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Company:

ClaimsPro LP

Claims Adjuster (Multi-Line) - Full-Time, (Yellowknife, NWT)

Role Summary
ClaimsPro is a leading provider of claims adjusting services across Canada. We are a fast-paced environment that benefits from strong leadership and powerful ideas. ClaimsPro has over 30 years of history, but we’re not stuck in the past. Innovation is more than a buzzword, it guides how we do business, so bring your expertise, ideas, and experience and let’s get to work.

A market leader in innovation and technology, we are looking to enhance our ClaimsPro team in Yellowknife.

Here are great reasons to work for ClaimsPro:

• Be part of a team of over 300 Claims Assistants & 800+ independent adjusters from all 10 provinces, 2 territories;
• Grow your career. Become a senior adjuster, other admin roles - the sky is the limit;
• Work on the industry-leading iAdjust™ software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;
• Be supported by other experienced local claims support, receive centralized after hours support, and dictation services;
• Be compensated not only with a competitive salary but also with a flex-benefit plan (from day 1 of employment) that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;
• Continuous education opportunities will be considered and likely funded, especially CIP course work.
• Workload is balanced to ensure you can maintain a high quality level;
• Our local office in Yellowknife will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.  

Responsibilities

• Investigate, negotiate and settle claims 
• Direct field investigations as required for exposure and within account guidelines parameters. 
• Make initial contact as per account guidelines. 
• Report to client as per account guidelines. 
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements
• Provide high level of customer service to clients and the insured  

Requirements 

• 2 years’ experience in the insurance industry or other relevant industries
• Equivalencies will be considered on review of educational level, experience, and CIP credits
• Must be able to obtain the appropriate level of Adjuster's license.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information

To be successful in this job, you will need to be someone with the following skills:

• Client service. Know the roles of all affected and involved parties;
• Teamwork. Play all the roles needed for success;
• Communication. Quick and accurate communication is key, whether it be email, mail, or phone;
• Continuous learning, taking the knowledge gained and creating skills & behaviours

*Relocation costs will be considered/covered to accommodate the successful candidate when chosen* 
 
Environment/Work Conditions  
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP

Claims Adjuster - Auto/Casualty, Full-Time, Remote, **anywhere in Canada** (Edmonton, AB)

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services throughout Canada. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

Qualifications and Experience:

• University degree or post-secondary education related to insurance
• Minimum of 5 years’ experience
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation
• Advanced communication skills including:
  • Effective written skills including those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
  • Strong commitment to ongoing education and learning.

• To succeed in this role, the ideal candidate should have background/experience in Auto, Casualty, and Bodily Injury claims as well as the following competencies;
• Adjuster’s license, or currently pursuing CIP designation
• Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)
• Previous adjusting experience preferred in automotive/casualty
• Advanced communication skills including:
  • Effective written skills including grammar and  those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Effective communication skills (verbal, written and presentation)
• Organizational skills
• Interpersonal skills
• Relationship Building skills
• Demonstrated and proven leadership skills
• Sense of urgency and responsiveness

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP - International Programs Group

Manager, Audit and Compliance - Hybrid, Full-time (Toronto, Ontario)

International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd's of London, self-insured entities, and organizations with high deductibles. We provide our clients with peace of mind knowing that their interests are looked after by a team of professionals who understand the specific language and technicalities of this market and who are dedicated to providing the highest quality of Third-Party Administrator (TPA) services. IPG also provides clients with the added value of local, on-the-ground knowledge and coast-to-coast coverage across Canada and the UK.

Role Summary:

The Manager, Audit and Compliance must ensure that quality standards and procedures are established and aligned with operational and customer specifications. This individual is responsible for managing the organization's quality assurance programs and will also establish performance standards, procedures, and audit controls to meet business requirements, as well as identify and implement process improvements to increase the efficiency, effectiveness, and quality of company operations.

Please note this role will have a hybrid work model. The successful candidate will be required to work from home and from our downtown Toronto office.

