Services
- Meet deadlines for customer validations and go/no-go decision presentations.
- Meet customer project deadlines for rate building, analysis, related models and recommendations.
- Meeting and exceeding expectations of clients, Strategic Partners and internal staff.
OPTA and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process
| Opta Information Intelligence | Markham | Ontario |
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Adjoint(e) administratif(ve)
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Company:ClaimsPro LP Adjoint(e) administratif(ve) Job Description Summary Job Description: Le poste en bref Soutenir et aider un ou plusieurs experts en sinistre dans leurs activités quotidiennes en assurant une gamme complète de services de soutien administratif. Formation, connaissances et expérience requises • Sens de l’organisation • Souci du détail • Approche axée sur la prestation de services de qualité aux clients • Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement • Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens Responsabilités • Préparer l'ouverture des dossiers en sinistres et y joindre les documents nécessaires. • Monter des dossiers pour envoyer aux clients. • Dictée des réclamations et des documents requis • Préparer des lettres. • Préparer des rapports de sinistres sur la direction de l’expert conseil • Facturer des dossiers • Faire le recouvrement des comptes clients • Faire des photocopies et de la numérisation de documents • Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc. Compétences requises pour réussir • Secondaire V • Bilinguisme – facilité en anglais requise • Un minimum de 5 années d'expérience • L'expérience de la dictée est un atout • Excellente connaissance des logiciels MS Office - surtout Word • Vitesse et précision • Bon esprit d'équipe Lieux du poste succursale 23011, Montréal Crémazie
| ClaimsPro/IndemniPro | Montréal | Quebec |
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Adjoint(e) administratif(ve) - Contrat
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Company:ClaimsPro LP Adjoint(e) administratif(ve) - Contrat Job Description Summary Job Description: Le poste en bref Soutenir et aider un ou plusieurs experts en sinistre dans leurs activités quotidiennes en assurant une gamme complète de services de soutien administratif. Formation, connaissances et expérience requises • Sens de l’organisation • Souci du détail • Approche axée sur la prestation de services de qualité aux clients • Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement • Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens Responsabilités • Préparer l'ouverture des dossiers en sinistres et y joindre les documents nécessaires. • Monter des dossiers pour envoyer aux clients. • Dictée des réclamations et des documents requis • Préparer des lettres. • Préparer des rapports de sinistres sur la direction de l’expert conseil • Facturer des dossiers • Faire le recouvrement des comptes clients • Faire des photocopies et de la numérisation de documents • Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc. Compétences requises pour réussir • Secondaire V • Bilinguisme – facilité en anglais requise • Un minimum de 5 années d'expérience • L'expérience de la dictée est un atout • Excellente connaissance des logiciels MS Office - surtout Word • Vitesse et précision • Bon esprit d'équipe
| ClaimsPro/IndemniPro | Montréal | Quebec |
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Adjoint(e) administratif(ve) Bilingue - Admin Assistant Part-time
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Company:ClaimsPro LP Adjoint(e) administratif(ve) Bilingue - Admin Assistant Part-time Job Description: Le poste en bref Soutenir et aider un ou plusieurs experts en sinistre dans leurs activités quotidiennes en assurant une gamme complète de services de soutien administratif. C'est un role a temps partiel. Formation, connaissances et expérience requises • Sens de l’organisation • Souci du détail • Approche axée sur la prestation de services de qualité aux clients • Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement • Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens Responsabilités • Préparer l'ouverture des dossiers en sinistres et y joindre les documents nécessaires. • Monter des dossiers pour envoyer aux clients. • Dictée des réclamations et des documents requis • Préparer des lettres. • Préparer des rapports de sinistres sur la direction de l’expert conseil • Facturer des dossiers • Faire le recouvrement des comptes clients • Faire des photocopies et de la numérisation de documents • Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc. Compétences requises pour réussir • Secondaire V • Bilinguisme – facilité en anglais requise • Un minimum de 5 années d'expérience • L'expérience de la dictée est un atout • Excellente connaissance des logiciels MS Office - surtout Word • Vitesse et précision • Bon esprit d'équipe
| ClaimsPro/IndemniPro | Montréal | Quebec |
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Adjuster
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Company:ClaimsPro LP Adjuster Job Description Summary Job Description: Role Summary We are currently looking to add an experienced Auto Desk Adjuster to our NCU team at the Enterprise Road Office, Mississauga. Must be able to immediately qualify for at least a Probationary license in ON and level 1 in AB and BC. The Independent Adjuster actively adjusts claims while ensuring that the highest level of customer service is maintained. The duties require extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities. To succeed in this role, the ideal candidate should have background/experience in auto claims, commercial lines would be an asset.
Competencies required to succeed o Excellent knowledge of property claims adjusting. o Strong business and report writing skills. o Significant ability to use technology, particularly claims systems and Xactimate, effectively and efficiently o A focus on customer service, with both insured and examiners o Ability to manage abeyances, pending files, and influxes due to major weather events - Responsibilities
Responsible for the investigation and adjusting of property claims, the successful candidate provides ClaimsPro and Client standard quality service and facilitates prompt and equitable settlement of claims within the parameters of corporate policies. Specifically, this requires the adjuster to: o Investigate, negotiate and settle claims o Direct field investigations as required for exposure and within account guidelines parameters. o Make initial contact as per account guidelines. o Report to client as per account guidelines. o Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements o Provide high level of customer service to clients and the insured - Education, knowledge and experience required
o At least 2 years' relevant experience in property claims adjusting o Must be able to obtain a Probationary license in ON and a level 1 Adjuster's license in other provinces as needed o Ongoing commitment to education and learning o Effective analytical skills, including identification of cause and effect dynamics o Good investigative manner o Able to draw valid conclusions and effectively communicate them o Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information Advanced communication skills including: o Effective written skills including those of a technical nature o Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience. o Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner. o Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. o Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations. o Strong commitment to ongoing education and learning.
Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
| ClaimsPro/IndemniPro | Mississauga | Ontario |
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Adjuster
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Company:ClaimsPro LP Adjuster Job Description Summary Job Description: This is a 1 year Contract position Role Summary This role is responsible in handling of liability property damage claims as well as auto physical damage claims. The successful candidate provides SCM standard quality service and facilitates prompt and equitable settlement of claims within the parameters of corporate policies and standards as well as initiates and follows-up on business development opportunities
Competencies required to succeed • Effective analytical skills including identification of cause and effect dynamics.
• Proven investigative manner
• Ability to read and interpret policy coverage.
• Working knowledge of Microsoft Office including Word, Excel, and Outlook
• Good written and oral communication skills.
• Able to draw valid conclusions and effectively communicate them
• Proactive and positive approach to customer service ensuring all inquiries are effectively dealt within a timely manner
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
Responsibilities • Investigate, negotiate and settle liability claims
• Direct field investigations as required for exposure and within account guidelines parameters.
• Make initial contact as per account guidelines.
• Report to client as per account guidelines.
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements
• Provide high level of customer service to clients and insured’s
| ClaimsPro/IndemniPro | Mississauga | Ontario |
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