Education, Knowledge, and Experience Required:

• CIP, FCIP designation or equivalent
• 5-10 years of industry experience within claims environment
• Multi-line experience

Competencies Required to Succeed:

• Strong team player
• Superior attention to detail
• Excellent written, oral, and presentation skills
• Experience developing and implementing action plans
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
• Intermediate computer skills word processing, spreadsheet, dBase applications, claims management system

Responsibilities:

• Account maintenance and management
• Proactively identify and forecast account strengths, best practices, and development opportunities for adjusters
• Complete regular or specified reviews of physical / electronic files measured against a set of performance indicators which are aligned with client-specific and corporate expectations
• Assist with creation of guidelines as required to develop/maintain high quality claims management delivery
• Workings with account coordinators to ensure new programs are onboarded into audit program
• Monitor to ensure audit, special account instructions and other program specific details are linked to client requirements
• Assist with completion of pre audit and due diligence questionnaires as required

We offer a dynamic work environment, career development opportunities, competitive compensation, benefits and RRSP matching programs, and many more company perks!

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP - Shared Services

Senior Financial Analyst, Full-Time, Remote/Hybrid, (Edmonton, AB)

Role Summary
We have an exciting opportunity for a Senior Financial Reporting Analyst in our Edmonton office. Reporting to the Divisional Controller, you will play a key role by contributing to achieving the goals of the department and division. In addition to day-to-day data entry support and monthly journal entries, this position will be responsible for account analysis and reconciliation, preparation and distribution management reports and budgets while ensuring accuracy and consistency as well as making recommendations for improvement in financial reporting.

Competencies

• Senior level technical accounting skills.
• Excel, Accounting Software, E-mail and Reporting tools – intermediate to expert level.
• Proven ability to analyze data at a strategic level and to provide recommendations for strategic level actions and/or solutions
• Knowledge of databases and ability to mine, build analytical models, and analyze data
• Detail oriented but with the ability to review information at a strategic level.
• Adaptable and willing to lead change productively
• Demonstrated professionalism and strong work ethic
• Demonstrated ability to provide accurate information and problem solving services for the customers while taking ownership of problem solving and decisions where appropriate.
• Demonstrated ability to show initiative with strong follow-up skills
• Strong written and verbal communication skills
• Maintains confidentiality and has high standards of integrity.
• Ability to work well within a team environment, works collaboratively with others to achieve goals using leadership as a tool to move projects and activities forward.
• Ability to work within very tight deadlines and to effectively manage conflicting priorities

Responsibilities

Strategy, Plans, Budget (25% Time Allocation)

• Annual budget and monthly forecasting process
• Acts as a signing authority on corporate bank accounts
• Lead / participate in corporate and operational projects including process improvement projects, software upgrades etc.
• Ensuring that the decision makers in the firm understand the financial implications of the missions and direction they set for their division.  Specifically ensure that business plans for both existing initiatives and new initiatives meet minimum ROI expectations.
• Lead monthly operational touchpoints with key leaders to help maintain communication and accurate financial information.

People & Processes (20% Time Allocation)

• Coaches, mentors employees, provides training and feedback as required.
• Regular performance feedback and recommendation for corrective activities as required.
• Lead and champion change
• Ensure processes are reviewed. Opportunities for improvement identified and put forth as recommendations to your Divisional Controller
• Participate in rollout of new processes and protocols. and clearly documented/communicated to staff

 Accounting (55% Time Allocation)

• Assist in providing accounting analysis to support management in strategic decision making using initiative and senior level experience to target appropriate areas for review and redress
• Completes commission calculations Monthly
• Complete accurate month-end journal entries
• Complete general account reconciliations
• Publish and distribute financial information within Corporate timelines
• Prepare and improve Management reports for monthly financial meetings
• Create Analysis workbooks around new financial opportunities and ROI
• Responsible for month end processing and cut-off activities
• OLAP cube data maintenance
• Management Reporter/Adaptive security maintenance
• Assist in managing the accumulation and consolidation of all financial data for applicable business divisions
• Assist with statistical analysis, period variance analysis and budget variance analysis
• Assist with preparation of monthly and year-end financial statements
• Assist with preparation of budgets and forecasts
• Assist with preparation for year-end audit
• Other project work as assigned
• Other duties as required.

• Qualifications and Experience
• Post-secondary education in Accounting
• CPA in progress/has recently wrote the CFE, or fully designated CPA is a must 
• An equivalent combination of experience and education may be considered
• 3-5+ years of related operational experience
• Your track record of experience providing smart, timely reporting to senior management
• Your written communication ability
• Great Plains or other related ERP experience is an asset
• Experience with Power BI is an asset

Environment/Working Conditions

• Dynamic environment with tight deadlines, many and changing priorities
• Additional working time required at certain times in the accounting cycle
• Team environment dedicated to common goal.
• All prospective employees must pass a background check.
• Time Allocation estimations are subject to change.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP

Bilingual Claims Service Representative - Full-time, Remote (Mississauga, Ontario)

Role Summary:

The Bilingual Claims Service Representative will provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. They will document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. They will also make a determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

* Please note that this position requires shift work on a rotating basis between the hours of 7am to 12am  - (Sunday to Saturday).
* Shifts will be: 7am-3pm, 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, 4pm-12am based on business needs. (Weekend shifts will be mandatory)
*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week. Will need to work in the Mississauga office during the training period with the possibility of being home-based afterwards.
** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

Competencies Required to Succeed:

• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality
• High level of motivation
• A sound knowledge of telephone etiquette

Responsibilities:

• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to ECS menu
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, Knowledge and Experience Required:

• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

ClaimsPro LP

Build your Career at ClaimsPro - multiple roles - across Western Canada - remote & hybrid (AB, BC, SK, MB)

Looking for all levels of talent and individuals that want to build their careers in the Insurance industry. Multiple roles across Canada - Offering flexible and hybrid working arrangements (AB, BC, SK, MB).

Are you motivated and want to advance and develop your skills and experience? If so this is the company you want to work for! We encourage career development and have a clear career path for you!

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.

• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.

• You will be supported by experienced local claims support, centralized after hours support, and dictation services.

• Your claims load is driven by senior executives and business development staff from coast to coast.

• Your workload is balanced, and you will be compensated for your billable hours.

• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.

• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services throughout Canada. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

Looking to hire these types of individuals who are motivated to advance and develop themselves

• Call Centre Representatives - should have 1 year of customer services experience

• Auto Adjusters

• Property Adjusters

• Accident Benefits Adjusters

• Liability Claims Adjusters

• CAT Adjusters

• TEC Adjusters

• SRD Adjusters

For Adjuster roles roles we are looking for this level of experience:

• University degree or post-secondary education related to insurance

• Minimum of 3 years’ experience ****will consider junior level candidates that are looking to get into the Insurance field and commit to taking CIP courses to be able to obtain their licensing credentials

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Adjuster’s license, or currently pursuing CIP designation

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP

Build your Career at ClaimsPro - multiple roles - across Western Canada - remote & hybrid (Ontario, Canada)

Looking for all levels of talent and individuals that want to build their careers in the Insurance industry. Multiple roles across Ontario, Canada - Offering flexible and hybrid working arrangements ( Toronto, London, Windsor, Hamilton, Burlington, Barrie, Mississauga, etc.)

Are you motivated and want to advance and develop your skills and experience? If so this is the company you want to work for! We encourage career development and have a clear career path for you!

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.

• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.

• You will be supported by experienced local claims support, centralized after hours support, and dictation services.

• Your claims load is driven by senior executives and business development staff from coast to coast.

• Your workload is balanced, and you will be compensated for your billable hours.

• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.

• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services throughout Canada. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

Looking to hire these types of individuals who are motivated to advance and develop themselves

• Call Centre Representatives - should have 1 year of customer services experience

• Auto Adjusters

• Property Adjusters

• Accident Benefits Adjusters

• Liability Claims Adjusters

• CAT Adjusters

• TEC Adjusters

• SRD Adjusters

For Adjuster roles roles we are looking for this level of experience:

• University degree or post-secondary education related to insurance

• Minimum of 3 years’ experience ****will consider junior level candidates that are looking to get into the Insurance field and commit to taking CIP courses to be able to obtain their licensing credentials

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Adjuster’s license, or currently pursuing CIP designation

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP

Bilingual Claims Triage Specialist – Dedicated Account-Full-Time **In Office** (Mississauga, ON)

Role Summary  

Provide front-line quality customer services and fulfill an important role in the claims creation process for new claim reports received via email, fax, and telephone. Perform claims triage on new losses by engaging designated resources, claim units, and/or protocols to respond to defined categories of high-profile, complex claims nationally. Take part of a phone queue primarily receiving inbound calls, though some outbound call follow up is required. All calls require documentation and data entry for claims creation and follow up. 

This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday. This position is in office and will not be remote.

Competencies required to succeed      

• Professional demeanour and strong customer service skills
• Superior communication skills both written and verbal
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Ability to work well under pressure and maintain composure in a fast paced and changing environment
• Reliable and punctual
• Ability to work independently with minimum supervision
• Ability to use good judgment and hit the ground running
• Previous insurance experience is a definite asset as are CIP courses or a willingness to take
• CIP courses through the Insurance Institute

Responsibilities      

• Field and enter new claims reports received through a variety of methods, such as email, telephone, and fax.
• Triage new claim notices and report, as applicable, to all layers or as specifically instructed by the Claims Advocate.  Reporting in line with service level agreement.
• Identify type of loss and coordinate response to defined categories of loss events across all lines of business.
• As applicable, manage and distribute incoming email communication from seven zonal email boxes.
• Identify the immediate needs and requirements of incoming new losses. – is it immediate and high priority.
• Provide training/mentoring and technical expertise to the internal organization and business partners for succession planning purposes.
• Provide administrative support and assistance when required.
• Generate ad-hoc statistical reports as required.
• Support process improvements and share these with management.
• Follow up with external insurers/adjusters regarding claim number and reserves

Education, knowledge and experience required      

• Post-secondary education
• Insurance industry experience/exposure preferred
• Minimum 3 years’ experience in a customer service/support role required
• Previous experience working in a call center environment or on a queue preferred
• Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
• Strong computer skills with an aptitude/ability to learn new software/databases
• Bilingual in English and French.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

ClaimsPro LP - Shared Services

Director of Human Resources - remote - Insurance Industry (Toronto, GTA, Ontario)

SCM Insurance Services (SCM) is seeking a passionate, experienced, respected and technologically savvy people leader to join our supportive and highly productive team!  This role is a remote based role with the requirement to be in the Mississauga Ontario office from time to time to meet with business groups and leaders.  Welcoming candidates from any location in the GTA.

SCM is the largest independent, privately-owned provider of claims management, risk management, and related services in Canada. It is our commitment to strategically evolve our services and expertise to support the ever-changing challenges of our clients. Innovative technology, expert staff, and solid customer service are the hallmarks that distinguish SCM Insurance Services.

As the Director of Human Resources, you’ll have a key operational leadership role in a dynamic and fast-paced, client-centric service organization. Reporting to and working closely with the CHRO your role is broad and varied and includes:

• Providing day to day guidance and advice to the HR Manager team.  Candidate must have experience managing a remote, national team.

• Providing advice on matters ranging from employee relations to organizational development to change management

• Promoting a performance-oriented and highly professional culture that embraces SCM’s leadership values and continuous improvement, inclusive of employee surveys and employee recognition programs

• Developing and facilitating engaging training programs

• Leading and mentoring a geographically dispersed HR business partner team to ensure it continues to provide the best support possible in a cost effective and efficient manner

• Working closely with SCM’s leaders to nurture a productive, respectful and healthy work environment.

As the ideal candidate, you are an experienced human resource professional (8+ years in progressively more senior HR generalist and leadership/supervisory roles).  With the highest standards of integrity, you’ve managed geographically dispersed teams spanning many of the human resources functions, including employee relations, HR systems, employee engagement, learning and development, compensation and benefits, organizational development, recruitment and retention, health and safety.

You are respected and recognized by your peers as a collaborative, knowledgeable and credible professional who has experience working in large, complex, and multi-layered organizational environments. You are ready to take the next step in your career and are excited about an opportunity to be mentored, to learn and to grow.   As a working manager you are willing to roll up your sleeves to get the work done.

• You are technologically savvy, quickly gravitating toward technology solutions, and have a strong desire to master those solutions.

• Resourceful, committed, and dedicated, you understand the critical role human resources plays within service organizations.

• At the management table, you are a collaborative and client-centric team player who displays self-awareness and who shares ideas and welcomes and encourages those of others.

Qualifications

• Prior experience managing a remote, national team of HR professionals

• Prefer insurance related experience

• Strong ability to interpret legislation and employment/labour law

• CHRL designation

• Post- secondary degree in a relevant discipline or equivalent experience

• Technologically savvy; experience in Workday human capital management system an asset

• Very organized and detail oriented

• Project management experience

• Strong technical skills required (information technology, labour relations, employment standards, best practice)

• Bilingual (English/French) would be considered an asset

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

ClaimsPro LP

Claims Adjuster, 1 Year Contract, Full-Time, (Grande Prairie, AB) **relocation assistance available**

Looking for a change of scenery?   We are seeking a Claims Adjuster to relocate from any location in Canada to join our Grande Prairie team!

Why relocate to Grande Prairie, Alberta?

• Grande Prairie is a beautiful, safe and pleasant city in which to live and work.  A growing area with an abundance of nature and wonderful scenery.
• Love the outdoors?  Grande Prairie offers exciting recreational opportunities all year round for the whole family to enjoy.  You can enjoy world-class fishing, hiking in the backcountry, snowmobiling, cycling along city paths or mountain biking down steep hills. Golfing, river rafting, skiing. The possibilities for outdoor recreation are endless. We are also in close proximity to the rocky mountains!

The Opportunity

• Incentive provided for you to relocate here
• Must be able to immediately qualify for a level 1 adjuster's license.
• Compensation can be negotiated and relocation assistance will be available to the successful candidate, if needed.

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of professional independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.

Depending on the level of experience and area of expertise, the successful candidate will be responsible for the investigation and adjusting of either Property or Injury claims.

 

Furthermore, he/she will provide SCM standard quality service and facilitate prompt and equitable settlement of claims within the parameters of corporate policies and standards. The successful candidate will also initiate and follow-up on business development opportunities. Other duties may be required as needed.

Competencies Required to succeed

•             Effective Analytical Skills

•             Effective communication skills (verbal, written and presentation)

•             Organizational skills

•             Interpersonal skills

•             Relationship Building skills

•             Demonstrated and proven leadership skills

•             Sense of urgency and responsiveness

Responsibilities

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

 

Responsibilities include;

•             Prompt contact and follow up with policy holders and claimants

•             Investigate the cause and report to clients with solid recommendation.

•             Scope and establish quantum of damages.

•             Negotiate fair and satisfactory settlements

•             Perform duties assigned to him/her in compliance with established work standards, policies and procedures.

•          Combination of desk and field work.

•          Opportunity to travel on CATS when trained.

Education, knowledge and experience required 

•          3+ years of relevant experience in a similar role is required

•          Must be able to pass the Alberta Adjuster's license exam immediately as this is a requirement for this position

•             Ongoing commitment to education and learning.

•             Effective analytical skills, including identification of cause and effect dynamics

•             Good investigative manner

•             Able to draw valid conclusions and effectively communicate them.

•             Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information

Qualifications and Experience:

• University degree or post-secondary education related to insurance
• Minimum of 3 years’ experience
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation
• Advanced communication skills including:
• Effective written skills including those of a technical nature
• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong commitment to ongoing education and learning.

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.